My husband and I have been coming here to Otay Ranch Eyeworks for the last 2 years. They have a…read morenice selection of brand-name designer eyeglasses. The staff are friendly and helpful in assisting you to find what you're looking for.

I've purchased 2 pairs of glasses here and each time I try on the frames before purchasing them,…read morethey fit perfectly on my face. When I've gotten them back with my corrective lens, they don't end up fitting my face well. I ask them to adjust them and they do, but they still don't fit well and either fall off my face or hurt my ears. Their customer service is decent. There are a lot of employees there so you don't have to wait too long to be seen but not all have great customer service skills. Some appear annoyed that they have to get up to assist you and others go above and beyond to help you. Their prices are very pricey compared to other retail places but they offer "discounts" if you get more than one pair. I only purchased here instead of other places like Costco because they do have a large selection and it was convenient and I have really great vision insurance. I recently lost a pair and called them to ask if they could offer any type of discount if I purchased the exact same glasses without insurance and they only offered a slight discount off the prescription and not the lenses. I ended up ordering from ezcontacts.com

Excellent experience. Customer service is impeccable. Made me comfortable throughout the…read moreexamination and lens selection process.

Brought my kids in for an eye exam and declined the "optional" retinal picture for $39 on the…read moreintake form. When the doctor (Efrain) noticed this, he explained the only other option would be dilation. I continued to ask questions out of curiosity (as I did not want my child's eyes dilated) and Efrain condescendingly asked, "Are we really talking about $39?" (trying to shame me for questioning his optional fee) I respond... Efrain gets louder and makes comments about my kid not being able to hold still. At this point, I decide to not continue the appointment in which Efrain storms out and slams my kids file on the receptionist's desk and stares us down as we leave the office. 100% do not recommend. It was a degrading experience to say the least.

Stopped by to see if they could fix my daughter's glasses. A temple had become unscrewed. Gentleman…read moretook them to the back. Then a few minutes later came out with the glasses fixed! We were of course pleased with the outcome. Thank you.

I had a little issue with something looking for a part. The employee said they don't have a part,…read morebut he did fix my issue and helped me with the problem I had. Thank you

Very disappointed at this location in Otay Ranch. Been going on this branch for a very long time…read more Since then the customer service here degraded from awesomeness to sucky! I ordered replacement on both of my glasses (1x meta glasses and a regular eye glasses) I purchased an insurance for both, My meta got deeply scratches on one of the lens and my regular glasses broke and need replacement. I got a text message that one of the glasses is ready for pickup. To save time on pick up, thought I call to check if both are in if not I will wait for the second pair to pick them up at the same time. I was out on hold (She says I will check it for you. 18 minutes later on hold, as in no one came back. I hanged up! Bad service for a paid glasses!!! This is not the first time that I called to check on status of my glasses. It seems that every year this has happen after they got paid for us buying glasses with prescription. We will have to look for a different location for our next prescription which happens to be this year. You gave them a chance and still do the same thing. We are a family of 5 that all get prescribed glasses here. It is not our loss... It's yours!

I rarely write negative reviews, but my experience with LensCrafters has been extremely…read moredisappointing. I ordered and paid for a pair of Ray-Ban sunglasses on July 26, replacing the exact same pair I had purchased from them about three months earlier and unfortunately lost. The first order was incorrect, and when the glasses arrived nearly two weeks later, no one contacted me. To make matters worse, I was even told through my voice message that I had already picked up a pair earlier that week, which I had not. When I expressed my frustration and asked for a refund, I was asked to give them another chance and was assured the replacement would be rushed. Nearly two more weeks have passed, and I still do not have my glasses. I stopped by on August 21st and told it still was not in. Then I receive an email stating the order was just placed after I visited that day! What has been most disappointing is the customer service during this experience. During the last visit the staff person was callous, offered little empathy, no real apology, and very little effort to check the status or help resolve the situation. Mistakes happen and I understand that. But responding as if I am being unreasonable or I'm wasting their time in unacceptable. I ordered a set of regular sunglasses over a month ago and they make it seem that's the long waiting period is the norm. The lack of professionalism, communication, and genuine concern is what prompted me to write my first-ever poor review. I expected much better from LensCrafters. And I'm still waiting...

I had an amazing experience getting my eye exam with Dr.Stephanie Yarnell! She took her time asking…read moreme questions about my comfort and functionality of my previous contact lenses. She values her patients input and it really shows through her work. Front desk was also very friendly, especially Alejandro!

My family and I have been coming here for a few years now. They are out of network for VSP but…read moretheir prices are still way more affordable than when I went to an in-network optical. I went again today and I'll just say what I paid out of pocket for my glasses was a third of what I paid in-network elsewhere. Dr. Shamsaee is really knowledgeable and patient. I needed dual focal contacts last year and she worked with me several times to find the right combination. Their optician, Alejandro, super friendly and knows what he's doing. Great customer service. He was willing to price out several pairs of frames for me so I could decide on how best to use my insurance benefits. No hard upsell like at other places. I told him what I needed and he gave me the quotes.

