Took my Civic to Tameron Honda for brake noise when applying pressure to the brake pedal. You can hear the noise every time you hit the brakes. I was advised they hear the noise. But they did not fix the problem. I sent a text message with a voice recording of the brake noise to the service advisor informing him that my brake noise is not fixed. The service advisor replied back to my text with do me a favor and complete the email survey when you get it. They were informed that my old email address is not valid. I sent them a new email address. I believe they don't know how to contact the IT support staff and have them change an email address. You cannot complete the survey because it's sent to an email address that's not valid. Tameron did not fix the brake noise and the email survey is not sent to a valid email address. read more

While shopping for a used car for my daughter and her boyfriend we overheard a salesman bullying a customer. He said to him "I am going to run your f**king credit and you are going to buy a f**king car today." Shortly after that we walked out. read more

Had car issues traveling thru Bham two days after Christmas. Arrived at dealership 5 minutes before service center closed. Even though they were closing they went out of their way to find someone to check my read more

Aw, Tameron Honda is all right. I did not buy a car here so I can't comment on that but I have gotten my car's regularly scheduled maintenance performed here and didn't have any issues with that. Last year I tried to make an appointment online using their online form, and someone e-mailed me back to confirm, but this year, my online form request must've gotten tossed into an internet black hole. Better call to make an appointment. Though I'm not even sure you need an appointment. But make one just to be sure. The people working here are nice and don't try to force you to get the most expensive tune-up package. Plus the waiting area has been remodeled, so it's all white, bright, and gleaming. Free wifi! That sold me on the place. That and free drinks like coffee, soda, water, and snacks like cookies. My car seems happy enough! read more

My husband had a 2pm appointment today at Tameron Honda Service Department to have 2 keys programmed for his 2012 Honda Pilot. After waiting 1 hour, he asked the Service Advisor Matthew Wittgenstein ,was there a problem? He was told "no problem ". After 2 1/2 hours waiting , he called Matthew Wittgenstein to find out what was going on with making his keys. Matthew said , they don't have the part ( key ). My husband walked over to the Service Advisor's Office area . Matthew told him they won't know until tomorrow , how long it will take to get the part. Maybe 1 day , maybe 3 weeks. Matthew also presented my husband with an invoice for his car , with an analysis for work Matthew was proposing he consider to be done for his car. The cost of the proposed work to be done , was over $2000 thousand dollars. My husband told me , he advised Matthew that this Service Department was not inspiring confidence in there ability to complete a small task, much less automobile repair! read more

The workers were very nice however they told me I had 4 major problems with my car. I am a college student so J got my car back home in Atlanta and where my parents took my car to 2 Honda mechanics where both said there were not any problems with my car except a tiny oil leak which this place said was extremely major. Tameron was telling me the problems would cost over $3,000 to fix when 2 other mechanics said it's a $50 fix max. Extremely concerning the workers here were trying to tell me I had 4 huge issues to get my money to fix things that didn't actually needed to be fixed. read more

Reached out about a used car. Scheduled a test drive. THEY reached out to me to verify I was coming. I took off work and drove 2 hours only to find out the car was sold days ago, but remarkably they had other, more expensive options for me to look at. This was after they reached out to me to come. This is a bait and switch dealership. If you see a good deal online, it doesn't exist. Do NOT waste your time with these people. Please don't make my mistake and think a dealership is trustworthy, because they are liars. For REAL reviews, look at YELP. read more

