I have a 2019 Jeep and purchased an extended warranty when I purchased my vehicle. I did not purchase my vehicle with them but my warranty is accepted at any Jeep dealership. My check engine light came on, I I scheduled an appointment online, my first impression was not the greatest. I informed the advisor that I scheduled an appointment for 11am today, he mentioned to me oh the website does not show how many cars are being worked on but that it will be a while before my car will be worked on. I said that is fine, and requested that I be taken home, mind that on their door they said "shuttle service available" when asked where do I live I told them Adamstown they immediately said oh that is too far. I ended up calling Uber, again no an issue. But the advisor first quoted me $500 I said that is fine but he seem uninterested in wanting to help me. As I walked out to catch my Uber he said after thinking that replace my part would cost me $900 I said okay but you will diagnose the problem and let me know before work is performed but i mentioned to him that I did purchases extended warranty and I should have it at home. So I went home called and provided them that information. Long story short they finished my vehicle and indicated to me that they would need payment before they can release my car to me, Jim was rude and I believed I was discriminated because I am a Latina women, he did not seem genuine about assisting me. I felt that after providing the needed information and getting the claim approved, I left without my vehicle and they did not offer a rental after I explained to them that the warranty company approved to cover for my rental but that the dealership would need to inform them, after back and forth Jim literally said that my vehicle is ready but I can't release the car to you until I get payment per policy. And that because I didn't purchase the extended warranty through Tate they can't release the car with me until they are paid in full from the company. I was upset and annoyed that as a customer he made my experience very unpleasant after receiving all the require approval kept my car and did not offer a car rental. I would never go through their service department. I warn you if you have Jim as your advisor and have extended warranty expect to be disrespected and not treated right. I won't recommend coming to this place for any service. Oh and the only time he called was to upsell me a service which I felt was not needed. read more

Unfortunately this business is so slimy. They don't care one bit about you and your finances and I realize it's the name of the game BUT the salesman (who I won't name here ) wouldn't even do a soft pull on my credit before doing a hard one. To make sure this was something that could potentially work for me. He didn't want to waste the time and it was evident. Then not only did they run it TWICE it dropped my score even more! They couldn't be bothered with calling back in a timely manner. A few times the salesperson legitimately didn't answer my texts. The finance dept/business manager took two days to call me back about a car I was interested in. They made no effort to negotiate. I think this is bc I am a woman. I would never ever purchase from here. They couldn't be bothered with anything or trying to protect a new client. read more

So, I purchased a 2017 Dodge Ram 2500 new from Tate. Great purchase experience. However, the service department is seriously lacking. They do not except appointments for oil changes. So, I show up at 8am for basic oil change and have been sitting for 3hrs. Unbelievable. read more

Tate's used car lot was awesome! Wetzel was our salesman and he is very cool and funny, not pushy at all!! He made the process quick and easy. Wish they gave us a little more for our trade-in but we are very happy with how easy it was to buy a beautiful car from them. Thank you guys very much! See you in the future for our next vehicle : ) read more

We went in to buy our son a 2009 Jeep Compass an walked out with 2 cars. We did not intend on buying another car but we saw a car we liked and did not think we would get what we needed for our trade. The finance manager did a fantastic job and we were able to trade in our new car and even get a lower rate. Awsome service from everyone. Very happy with the deal. They are a great group of people to work with at Tate. I highly recommend them. read more

I went to get an oil change at the express lanes. I was told it was a 1 1/2 hour wait with no other customers in the building. I realize that dealers have to service new vehicles, but not at the expense of turning away an existing customer. I won't be back. read more

Just bought my first ever Jeep here last Thursday. We worked with Mike and he was very nice and extremely helpful. I went in knowing which Grand I wanted but wasn't sure I could afford it. Mike was nice enough to go out into the freezing cold and pull a couple of other Grands at a lower price point into the garage where I could look at them in the warmth. My husband and I ultimately ended up getting the original Grand that I wanted and Mike never once seemed impatient or annoyed. He was a great salesman who was very easy to talk to. Really happy I decided to come here. read more

Tate Chrysler Jeep Dodge Frederick - My 2016 75th Anniversary Jeep Grand Cherokee - Car Dealers Near Me - Frederick, Maryland

