North Houston, I-45 @ FM 1960. A/C had stopped cooling. Outside temp was high 80's. Called on…read moreMonday morning, 06/03/24. Mike (owner?) answered and said he would send out Stephan that afternoon at 2:00 p.m.. I left to take a return to the USPS on Red Oak but couldn't get away in time for the appointment. Stephan called as I was leaving the Post Office and he agreed to wait until I got home. Stephan quickly diagnosed the problem (failed capacitor) and had a replacement in hand. He explained the cost, which was more than fair. Stephan quickly installed the replacement and tested to insure it was working properly. He went inside and checked and adjusted the thermostat at no additional charge. High quality work at a more than fair price. I'll definitely use this provider in the future.

I just got off the phone with Mr. Reliable and not only am I extremely dissatisfied but I also feel…read moreinsulted by the dispatch manager that I spoke with. I explained that I was unaware that Comfort Squad was bought out by Mr. Reliable, so I called them for a service because my drain from the hvac drip pan appeared to be draining quite a bit from the hose in the attic. I have a service plan with Comfort Squad, so I called them to see if there is a bigger problem or a clog. The service tech came for 5 min and said you need a plumber because your sink on the other side of the house is draining slowly and that is probably the issue. Ultimately, that may be the issue, but as I said the tech was here maybe 5 min. He then states the cost is $50.00. I said for what. You have been here 5 min. I state I have a service plan from Comfort Squad, even at that point he still does not point out that Comfort Squad was bought out and we don't use their service plan. He said, I will let the office know. So then the office calls me and states that I have a charge of $50.00. I explain, I had a service plan, and that the tech was here for 5 minutes or less. So I say, go a head and invoice me, I think this is BS but go ahead and invoice me. The dispatch manager then tells me how they are no longer Comfort Squad and I asked why haven't you sent out a notice to all of the past clients of Comfort Squad and let us know what changes to expect. He then states, "well we can not come out for any new services until the $50.00 is paid." This is where I felt insulted because I already requested the invoice and said I was going to pay, why are you telling me if I do not pay..." Unfortunately, I am extremely dissatisfied with this entire process. Because now that I think of it, why didn't the person I set the appointment with yesterday on the phone inform me it would be $50.00 and that they were no longer Comfort Squad. It's unfortunate because I brought business to Comfort Squad because they had such spectacular service. What a change...

Called them out on a Sunday due to an issue so I had to pay an extra weekend fee. The service tech…read morefound that the A/C unit had tripped the breaker (which I didn't check because it has never happened) I then asked him to check everything and service the unit. I was advised everything was in good working order. The unit continued tripping the breaker so I had an electrician come out and check all wiring at which point he advised it was a problem with the a/c unit. I called another company out to get a second opinion on the a/c unit and they immediately found the problem and fixed it. I called back in an attempt to get a refund but was denied by the service manager. I paid $150 to have one of their technicians come out and basically kick the tire then tell me all is good when it was not.

They came quickly which was nice. Sold me hundreds of dollars of refrigerant. If it was a quality…read morecompany, they would've done a check on the system to make sure there wasn't a leak prior to adding it. After just a few weeks, system stopped working. All that money down the drain..another company confirmed a huge leak & now have to replace the a/c.

Naturally I waited until August for a A/C system check & tune-up. I called on a Wednesday and was…read moreable to get an appointment next day. This being the busiest time, that's perfectly acceptable since this wasn't an emergency thankfully. The team that arrived was well dressed, in a company vehicle, they were courteous and professional. The price was fair and reasonable. This was my fourth time using this company and I do highly recommend them.

Most reliable company i have ever dealt with. Did exactly what he said he would in a timely manner…read more Very friendly and professional service second to none. You won't find a better company when you need HVAC help for your residence or business. Jack Griffin

Sugar Land A/C repair and replacement company. Local and friendly. Gives you options. He's like…read morehaving a family member repairing your system. He's been in business for over 24 years. Known for fast response. We've used him for over 15 years. Someone I trust. Pat O

Fast and dependable. My ac stopped working. Found Critical Air on the neighborhood page. Gave them…read morea call and they arrived at the time they gave me. Gave me a quote, I accepted and they went to work after getting the permit approved. I needed 17 ducts replaced, the evaporator coil and ac unit. All was done between 9:00am and 9:45pm. The difference was amazing. My upstairs along with the rest of the house is now cooling like it should. Mark was first class. After job completion, he walked me through everything to assure the unit was working. He also returned to help me setup my remote thermostat and get it connected to my phone. Summing it up, I would highly recommend Critical Air as I know them today. David Echols

I called True Fix on the recommendation of the A/C guy I used to use in Cypress who couldn't get to…read moreme until tomorrow. I am very glad I took his advice! Daniel came this afternoon and got straight to work. He asked several times if I had called the builder, as the unit is barely two years old. I knew the manufacturer warranty is 5 years, but I had read my builder warranty and it said two years through them (which expired just a month ago). His insistence made me go ahead and call my builder while he was chasing down the leak. Sure enough, they said they'll take care of it through the vendor. Daniel's trip out here still wasn't cheap, but this company obviously isn't out to make a buck that isn't honest. He didn't have to keep hinting that I should call the builder Just In Case - and he saved me at least $1,000 in labor and refrigerant. Thanks, True Fix and Daniel!!

True Fix Ac is great. The Technicians are courteous and professional, the office staff is prompt…read moreand friendly and they always remind you when it's time to have your unit serviced.

I can't say enough great things about Chilly Breeze A/C, especially Bobby Kroboth. In a world where…read moreit's hard to know who to trust, Bobby stands out immediately as someone who is honest, fair, and truly professional. From the moment he showed up, he took the time to explain everything clearly, never tried to upsell me on things I didn't need, and focused on what was actually best for my situation. His pricing was more than reasonable, and the quality of his work was outstanding. What really impressed me was his integrity--you can tell he genuinely cares about his customers and takes pride in doing the job right the first time. It's rare to find that kind of service these days. If you're looking for someone reliable for your A/C needs, I highly recommend Chilly Breeze A/C. Bobby has earned a customer for life!

Bobby K and his crew are the absolute best in the business. Look no further. He has worked at…read moreboth of our homes inside and out for 20 years. The quality of his work is of the highest quality. Now my neighbors, friends, and siblings hire Chilly Breeze for all their HVAC needs.

Our AC abruptly stopped working in early Sept in Houston. Which means summer humidity and temps…read morewere still in full effect. Mike, the friendliest wizard tech, came EARLIER than expected and not only quickly fixed our AC, checked both units, and showed us how washing the coils helped the compressors run more efficiently. This is the BEST AC service we have ever received and Mike epitomizes the BEST of TEXAS! We are new and now loyal Courtesy AC evangelists bc of Mike, thank you!!

I have been working with this company for a very long time and I can't say enough about how happy I…read moream with their service. I have two units so when I've having an issue with one they always check the other no charge. They take the time to explain what's wrong and they give you options as to how to fix your problems. When I call they honestly know who I am and always come sooner than later. I've never had to wait more than 24 hours for any service. If you want quality service courtesy air is the way to go.

Daniel, our technician, quickly identified problems in both of our furnaces and repaired them…read moreimmediately. He was thorough, fast and friendly. He arrived at the beginning of the service window we were given and couldn't have been better. We heartily recommend Service Pros.

Service Pros have always been top notch with customer service, communication and professional work…read more I've had systems installed and repair/warranty issues come up and they have always been reliable, and provide great value for the work. Thanks to Daniel and Jennifer for the wonderful service!