Helpful, fast, fun crew that works there! Parking is in back so the stairs is easy to miss read more

Been a regular frequent customer here for many years. They have always been great, top notch work, quality, and customer service. Recently however its been going downhill steadily after the new manager Steve took over. And today nearly the entire staff walked out and quit because of how he treats them. Very disappointed in the direction this store has taken. Will be looking into taking my business elsewhere as long as Steve is running that location into the ground. People don't leave bad jobs, they leave bad bosses. Such a shame... read more

Great customer service, the front desk woman helped me place my custom order for a rectangular acrylic I needed for a window above an A/C. After placing my order she made sure they had the material in stock, and they had my window cut out in under 5 mins! Exactly what I needed and fit perfectly. read more

TAP Plastics - Frosted plexi glass. Custom cut to order above my a/c unit. Perfect for letting in natural light but keeping privacy. - Arts & Crafts Near Me - San Jose, California

Well they always do a tremendous job for us. Plastic unfortunately is very expensive but no fault of Tap Plastic. They do great work.

I want to thank tap plastic. I had someone else pick up my order and it was not complete. Tap Plastic handled it with kindness and grass and fulfilled the rest of my order. Such professional employees and great service. Special kudos to David! read more

I come here off and on because they are the best at what they do. Plus they are really friendly and reasonably priced. They always get the job done the way I want it done and they are they are the only ones who work with plastic like this. read more

This used to be a good company. They only take orders but are not answering the phone becayse they are getting too many calls. What I want is more complex than I want to do in an email. I drove 6 miles to get plastic and cannot get it. The website does not set ecpectations for this. I need another place to buy my plastic. read more

This afternoon my son and I needed to replace a piece of broken glass with a piece of plastic. We went to Tap Plastics on the Alameda and a very nice and knowledgeable person Becky really helped is out. We realized it was a small job but Becky was super helpful and provided a piece of plastic that allowed us to complete our project today versus waiting several days for a piece of plastic to be cut. Many thanks Becky for your wonderful customer support. S read more

Having been in the laser cut plastic business for years now, I am no stranger to the places around the bay that sell plastic. Jeff and his amazing team do such a great job at taking care of me as a customer and treating me with the most amazing customer service that I drive all the way from San Francisco to go to his store, even tho there are at least THREE other stores closer to me! He is THAT amazing to work with. Jeff is a wealth of knowledge too, I have gone there many times with a basic idea and Jeff has helped me to find exactly what I need, often times I would leave with a nice pile of scraps and a head full of inspiration! Jeff has been instrumental in helping me start my new business, ViralGuardSystems.com and responsible for saving many lives by supplying us with the much needed acrylic so we can make life saving sneeze guards that we were gifting to local businesses to help keep them safe. The success of our business (and the lives we were able to save) are all thanks to Jeff and his team at TAP. I highly recommend this location, I saw some of the less than happy reviews and it made me sad to read them. The world is already experiencing a lot of pain and suffering right now, this wonderful place, while all they may be doing is selling plastic products, is doing an incredible jobs at creating good in this world. Keep up the good work guys!!! read more

TAP Plastics - Some of the amazing work ive been able to do thanks to Jeff! - Arts & Crafts Near Me - San Jose, California

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I am very pleased with the material that Rafael helped me select this morning. It was in stock and was cut quickly.

This place is an asset to our community and I love the service I get every time and appreciate everyone here. During early pandemic i needed a plastic sheet for my window project and now I just went in to have another piece cut and the prices were pretty much the same, like, what inflation? read more

Unbelievably rude service. Maybe I caught them at a bad day, but there were two people at the counter, no customers (I patiently browsed while they were helping (?) someone that was at the counter before me), and when I approached, I was given the "Hi, how can I get you out of my store?" tone of "can I help you". I came there with some basic research of what materials were common and what I could ask for, and the first thing I was struck by was a lack of available materials or even a catalog or specs/price list. So I figured I had to ask. I wanted some sheets of two-ply acrylic, the type used in sign-making, that reveals a high contrast color underneath the top layer when machined or etched. I'd take anything, but I'd hoped for a black-over-white (is black, reveals white). "Go look at the color wall". Well, so I did. But there's no information there... just colors. Is this a choice of what colors they'd sandwich together? Is that even a thing? I don't know, and I felt incredibly stupid. A billion shades of color and transparency when I'm just looking for black and white... Now horribly embarrassed and awkward, I eye-plead to the other guy at the counter to take over instead of Ms. Grouchy, but I go back to her and, again inconvenienced, I explain the idea in hopefully a less alien way - I even go grab a sample (at least, I thought it was, before I looked closely and saw it was a raised-print sign, not engraved) and explain it. I left with the feeling that they only serve people that have exact catalog numbers and specs out of an invisible catalog, and they won't be bothered to help anyone that doesn't know that exact thing. Oh, and they sell long-expired products (per reviews below), that's nice too. read more

