Exceptional customer service from start to finish! Dr. Ward and her whole team are warm, kind, and knowledgeable. The office is modern and welcoming, and everything was explained clearly with no rush. Highly recommend -- I'll definitely be back for my next visit! read more

my first appointment at target optical fell low under their very own trademark, here is the following ratings for "smoothness". LOW definition : grounded, leveled headed, stabilization The receptionist , one of the most kindest person to start your day with aware, seriousness, and concern. this to me , is like any other clinic or doctors office you visit. i felt like the staff were very attentive and eager to listen to patients needs to provide the best solution. the doctor, knowledgable, fast & effecient. (I would recommed the doctor if you are seeking an optical) that is the only reason to check in if your near by. in other words, i hope you enjoyed my tea, with a pinch of mint. thank you , doc tanya, and staff. read more

We bought glasses and their refund policy is only 90 even for manufacturers defect.My glasses developed a discoloration on one lens and they wouldn't do anything about it,and they know it's a defect read more

They don't have any places to sit unless you're meeting with someone, and if everyone is busy you're stuck standing around... so if you're disabled, you may have a bit of a problem here. It would be good if they remedied this with a few chairs for waiting customers to use. Hopefully they'll find an accommodation for you if you need it. I arrived 10-15 minutes early for my appointment and was helped about 10 minutes past the time it was to start. I do appreciate that rather than help the 2-3 parties behind me first, they asked those folks to have a seat so they could get me checked in. I got in with the doctor 25 minutes after my appointment time. Dr. Ward was very friendly and efficient. I was in with her for about 7 minutes. So although there was a fair bit of waiting time and my appointment started late, I paid and was out of the store within 50-55 minutes of arriving. Interestingly, they didn't have me try the contacts on or anything. That may also be because I've worn contacts since I was a teenager and planned to stick with the contacts I've been wearing the last couple years, so they weren't concerned about checking the fit or anything. But what was more surprising is that they didn't really seem to have a place for someone to put them on anyway, unless there was a sink in the exam room that I didn't notice. I'm not sure if I'd come back, though. I don't think I've ever had an eye exam that quick, and I know I've had the part where they compare different views "1 or 2, 3 or 4" go longer than that. It didn't seem as thorough an exam, and my prescription changed quite a bit on the face of it. Perhaps changing axis from 170 to 20 isn't as big as it sounds... but neither that, nor the reason for the shorter exam, were explained to me, and I couldn't help but wonder why (and I hope the busy waiting room didn't have anything to do with it). read more

I received 5-star concierge service this afternoon at Target Optical at Wilson Yard. From the admitting clerk to Dr. Cardenas to the exiting clerk, all 3 provided excellent customer and patient service. Dr. Cardenas exhibited outstanding bed-side manners. Moreover, she presented a compelling and comprehensive explanation of my eye status/condition retinal examination referral. Well done! read more

Dr. Rabia is FANTASTIC! I love when I get scheduled with her. She's very passionate about eye care and gives you solid advice. There's no "stupid" questions with her. She's also so great about explaining what she's looking at during the exams, with her I actually understand what's going on and I always end up learning something new! All the other employees at this location are always very nice as well, it's always a great experience. I've been coming to this Target Optical for about 8 years and each time it's always a pleasant experience with other doctors as well, bur Rabia is by far my favorite! As far as COVID procedures they require a mask during the entire appointment. I did see some people come in without one and they will provide you with one if needed. They wiped all equipment down before using it. I felt very comfortable with their sanitization. I thought I'd throw this in as well if that's something you're curious about. read more

Granted, I hadn't had my eyes examined for at least five (5) years so it was time..... I decided to try Target Optical since I've always enjoyed shopping at Target. I'm not going to get into full details, but after three (3) times of going to the store, I finally have a pair of glasses that I can see out of and wear. Would I return???? read more

