My husband and I have been coming here to Otay Ranch Eyeworks for the last 2 years. They have a…read morenice selection of brand-name designer eyeglasses. The staff are friendly and helpful in assisting you to find what you're looking for.

I've purchased 2 pairs of glasses here and each time I try on the frames before purchasing them,…read morethey fit perfectly on my face. When I've gotten them back with my corrective lens, they don't end up fitting my face well. I ask them to adjust them and they do, but they still don't fit well and either fall off my face or hurt my ears. Their customer service is decent. There are a lot of employees there so you don't have to wait too long to be seen but not all have great customer service skills. Some appear annoyed that they have to get up to assist you and others go above and beyond to help you. Their prices are very pricey compared to other retail places but they offer "discounts" if you get more than one pair. I only purchased here instead of other places like Costco because they do have a large selection and it was convenient and I have really great vision insurance. I recently lost a pair and called them to ask if they could offer any type of discount if I purchased the exact same glasses without insurance and they only offered a slight discount off the prescription and not the lenses. I ended up ordering from ezcontacts.com

Doctor and Staff are friendly and accommodating. They looked up my insurance and informed me what…read morecoverage I have.

Brought my kids in for an eye exam and declined the "optional" retinal picture for $39 on the…read moreintake form. When the doctor (Efrain) noticed this, he explained the only other option would be dilation. I continued to ask questions out of curiosity (as I did not want my child's eyes dilated) and Efrain condescendingly asked, "Are we really talking about $39?" (trying to shame me for questioning his optional fee) I respond... Efrain gets louder and makes comments about my kid not being able to hold still. At this point, I decide to not continue the appointment in which Efrain storms out and slams my kids file on the receptionist's desk and stares us down as we leave the office. 100% do not recommend. It was a degrading experience to say the least.

I had a little issue with something looking for a part. The employee said they don't have a part,…read morebut he did fix my issue and helped me with the problem I had. Thank you

ordered a pair of sunglasses using my prescription and went to pick it up today only to find they…read moreused the wrong prescription. How can this happen? No comment from staff about their mistake, only to say I will be contacted when the correct lens arrive. Never again!!

I have been coming to this location for 9 years, and I have always had a great experience. Isaac,…read morethe store manager, is always available to answer any questions if any staff member is unable to. I am beyond satisfied to say that everyone at this store goes above and beyond to make my life easier. Excellent training for your staff, Isaac. They are caring, concerned, and receptive to my needs. I get my annual eye exam here and my prescription glasses. Isaac never disappoints. He has excellent customer service skills, is helpful and friendly, and genuinely cares. He has accommodated me on various occasions. He definitely wants to assist and make every customer's experience great. Lauryn helped me decide between a few frames that I wasn't sure about. She gave me her honest opinion on my new glasses and advised me on various options I could add before I made my final purchase. I want to make it known that Isaac and Lauryn were the best at this Otay Ranch mall location. Thank you for the fantastic experience for management and staff. Once again, thank you for all your help.

Very disappointed at this location in Otay Ranch. Been going on this branch for a very long time…read more Since then the customer service here degraded from awesomeness to sucky! I ordered replacement on both of my glasses (1x meta glasses and a regular eye glasses) I purchased an insurance for both, My meta got deeply scratches on one of the lens and my regular glasses broke and need replacement. I got a text message that one of the glasses is ready for pickup. To save time on pick up, thought I call to check if both are in if not I will wait for the second pair to pick them up at the same time. I was out on hold (She says I will check it for you. 18 minutes later on hold, as in no one came back. I hanged up! Bad service for a paid glasses!!! This is not the first time that I called to check on status of my glasses. It seems that every year this has happen after they got paid for us buying glasses with prescription. We will have to look for a different location for our next prescription which happens to be this year. You gave them a chance and still do the same thing. We are a family of 5 that all get prescribed glasses here. It is not our loss... It's yours!

I had an amazing experience getting my eye exam with Dr.Stephanie Yarnell! She took her time asking…read moreme questions about my comfort and functionality of my previous contact lenses. She values her patients input and it really shows through her work. Front desk was also very friendly, especially Alejandro!

