Buyer beware! Diamond Wireless (DW) does not honor their service contract. After I terminated my…read moreservice, they sent a law firm/collectors after me seeking $200 for early termination. These people have been harassing me by phone/mail and threatened to harm my outstanding credit. I pointed out that their own service agreement states: "Customer understands and agrees that devices purchased from DW in conjunction with a Verizon Wireless service agreement may receive discounted retail pricing. If a discount is available, receiving the discount is contingent on the Customer maintaining uninterrupted mobile service with Verizon Wireless for at least 185 days. Customers who have received a discount and then have an interruption or termination of their service agreement with Verizon Wireless before 185 days agree to the following terms:" "Customer further agrees to pay DW an early cancellation fee of $200 per service line, and further agrees to return all such financed/leased in new and working condition as directed in the financing/lease documentation." My invoice proves that I paid full price (the discount columns in the invoice are blank). Since the early termination fee clause of the agreement hinges on the buyer receiving a discount, the early termination fee does not apply to me. I pointed this fact to both DW and their lawyer/collector, and they didnt care; they didnt even argue the facts with me, they kept insisting that if I didnt pay they would harm my credit. DW is acting in bad faith and are violating their own service agreement. Unless they correct their books to show I owe them nothing and remove negative information from my credit report, I plan to share my bad experience with their landlord (BJs Wholesale Club), Better Bussines Bureau and the Maryland Attorney General to expose this fraudulent activity. Also, since they mailed their lawyer/collectors an edited/fake copy of the service agreement/invoice, and their lawyer/collectors then mailed this fraudulent document to me so they could bully me, I plan to share this fraudulent documentation with the US Postal Service Inspector to see if this qualifies as mail fraud. I have the original service agreement/invoice that they sent me with a cover letter in their letterhead, and it is very different to their fake copy. I would think twice about purchasing anything from them if they are not going to honor their own contract. Plus I have to ask, what kind of company abuses the credit reporting system to bully their customers into paying? Not a company I want to do business with anymore!

Crazy sales tactics will cause a good company to lose good business. I recently visited the Verizon…read moreStore in Waldorf MD to upgrade my wife's phone. I understand that this transaction can be handled quite smoothly online, but I also know that if everyone turns to the online options for day to day purchases, the fewer the job opportunities for local businesses and job seekers. This location is very clean and organized. Location and operating hours are convenient, options and inventory seems plentiful. My only issue with the store itself was that they no longer provide restroom access to their customers. Given that our transaction time exceeded an hour, this is a real issue. In-lieu of allowing me access to their restroom, the salesperson suggest that I use the facilities at the next door restaurant. This is both inconvenient and a lack of regard for their customer base. Our sales professional was a new employee, on the job for about 2 weeks per his account. Once we sat down with our salesperson (sp), we stated our intentions what were to upgrade my wife's phone. We told the SP exactly the phone we wanted, type, color specs, etc. He gathered the information and went to the back to retrieve the phone...we assumed. He later came back empty handed and asking do we own a business. We discussed the business related discounts, but I chose to keep the service plan as is. The SP then retreated to the back again at which point I stepped away to go to the store next door for their restroom. When I returned, I noticed that the SP finally has the new phone. However, I noticed that the cases that he was trying to sell us were for a different model, the more advanced model. I ask to see the phone only to find that he conveniently ignored our requested selection and brought out a more expensive model. When I reiterated our choice, he seemed oblivious to our initial conversation. Given all of this back and forth, we were now there for about an hour and 20 mins and we still had not started any of the phone transferring process. When he retreated to the back again my wife informed me that she told him that the phone wasn't the correct version, but he ignored her and continued to process the transaction until I returned and made it clear that he brought out the wrong phone. This back and forth with discussions with his manager occurred a few more times. So to get the phone that we wanted, he stated that the phone was in a timed safe and it will take another 10 minutes before he would be able to retrieve the phone. This process was far too long to upgrade a phone. Now this process is akin to purchasing a car. Listen, admittedly this review seems all over the place and that is because the service was all over the place. Finally, he came back with the phone of our choice (however the original color choice was not available). Now begins the weird pricing information. When I asked him to give me the newly adjusted monthly bill he was all over the place. Begin talking about plan changes, etc. My God this was so damn frustrating when all we wanted to do is simply upgrade a phone, NO OTHER CHANGES!!! I've been a Verizon customer for about 20 years, several upgrades, etc. Never have I had service with so many issues. This SP even gave unflattering information about some other products that they sell. Finally we are ready to do the phone conversion but the math that he spoke of was simply not mathing!!! I proceeded to complete to upgrade online to check the math and when I showed his the accurate new billing cost, he ask if he can take my phone back to his manger, of who we never met, in the back to show her. Of course we declined that request so he went to speak with the manager yet again. The manager (Shay is her name) never came out to speak with us or check on why this was taking so long, or simply provide assistance to her new associate. As a result, we left and finished our phone upgrade on line. To Verizon Waldorf management, do better, be better. To the SP, before you attempt to sell anything else to a customer, handle the reason they came to the store in the first place, first! No phone transaction should take hours. And please do not try to trick a customer into a different phone. That's horrible integrity on your behalf.