More reasons to love Target! I came here as I had officially run out of my last pair of contacts and decided to check this place out considering they had same day appointments. LET ME START OF MY SAYING THAT THIS WAS THE BEST DECISION I COULD HAVE POSSIBLY MADE. I ran into my appointment a little late but Ernest was more than graceful helping me with the insurance paperwork. Once everything was situated Dr. Ward took me in and I can honestly say she was the nicest, most helpful optometrist I've been to in my 19 years of wearing glasses/contacts. I walked out extremely happy with a new prescription, trial pair of contact lenses, and an order of a 6 month supply. It's been two days since this wonderful experience and I've ALREADY received my new pair of contact lenses. I would definitely recommend Target Optical on Broadway St. to anyone who needs fast, efficient service. read more

Target Optical - Eyewear & Opticians Near Me - Chicago, Illinois

The doctor and most of the staff are awesome here but the person that was confirming appointments was very off putting. I confirmed the appointment but called back after a minute and decided I did not want to give this place my business with an attitude like that working for them. I wish them good luck and hope their practice thrives but it wasn't a good feeling speaking to that lady at all. read more

I LOVE Target Optical on Broadway in Chicago. The optometrists and the staff are fantastic. I've tried other places, and they don't compare. Diana is an angel and always ready to help in any way she can. read more

The level of service provided from Target Optical sets the standard for customer service in the industry! Attending to the guest Always above & beyond expectations! read more

Had an eye exam and glasses made here. The exam was fine. The glasses started blurring and could not be thoroughly cleaned after 4 weeks.. I learned that this was due to the anti-reflective coating that target uses. read more

Instead of explaining my insurance was not accepted the receptionist mislead me and did not explain that their facility was out of network. Waste of time as now I have to call my provider to help a different office retrieve my benefits. Not that hard to explain. I then had to call several times to cancel my appointment. read more

Absolutely love this location! First off, booking an eye appointment is SO easy! There is always a time available when I want to go in. And the location couldn't be more convenient! Who doesn't love shopping at Target beforehand (or afterwards)?! The place is clean and bright with a great variety of choices for eyewear as well as contact lenses. Staff is incredibly nice and professional. I wasn't happy with the current brand of contact lenses I was using (recommended by an outside optometry office) and my optometrist here recommended another brand which are the best contacts I've ever used in my life. I'm so incredibly happy with them! Definitely make the switch to this office if you haven't already-- you can't find a more professional staff, a welcoming ambiance, and a more convenient location! read more

Dr. Le loves her job and it comes through to make your appointment pleasurable! She is professional and my appointment was super quick. She listened to my concerns about not being able to see as far, and answered my questions about the pre-tests with enthusiasm, even showed me some "bad" scans from the retina scans so I could see how good my eyes were! The man and woman in the front of the office, and the man who helped me broke everything down based on my insurance, and made sure I used my red card for even more of a discount on my frames. I wish they had a slightly bigger selection of frames, but I'd certainly go back to this location. read more

I had to worse experience with target optical location: 1200 N. Larrabee St. Chicago IL 60610 They messed up with my contact glasses this is the second I returned my glasses they makes wrong OD, OS. They're not professional. I will never come back or suggest to friends,just wasting money. read more

Still Need to Make an Appointment to See other Eye Doctor I went there with my parent to do eye examinations. Eye examinations have been done and new eyeglasses were prescribed. We both cannot see clearly through them. Everything was very expensive (it was over $ 1000 for everything despite having insurance). Eyeglasses were cheaply made and did not look like they were going to last. As it was previously stated, they have not made our vision better. Today, I made an appointment to see another eye doctor in Wilson Optical. read more