Horrible experience today at dealership. DO NOT TAKE YOUR KIDS WITH YOU OR THEY CAN GET EMOTIONAL TRAUMA FROM EXPERIENCE I went their with my family to look for honda odyssey van and this was my conversation: 1. Can you tell us what different features are available in different models ? Answer what you want in your van ? 2. Can you please show us brochure so that we can look at and compare features ? we do not have brochures. You can check online 3. Can you please show us online: You can go and check online, if you know what you want then we can show it to you 4 . I asked agent that I want to see their manager Manager showed up with agent I told my experience with their agent and instead of apologizing or helping us to understand difference between all the models. Manager got louder and disrespectful in front on many people and asked what we want in our car ? when we said we want to understand what's the difference between all the models. He started arguing and said when you buy a house you know what you want. It was tipping point and We left the place. My kids said during our drive back that it was scary experience for them at the dealership. So I felt that I should call and give my feedback I called to give feedback and ironically other manager was watching the whole thing and didnt feel anything was wrong during the conversation. Goodluck to this dealership and I am hoping OWNER looks at my review and works on changing culture at workplace. One per experience can be just the tip of the iceberg. read more

Excellent customer service! My Dad recommended them and I'd do the same. Our new to us car is in really good shape and things that need fixing are being handled as quickly as possible. I know its a tough time to buy a car and their process is a bit lengthy, but their customer service makes the process worth it. I'd definitely work with Maggie(sales rep), Billy(manager) and Will (our personal service guy) again. read more

Avoid Tameron Honda. It took 2.5 hours for an oil change, after which they came up with $2500 plus worth of repairs to do. Took the car to a reputable mechanic along with the list of issues and they said the repairs were not needed. read more

Today, Damon charged me over $200, and took an hour and 20 minutes, to make two copies of my car key. Car keys. Tiny pieces of plastic and metal. Do not use these people, ever. They will rip you off every time. Thieves. read more

THIS WAS A GREAT EXPERIENCE!! I needed to have my oil changed and I had received an email offering me a free oil change....yes, please?!? Since I was bringing my 2 toddlers, I made an appointment for 7:30am on a Friday so we could just roll out of bed and get it done with. Staff were very accommodating. They told me it would probably be an hour, but it didn't take that long. Once we were inside the waiting area, the young lady getting all of the food together and making sure it was presentable said there were Chik-Fil-A chicken biscuits AND donuts! I expected the donuts, but the Chik-Fil-A definitely won me over. The kids area is a comfortable size, as long as there aren't more than a few kids and parents waiting. My kids were eager to eat and catch up on some tv. We watched an episode and a half of Mickey Mouse Clubhouse, my son observed people arriving and setting up to work in the window, and they loved their breakfasts. When it was time to go, they asked when we could come back :) Thank you Tameron Honda for taking such great care of us on this visit! I typically take my car to one of the express oil change shops, but our time with you has me considering making an appointment for the next oil change. Clean space and accommodating pleasant staff--Oh, and my car has fresh oil! Thanks! read more

So car dealerships are tricky to provide a rating for because personal experience can vary immensely from person to person. That being said I have made a couple purchases from Tameron Honda and have been pleased both times. I feel that they take care of return customers and try to make sure they feel appreciated. The few sales people I have had dealings with have been knowledgeable about the vehicles on the lot and were respectful of my requests. I haven't felt that they were ever too pushy and actually seem to go out of there way to not come across that way. They have a great refer a friend program that I have been able to cash in on two occasions now. Both friends were very pleased with their purchases and the customer service. Overall I have had nothing but positive interactions with everyone at this location. Hopefully you give them a try and experience the same. read more

I had heard pretty good things about this dealership. Saturday Jan 23 2021, my wife and I drove 45 miles to look at 2019 Dodge caravan. I wanted to trade my 2013 Dodge Ram truck. We were greeted super nicely and treated great when we arrived. They prepped our Caravan for delivery. We started our drive home. It was dark at this point and I noticed I could barely see road on passenger side. I stopped after 30 miles and looked at headlight. It was full of water. I immediately called dealership and explained. They said they would take care of it. And promised to call me with details. They didn't call back Monday, and so I contacted them. Now I was told, as long as headlight is burning, they won't fix light housing full of water. It had no water in it before they cleaned it for delivery. I would've never bought vehicle until light was fixed. And I hope potential shoppers there won't be fooled by the nice greeting. Make sure you double check everything in your deal before considering doing business here. I'm very disappointed. Follow up to original post: Just got off the phone with sales director, Billy Sun. This was our second call discussing my headlight full of water. After much debate, he still refuses to fix the problem. He even agreed with me that its a SAFETY ISSUE, driving at night with very limited light coming from headlight because of water, yet he refuses to fix it. My local Dodge dealer told me that the light element itself will burn out from water being in assembly. Mr Sun from Tameron agreed, but since the bulb was burning still, that he won't fix the problem. I would think that the customer is the important part of any business, and having a happy customer would be the goal of a business. Im sure there was a lot of profit made by Tameron with my trade and the vehicle I purchased. The amount of money it would take to fix my headlight seems a small price to pay for a happy customer. Instead I am now left with nothing but bad feelings toward Tameron Honda, and that is a shame. read more