The product was already dried out upon opening. I should have known better when the salesperson I asked knew literally nothing about moldmaking supplies and didn't know who did. Now I'm out $30. Thanks. Just to let you know, mold making and sculpting products DO go bad and you can't just leave them on your shelf forever. read more

TAP Plastics - Literally took right after op. It's supposed to be a light grey and very putty like. This felt like 10 year old play dough. Come on guys. - Arts & Crafts Near Me - San Jose, California

The most creative, inventive, and helpful people work at TAP Plastics. If you can imagine it, Max, Joselito, and the team can build it! Your idea will come to fruition! They can answer your questions with such precision it's impressive they know so much about plastic! Excellent customer service is guaranteed because they aim to please. It's always a pleasure shopping at this niche store. Please visit and support the downtown San Jose location! read more

Needed a single piece of acrylic sheet and they are super busy with local stores modifying cash registers with acrylic panels. Was lucky to get my order in two days after emailing my request and paid over the phone with contactless pickup. Over the years I've needed this location for different projects and I'm grateful that they are here for us during the pandemic. I've always had good service one would expect from this type of business and the staff are always nice. They even give freebies sometimes and I'm sure they donate alot of excess materials to our schools and community. read more

This is not the first time that it happened to me at TAP Plastics in San Jose... It made me decide to write a review, a bad review. I came in looking for a product that I was not sure if they sell it. The front desk representative who has no idea what I need goes back to the behind the glass guy (who knows about the process that I am talking) and asks him. She comes back with an answer and it's totally not what I asked about. So, she goes back and asks him again. And it's not a full answer again. And she goes back and forth. I asked if I can talk to the guy. The answer was "no". It was annoying and disrespectful! Why doesn't the guy who knows what I am talking about comes up to me to discuss it? He may have the answer or not, or TAP may care the product or not, it doesn't matter! Just give me a minute of the time with somebody who understands what I need. It is especially rude given this store current setting: I am not allowed going inside the shop to check their products myself. Perhaps TAP Plastics became too fat making plastic screens for the businesses during pandemic so that they don't care about regular customers. I am sure not going back soon. read more

There was a melt in the plastic, it was blatantly clear it was prior to shipping (shipping box had no corresponding). I called and spoke with a manager who refused to believe the item was defective and refused to accept the item shipped back (at my cost in original packaging to show the package was not damaged in transit) or a video to show there was no corresponding damage to package. What a small minded decision, we order over 100k a year of similar products and were giving them a try. The product was sub-par as well even if it hadn't been damaged pre-shipping read more

I need to replace the backboard for my son's basketball hoop. To came to tap plastics and they custom-made a new backboard and it's been awesome. Great service great people read more

I don't normally write a review unless my service was exceptional or it was horrible. Today I'm writing this review to share with everyone my exceptional experience with this store! I had a an idea and lots of questions about plastics and when I came in the store I was greeted immediately and already had a good feeling that I was going to get the help and advice I needed. I believe it was Jeff the store manager and Joselito were their names who helped me throughout. They didn't make me feel rushed or stupid for asking so many questions. They were so friendly and helpful and I just wanted to let them know how much I appreciate them both taking their time and sharing their expertise with me! I ended buying everything I needed. Lately, I've been getting very crappy service from other stores and it's so refreshing to finally get some help I needed. I highly recommend asking for Jeff or Joselito. They are both amaZing and awesome! I'll definitely recommend everyone who needs plastics to come here. I would never thought I would write a review for a plastics store lol. Shows how memorable my experience was. Thank you. read more

Not very helpful. Spoke to a big guy with glasses at the counter ... looked like he was ready to take my order rather than answer my questions ... I asked if he sold multi tool blades .. he said no ... I've never used a multi tool ... ok so I said then I'm limited to tools you've used before then ... he said nothing ... so I said then there's nothing more I can ask you then ... that was my experience after walking around being followed by a store employee for 20 mins while waiting for the long line to die down to ask my questions. Wow ... how the hell has this place had a 4 star review this whole time. If you're going to be I sales then learn to ask questions. Freakin tool behind the counter. read more