I've been going to Rosin Eyecare for years and, let's be clear: I still love them. Buuuuutttttt.... I was getting a bit tired of spending more money to go there than another place and their location is ultra-inconvenient for people who drive since there's ZERO street parking and tons of un-validated, $30 parking at the NMH lot kiddie corner from the eye place. SIGH. So, enter Target Optical. I moved to Uptown and really began to love the Target in the neighborhood. I noticed pretty early that they had an Optical center that seemed pretty busy on the regular. I decided to give it a try since I frequent this Target often and I can walk to it in like three minutes. Super. Satisfied. I called, the person who answered was incredibly friendly, appointment was made in less than five minutes and was promptly seen when I arrived for my appointment. Great and friendly service, quick but thorough appointment and and more quickness when I ended the appointment and checked out. Since this is Target, the price for daily contacts is WAY lower than most eye care places and 1800-Contacts. I've had a few follow-up phone calls since to remind me to make next year's appointment and to purchase new contacts since I only initially bought a three-month supply. I've been highly satisfied with the attention, care and service I received here and I will definitely go back next year for my annual eye check. read more

Very unexpected but great experience. I opted out of vision insurance at work b/c I don't get an eye exam every year. I was looking for a place that was cost effective and stumbled upon some good reviews about Target Optical. I called on a Monday morning and they were able to see me within half an hour since they had an opening. The staff was very friendly and helpful, and not pushy on sales at all. I told her I didn't have vision insurance, however, I did have Aetna Medical. She said she would check to see if Aetna had a discount. Lo and behold Aetna does offer a discount on both eye exam and eye glasses!! I ended up paying a copay plus a small balance on the exam and saved 40%. Dr. Sheade was friendly, worked fast and answered questions that I had. Will definitely recommend. read more

Haven't had an eye exam in years. Went to Dr. Sheade. Quick and concise. He asked me multiple times if I had any questions, explained the process of the instruments he was using as well as some technical stuff about the eye. Finally, he thoroughly addressed some eye concerns I had. Scheduling is also great as they are open from 10-8. Would highly recommend. read more

Conjunctivitis is not a great birthday gift, but that didn't matter. Dr Le did a great job wth my initial exam. My old brand of contacts had been drying out like crazy. She switched me to Air Optix, and we were good to go... for a few months. They lasted 4 weeks, the next batch 3 weeks, the next batch 1 week. The next available appointment was on my birthday. Yay. Dr Schaede was fast and efficient, and very clear in explaining why my eyes had such a reaction to contacts. He made sure I got the most cost-effective RX, and when my pharmacy didn't have the drops he recommended, he directed me to a place that does. Since I need to switch to daily lenses once my eyes heal, I decided to replace my 3-year-old frames with some new glasses to wear to work and just reserve contacts for weekends and Date Nights. Jacquey was very helpful with the new frames, helped me find the best discounts, and when she found out it was my birthday, nabbed an extra birthday coupon for me. The staff here is great, I have no complaints about the products, and I'll definitely be back! read more

Target Optical exceeded all my expectations. I saw Dr. Sheade who was punctual, professional and knowledgable. Moreover, he had an excellent bedside manner while informing me of a particular issue that he found in my eyes. I can't recommend Dr. Sheade enough. Further, the administrative and sales staff were great. They explained my insurance benefits well and even helped me pick out some great glasses! Overall, I had a really great experience, and this is coming from someone whose mom worked at LensCrafters for years. read more

