My husband and I have been coming here to Otay Ranch Eyeworks for the last 2 years. They have a…read morenice selection of brand-name designer eyeglasses. The staff are friendly and helpful in assisting you to find what you're looking for.

I've purchased 2 pairs of glasses here and each time I try on the frames before purchasing them,…read morethey fit perfectly on my face. When I've gotten them back with my corrective lens, they don't end up fitting my face well. I ask them to adjust them and they do, but they still don't fit well and either fall off my face or hurt my ears. Their customer service is decent. There are a lot of employees there so you don't have to wait too long to be seen but not all have great customer service skills. Some appear annoyed that they have to get up to assist you and others go above and beyond to help you. Their prices are very pricey compared to other retail places but they offer "discounts" if you get more than one pair. I only purchased here instead of other places like Costco because they do have a large selection and it was convenient and I have really great vision insurance. I recently lost a pair and called them to ask if they could offer any type of discount if I purchased the exact same glasses without insurance and they only offered a slight discount off the prescription and not the lenses. I ended up ordering from ezcontacts.com

Sincere thanks to Dr. Carl Boeck and Elana (his assistant who helped my wife and I with selecting…read morenew glasses with Dr. Boeck's prescription). Dr. Boeck and his staff are true professionals. Like the fact that Dr. Boeck does a complete and thorough exam each time we've had an appointment with him. Dr. Boeck identified the need for me to have cataract surgery and I am so thankful to him for my much improved vision. Thank you again Dr. Boeck and Elana.

Excellent experience. Customer service is impeccable. Made me comfortable throughout the…read moreexamination and lens selection process.

I had a little issue with something looking for a part. The employee said they don't have a part,…read morebut he did fix my issue and helped me with the problem I had. Thank you

ordered a pair of sunglasses using my prescription and went to pick it up today only to find they…read moreused the wrong prescription. How can this happen? No comment from staff about their mistake, only to say I will be contacted when the correct lens arrive. Never again!!

Mario was great and he helped all of us find the best glasses for our entire family. He is very…read moreknowledgeable, patient and friendly. Ask for Mario if you're at the Otay Ranch LensCrafters location. We highly recommend him!

Very disappointed at this location in Otay Ranch. Been going on this branch for a very long time…read more Since then the customer service here degraded from awesomeness to sucky! I ordered replacement on both of my glasses (1x meta glasses and a regular eye glasses) I purchased an insurance for both, My meta got deeply scratches on one of the lens and my regular glasses broke and need replacement. I got a text message that one of the glasses is ready for pickup. To save time on pick up, thought I call to check if both are in if not I will wait for the second pair to pick them up at the same time. I was out on hold (She says I will check it for you. 18 minutes later on hold, as in no one came back. I hanged up! Bad service for a paid glasses!!! This is not the first time that I called to check on status of my glasses. It seems that every year this has happen after they got paid for us buying glasses with prescription. We will have to look for a different location for our next prescription which happens to be this year. You gave them a chance and still do the same thing. We are a family of 5 that all get prescribed glasses here. It is not our loss... It's yours!

Beautiful office to go for your eye care needs. The team here are amazing. They take the time to…read morewalk you through the process and to make sure you are satisfied with everything.

I rarely write reviews, but this experience compelled me to share. I've been a loyal customer of…read morePack & Bianes (Eastlake) for over 10 years and have never had issues until now. I recently received a pair of prescription glasses, but unfortunately, the prescription was incorrect. I had to return them to be fixed, which was already inconvenient. What was more disappointing was that I was asked to pay additional fees for their mistake, and no apology was ever offered. Today, I received a text that my glasses were ready for pickup. I called to schedule a pickup, but the receptionist placed me on hold for 15 minutes, only to tell me that there were no available appointments and that I would need to wait another two days just to pick up my glasses. To make matters worse, the receptionist was very rude and ended the call abruptly without any courtesy. After being a long-time customer, this experience was extremely disappointing. I hope the management addresses both the service quality and customer care moving forward.

These are outstanding people they have made my glasses now for several years and they're…read moreunbelievable at what they do and how they do it I'm very honored to have my glasses made by this business thank you again

The lady AFTER the Optometrist was upselling the entire time. I've been here before and my…read moreinsurance was recognized and the cost was covered. She essentially charged for the full amount for the exam sans a 18 dollars discount (and I have great insurance) The lady on the phone said that my insurance was confirmed, and then the lady that was trying to sell me said, "let me check your insurance." AND NEVER ONCE did she say I was not covered. I called my insurance after and they said. "They lied to you ... they are not in network. I'm sorry they mislead you." Either way folks,... Nothing screams "Bad Faith Business" than that... there has been a change in this place. It's not the same,... I've recommended this place in the past... the Optometrists are great but the sales team on the floor are crooked. There are other places out there...

Excellent value, service, and selection. Excellent doctor next door. The new glasses were not too…read morestrong and the contact lenses were available immediately.

Seen today by Dr. Aileen Jacob for a new arc for glasses and Contacts and very pleased with her…read moreservice. She was fast and efficient and answered all questions. I will definitely be back and bringing my children and hubby for future care. I am also very pleased with the service next door where I had my contact lens prescription filled!! Fast and helpful service by everyone there. My drive from Coronado was worth it!

I went to America's Best in the Eastlake Village Walk on 4/1/26 (not an April Fools) and had a…read moregreat experience. Everyone was friendly and helpful. Dr. Tori Leon was great. I was thinking how can you get a good eye exam for $60 when the standard rate is about $115. But the exam was professional and thorough. I was in and out in under an hour and purchased two pairs of eye glasses.

First, this was the first time here, and it will be the last…read more Second, this review is about the Retail side, not the Optometrist. Terrible customer service. Purchased a pair of eye glasses and sunglasses. When the came in, they were completely incorrect, backwards. It was going to be another 7 days before I got them. Clear lenses were in my Rayban Sunglasses, and the sunglasses lenses were in my eye glass frames. How can you get this wrong?! This is your one and only business! The Store initially tried to blame it on the lab. When I finally picked them up today, I go to find out as I was looking at the Order paper, they were actually ordered incorrectly by Lee. Nice job! Is there not a QA Process in place?! Is there no adult supervision?! I guess NOT! I knew I should have went back to my longstanding Eye Glass place. Again, no issues with the Optometrist

It is easy to schedule an appointment. It is inside Costco and next to the optical store thus very…read moreconvenient. There maybe a little wait but be patient. Dr Anita Scheck is amazing, she is very personable, she is very thorough, she doesn't rush her exams and consultation. I recommend RDRO!

It pains me to tell you this story. So this is my eye doctor ever since I moved to San Diego, but…read moretoday I was truly disappointed. I waited an HOUR!! A whole HOUR on the dot. Now I must say it was unusual but it's 6:45 my appt was at 5:45. I don't want to wait around for nothing just so I can be seen an hour after my appointment. I mean it's dinner time, I don't know about you but I have a family to feed and have groceries in the car. I don't know if it's a new thing but I am really bummed. My whole family comes here and if I move doctors we all move! I have a lot of thinking to do. Goodnight!!

I was able to get a same day appointment for my son and we were able to get his contact lens…read moreprescription. (Another optical store wouldn't give him a contact lens prescription without also charging for a glasses prescription, which he had gotten 2 weeks prior at another optometrist.). We received excellent customer service and the eye doctor was knowledgeable and friendly. She even gave me a recommendation of where to buy contact lenses for the best price. I highly recommend this place.

Quick no frills. I like that they didn't try to upsell any optional services. Exam was quick and…read morethorough. Eye doctor was professional. I would recommend.