While the sales and financing team are great and punctual to work with, the service team is always behind. 9:15am appointment today. Arrived at 9:05. It's now 9:56am and they just came out and said it would be 15 more minutes before they pulled my vehicle inside to service because of one lug nut issue on another vehicle. Great place to purchase a vehicle. I've bought 5 here in the last 12 years. Service scheduling needs coaching read more

Offered me a set upon price for my truck then after delivering to them 120 miles away they proceeded to try to tell me my truck was worth 8000 less than agreed upon price, absolute crooks. read more

So, I go to check my oil and found my oil cap laying above the radiator. Been going here for 3 years and service just keeps getting worse. I guess they don't need returning customers because this isn't the first time about a service issue. Not recommended. read more

Tarr Chevrolet - Oil cap left off during last - Car Dealers Near Me - Jefferson City, Tennessee

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I had a friend refer me to Tarr for their end of year clearance. I met Logan in short order. We sat down and determined my price range and style preference. We browsed for several new vehicles before finding a pretty sweet deal on an older broken pickup. I have never owned a truck before but but this one had alittle body wear and tear. It also had a minor oil leak but nothing my mechanic can't repair. It handles well and the 4x4 drive was a must for TN winters and hauling Jeeps out of ditches. Very happy from the front side definitely ask for Logan, he was patient and made sure that I got the car I wanted. We found it checked the payment to make sure it fit my budget and Chance got me squared away on the contract. Let them put you in your next ride. read more

Total rip off ... Chris tried to sell me a truck that was 10 years old and had over 100k miles for 50thousand dollars .. Then had the balls to get mad after I told him I felt like I'm being ripped off .. BUYS BEWARE STAY AWAY . read more

Tarr Chevrolet - Car Dealers Near Me - Jefferson City, Tennessee

I set up a diagnostic appointment online for my 2022 Buick Encore. I will say this place AT LEAST emailed me a few appointment reminders, as well as the cost to diagnose the problem. However, they intended to charge me a minimum over $300 for the diagnostics!!!!!! I have owned MANY vehicles, including a Jaguar. A Jaguar doesn't cost this much to diagnose! On mere principle, I will never do business here. I thought another nearby dealer was expensive at 95 dollars for initial diagnostics; apparently that was a super buy! I emailed the TARR Chevrolet service manager about my concerns and got no response, by the way. read more

do not go to tarr chevrolet!! they cheated us on not 1 yukon denalis but 2!! they put the wrong transmission fluid in my denali, apologized and drained it for free then lied about it after the fact. they sold us our family vehicle for $28k (yukon denali) with bald tires, no head lights, onstar (doesn't work) , bluetooth (doesn't work), dvd & tv (doesn't work), sensors (doesn't work), a/c & heat in rear (completely disconnected without disclosing any of this). everything we wanted in a family vehicle this had but they forgot to tell us absolutely none of it works. these items are imparative when you have kids, the purchase had purpose and they planned it very well to keep us from knowing. very slick. they did the exact same tactics with the other vehicle i bought. service & body shop is the worst!! they don't fix anything and nothing hits warranty. when we finally did get warranty to replace the backend of the "family denali" they tried to hit me for additional hours they said warranty wouldn't pick up. i was like, "nice try guy".... body shop ruined my electrical components by failing to install the roof racks on correctly so water has been getting inside for years with no solutions. im not a karen, nor is this vengeful. i want people to know that tarr chevrolet is not the way to go. go out of your way to go somewhere else, trust me. i just don't want anyone else to go through what we have. they have embarrassed me, lied to me, lacks integrity & truth, lied to me so much more, true crooks and more.. i will agree to take this review down if mr. shaffer (owner) and rodney fields (attorney) keeps their word like they have refused yet again to come through in promises/agreements made. like the picture you'll see. they have yet to reimburse me for my maintenance plan. so i'm paying double for oil changes ect. i have begged these folks to just make things right. fix what you broke and keep your word. if you want to deal with solid folks go to gmc/kia in morristown. they have been incredible so far. now it's time for you guys to feel foolish after a year and a half of dealing with your lies, manipulations and lack of good intentions. reimburseme the maintenance package for both of my vehicles tarr. just make it right. that's all i've ever asked. i've moved on from everything else because i have a great support team around me that seen the anxiety and stress you caused. the last time i picked my vehicle up after you guys had it for over a month and you made an absolute fool out of me, for nothing. because the "new guy" didn't know... it was so obvious what was happening. i'll never forget that and i don't want anyone else to ever feel that way about a business you're suppose to trust. read more

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We own a new 2024 Traverse and are on a 21 day road trip and on day 3 we had an issue with our speedometer and luckily we were near this dealership. They were booked but said they would try to work it in to investigate the issue so we would know what we needed to do. Chris Messer (service advisor) came out and looked at the issue and was stumped. He got our information and told us he would work it in. We can happily say we are back on the road after about 4 hours. Not only was it quicker than we expected but he was able to figure out the problem and provided a quick solution to get us back on the road. In addition, everyone was friendly and it was clear that he cared about helping us! read more