Love this place. Used to work here. This message is maybe seen by corporate? Here goes- doesn't matter how busy you are, telling someone it will be 5 days to get a piece of acrylic cut is absurd. In the not-so-old days, with Calvin on the table saw, that's a 30 second job. Makes no sense to me! Hi, Denzel. read more

I'm so glad I went through enough google search results to find TAP plastics. Not only are their prices better than all the competition (just compare), they are very quick and everything came in looking great. If I ever need some more acrylic sheets for DIY projects I will definitely be back. read more

I wanted to post a review to express how happy my experience was with Tap Plastics. I was honored to be assisted today by Angela. Words cannot describe how helpful she was. She did everything to ensure that I got everything I needed today. The facility is short staffed due to Covid-19 but they are doing an amazing job to overcome that with exceptional customer service. Angela is amazing. If anyone is looking to for plastic work materials, please give the San Jose Tap Plastics a visit. Make sure to ask for Angela because she is the best. Thank you so much Angela!!!!!!!! read more

I arrived 10 minutes before closing and the closed sign was already visible. The employees inside were chatting and when I knocked on the door, I communicated that it wasn't 6pm yet. A portly bearded gentleman unlocked the door and repeated that the shop was closed & I repeated that it wasn't 6pm yet. At this point the employee asked me if I had ever been to Michaels and I communicated, no. At which point he communicated that like Michaels, Tap plastics now closes 15 minutes before the closing time listed on the door. In response I communicated if this is the case, then they should post a sign stating this closing policy change on their front door. In response the gentleman communicated that they didn't need to do this and that shutting off the closed sign should be enough and then he closed the door and locked it. Absolutely ridiculous and a notice or sign should be posted accurately stating their actual closing time which now differs from what's advertised in the front door. It's clear that Tap plastics continues to disregard its customers. In time I suspect brick & mortar shops like this will be a thing of the past; and in the case of this particular franchise, I can honestly say I won't miss them. read more

Great service!! I explained my project to Shandana and she had great suggestions to help make my project more successful. My order was ready quickly and I recommend checking out TAP Plastics. read more

Swung by TAP Plastics to get a estimate on a custom job. They told me immediately they couldn't do the work I wanted. What they did was tell me who could do the work. Gave me a business card for the other plastics vendor and assured me the other vendor could handle my project. Thanks again TAP Plastics for being up front and sending me to someone that could take care of my project. read more

The TAP team especially Max were extremely easy to work with. They went above and beyond to get us what we needed for a weird sized "junk area" that had interesting angles. Told us which type of plastic we needed and it fit perfectly. Would definitely go back for our future plastic needs! read more

Excellent service! I was helped by Nikki and she was incredibly helpful. I needed three small projects and she walked me through the options of materials and processing of different materials along with her suggestions to help me make a decision on the best material option for each of my uses. Nikki had the guys in the back produce two of my projects right away. It turned out that I messed up on giving her the correct size for one project and she promptly made another one for just a small up-charge. (The wrong size was totally my fault) Matt in the back did an awesome job cutting the pieces to a perfect size. Definitely come here if you have any plastic needs. read more

My profession requires a lot of creativity and make shifts stuff. I came in to get some acrylic boxes and stands for a Tradeshow. Denny, the manager of this location, he was so helpful and they also delivered ahead of schedule. read more

I rarely write reviews, but these guys need one. I am replacing an acrylic window in my boat. I had them cut the new piece to size, which means I didn't have to buy an entire 4x8 sheet. The new piece matches the dimensions precisely, I couldn't have cut it better. The piece shipped from their shop within a day or so of placing the order and they did a great job of packing the piece so that it wouldn't be damaged during shipping, but I also didn't have excess packing materials to get rid of. I will definately use them for future plastic needs. read more

The staff here at TAP plastic was very accommodating and had wonderful hospitality! They were really helpful and answered all of the questions we had. Truly great place to find your needs with wonderful people willing help. Jeff Mullen helped us during our visit and we couldn't have been more happier with our experience. He made our shopping experience simple and easy and we appreciate his patience and accommodation! read more

