It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

I had such a wonderful experience with Mark Vollenweider at Thrasher Pest Control. He was kind,…read moreprofessional, and extremely knowledgeable. He took the time to explain what was causing my ant problem, and I felt much more informed after his visit. When we realized we hadn't gotten all of the ants the first time, I called and Mark came back right away. Together, we were able to figure out exactly where the problem was coming from and get it addressed. Excellent customer service from start to finish. I would highly recommend Thrasher Pest Control in San Diego!

Always appreciate their responsiveness and professionally when summer bugs crop up - really…read moreappreciate mark helping keep the house bug

***UPDATED REVIEW***…read more PHENOMENAL CUSTOMER SERVICE!! ​I'm updating my original review following a phone call this morning from Jeff in EcoGuard's quality control department. Jeff reached out to apologize for the billing mistake and explained what happened. After reviewing my initial phone call, they realized a new employee had made a clerical error by failing to remove the charge. As it turns out, their initial inspections are completely free of charge. ​Jeff was extremely sincere, accountable, and immediately resolved the billing issue. In a day and age where many companies react defensively or "clap back" at negative online reviews, I was genuinely impressed by how professionally, promptly, and respectfully EcoGuard handled the situation. ​Mistakes happen, but it's how a company takes responsibility and rectifies them that shows their true character. Based on this outcome and their outstanding customer service, I am beyond satisfied and have chosen to move forward with them to handle my gopher issue! ****INITIAL REVIEW**** I called eco guard to inquire on gopher eradication options and they offered to inspect my property. Luis arrived and was very nice. We spoke about trapping options. I literally spent 10 minutes going over the options. That's all we did and I was billed $125!! The bill stated it was for the inspection which was supposed to be free. This is very unprofessional.

I worked with EcoGuard on an ant issue in my unit. Overall, the technician was friendly, on time…read moreand explained what he was doing. I also have 2 cats so we talked about when it would be safe for them to come back out. The biggest con I have is I didn't know I was signing a contract until the technician arrived. I had spoken the previous day with their office and no where in our conversation did they mention this. So imagine my surprise when the technician shows up and says "did they send you the contract to review?" Uh no, they sure didn't. I didn't want him to be penalized and I felt blindsided so I signed it. (I also gave this feedback directly to the office when they called to see how my service went) felt a little sketchy and the technician wasn't surprised (not sure if this is how they get you in)

I've been a customer of simple pest management for several years, but I wanted to take a moment and…read morethank the team for being available and being so professional at helping take care of my home & my business. They have been able to help me with almost every pest problem from insects, fruit flies to rodents. Chris is my favorite tech, and I always appreciate his attention to detail when he's here. He's extremely friendly and personable, but completely professional at the same time.

So much I'm disappointed with. They made huge changes and none of it benefits the customer. Every…read moremonth you get outside treatment but if you want interior service you have to call and schedule for a separate day (it used to be the same day). The issue is I CAN NEVER GET A HOLD OF ANYONE. I keep leaving voicemails and NO ONE gets back to me to even schedule. What am I paying for? Also, they are using AI to handle customer phone calls which is insane. We're already looking for a new company.

Our experience with Green Flash was excellent. Amy set up our treatment for bugs the next day. The…read moretechnician Joe was friendly and efficient. Their prices can't be beat and they have a 30 day guarantee. Highly recommend Green Flash!

I am giving Green Flash 2 stars based on a severely rushed recent inspection and the poor quality…read moreof their past repair work. Recently, I had them come out because I suspected termites in one of our rafter tails. To their credit, they correctly identified that specific spot as just fungus and didn't try to oversell me on treatments I didn't need. However, their inspection was incredibly brief. They spent only a few minutes scanning the house, didn't check the attic at all, and gave us the all-clear. A couple of days later, I had a second company come out for another look. They spent almost an hour doing a thorough inspection and found a severe termite infestation in a different rafter tail that was almost entirely hollowed out. They spotted the signs right through the paint. Green Flash completely missed this. On top of the missed inspection, the wood rot repairs Green Flash did for us 5 years ago (costing about $1,200) have both failed and need to be redone. They spliced a rafter tail that is now loose, and it turns out they miscut a replacement barge board on the back of the house. To cover up the bad cut, they glued a scrap piece of wood over it, which has since detached and is currently hanging off the board. Bottom line: They failed to do a thorough termite inspection, and their carpentry work doesn't hold up. I highly recommend getting a second opinion on their inspections and hiring a dedicated specialist for any actual wood repairs.