I am really disappointed. I went to the Verizon store in Waldorf. I asked specific questions bc…read moreI'd been deceived by another cell company. I asked if I had to pay for a cell phone or would it be at no cost. I was told at no cost. I asked this question several times bc it seemed at the time that the verizon representatives helping me were having trouble getting me connected. I was told each time that my cell phone was free of charge, I would only pay the service. The reason I asked if there was a charge on the phone, is bc I would like to have control of what I pay, rather I get a Walmart phone and come back return to get the verizon service or get their least expensive phone something in the range of $75 and lower. So, today I was telling a family about my service. I went to MyVerizon to give them information to sign up and SURPRISE! I see something that said 8% paid off. I said, HUH! What is this? Then my heart dropped as I knew right away that I'd been deceived yet again. I am paying for a phone and am stuck. I will pay it off, but will doing as some other people are doing. Paying for the very inexpensive phone and services. It is way better than being deceived. CONGRATULATIONS VERIZON YOU GOT A SALE FROM DECEPTION. I HOPE THIS HELPS YOUR BUSINESS

had a very frustrating experience with the Verizon Wireless store on Crane Highway in Waldorf, MD…read more My grandmother, who is an authorized user on my account, went into the store around 1:20 PM to get help with her phone. The employee assisting her (Brian) was dismissive and unprofessional. He told her that the account didn't exist and that the phone number she provided was invalid--without making a reasonable effort to actually look into the issue. She left upset and without help. When she contacted me, I was able to locate the account immediately using the same information, which makes it clear the problem was not the account--it was the lack of effort and professionalism. What made the situation worse is that Brian later contacted me directly about this review, and even after I told him not to contact me again, he continued to call and text. That crosses a line and is completely inappropriate. Customer service should be respectful, thorough, and professional--especially when dealing with elderly customers. This experience fell far short of that standard. I hope management takes this seriously and addresses it.

Please go see Alexander at this location, all of the staff are super friendly and helpful and…read moreproficient . Mr Alexander is th store manager and leads by example. The customer service received met and exceeded my expectations. Go get you the new iPhone lots of promotions being offered this month .

ZERO MINUS 100 and counting worst company I have ever dealt with. NO comoetent service, no service…read moreand never the same amount on my bill. Technical support could not help me online to enter my account. Serious fight with them to release me from the lie about free phones and now pending settlement. VERIZON SUCKS!

They are not a full-service Verizon location. Directed by the company website to return cable…read moreboxes and a router there. They would not accept, and told me to go to a location in Woodbridge. Yet I can recycle my phone there! If they cannot accept their own old materials, per the company's instructions and guidance, I wonder what they can do and how well they can do it.

First time at this location and I would say it is very clean and spacious. Employee who helped me…read moregreeted me quickly and was able to take care of me while at the same time finishing up with a customer he was dealing with when I walked in. He grabbed my new phone handed it to me in a nice Verizon bag and I left. They also have pick up lockers on the outside of you don't want to walk in the store. I like the area it is in many other stores and businesses that you can take are of all your errands without driving too far. Will be back!

Came in to upgrade an old phone. Customer service was great- Cameron was my technician and was…read moreprofessional and patient. I'm not technologically gifted so the small fee for "set up and go" was worth it.

Terrible service AND they close early without notice. I arrived at 7:30 and a couple joined me at…read morethe door. We knocked on the door and called but no one came. I returned the next day to pick up equipment and of course no record in their system. Called Verizon and it's listed as waiting for pickup at that location. Contacting corporate, they should be out of business.