I have nothing but positive things to say about this place. I came in with a project in mind, and they helped me draw it up, gave me great suggestions (all of which I had already considered but we're important if I hadn't already thought of it), and cut the acrylic pieces to size in less than 10 minutes. I went home, remeasured and realized that I needed it to be a tad shorter. I went back and they adjusted the length for me in two minutes, free of charge. I assembled it back at home and the project came out just as I had envisioned - which almost never happens to me. I'll post photos of my final project as well. Super happy with this and will definitely be back again for my next project. read more

TAP Plastics - Custom acrylic mini fridge box with spring hinge door that pulls down and magnetic closure - Arts & Crafts Near Me - San Jose, California

I went here in the early afternoon to get a plastic form made. The service is that of a car repair shop. No smiles or hellos, just "What do you wants?". As I left with my plastic form and headed out the door, I decided it would be better to check out the store. I could only hear murmurs of the lady who had helped me talking to another employee. Walking back through the store, the lady who had helped me earlier said, "Oh I'm really sorry... I didn't know you were here." She turned pale with embarrassment as if she had said something really bad behind my back. Her shift from being a totally cold salesman to an apologetic one was puzzling. I'm no psychic but I can definitely tell when something is aloof. After perusing the store a bit I left somewhat insulted. Just what did she say? It had to be about me since she said "sorry". I usually don't hold grudges; yet, if a place makes you feel really regretful for even coming in, then you'd best find a replacement. read more

TAP Plastics - Arts & Crafts Near Me - San Jose, California

Good people work here. Needed some help with my custom acrylic project and they went out of their way to make sure I had what I needed to finish it. I wish I lived closer as I'd be here all the time. read more

I just went in this morning to get two acrylic short folding boards made for a Christmas present this morning. (Yes, I know, strange present, but, a certain someone has been eying the ones we've seen at stores, and thinking of pilfering one and is a little obsessed with the "perfect fold".) I walked in right after opening, told them what I wanted, he sketched it out, asked for the measurements that I wanted, wrote a few things down, and told me how much it would cost. Best thing is that it will be a quick turnaround (done before 5 tonight!) in time to give as a gift for Christmas. It was a little pricey ($36 for the two that I ordered) but the majority of it was for the labor costs; so I can't complain. Major props to Tap Plastics! read more

Whenever I have some type of project/hobby and need vinyl or plastic, this is the place to go. Customer Service here is top notch. Hours: Mon-Fri 8 to 6, Sat 9 to 5. I wish they stayed open until 7pm and opened Sunday. read more

I had a cracked window on a refrigerator bin. The refrigerator manufacturer would have sold me a new bin for over $100 plus shipping. I emailed Max at at the San Jose store asking if he could fabricate just the clear window that required a bend, which is tricky to do well. Max quickly answered explaining Tap doesn't offer that service, but when I responded that I'd like to order a sheet and try it myself, he had not one but two "samples" waiting for me at the store the next day cut to the right size. Incredible service - my new go-to place for any plastic needs. read more

Best customer service and super friendly staff. Came in to get a customized cut for my window and I was blown away by well they take care of their customers. I will be recommending Tap Plastics to all of my friends!!! To the gentleman that helped me, I truly appreciate you and the company you work with! read more

I came by last week looking to see what type of materials they had to offer. I was automatically greeted by a nice young lady named Mariah. She proceeded to ask me if I needed help. She explained the different thickness as well as materials. I got what I needed and was happy. Will definitely be coming back. read more

I purchased online 2 acrylic display cases to save time from going into the store, haha! Both pieces came with broken tops. Packaging was less than professional & I searched in the box for any missing pieces - there was none so I believe that the damaged acrylic cases was packed into the boxes that way & not damaged by delivery. I went online to request for a refund or return & there was no response within an acceptable timeframe. I had no choice by to drive out of my way to the physical store where I was greeted by Heidy Morales. She informed me that the store did not carry the item & we agreed to exchange for a different item. However, she let me know that the shipping cost was non refundable at the store & both floor managers were on breaks to verify. So I let her know that I will be visiting Yelp & that's what I do! That's when Heidy said she would call the general manager to confirm. She came back saying that the shipping cost was authorized & I choose another item to equal the shipping. She also offered me the damaged items. So all in all, it took a some time but I'm happy with the outcome & Heidy has potential to be a good employee. Conclusion, I believe in the store & its products but won't be ordering online any time soon. read more