I had made an appointment to get my oil changed because they always said it was a two hour wait when I would just in. Since I had an appointment I didn't think it would take so long. 45 minuets later I'm still sitting in the waiting area and I seen the tech guy drop my keys off the the service assistant Shane, thinking oh good I'm out of here, nope, he did not come to get me till 30 minutes later. So I'm here still waiting. Finally he came to me and said my jeep is done. I had told him that I seen when my keys were driving and that I shouldn't have been sitting here this long. His reply to me was "well I have been busy, so sorry or anything and just walked away from and gave the papers to the cashier to ring me up. I was so frustrated and disappointed. After I use up my free oil changes, I will not be back to Tate. Very rude and unprofessional employees. read more

The only reason I gave this place a star is because I purchased my car from them. Now... you might ask if my experience was so bad why would I buy a car from them. Well fortunately I got a deal on a vehicle that i could not find anywhere else in the DMV ($2,000 less than others). - After weeks of negotiating back and forth I finally got the price I wanted. Although the Sales Manager and Finance guy are just "doing their jobs" it was a horrible experience. The Finance guy told me how honest he was and how much integrity he had after telling me he only was going to make $150 on the vehicle. He even told me to go somewhere else if I didn't like his price. - Later on...as I am about to drive the car home, they tell me that they have to get it inspected because the inspection ran out 4 days ago... - After being home a day, I realize the spare key they gave me is not working and want me to go to a dealer to get a new one and "reimburse" me for it. Although I got a steal, dont waste your time with this guys... *Location on Urbana Pike" read more

Update to our 2014 Compass disaster. First, no one ever called from the dealership! Even though we were promised a call. Seems the issue with the hesitation was the spark plugs. You know...the issue they couldn't figure out in February. According to Joe Clizbe (service manager) the 8,000 miles we put on the car wore them out. We bought it as a certified vehicle in February. How is that even possible? read more

Jason was extremely unprofessional. I made a verbal agreement to buy a car from Tate and it needed a few repairs (new side reflector and a ball joint in the engine). Jason said it would take about a week. I called him a week later to ask about the car and he said it was still in the shop. The next day, I receive an email from him stating his manager had sold the car to someone else. The lack of communication within Tate astounds me and the lack of character on Jason's and his managers part left me without a car and cost me a week of searching for other cars. If you want to deal with an honest business, please do not consider Tate or Jason. read more

I have been purchasing cars for over 50 years. The pricing offered at Tate was not acceptable, but our salesman, DeShawn Townsend, was the best salesperson I had ever had. Polite, non-aggresisve, good information about the purchase process, patient, professional, and smiled. Ask for Deshawn if you go to Tate. read more

Worst service dept ever. Took my 2020 Powerwagon in 7/2021 for the advertised $75 oil change. After arriving at my appt. it turns out the the $75 was only if I spent a total of $150 on 2 oil change - 2nd to be used within one year. I already made the appointment and was there to I felt stuck to spend another $75. So fast forward to 7/2022. My truck had an insurance claim and was in another dealer for an estimate. After I got my truck back, I called Tate and explained that I was 10 days outside of this "year" for my second oil change because my truck was in the shop. Tate's response was that "we do not do charity work" but that they would do me a favor and sell me an oil change for "half price" of $75. So Tate had my money for a year, never provided any notice that the "year" was up and then refused service of an oil change - due to no fault of my own. I called up RAM customer service and explained the situation. They gave me 2 free oil changes. This is how customer service is done - Tate obviously does not know about customer service. I have purchased vehicles in the past from Tate and had them service my vehicles. NEVER AGAIN - I do not need their "charity work". read more

DO NOT PIRCHASE EXTENDED WARRANTIES ON USED CARS THROUGH THESE SCUMS!! Real rating is 0!!! Purchased my 2015 Jeep trail hawk used with 35000 miles in 2017 and purchased extended mopar warranty of 6 years 125k miles only to find out that warranty expired this year in August 2020 with 103k miles on my Jeep... what a joke!! Not the first problem with service department, TAKE YOUR MONEY ELSWHERE!! read more