Tameron Honda - Headlight assembly immediately after car was prepped for delivery to me. - Auto Repair Near Me - Birmingham, Alabama

Stay away from this place as they are only out to make as much money off you as possible whether selling your car to them or buying a car from them. They want market price for their cars and want to give you wholesale or worse for your car. read more

Bait and Switch artist. they get you to come in saying they have the car you want then magically the car is no longer there. They got me 2 times with the same tactic. This is Tameron Honda Used cars. Next they salesman never knows the price of the car. I asked and they will say don't worry about it we can make it work. They lie with a straight face. I had a trade in and the finance guy told me the trade in would be fine as I told him before I did not have a down payment. When it came time to make the deal he wanted my trade in plus a down payment. no sir. I am a single mother and I am not a fool and I know when someone is trying to scam me. read more

Liars. New car in-transit was advertised on their website for one price but when I got to the dealership the base price the salesman gave me was $4,000 higher than what they advertised. I am not talking about taxes and all the standard fees...I'm only talking about the base price. When I asked why it was different the salesman went to get the sales manager that told me the prices on their website were not accurate. False advertising!!! read more

these people are insane. first they had a person from the service department come "look" at the car we were looking at. kept insisting the lady wouldn't get out of the car etc. I literally saw her walk over from the service area. I mean I cannot stand liars. then these people offered us 5000$ for our trade in, which is worth much more and we sold for 14,000 5 days later. talk about insulting. every time I have been here it has been awful but this last time was the worst. they are dishonest and just really crappy. don't waste your time. they will cheat you out of whatever they can. read more

I have to update my review as the last several experiences I've had to have with tameron have been so much better than before. They truly have made some changes in how they respond to customers and handle service. I've had multiple service advisors go above and beyond to make sure I was satisfied during a time where I was very panicked and not sure what was going on with my car. I'd highly recommend them. I have also not seen the employee anymore who was unhelpful and unprofessional when I've had problems in the past, so it's likely they have rebuilt their team. Great customer service! Expect to wait as you would at any dealer but they do try and work you in if they can. read more

Buyer beware . I just purchased a 2009 Chevy Traverse from here at the end of May. They provided paperwork on them changing the oil and servicing the transmission and the car sounded and drove great for a few days . We were told by 3 shops that the trans needed to be replaced due to mechanical failure. We had it replaced at over 4k. Now it makes a clatter noise at first start. Back to the mechanics and now we need a new timing kit. The car only has 127k miles on it. Were told the the car had trouble codes wiped from it before we purchased it that would have let us know about the trans issue.Will never buy another as is car or car from them. This car should have been sold at auction for parts. Thanks and beware. read more

The Tameron Honda body shop could not a done a better job repairing my vehicle after a recent accident. They updated me weekly on the status of the repairs and the quality of the work was equal to original. I would highly recommend bringing any make of vehicle to Tameron for body work. read more

