1. Tammy Alex Nd

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    New Haven, CT

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    Tammy Alex Nd

    5.0 (1 review)
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    7 years ago

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    Yale-New Haven Hospital

    Yale-New Haven Hospital

    2.1
    (185 reviews)
    2.0 mi

    We were very fortunate that when a crisis occurred, the patient was in the Yale OR. Otherwise, he…read moremight well have not survived. The surgeons, doctors, and most of the nurses were top-notch. Nurses Naomi in the CTICU and Dai and Karla on SP 5-3 deserve a special shout-out for professional, compassionate and competent care. The real problem with YNHH is that it's a 45-hours-per-week hospital. It's practically a nursing home, except Mon-Fri 8am-5pm. Even then, it can take forever for procedures to be scheduled and to take place. Many departments close up shop for the weekend, and the ONLY goal for the remaining staff seems to be handing everyone, still alive, back to the active practitioners on Monday morning. In preparation for a discharge on Friday morning, a bedside attempt was made to place a PICC-line. When that failed, placement in radiology was needed, but they were unable to schedule that until the following Tuesday. FOUR extra days in the hospital, because of the weekend, and because of not enough personnel/resources to get him into IR in a timely fashion. A frustrating, and expensive delay! Enduring 4 needless inpatient days, with the noise, discomfort, unappetizing/ cold food, and increased risk of infection was unacceptable. There are reminders posted everywhere to SHHH (Silent Hospitals Help Healing), but the loudness in the hallways was intolerable. There is beeping from cardiac monitors 24/7. The CNAs, in particular, think nothing of sitting around the hallways, ignoring call bells, and loudly calling to or chatting with each other, while student nurses do their jobs for them. If the unit even has a manager, he or she was entirely invisible, and the CNAs clearly have no fear of being seen lounging or complaining. Someone's idea of management is obviously "let's put up signs," rather than actually monitoring what's happening on the unit.

    Their billing! I was…read morescheduled for an outpatient procedure at the end of January. They had to have their copay up front. The day of the procedure, the doctor said it was not necessary. They had, however, done an ultrasound to determine this. Two weeks later I called to see where my refund was. I was told it could take 45 days for insurance - given that they did do the ultrasound portion, I did not mention that had the original doctor made the same determination from the original ultrasound, I wouldn't have been there. 45 days later, I call. Yup, I do have a credit balance that would go back to my credit card. A week later, I still don't have it. They had to have my money up front - now they have had my money for 2.5 months. Not acceptable.

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    ER
    ER
    It can be up to 90%
    It can be up to 90%
    4.28.23 Always busy

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    4.28.23 Always busy
    Yale Fertility Center of New Haven

    Yale Fertility Center of New Haven

    3.5
    (13 reviews)
    3.0 mi

    Can I give 0 stars? This clinic is not queer friendly and they scammed us by telling us to come in…read moreto speak with a dr. and social worker knowing they would not be able to help us. Now we have a bill for over $200 when the dr. assured us that we 'wouldn't be charged' when he told us he couldn't help us in person. They are giving us the run around after multiple communications with both the dr. office and insurance. As a non binary person, the nurses wouldn't allow me to come in to some portions of the appointment with my partner of 7 years. Then the social worker had apparently never met someone like me before and asked all kinds of odd and damaging questions about my gender identity that have nothing to do with why we want to try and start a family. When I emailed the clinic about the above issues and specifically about the gender stuff, even the administrative staff used the wrong pronouns for me as if they had taken nothing in from my long email. Never go here if you are LGBTQ+ or really anyone. Also, your building looks like trash.

    My experience was almost identical to Christina K's post. My husband and I tried this clinic for…read moreover a year and were constantly upset and angry - emotions you do not want to be experiencing while you are working so hard on trying to bring a baby into your family. The statement about being a number is completely true. It very much reminded me of a cattle call situation. Yale is a teaching university so you are often approached with residents and fellows who are just beginning to learn the field and are painfully inexperienced. Doctors are constantly moving on from the clinic and in the year I was there my doctor changed 3 times. I completely sympathized and understood the comment about the med protocols. It's a complicated process and I missed one cycle b/c I had been taking my meds wrong due to the lack of sufficient instruction. I work in the medical field myself and still couldn't follow what I was supposed to be doing and ended up googling a lot of the information. After trying for so long, my husband and I realized we were pregnant only to be told in an email after a week of monitoring that it was "not good" and I would miscarry soon. No follow up, no compassion, no idea of what to expect. We now go to another clinic and the difference is UNBELIEVABLE!! THIS is how fertility treatments are supposed to be! We have a nurse we see every time and with whom we've established a close relationship. You are only seen by senior level faculty. Not to mention the offices are bright and cheerful, whereas Yale was an absolutely depressing and run down looking building. I'm just sorry we waited so long to switch to another clinic. We know two other couples who have used Yale and both also were very unhappy with their experience.

    Photos
    Nursing Staff Back Left to RT - Sandy Johnson, Joanne Williams, Deanna Fappiano, Linda Chabot, Jessica Dorey, Lisa Schepisi, ...
    Nursing Staff Back Left to RT - Sandy Johnson, Joanne Williams, Deanna Fappiano, Linda Chabot, Jessica Dorey, Lisa Schepisi, ...
    Yale Fertility Center of New Haven
    IVF Clinic New Haven CT Lab

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    IVF Clinic New Haven CT Lab

    Tammy Alex Nd - surgeons - Updated July 2026

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