My family and I have been coming here for a few years now. They are out of network for VSP but…read moretheir prices are still way more affordable than when I went to an in-network optical. I went again today and I'll just say what I paid out of pocket for my glasses was a third of what I paid in-network elsewhere. Dr. Shamsaee is really knowledgeable and patient. I needed dual focal contacts last year and she worked with me several times to find the right combination. Their optician, Alejandro, super friendly and knows what he's doing. Great customer service. He was willing to price out several pairs of frames for me so I could decide on how best to use my insurance benefits. No hard upsell like at other places. I told him what I needed and he gave me the quotes.

I rarely write reviews, but this experience compelled me to share. I've been a loyal customer of…read morePack & Bianes (Eastlake) for over 10 years and have never had issues until now. I recently received a pair of prescription glasses, but unfortunately, the prescription was incorrect. I had to return them to be fixed, which was already inconvenient. What was more disappointing was that I was asked to pay additional fees for their mistake, and no apology was ever offered. Today, I received a text that my glasses were ready for pickup. I called to schedule a pickup, but the receptionist placed me on hold for 15 minutes, only to tell me that there were no available appointments and that I would need to wait another two days just to pick up my glasses. To make matters worse, the receptionist was very rude and ended the call abruptly without any courtesy. After being a long-time customer, this experience was extremely disappointing. I hope the management addresses both the service quality and customer care moving forward.

I was referred by my optometrist to Pack & Bianes for prescription glasses and was told they…read moreprovide great service. Unfortunately, my experience was disappointing. I signed in as a walk-in and waited while three people who arrived after me were helped first. When I finally was asked, they realized my name had been removed from the list even though I was never called. Then I was told I needed an appointment, despite others being seen without one. No apology was offered for the wait or confusion. Based on this experience, I would not recommend this place.

The lady AFTER the Optometrist was upselling the entire time. I've been here before and my…read moreinsurance was recognized and the cost was covered. She essentially charged for the full amount for the exam sans a 18 dollars discount (and I have great insurance) The lady on the phone said that my insurance was confirmed, and then the lady that was trying to sell me said, "let me check your insurance." AND NEVER ONCE did she say I was not covered. I called my insurance after and they said. "They lied to you ... they are not in network. I'm sorry they mislead you." Either way folks,... Nothing screams "Bad Faith Business" than that... there has been a change in this place. It's not the same,... I've recommended this place in the past... the Optometrists are great but the sales team on the floor are crooked. There are other places out there...

Client since childhood here! Highly recommend Total Vision Bonita for your optical needs…read more Dr. Trajano is amazing, I feel very comfortable with her assessments and recommendations. All of the staff are wonderful and helpful, they definitely explain everything and walk you through the tests and glasses options (if applicable). No need to ever feel shy or hesitant to ask questions, the optometrists and front staff are very friendly!

Excellent value, service, and selection. Excellent doctor next door. The new glasses were not too…read morestrong and the contact lenses were available immediately.

Seen today by Dr. Aileen Jacob for a new arc for glasses and Contacts and very pleased with her…read moreservice. She was fast and efficient and answered all questions. I will definitely be back and bringing my children and hubby for future care. I am also very pleased with the service next door where I had my contact lens prescription filled!! Fast and helpful service by everyone there. My drive from Coronado was worth it!

I went to America's Best in the Eastlake Village Walk on 4/1/26 (not an April Fools) and had a…read moregreat experience. Everyone was friendly and helpful. Dr. Tori Leon was great. I was thinking how can you get a good eye exam for $60 when the standard rate is about $115. But the exam was professional and thorough. I was in and out in under an hour and purchased two pairs of eye glasses.

I love this place for all my vision needs. All of the employees are so SO nice and are very…read moreknowledgeable! Special shoutout to Tim for always taking the time to make sure I get what I need! Thanks everyone!

It is easy to schedule an appointment. It is inside Costco and next to the optical store thus very…read moreconvenient. There maybe a little wait but be patient. Dr Anita Scheck is amazing, she is very personable, she is very thorough, she doesn't rush her exams and consultation. I recommend RDRO!

It pains me to tell you this story. So this is my eye doctor ever since I moved to San Diego, but…read moretoday I was truly disappointed. I waited an HOUR!! A whole HOUR on the dot. Now I must say it was unusual but it's 6:45 my appt was at 5:45. I don't want to wait around for nothing just so I can be seen an hour after my appointment. I mean it's dinner time, I don't know about you but I have a family to feed and have groceries in the car. I don't know if it's a new thing but I am really bummed. My whole family comes here and if I move doctors we all move! I have a lot of thinking to do. Goodnight!!