Pushy sales tactics and dishonest service dept. Cars preloaded with overpriced and useless addons... Over $150 for $10 pin stripes?! UAB employee discount is a bait and switch gimmick. Vehicle was still dirty after their "new car sale" prep, with fingerprints everywhere. A week later i discovered small scratches on the dash, instrument cluster, and navi screen - obviously from their new car prep but they refused to correct this and would not accept fault. For the first service, they changed the oil, but did not rotate tires when i had paid for it and they still marked the job completed. The tire pressure reads were all magically 32psi exactly on the service paperwork, but they never even took off the vavle stem caps...one of the tires was at 27psi and another at 29. Get your service done at a local trusted shop, and just use this dealership for purchasing only a car at the cheapest you can haggle them. - Do NOT purchase any of their addon products. - Dent protection is useless. If u really want it, get it elsewhere for cheaper. - Dont get their extended warranty. You can get hondacare from someone else... And yea, you can buy it later and dont have to get it at the time of purchase. - Paint protection is a ripoff - for paint sealant jobs, you can have it done at 1/5 the cost locally in town. - Haggle the gap insurance. I paid $299. Just haggle a car price as low as you can go and forget their claims of "we need to feed our families.... This is a business... Etc". Trust me - the car sales game is a major ploy that games the American buyer with minimal public transparency. read more

The manager, tall white guy, is very rude. He does not have the quality to provide good customer service. He lies about vehicles delivery date and let customers wait longer times. read more

Today I went into Tameron Honda ready to buy a new Honda CRV. My trade-in was ready and I knew what a fair price was. They made me wait around for nearly 2 hours before giving me an offer one thousand dollars higher than what I offered on arrival. There is no reason why they couldn't have told me up front that my offer was not acceptable! Plus the sales manager was rude! Even though I have bought a car there in the past, I won't be going back. read more

In a life history of approximately 10 new cars buys and around 30 showroom visits with serious intent to buy, this was THE WORST car buying experience ever. Multiple interactions with sales staff revealed them to be obstinate at best, and outright rude and insulting at worst. I will be notifying Honda of North America and Costco (as their local Honda 'affiliate') of my experience. My brief interaction with the service department revealed them to be the exception--quick, pleasant, and professional. Do yourself a favor, take the hour and drive to Jasper. Great staff, they treat you with respect, and they don't play the nickel-and-dime game nor the wait-while-I-check-on-that technique. In fact, despite the drive, I'll bet you get in and out, and save money, in less time than dealing with Tameron. read more

I did not buy a car here but, I had a bad customer service experience from the mechanic center receptionists. The Lady on the phone was rude and acted like she was doing me a favor by talking to me on the phone. I know she has nothing to do with the other people that work there but, if you can't find someone that can help people over the phone then I'll just go with a friendly local business. read more

If a small piece of plastic on the radiator system breaks you must replace the entire radiator system. I thought Honda was a well made car. Four small pieces of plastic are what attaches to metal if one breaks. Bend over you have to buy a new radiator system. read more

I went in on Saturday for my first oil change on my 2015 civic si. I hate when other people touch my vehicle. I will always fix my my own car and change my own oil. I have the free two years of maintenance so I figure I would give it a shot. It took forever just for an oil change. When they were bringing my car around, they were revving the engine like madman! (I have a catback exhaust on it) when the brought it around, they was a coffee stain on the trunk and I just had the car detailed. None of the fluids of topped off, I ran out of wiper fluid and it was not filled. They overfilled my engine oil, I brought it to my house and drained it. I will be doing my own oil changes from now on and it doesn't bother me if it's free at the dealership. I would rather pay for my own oil changes before these people touch my car again! Will be finding another Honda dealership.. read more

