I first met Bob and Chris when they came out to do work under a home warranty plan. I had paid another company a small fortune to clean coils, and I had been told I needed a new fan motor, which was going to cost another large amount. So I wanted a second opinion. Bob showed me that the coils had not in fact been cleaned, and, that there was nothing wrong with the fan motor--only that the wires had been suspiciously disconnected. With Bob's help, I was able to get a full refund from my credit card company for the fraud that had been committed by the other company. Bob then actually cleaned the coils for a fraction of what I had been charged. I have now worked with Lake in the Hills for over a year, and every time they have been reliable, honest and very reasonable. Simply put, I would never use anybody else for my air conditioning needs. read more

Our Air Conditioner stopped working late afternoon and we have a Warranty Plan. Contacted our service, they assigned us Tamarac Air & Appliance, who contacted us within an hour to go over the issue. Christine and I communicated back and forth discussing details so they could be as prepared as possible. They called 30 minutes ahead of arrival, Bob diagnosed the issue and immediately made the repair. He went above and beyond giving the system a full checkup, adding coolant and cleaning around the compressor. Professional, no wasted time and a great experience. This is what "SERVICE" should be and I highly recommend them!! read more

Bob & Cristina came out to fix my AC unit. They were incredibly efficient and made sure all components were tested before diagnosing the problem which made the fix that much easier since they were able to collect all parts at once. I filed a claim via a warranty which typically has a lot of hoops to jump through to get it approved but Cristina was on it and as soon as they got the approval (less than 24 hours) they were right back out to fix my unit! Bob is a no nonsense kind of guy, just wants to get the job done right and as quickly as possible with limited interruptions to your comfort. Would highly recommend them! read more

I had to write a review because I'm very happy with the service. In the middle of a pandemic, my tenant's AC stopped working, I entered last night a service request thru my First American Home Buyers contract. Same day at night, Christine replied via text with contact information and time frame to schedule the service. In the morning, they were very responsive and kept me informed via text. They fixed the problem, and even took the time to check for Freon. I am very thankful to have gotten in contact with them. I am happy customer and will keep their information for future services. 100% recommended!!. read more

This is the second time I have used this company and I couldn't be happier with the service. Their response time was excellent. They call back when they say they're going to call back. Bob explains EVERYTHING! Showed/told me what he was doing and why. Gave recommendations as to how to keep my system clean and running. Also, as someone who does not wear outside shoes in my house, I appreciated the fact that they use shoes covers when entering your home. Many technicians will walk up in your house without thinking twice. I would recommend these guys to anyone, anytime. Happy Customer here!!! read more

Bob and Christine get the job done no matter what. I've had AC issues over the years (Day and Night) and I'm so glad I've had them both in my life. They are a phone call/text away! Honest. Very Professional. They explain everything! I'm thankful to Christine for making sure I was signed up for my warranty on the new unit. (It's all about the details!!!) Now, they come twice a year for our AC check-up. My parents now get their AC's serviced by Tamarac Air & Appliance and I wouldn't have it any other way! Thank you Bob and Christine. They are like family. ;-) read more

I just want to say the folks at Lake in the Hills are true professionals . Christine took the time to listen to my problem and I believe went out of there way to get me ice cold ac before I got stuck fo the whole weekend in the awful heat. The service techs were very nice and they solved my problem. I have had some idiots out here over the years and now would never call anyone else, When you find a business today that actually cares you are lucky. Thanaks again to Christine Edwin Guthrie read more

I would highly recommend this company to any of my friends, family or clients.(I'm a Realtor) The issues were explained and parts ordered and fixed. They did not mind all my questions or me wanting to know exactly what they were doing. They sent me pictures as well when I wasn't there to see. They let me know the process and followed up with me and were punctual which is a pet peeve of mine! I feel like even though the repair is made I could still call and ask any questions read more

We had an issue with our A/C that was becoming very difficult to resolve. We tried multiple companies but no one seemed to be able to fix it. Tamarac/Lake in the Hills A/C came out and got the job done, right! They are so attentive, thorough and trust worthy! They checked everything twice and made It a point to explain each step to me as they did It! Our A/C is finally up and running...thanks to them! I highly recommend Tamarac/Lake in the Hills A/C with any A/C issues! read more

We had a problem with our air on Friday night at 6pm. They came out before noon the following day and fixed the issue. Super nice wife and husband team. A different issue caused the unit to fail again that same day, around 7pm. They took my call and kept in touch until 10pm that night. Sunday morning at 8am they were back to fix. True, the entire issue wasn't fixed the first time but I was impressed by they handled the problem on a weekend. Will use them again read more

Excellent service and professional! They texted me right away after getting my request for service from my warranty company. My AC went out and it's 91 degrees in South Florida. They kept me informed throughout the day to let me know when they would arrive. They fixed my problem quickly and also gave me some tips on how to keep my AC working at its best. Once my service agreement is over with another provider I am going to happily switch to them. Thank you! read more

This was a first time visit from this company to my condo when my air conditioning stopped working. Bob and Christine, a couple, came within a day. The were both knowledgeable, thorough, and best of all HONEST! They were a great team! My problems were not too major. They charged a fair price and my AC was working before they even left. I would use them again, and would absolutely recommend them! Susan M. read more

Great to work with! Found them through my First American Home Warrantee support, and they've been great to work with! They've come out to service both of my AC units, and left both time not just fixing the issue but showing me exactly how I can do it myself in the future and prevent it from happening again. Friendly, knowledgable, and efficient :) read more

Afternoon , I'm Bob I just want to say if you read the 17 not recommended reviews that yelp is burying are mostly 5 star with lengthy explanations we have contacted yelp on this and they say they can do nothing about that ? But suggest I advertise with them , apparently the great reviews from real customers are not recommended ? read more

This is the BEST air-conditioning company that we have used!! Chris and Bob are always available, even on the weekends. They are very professional as well as friendly. They always fix the problems and always call later to make sure that our system is working properly. I recommend them to everyone. read more

Bob did a fantastic job! He was able to diagnose the problem quickly. He definitely knows his stuff. He took his time and was very thorough. He is a totally honest guy and extremely trustworthy. He is extremely competent and I would not hesitate to use him again. read more

Excellent service Bob and Christine the was the second I needed service on our AC. They come in and start working on fixing my unit. They both are knowledgeable what they are doing. Anybody need a AC person call Lakes In The Hills. Hat off for this company read more

Great A/C company. Have used them 2ce already. Both times, were able to come the same day and fix the problem immediately. Very friendly and knowledgeable staff. They fare about what they do. They also fixed a problem that another A/C company couldn't. read more

Highly recommend- Bob & Chris on time and clearly very experienced very courteous. Fixed my leak and checked over everything to make sure there were no other problems. Bob also gave me sound advice on ongoing maintenance recommendations. read more