For the first time in my life, I have vision insurance (Humana). So I decided to "splurge" and get a pair of prescription sunglasses. (I bike so much that it would be wonderful not to have the sun in my eyes! I envy those who can just pop any old pair of sunglasses on.) I've also had my current glasses for about 1.5-2 years, and I could tell they weren't fully correcting for my astigmatism so I wanted to get a new prescription that did. (I had a bit of blurriness that wasn't corrected by squinting.) I'm a few blocks away from this location, and I saw it had good reviews, so I went to the website and signed up for an eye exam for Sunday. The signup on the site was smooth, and a few hours later I got a call confirming it. I came in the next day, and was greeted by Nick, then had an exam with Dr. Ross. Both were very pleasant to work with, and Dr. Ross was efficient and knowledgeable about sunglasses options, and about what circumstances probably contributed to my current prescription not being 100% right (in short--I went from ages 18-28 with one pair of glasses and the same prescription, so he felt the previous doctor didn't want to strain my eyes by correcting all the way with that big of a prescription jump. Now that I've had a few years at my current strength, we could correct it the rest of the way). Afterwards, I picked up a few frames to try, and Jacqueline helped me out. I told her this was the first time I had insurance for this type of thing, and she turned the screen towards me and we went over options to see what my insurance would cover and what it wouldn't. She was also helpful with identifying what frames of the ones I'd chosen looked best on me--a plus because my eyes are so bad that when my glasses are off (or I have model frames on with no prescription) I can barely see myself in a mirror without pushing my nose to the glass. Also, the ones she thought looked best were actually the cheapest by over $100, so clearly she wasn't trying to pressure me into a big $$$ sale! Which is awesome because I hate pushy salespeople. So all and all, it went well. I'll update when I get my glasses in--they said about 2 weeks. One tip - if you want to buy glasses on the web afterwards, ask them for your prescription and pupil distance (PD). I didn't get it by default, but when I asked it was all written out for me on a half-page form. read more

I love my visits to this Target Optical. In the past I had gone to boutique eye doctors and had okay experiences. I ended up with a cute pair of classes but oftentimes a slightly damaged ego and definitely a damaged wallet. All the staff - including the doctors - at Target are extremely friendly, personable and honest. They'll let you know what looks good and what doesn't, why your eye sight is improving or becoming worse, etc - they take a genuine interest in you with not an ounce of pretentiousness. The fifth star is due to their savvy with eye insurance - I was able to get a years supply of contacts and a new, snazzy pair of glasses and pay for my visit for the same amount as I was able to pay for my visit and get a years supply of contacts at other places. Hands-down, come here for your eye appointments. read more

Target Optical at this location has a great product at a decent price. Because of that they are super busy. You need an appointment and you might have to wait ten business days to get your glasses. An exam with dilation is $105. I bought two pairs for $430. My lens are an extra big deal because my prescription is so complicated. I had to wait an extra week for the second pair so they refunded 10% of the second pair. If I had gone to one of the local Lakeview optical boutiques one pair would have been at least $500 and frequently the product isn't very good. The cheapy two for one places won't even try to make my lens. Basically I thank G-d I can see at all. read more

I initially scheduled an appointment at Spex, but after reading some of the reviews I decided to do a little research and stumbled across this Target Optical. I decided to cancel my appointment at Spex and instead came here. I could not have been happier with my experience. Dr. Le was very professional and the technology made the appointment go by very quickly, without a lot of reading, covering eyes, etc ... The associate who worked at the desk (I forget his name) was extremely helpful, from recommending particular glasses to helping optimize my insurance benefits to get the most for my money. Don't be fooled because this place is in Target. They are very friendly, professional, and their eyeglasses selection is actually pretty impressive. read more

I've been seeing Dr. Sheade for a few years now, and I'll never go anywhere else. He's a great doctor, and everyone in the practice is extremely knowledgeable and helpful. Thank you to Yaneli for helping me pick out new frames today! I understand if you're a little weirded out by the concept of an optometry practice inside a Target. But it's actually pretty great. You get an eye exam from an outstanding optometrist who genuinely cares about every aspect of your optical health, and then when you're done you can immediately go buy a new shower curtain or some toothpaste or whatever. read more

Going to Dr. Le was the best optometrist experience I've had. Usually when I go to the optometrist office, they just sit me down, give me the exam, prescription, then done. With Dr. Le, she takes the time to ask about you and how your eyes are doing and is really concise with with her exam. Dr. Le gave me a sample of some eye drops because my eyes were dry, and they made a huge difference. While I was getting the prepping before the exam, I saw that she had new and clean medical equipment. I asked her about one of the devices and it takes a picture of your eyeball to see if your retina is still in place and all the blood vessels in your eye. I can only imagine how in depth her exams can get! The staff was also kind and friendly! If you want to get your money's worth for an eye exam, go to Dr. Le. read more