765.00 to replace my starter in my truck. They charged me 50. For shop supplies? A rag for the mechanic to wipe his hands off with I suppose. 9.95 for a oil filter I didn't ask for nor was put on the truck. Padding a ticket when you charge 175 dollars an hour is wrong and nothing less than theft. I didn't go down to tarr Chevrolet and demand a refund. Instead I'm spreading the word about " treating people right" is not what they do. I'm going to buy a new truck soon but it won't be from this disgrace if a operation. read more

Took my car in for service. said a couple of days to complete. Almost a week later and car has not moved.

Wouldn't recommend buying, trading, or stepping on the premise. I negotiated a deal on a car, which included a bumper to bumper warranty and "lifetime" warranty, which they seem to not hold up their side of the deal. Matter of fact, they took the warranty that I negotiated for and added it to the back end price of the car. Just for me to go back a year later to get my car serviced for a check engine light, they proceeded to tell me that I had no warranty and it would cost me out of pocket. They are a bunch of low life people out to stick you for money and straight up bold face lie to your face. It starts with the GM there, shit runs down hill. read more

I would give 0 stars if I could. Do not go here if you need your car fixed. Mine was sitting in the same parking spot for over a week without being even looked at. Each day I called they told me oh we will try and get someone to look at it today but never did. Then I asked about a loaner car and he told me straight up I can't get you one you can deal with it on your own. I bought the warranty from you shouldn't you be letting me know what my options are. I would never recommend this place. I bought my car here and struggled to get the price they had it marked as and then every time I take my car to get checked they never look at it. Took it to new port and they drove it right in to check my car out. If your car is under warranty don't expect them to even look at it for about 2-3 weeks. read more

Bought an SUV from Jerry Hampton...and it was awesome. Would definitely do business with Jerry and Tarr again! Love my car. Had a great experience. I would highly recommend working with Jerry at Tarr Chevrolet to anyone looking for a great deal and service. read more

don't buy a car from Tarr!!! the majority of the staff is friendly enough, but buisness practices are absolutely shameful. expect to pay double the bluebook on a used car and if you do decide to buy from Tarr I highly recommend that you take the vehicle to your personal mechanic, because first oil change I was told I needed all the brakes and rotors and a battery! that means it was put on the lot in a negligent state of repair. 2 months after owning the car I received an offer to buy the car back for 10k less than what I payed. I go in to see why I received this B.S. offer, answer I got we don't control what gets sent out WTF! seriously! and this is from the sales manager who's name and signature are on the offer. 6 months down the road gettin another oil change I receive an email stating that the vehicle is due a transmission flush, and the cost was $152 cool I go ahead to schedule the appointment, and guess what. the flush does not cost $152 but $ 550 dollars I again get the response oh well we don't control what gets sent out. I call B.S. this in an illegal sales strategy to get people in the door. Best advice walk or ride a bike before buying anything from these crooks! read more

highly recommended if you are looking to be put in a bad position. Purchased a vehicle and immediately received and offer 2 months later for 9k less than it was sold for (hmm). first oil change I am told car needs brakes and a battery. (hmmmm) got brakes done had to return to service department one week later because the car began violently shaking. that was "fixed" fast forward 2 weeks back at the dealership brakes catching and causing the car to wobble. response: we guess its the caliper is sticking, wtf you mean you guess, i'm not paying for guessing I can do that myself. Now after a year I finally get an audience with the supreme leader of Tarr and after pointing out all the b.s. he offers me 12 and change which is the price it should have been sold at originally. Understand I went into the deal with no automobile debt, and I am now 10k in the hole one year later, can't even trade into a newer car because of how underwater I am, but im the a$$hole for being upset. High recommend dealing with Tarr! if you don't value your money and a competent service team. out 10k in a year (yes I am aware that prices fluctuate but not that much) and have to find a competent service department. thanks buddy!! read more

Sales seem to be top shelf. Have no issues with any of the sales staff. They even tried to help me with my issues I was having with the service department. The issues i have is.... If you are a service adviser, you should know about service. What a person may need why they may need it and parts that may go into a job that is being asked or advised about. This is the issue. I have been to the service department twice and both times left feeling like I am not worthy of being on their property. I questioned the advisor about his service and that wasn't excepted. For example. I made an appointment for an oil change. I asked what brand oil will be used? Simple enough, I thought. Nope I was told 0w-20. I didn't ask about the weight I asked about the brand. I have a diesel and that was the wrong weight for it too. This engine requires 15w-40. I questioned him on this and explained I didn't ask about the weight I wanted to know what brand. He replied what ever GM sends us, it's in 55 gallon drums. Before the truck even got serviced I'm already asking myself should I do this? It gets better. They service the truck and I notice on the paperwork the wrong filter number. I get it, it will work but I wasn't at a dealership to get it will work, I wanted what the manufacturer states for this engine. I questioned it. His response was the owner manual was wrong, it didn't have to correct filter list and what was used was the correct one. So the book that is put in every new car to inform the owner of what to use is wrong and only the dealership has the correct part number???? So I get looking at the paperwork. Sure enough there is a filter listed with a number, this number matches my owners manual. So I look at what was installed, you guessed it it wasn't the correct one but the paper work stated that they put the correct one on it to cover them. This is very shady and outlandish for a dealership to run a service department this way. This is the last time I will ever take a vehicular back to them for anything. I gave two stars only because of the sales staff. And no I didn't purchase my vehicle from them. That was only one of the two times. The first wasn't as deceptive as this one still wasn't right same service advisor. read more