Empty shelves. No staff. Eating lunch while waiting on customers. I hope I don't ever have to…read morecome back for anything.

Great service, great store, great employees . Everyone was super helpful. The store was also nice…read moreand clean.

Avoid this place at all costs unless you want to feel the ick. I would give 0 stars if I could…read more Came in to get a new iPhone and left feeling like I just spent an hour around criminals. I have never had a worse experience with a Verizon store. Jose has no shame about coming off as a shady conman. He immediately became impatient with me and started treating me as someone he was just trying to extract money from as soon as he couldn't sell me on the most expensive new iPhone. I just wanted the mini. He wasn't forthright about what the total cost would be and all the accessories needed. At other Verizon stores they threw in the screen protector for free or discounted accessories. But not here. As soon as they can't sell you on what they want, they will be nasty to you. The manager stopped by because I pushed back and called Jose out on not telling me about added costs and fees, but the manager was the exact same type of shady, shameless conman. "The more you spend the more discount I can give you" is an example of a line said as he tried to throw in more accessories. I heard the manager doing a transaction using the same line Jose gave to me - how they were giving the customer a thousand dollar phone for a steep discount - like they're doing people such a huge favor. The whole sales process is so tacky and gritty and they think they're so smart but they just pull things tactlessly out of Robert Cialdini's playbook. This sort of desperate and cheesy sales process isn't necessary for a huge company like Verizon and this location run by talentless, arrogant bozos seriously diminishes the brand.

I won't go into detail about my general opinion of Verizon but just this specific visit. The store…read morevisit was Average. Minimal wait times, pretty much an in & out episode. The staff were friendly and prompt. I had a router that needed to be replaced, after I had gone through troubleshooting with the Verizon helpdesk for an hour. I will post a review for Verizon as a company in another post. This store did what they were supposed to, that is about all I can give for this review. My experience here was less painful than other Verizon stores I have visited before in the past.

Tried to upsell me to a new phone because my "storage was high" (LOL) lbut I was coming there for…read morea new SIM card....she tried to charge me 70 dollars for a new SIM card AHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA please hire non-scammers because it's costing you customers. I went to the Verizon store by the weis and they charged me 40 without the fluff!!!!

Upgraded my phone today with Verizon!! Great customer service. We got there at 10:20 opening sign…read moresaid 10:30. The guy let us in early. ( most places won't) then another customer came in.. there was only one person working. I get it, I worked in retail, he apologized and said, "I'm sorry, I gotta help her too " no big deal. He was helping her practically running back and forth from us to her. Then a third customer comes in. He was on it!! Multitasking, helping all three of us. Me: oh man, you're getting busy, I hope you have help coming in soon: Sales person: they'll be here in about 30 minutes. All three of us were waiting patiently, not one complaint. Shout out to Umar!!

Shady, the Store Manager, is a top-notch professional. He is committed to getting his customers the…read morevery best deal and extremely knowledgeable about what he sells. On Monday I took 2 friends there to upgrade their iPhone 5s to iPhone 12 Pro Max. He very patiently and methodically worked to consolidate their accounts into one, then find the best deal and then activate their phones, transferring all the data. The next day my sister went to upgrade her phone and had the same exact pleasant and positive experience. Shady is exactly the type of person you hope can guide you through the mysteries of Verizon. Other Verizon stores should use him to train their employees. A job very well done!!!

I was there on 10/31/2022. long story short, they stole my trade in of my iPhone. I paid off my…read moredevice from tmobile, and traded it in here to this location, for a promotion to join Verizon. I never received the promotion on my bill, and upon many many calls to this store they eventually said they didn't have record of my trade in. The calls before that, they were ensured me that the promo would apply, but it would just take time. They even confirmed they remembered me coming in with my sister and her husband for the trade in. Not only did I pay off my previous device, but I am also paying outright for a new iPhone (still in 2025). Corporate is not able to assist since this is a franchise location. Please I cant recommend you enough to please research and make sure you go to a "corporate Verizon location to avoid fraud.

I visited this location to upgrade my cell and tablet and was assisted by Brianna. I received…read moreexcellent assistance! I've been to this location before, and it can get very busy, but the staff is always polite and professional. Brianna is the best and very knowledgeable of available products and current promotions. She was very efficient and patient and addressed each customer who walked in while processing my order. She also transferred all of my data for me, which is a great service they offer. I even saved money by adding my streaming services to my plan. This location will always be my go-to service center.