Horrible service department and Service Manager(Rudy). Untrained and unknowledgeable service advisor (Tony).6 years ago they tried selling aftermarket brake parts, as Honda Parts, to my mother-in-law, Even selling them at inflated Honda prices! Problem being #1 her brakes were just done with new rotors by my son, they couldn't tell me the thickness of the rotors, just slapped new Auto Zone rotors on (which wouldn't be covered under Honda Factory Warranty at another Honda dealer, cause they were aftermarket parts!!). After, long conversation with Rudy and basically getting caught red handed, he decided to not charge her for this unprofessional repair. Fast forward to today... We brought her newest vehicle purchased from Tameron for a shift concern. A 2013 CRV. She paid off her car this year, which included a bumper to bumper warranty through Fidelity, purchased at time of sale from Tameron. This warranty cost her 200.00 a month for 5 years and this was the first time she had to use it. The Advisor (Tony) diagnosed the vehicle in the service drive stating a software update would fix it. There is a tech bulletin regarding this condition. (Honda has a history of faulty transmissions and are banking on the fact we all don't find about these issues). The warranty company agreed to pay 144.00 for the repair which consisted of a 5 minute software update and a drain and fill of approx 3 qts. Of fluid( 1/3rd the total amount of fluid) to which Tony told me it's supposed to be changed every 30k miles ( not per Honda, it's every 60k). Anyway they did half the repair and didn't replace the 3 qts of trans fluid saying the customer has the pay for the trans service portion of the repair. If the software, caused a problem internally to the transaxle, then they should have done the WHOLE repair!! The repair only pays .5 ( half hour) for the software update and fluid drain and full. They wanted me to pay 110.00 for the partial fluid drain and fill. Their hourly rate is 129.00 an hour. So when I asked Tony, why so much? He answered diagnosis. When I asked him, where is the diagnostic information, pressures, etc.. he walked away and wouldn't answer telling me to sign the paperwork. I insisted on seeing this "diagnostic info". He couldn't produce. Mind you HE already diagnosed it in the service drive and told my wife it was just a software update. Vehicle has less than 90,000 miles on it and Honda is having more transmission problems. Please don't get caught in this scam and unethical business. I am an ASE Recertified Master Automobile Technician with 30 years experience in dealerships, independent shops, Smog Tech from California, and sick to death of shops like this tarnishing the image of Auto repair shops/technicians. read more

I went in to get my civic serviced and left with a new CR-V! They offered me an amazing trade in value. I even went to a different Honda and when I told them what Keldrin at Tameron offered me, I quickly realized how good of a deal it was by their reaction. I went back and got it the same night! Would highly recommend buying a car from Keldrin, he is knowledgeable about the cars and their features, he makes the process easy to understand, and he wont waste your time. Everyone I spoke with was friendly and helpful. Overall, it was a very low stress experience. I will be happy to take my new car here in the future for servicing. read more

Terrible management. We worked with a wonderful young sales associate who was very helpful. When we talked numbers on the car we picked out and they tried scamming us. We found the car online on their website listed at 23k, but told us the car costed 27k. When we showed them the add the manager was vary sassy and had an attitude. I felt like he was yelling at us the whole time talking down to us. I wish the young sales associate was the manager because we would have walked out with a car. We were very nice and just wanted the fair price advertised. They would not tell us the price until we agreed to purchase the car if we came to an agreement. It is a shame we could not agree and had to speak to a second manager for damage control. All in all I will be purchasing my car at a different dealership who will speak to us with respect and not scam us. read more

First: I must accept responsibility for the deal I accepted. I will NOT buy there again because they lied (I found this out during my first service appointment), "didn't recognize" or honor the Honda.com ad, presented a lower edition car than discussed and applied high pressure deceptive techniques. Honda makes a good car, but I will not buy from Tameron in Hoover again. read more