I rarely write reviews, but this experience compelled me to share. I've been a loyal customer of…read morePack & Bianes (Eastlake) for over 10 years and have never had issues until now. I recently received a pair of prescription glasses, but unfortunately, the prescription was incorrect. I had to return them to be fixed, which was already inconvenient. What was more disappointing was that I was asked to pay additional fees for their mistake, and no apology was ever offered. Today, I received a text that my glasses were ready for pickup. I called to schedule a pickup, but the receptionist placed me on hold for 15 minutes, only to tell me that there were no available appointments and that I would need to wait another two days just to pick up my glasses. To make matters worse, the receptionist was very rude and ended the call abruptly without any courtesy. After being a long-time customer, this experience was extremely disappointing. I hope the management addresses both the service quality and customer care moving forward.

Beautiful office to go for your eye care needs. The team here are amazing. They take the time to…read morewalk you through the process and to make sure you are satisfied with everything.

Client since childhood here! Highly recommend Total Vision Bonita for your optical needs…read more Dr. Trajano is amazing, I feel very comfortable with her assessments and recommendations. All of the staff are wonderful and helpful, they definitely explain everything and walk you through the tests and glasses options (if applicable). No need to ever feel shy or hesitant to ask questions, the optometrists and front staff are very friendly!

The lady AFTER the Optometrist was upselling the entire time. I've been here before and my…read moreinsurance was recognized and the cost was covered. She essentially charged for the full amount for the exam sans a 18 dollars discount (and I have great insurance) The lady on the phone said that my insurance was confirmed, and then the lady that was trying to sell me said, "let me check your insurance." AND NEVER ONCE did she say I was not covered. I called my insurance after and they said. "They lied to you ... they are not in network. I'm sorry they mislead you." Either way folks,... Nothing screams "Bad Faith Business" than that... there has been a change in this place. It's not the same,... I've recommended this place in the past... the Optometrists are great but the sales team on the floor are crooked. There are other places out there...

First, this was the first time here, and it will be the last…read more Second, this review is about the Retail side, not the Optometrist. Terrible customer service. Purchased a pair of eye glasses and sunglasses. When the came in, they were completely incorrect, backwards. It was going to be another 7 days before I got them. Clear lenses were in my Rayban Sunglasses, and the sunglasses lenses were in my eye glass frames. How can you get this wrong?! This is your one and only business! The Store initially tried to blame it on the lab. When I finally picked them up today, I go to find out as I was looking at the Order paper, they were actually ordered incorrectly by Lee. Nice job! Is there not a QA Process in place?! Is there no adult supervision?! I guess NOT! I knew I should have went back to my longstanding Eye Glass place. Again, no issues with the Optometrist

I purchased glasses on 7-3-26. I inquired about getting my other pair of glasses tinted. At no…read morepoint did Nelly advise me that I would have to purchase new lenses as they cannot simply add tint. My sister was with me at the time and confirmed that Nelly never told me. I picked up both of my glasses on 7-24-26. I was surprised to see that they replaced the lenses. Lee was assisting me and explained that new lenses had to be purchased for the lenses to be tinted. Those glasses were purchased from Costco one month prior. Had Nelly properly advised me, I would have simply taken that pair back to Costco. Jeremy, the manager simply said, you only paid $35 per lens. It's Actually $42.50 per lens per my receipt. I'm Very unhappy that Nelly was not upfront about it and Jeremy couldn't care less. My sister and I both had glasses to pick up and they required adjustments. I had two and I brought another pair to be adjusted. My sister had one pair of sunglasses and she brought another to be adjusted for a total of 5. Lee was adjusting my sister's sunglasses. She told Lee to go ahead and assist me because I was in there first. Lee said, he thought Jeremy was assisting me. We both said Jeremy left for lunch, leaving Lee to adjust everything himself. Lee apologized as he assumed Jeremy was assisting me. We asked where Tim, the manager was. Tim assisted my sister when she bought her sunglasses and he was very pleasant and helpful. Lee said Jeremy was a manager. He absolutely didn't seem like it. Why would he leave when both of us needed to have our glasses adjusted. Poor service from Nelly and Jeremy. Tim provided good service, but he wasn't there when we picked up our glasses. Lee provided great service, was very helpful, polite and apologetic. I'm a repeat customer but this is the first time experiencing poor service.

It is easy to schedule an appointment. It is inside Costco and next to the optical store thus very…read moreconvenient. There maybe a little wait but be patient. Dr Anita Scheck is amazing, she is very personable, she is very thorough, she doesn't rush her exams and consultation. I recommend RDRO!

It pains me to tell you this story. So this is my eye doctor ever since I moved to San Diego, but…read moretoday I was truly disappointed. I waited an HOUR!! A whole HOUR on the dot. Now I must say it was unusual but it's 6:45 my appt was at 5:45. I don't want to wait around for nothing just so I can be seen an hour after my appointment. I mean it's dinner time, I don't know about you but I have a family to feed and have groceries in the car. I don't know if it's a new thing but I am really bummed. My whole family comes here and if I move doctors we all move! I have a lot of thinking to do. Goodnight!!