I have been a client at the Target Optical in uptown for 07 years. Through out the years, I have gotten my yearly exams, glasses and contacts lenses from them. The staff has always been very personable, patient, pleasant and professional. That's until last week, when I spoke to one of their staff members, Thea. I was scheduling a future appointment when them. Her demeanor was just plain rude, short and overall unpleasant. I thought she was just having a bad day. Didn't pay to much attention. We all have "those type of bad days". Today, I contacted them again to reschedule last week's appointment secondary to a personal matter. Once again, she was rude, unpleasant and unprofessional. This type of behavior is non productive for businesses. Customer services is what make businesses grow. I will NEVER do business with Target Optical in Uptown. I took my business to their west loop location. ( these clinics are independently own). Best choice ever. read more

Dr. Lee was great, she's nice and down to earth but professional. My appointment was done in no time at all but was not rushed, she looked over my file and we talked about my last prescription and the new one to make sure I was getting the best benefit. Her staff was friendly and accommodating. In a young adult paying with cash so my main concern was cost. I THINK with both glasses and contact prescriptions checked it was $110 (I got this done 6 months ago so I forget the exact number) still a good deal. read more

Hey! Are you looking for excellent eye care? If yes, well look no further, because Dr. Le at target optical is the one to SEE! Lol, get it? I've been looking for good eye doctor, since I moved here from New York; and I definitely found one! Dr. Le has excellent bed side manner, and she's very easy to talk to and she's very professional. Also, her staff has excellent customer service skills, along with patience and that's a plus in my book. They definitely made me feel welcome and they were very knowledgeable, loved that! I truly appreciate the service I got today, totally first class! So if you're ever in the neighborhood, please look them. Because I recommend that you do and my family too. read more

They were so patient with explaining everything to me, and picking out my frames. This was the first time I've purchased/needed glasses and was really impressed with their customer service. This is after i visited a different eyewear boutique in the city and was so turned off by how aggressive they were trying to up-sell me. read more

I am always really impressed on how fun and simple the staff keeps everything! I always find myself in a good mood when I leave the store! The doctors are amazing and the manager and staff are wonderful! read more

Dr. Le and all of the other associates were very kind and helpful, ensuring a quick and easy visit to get an eye exam and a new set of glasses. Unfortunately, there were some issues with my insurance that I wasn't expecting, but I can't exactly blame the staff for that. They did all they could to help, and I got a great deal on my frames anyway! read more

Fantastic customer service, courteous, professional and very competent. Dr. Le helped me go through the vision test and she prescribed the perfect glasses for me. I'm very happy with Dr. Le and her staff and already recommended this office to some family. read more

Nick works at the front and he is the best glasses guy ever. Always see him smiling and helping out others. what a great store i love this place and they always make sure u leave looking the best. The price doesn't matter to them they just want u to walk out looking as great and sexy as possible. Thanks nick for a great pair of glasses see you very sooon. read more

y experience was great! The team was knowlegable and patient. I had a eye exam, training on contacts and a new pair of glasses. With help from Katie, each process was smooth and fun. My second experience was to purhcase sun glasses. Nick Soland helped this time and my experience was the same a my 1st. Thanks to the Target Optical team. See you next year! read more

When I scheduled an appointment, I was not told that my insurance carrier is not accepted by their office. I had to find out when I got there. VERY UNPROFFESIONAL!!! read more

Great staff and service - Dr. Tanya Le was very helpful and incredibly nice, I highly recommend!

Jacquey went above and beyond to make sure my vision insurance covered new frames and lenses. This included multiple calls to the insurance company and meticulously checking Target's system time and time again. She even remembered someone else having similar issues. She contacted them and retroactively applied a discount - turns out it was my coworker! The entire staff was friendly and helpful. Jacquey took the time to ensure I had a great experience. Would highly recommend! read more