The first time I dealt with Tameron in Hoover was to see about purchasing a used car I saw online; it was a typical car dealership/salesman experience that left me still searching for the car I wanted. Second time dealing with Tameron, I used the service center to have my CRV inspected and have the tires rotated. I dropped it off and it was "visually" inspected and I was told by the service advisor that everything checked out okay except for the oil pan (quoted over $300 for), radiator and outer tie rod ends (over $1000 for). It was a good experience, though I chose not to have all the services/repairs done there, for obviously way-too-expensive reasons. Even then, I wondered about something seriously being wrong with the oil pan. But what do I know? These are mechanics trained with the knowledge for these cars. Right? Huh. This third [and maybe for the last] time I dropped my car off at the service center (on Saturday June 6, 2015), I got an oil change and tire rotation, along with the complimentary "visual inspection," with a service. Customer service was average. My car checked out on everything and I was good to go. No problems were found. When I cranked my car up to leave, the yellow Check Engine Light popped on and stayed on. Nope, that certainly wasn't on when I brought my car in and it had never been on while I owned the car. I went back to let the same service advisor from before know (he didn't recall which vehicle was mine initially) and he told me nothing would have happened for the check engine light to come on, with me having an oil change done. I get that. But the mechanics had to go under my car to rotate my tires, right? It took three advisors to go out and diagnose why my Check Engine Light was on. It was the o2 sensor. They didn't give me a read of the numbers, the advisor just told me it had gone bad and that it wasn't a serious problem that would affect the drive or functioning of my vehicle. And he mentioned something about the Alabama green law with cars and emissions and pollution and how basically it wasn't anything for me to worry about. The service advisor tried "clearing" the code and said it might come back on and it was okay. I asked for a quote to have the o2 sensor replaced/repaired and it would've been $525 there at the dealership. I found it VERY odd that my Check Engine Light suddenly came on after I had my CRV serviced at the Honda dealership. I found it VERY odd that if there was a problem for my Check Engine light to suddenly come on, the problem wasn't seen or found while getting serviced and "visually inspected." I found it VERY odd that once I took my car to a mechanic to get a code reading and have it looked at, I learned that the sensor had been unplugged. My Check Engine light is no longer on and hasn't come on after having it reconnected. So after this experience, it makes me wonder about my past services done there and if my car had been tampered with before to make a profit. I don't trust their "inspections." I won't be dropping my vehicle off at Tameron service center anytime soon, if at all again. EDIT: I learned the gasket was not placed on my vehicle after I got a brand new oil pan put on at Tameron. It was sealed with glue. I later had to repair an exhaust leak. UPDATE (8-15-15): I appreciate the service manager, Rudy, reaching out to me after learning about my experience with the service center. He assured I could contact him for any help upon returning for a service. Well, a month later, my check engine light came on and began flashing, so I contacted Rudy, explained my situation and he told me to bring my car on in and they would check it out. I got there and Mr. Arvizu actually took me back to where work would be done and introduced me to shop foreman, Theo, who was great. It was nice to know who would be working on my car. I gave them a rundown of what had been done to my car and troubles with the check engine light. They informed me of what the issues likely were and kept my car to resolve them. Mr. Arvizu contacted me to give an update on the process and what to expect. A tune-up was the end result AND a courtesy oil change. Mr. Arvizu had the bulk of the costs taken care of, with me only paying half for parts, which was pretty amazing considering the total cost for everything. Mr. Arvizu called when my car was good to go and everything had already been adjusted for check-out. Even my invoice seemed more detailed about what was done and who did what, which I like. I was able to keep my parts that were taken off and even take a test drive with Theo who explained the issue behind my check engine light and general ride of my vehicle. My service advisor, Josh, was nice about seeing me off and apologized for the last experience. Great experience with Mr. Arvizu who was very friendly and personable, and clearly had customer satisfaction as his top priority. I appreciate what all was done this time around, mending the past situation. read more

These folks don't want to sell cars. There is no room for negotiations because they want to stiff you with their cost. I was in there yesterday and the manager I met with was a little to cocky for me. I want a car but I don't want it that bad that they are not willing to negotiate. I will move on to another car dealer or another car even if it takes me out of the state. I know what they get when they sell cars and it makes me sick to my stomach when someone try's to play on my intelligence. I need to also add I register through Costco. The MSRP for the Honda CR-V 2018 EX-L is $30, 545 and the invoice is $28,732. These car dealers want to stiff you with the MSRP cost and a lot of folks are falling for this crap. read more