Took my vehicle in for an oil change. One day later, I noticed a huge oil stain on my new, freshly poured concrete driveway. Took my vehicle back to Tarr and after examining the car they determined their technician was at fault for the oil leak!! Good thing the engine didn't blow up, or Tarr Chevrolet would have been held responsible! The technician can't complete a basic oil change. Scott Brooks, the service manager promised he would have my driveway cleaned. He sent 2 technicians from the service dept to clean the driveway and guess what? The oil stains are still on the driveway. I emailed Scott Brooks and asked for help, and I am still waiting on a reply. Very unhappy customer. I initially gave Tarr 5 stars for service in July; however I retract that review because of the fiasco from a basic oil change! read more

My son bought a vehicle at Tarr, 18 years old. They took advantage of him, sold him a lemon and a useless extended warranty. When he started having mechanical problems with the vehicle, they were never covered under the warranty. If you have a young person in your household, make sure they don't buy a vehicle from Tarr, they take advantage of young people. read more

This is the second time refusal of service. First time I bought my Chevy blazer brand new had a sensors indicating that there was a problem with the tpms when I took it the dealership I was informed that all the mechanics were at to lunch and would need to bring it back in the AM. I spoke with what I can only assume was the GM which informed me that's just how they do things.I took to Morristown Chevy and with in a minute my car was in the back getting the sensors recalibrated. Today I go take my vehicle in to get an oil change and was informed they would not be able to get to it until Monday. The manager and I had it out but as I told him I could take my vehicle to any other dealership and get work done immediately. Well wouldn't you guess it I took to Morristown chevy and within 5 minutes it was I on a lift getting the oil change needed. The issue I have is that the warranty to get the oil changes for free or only with Tarr so this visit to Morristown is going to cost. At this point I will be contacting the BBB and attorneys to handle this. Do not go to Tarr to purchase a vehicle because they will not honor their contracts with their customers. You will be stuck having to go elsewhere to resolve the issue. The level of service sucks major you know what. I will say thank you for showing your true colors Tarr since now I'm in the market now to buy 80k truck I will not be coming to you hope it was worth it. read more

DO NOT EVER USE TARR CHEVROLET!!!!!! I went for a simple oil change and Tarr Chevrolet broke my positive battery wires while knocking corrosion off my battery. Why did they touch my battery on an OIL CHANGE??? The part was over $40 to replace, they said to come back tomorrow or they would call me when the part came in. Well they never called me and when I called the part was not there still, they failed to mention that my car would not run as I took it off the lot and broke down on the side of the interstate almost getting killed trying to get out of the way. I had to have it towed to another dealership, and when I called back to Tarr the girl in service and parts explained that it was not her problem I should have left my car for the next day to get my part. So a simple oil change of $40 now has turned into over a $300 fee because of the horrible mechanics at Tarr Chevrolet. read more

I recently purchased a very low mileage 2013 Corvette Grand Sport from Tarr Chevrolet. I had been looking for several weeks all across the US when I finally found the car I was looking for on Cars.com. I live in Honolulu and good used Corvettes are not in abundance here. I called the number on the listing and a fellow named Robbie Jackson answered. It was approximately 7:30 in the morning Tennessee time and Robbie was not yet at work. He asked me to call him back in about a half hour. When I did, he answered all of my questions about the car to my satisfaction, and we negotiated a very fair price in only a few minutes on the phone. I gave him a deposit on my card, and we made arrangements for the rest of the paperwork and delivery. It was about the easiest car purchase I had ever made. Robbie was always available by phone, email, or text to answer any questions. (Welcome to the 21st Century!). I had quickly developed trust and confidence in him and always felt he was shooting straight with me. I have never bought a car over the internet and certainly never bought one sight unseen. However, I felt I could trust Robbie and everything went smoothly. JoAnne in the business office promptly FedEx'd all of the documents and the car was put on a closed transport to LA for shipment to Hawaii without any problems. Robbie was great. I doubt I will ever need to buy a car from Tarr again, but if I ever do, I feel confident that it will go well, especially if I can work with Robbie again. read more