All about Jay,, Jay was amazing ! attention to detail and knowledge was exceptioinal .. I only hope…read morethe company takes care of him so he can be our technician all the time.. otherwise????? Its all about the quality personel the company has on the front line !!!!! David / Encinitas Ca

I have been with Joshua's for multiple homes for many years. Several of the homes are rentals which…read morehas caused a need to adjust services now and again. Every time I have had to make these adjustments, I have had to speak with my account manager, Genna. GENNA IS AWESOME! She has been professional, accommodating and flexible to my past control needs. Honestly, Joshua's does a very nice job as a company but I remain with Joshua's because of Genna. Thank you Genna for all your help and as usual we'll speak soon!

Fast, professional, and fine price for fumigating. No problem getting on the schedule and teardown/…read moresetup was quick.

Victor and his crew were amazing. Hungry termite is the most professional and quality pest control…read morebusiness I have ever worked with. you can tell they take pride in their work and have excellent customer service. They made a stressful situation easy to deal with. I highly recommend Hungry Termite.

I cannot tell you how happy I am with the service of Advanced IPM…read more I had gotten a quote from another company which said that the condition in my attic was bad enough that I needed to spend close to $5000 to fumigate. When I called AIPM for a second opinion, I was greeted by a very knowledgeable and polite gentleman named Jordan. He spent nearly an hour inspecting our home (for free!) and shared there were 3 locations on side that needed treatment and the situation was not bad enough to require tenting. I asked a slew of question and he answered all of than knowledgeably. We then scheduled an appointment where Jorge, with over 10 years experience came to do the work. He was incredible and as he said, "small and nimble enough" to get up/over/around all the beams to treat areas and do a second inspection in others. He then cared entire attic with a Borax (sp?). It was a very reasonable price and I get a free inspection in 11 months to ensure no new termites, or the work is free. Highly recommend!

After five companies, this company was the honest one! Jordan let me know I did not have rodents. I…read morehad rabbits droppings everybody else made me think I had rats. I had no idea what rat droppings look like they look like rice. Jordan was excellent he followed through on everything. He said he would do. His prices were incredible compared to all the other four companies. Barry and Jordan helped me out with some heavy plants really great customer service. Jairo also was great and sprayed for insects. Jorge did a fabulous job very professional with securing the under underneath area of my house to prevent any rodents making my house a freeway or a home. Very good prices very happy. I'm just back in my home today. Very professional highly recommend this company, single woman managing on my own.

We've been with Green Flash since the beginning, but the last 2-3 years something has definitely…read morechanged. We used to have the same tech service our home who was very thorough, effective and had pride in his work. Now we have random techs show up who aren't even knocking down the visible webs. We had a web on the corner of our front door and they left it there. If they don't bother with the most obvious cobwebs, they aren't effectively spraying or managing our property. They've had to return to repeat spray numerous times. They sent a manager out in Nov who did a really thorough job and said he would pass on his notes to the next tech who comes out, but it doesn't seem like that happened.

I am not happy with this business at all. The price is too much for just thinking you're going to…read morespray the exterior of a condo and that is it. I've only had one employee that came and did a thorough job. All others skip the services needed inside the home which is the main reason for getting pest control services. The last time they came, they sprayed the outside of the home only. Of course I was upset. When I told them about it, they said they would only charge me half of the fee. Well, I am being charged full price for half the service. Not acceptable.

Laws of Nature Wildlife & Pest Management is hands‑down the best pest and wildlife service I've…read moreworked with. Robert and his team are incredibly knowledgeable, responsive, and genuinely care about solving the problem the right way. They showed up quickly, assessed the situation with real expertise, and handled everything professionally and humanely. Their attention to detail is on another level -- sealing entry points, explaining what caused the issue, and making sure the job was fully resolved. You can tell they take pride in their work and truly care about their customers. If you need reliable, honest, and highly skilled pest or wildlife removal in San Diego, I highly recommend Laws of Nature. Outstanding service from start to finish.

Thank you Robert for saving the day and getting rid of the dead possum at my family's house. My mom…read moresaid you were very personable, very knowledgeable, very reasonably priced and very prompt!