I took a day off of work and drove 4 hours to check out a certified preowned Honda Odyssey after confirming my appointment with my salesman, an internet rep, and a manager. Showed up and was told that all of their Odysseys in that year range were on a stop sale for a recall and that I couldn't even test drive it (and had been for over a week). I asked why nobody thought that was important info to tell me before I came and was met with a blank stare. I decided to at least take a look at it since I had driven so far and was brought a vehicle that hadn't been touched. There was dust caked over everything, personal receipts from the previous owners, chapstick, etc. You would think a dealership would at least clean a car that a customer was coming to see. Additionally, the car was on without the engine running for approximately 3 minutes and the battery died. This was on a "certified" car with a "rigorous" 182 point inspection. Had they actually done an inspection there is no way a battery would have passed the test. Lastly, after they scrambled to find a car that I could actually drive but didn't fit what I was looking for, the manager came out and "sincerely" apologized for my inconvenience. His only offer to fix it was to either put down a $1,000 non refundable deposit to hold it until it was repaired or "maybe he could give me the first opportunity to buy it if I didn't want to put money down." Save yourself some time and stay away from this dealership (at least the pre-owned side). Any one of these things happening would show that the dealer is lazy and/or doesn't care about their customers. For all of them to happen at once is unacceptable. read more

Purchased a brand new Honda Accord Touring 2.0T back in August. I'm at about 7000 some odd miles. Started having some issues with the car even recorded them on my phone so they could see and hear the issue. I've went back and forth with Tameron over this. Of course they do nothing about it... go figure at this point I had to contact AHM(Honda Corporate). Told them my issue they also suggested I file a complaint so I did so. Tameron was supposed to have ordered a part for me LAST WEEK that was going to show up in a day. Still haven't heard from them which I don't need it now. Townsend Honda located in Tuscaloosa fixed my car the HVAC system was severely overcharged. Not sure why Tameron couldn't figure that out from the several times I complained to them about the issue. I WILL NOT GIVE THEM ANOTHER TIME! I know they could care less because they treat their customers like they could give a damn! This place has poor customer service I just don't understand. This isn't the first time I've had issues with them and they use to get all of my business but not anymore. read more

On Friday 8/24 I spoke with sales manager Walt at Tameron Honda about how I wanted to buy a red civic EX-L no later than the following Monday. He promised he could get one by Monday. I trusted him and drove the 2.5 hrs from Dalton, GA to Birmingham, AL. Upon arrival, we were introduced to finance manager Robert Deaton. This is when the promises started falling flat. He explained that red civics were hard to come by and offered white/silver/black instead. Once he realized I wouldn't settle for anything else, he said he found one in Murfeesboro and took a deposit check of $500 alongside the condition that it could be picked up NO LATER than Tuesday. I stayed in Alabama all weekend as the day approached. On Monday, I called multiple times to confirm that Murfeesboro had agreed to send the car on time...but Robert said he hadn't heard back and that he'd call me back asap and I would have it confirmed ABSOLUTELY sometime that day (otherwise, there was zero chance of having it by Tuesday as our contract stated). However, Robert did not call me back whatsoever all day. I realized that Robert and Walt were over promising and under delivering...because after all, what is there for them to lose? If they ignore me all day, maybe I will stay hopeful rather than taking my business elsewhere! And to think, there I was CAMPING OUT in the state of Alabama because I thought I would be driving home in my red civic by Tuesday night!! Fortunately for me though, I called Murfeesboro myself and was told that they had someone buying the car already locally. They were not sending me that red civic. So Monday night, I drove another 3 hours back to Georgia and we bought a red civic in person from the Cartersville Honda Dealer. They matched our price with no issue. Late Tuesday afternoon arrived with STILL no call from Robert or Walt. I suppose they expected to hold my $500 deposit check while they took their time hunting down another civic for me? Despite me having told them I cannot stay past Tuesday. Eventually, I phoned Walt myself. He spoke with Robert and said they had found another red civic somewhere that they wanted to order...but it was already the final day of our contract window! Why had they not updated me? When I told Walt that we took our business elsewhere, he was angry and even hung up on me. But my question is, why would I sit around in Alabama for days and days with zero communication and zero confirmation? They obviously had already known they couldn't keep our agreement...so evidently Walt wanted me to just sit around and wait. read more

