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Tanks A Lot Surplus

2.5 (2 reviews)
Closed • Closed

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9 years ago

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10 years ago

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Old Navy

Old Navy

2.6
(31 reviews)
1.9 mi
•$$

Another local clothing supplier in Santa Maria only stocks jeans up to size 40. And I wear 44. So…read morewe visited this new store soon after it opened hoping that they would stock larger sizes. No. They were more than happy to special-order them, and ship them to our home, and take them back if they didn't fit right. But their computers were down, so ... next visit. My wife saw lots to like in the women's section. In general, your basic Old Navy store, a clean open feeling, with lots to offer, and good customer service.

I am not one to write negative reviews about stores because I have worked in customer services and…read moreknow the struggle, but my experience at this old navy was truly subpar. I went in for some workout clothes and found a few great deals. And the store was really organized and well stocked. There was one section of adorable tops that were marked "50% off family workout apparel" (I would like to emphasize that this sign was posted on the clothes rack that had the entire selection of this style top). I picked out a top among a few other items and went to the register. When I got to the register and the top was rang up as full price, I told the woman helping me that the top was supposed to be $10. So she said "well yeah but it was probably hanging in the wrong area". When I explained that the sign was posted in the place where all of these tops were hung up, she said asked if she really wanted me to get someone to check the price and I said yes, so she called the manager, who took about five minutes to get there and had an attitude when he came over. He said "oh yeah these tops aren't on sale". I asked him if he could check so he went and 'checked' then came back and said that it was in fact NOT on sale. So I literally had to walk him over to the sign that was on this section and he said "oh well it says half off, not $10." So I had to explain that the full price divided by two... equaled ten dollars.. He sighed exasperatedly and told the register woman to ring it up as $10 (really rudely I might add). Then I went home and a couple days later went to put the top on annnnnnd the security tag was left on. I'm going back today to get it taken off. But this was truly an awful experience. I understand that they are new and the employees aren't fully trained, but to be given that type of customer service by a manager was unacceptable. I won't be going back to this Old Navy any time soon, which is a bummer because I was really pumped about having one in town.

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Tanks A Lot Surplus - sportswear - Updated July 2026

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