Brought my car in for service and was told that a shuttle would be available. Was told after drop off that the shuttle was out in Chelsea and it "would be a while" before anyone could pick me up. It took an hour and a half. When I asked for a rental, loaner car, or comped Uber, I was told no, I would just have to wait. Horrible customer service. I would have cancelled my service had I known it was going to take so long. Would not recommend. read more

Go to another dealership if you were looking for a Honda. My daughter and I came to Tameron Honda looking for a civic for her and they found the vehicle that she wanted and tried to tell me that they were giving us a discount but really what they were doing was charging the exact same sticker price that the other dealership they got the vehicle from was charging. They mark up the prices and then make it look like you're getting a discount by taking off $1000 when they've already jacked it up several thousand dollars. I cannot stand for somebody to treat me like I'm an idiot! They have lost any business from me or anyone I know. Terrible terrible customer service! I pray that car sits on their lot until 2018 and nobody buys it. They would've had a sale but I would rather travel 100 miles and buy the same car for cheaper than to ever deal with them! read more

These guys are doctoring reviews on Google. Buyer Beware! Posted this on Google and was promptly hidden. The absolute worst car buying experience I have ever had. This place should be renamed Liars and Time Waste Honda. If you look below, its obvious that a number of reviews are either fake, written by their own employees(ff which there are a lot) or for the car service department of which I have no opinion because I haven't used it. Also if you look below, its obvious that there is some doctoring of reviews(Yelp gives these guys 3 stars and here they have almost a perfect rating). A quick summary of my experience was: Bait and switch pricing and then them begging me to give them another chance. I was also harassed for 2 months via text, phone and email. Full explanation: I recently accepted a new high paying job and will be leaving the state(Thank God). Decided to buy a new Honda after the one I have had has served me well for over 12 years. Saw that this dealership had good reviews and decided to call. Was told one price that was 4000 dollars below the MSRP and figured that was a good deal. I asked what the total would be and was told 2000 below the MSRP including doc and tax. Showed up in person and when I asked about the quote, it was constantly ignored or played down. "Oh you got the internet quote, that's how much it'll be." Yes, but what was the quote exactly since I was talking to another person and not the one I spoke to over the phone. I was also offered health professional discount and graduation discount over the phone. Both were not honored in person of course. After wasting 2 hours of my time, we finally got to the price. Lo and behold, it was actually 2k higher than MSRP. In fact, if you go on car gurus, the average price paid for this car is 3 grand under MSRP. So either these guys thought I was missing a few brain cells or these guys were missing a few brain cells. I was very annoyed and when I brought it up, the salesman showed incredible frustration and scoffed that they had already given me 7000 dollars off the car. I'm not sure what MSRP they were using for this imaginary 7000 dollars off. Moreover, when they showed me the invoice, it was absolutely hilarious in terms of the math errors. Just so you guys know, 27k minus 7k is not 23k. Maybe use a calculator next time for something an Indian in the first grade can do. After seeing the error filled invoice, the attitude and the bait and switch tactic, I had enough and walked out. Wonderfully, this is not where the story ends. I received numerous texts, calls and emails over the next few days begging to come back in. They have an email that I assume is automatically generated from some sales manager asking "what is stopping you from purchasing a car from us today?" I wanted to reply saying your dishonesty but I ignored it because I genuinely just wanted them to stop bothering me. Eventually I went to another dealer in the area and was offered the car at the car guru price. I told Tameron that I had another offer and I would going with that offer in hopes that this would stop the harassment. BIG MISTAKE. They took that as a challenge and the calls went even more insane. One of them told me they would beat that price by 500. Another said they could beat it by 1k. I foolishly again took the bait and said sure let me know. Kept me basically on hold for one hour tossing me from one guy to the next. Eventually told me that they could not beat that offer. Thanks guys. I'm glad my time is of so much importance to you guys. Absolute worst experience I have ever had. Don't go here. Don't ever go here. read more