Thought I found a solid dealership for my truck. I took my truck there to replace a bad tps sensor. I had the sensor fail on multiple occasions and told them it must be replaced. They called me after a test drive and told me that it was fine and my tire pressure was low. I told them that my tire pressure was not 0 PSI and that was what I kept having the system tell me. I requested them to replace it.....They decided not to. So two days later, the dash light comes on and the tire sensor reads 0. I look at my paperwork and realize they did not replace anything, even after I explained to them I wanted the sensor replaced. I also wanted them to hook up after market headlights. I had run all the wiring up into the battery and TIPM area, installed the correct light switch with fog option. From doing hours of research, I knew all they had to do was turn on the fog light feature in the TIPM and connect the wires to the TIPM in the correct place. The fog lights were wired with a relay and only need 12V to turn the relay on. They quoted me 480.00 for 4 hours of labor. I literally laughed at them. After some back and forth, and some failed return phone calls I got a hold of the service manager. He stated they did not want to do the work. I understood, took the truck home, hooked in the wire to the harness and now have my fog lights. Total time, 30 minutes. Between the service person and the manager, I was not impressed at all with their overall customer service. I am still waiting on a phone call back from the manager 3+ hours later. Seems like the yelp reviews are inline with my experience. Please choose another dealer. You will thank us in the long run..... read more

Not recommended, took van there for an oil change. Was told it needed rear brakes which we declined due to the high price. Found all four wheels were over tightened to the point where I had to go to extreme measures to remove one lug nut from each wheel. No way I could have ever fixed a flat on the road. Total violation of trust. Talked with the service manager who denied any wrong doings, smh. I wouldn't even take the van back for them to fix what they did wrong. A simple apology would have gone a long way, but I guess the service manager was to busy for that. read more

This place just wasted my time. Couldn't even bother to tell me the truth about my payments. Instead kept me guessing for 5 hours. I had another experience with having my car fixed by them and they made it worse. When I went back to them they instead said that was before the damage. Will never even give this place two min of my time. read more

Saw on there website that a conventional oil change was 24.99 when I get there was told the only oil they carried was synthetic or synthetic blend. Which the cheapest option is 10.00 more. Update your site or honor synthetic blend at 24.99 why make the customer pay more for your laziness read more

We recently purchased a used Jeep Wrangler from here and our salesman was super helpful and friendly. Unfortunately, the transaction became much less pleasant when it came time to negotiate a price and do the actual paperwork to purchase the vehicle. The Sales Manager was very rude to my husband and me, consistently acting like talking to us was an inconvenience. Once we finally got the deal worked out and purchased the Jeep, our bank informed us that the title paperwork had been submitted incorrectly by the staff at Tate. I had to drive out to the dealership twice to get the paperwork returned to them, and more than four weeks have passed and Tate STILL has not corrected their error. Not worth doing business with, ever! read more

I purchased a used Jeep Renegade on 11/17/2018. Had the car less than a week and check engine light went on, called service and they said to drive until convenient for me to bring in for service. Took in the shop on 12/15/2018 for check engine light and hard shifting in transmission. While in the shop vehicle was wrecked by employee. Asked about $2,6544.00damage being reported to CarFax was told would not be reported because damage was done in the shop. Didn't get car back until 1/2/2019 from service. Got back still same shifting problem, took back in the shop on 1/8/2019, got it back on 1/9/2019 still having shifting problem. Had to take Wayne on drive so he could see the problem. Said yes it has a problem but not throwing a code so have to go through a process to get the vehicle repaired. Ran CarFax report and damage is reported and the price of the vehicle is now $2,000 less than what I paid for it. Had a towing charge of $200, have had to take off 1.5 days from work dealing with these issues. Have spoke with Patrick Sales Manager, Keith, Wayne and Tyler in Service. Called and email General Manager with no response. I have purchased over 5 vehicles from them in the past don't understand why this experience has been so bad. read more

Worst Service department ever!!!!! I bought a brand new 2018 Jeep Cherokee had it in there two times for oil change and tire rotation which the wait time was unbelievable long. I had a flat tire the other morning and when I went to change the tire I couldn't because the piece I needed to get the tire off was conveniently not in my vehicle. I had to have it towed there just to get the darn tire off to get the spare on- what a nightmare!!!!! They acted like I was such a BOTHER and considering they were the last ones to touch my tires. When they finally brought me out a universal one to use I asked him if he could help me. WOW what a mistake as he walked away from me he rudely said"I have 10,000 other things to do"!!! What an a$$hole they lost my business FOREVER....... Dodge dealer in Winchester has my business now. read more

Beware: Service Department!!! Took my vehicle in for a hood lock installation. I was told it would take an hour. The service department has a window so I was able to see part of the work done. The service guy first started on my lug lock for my tires I did not see him start on the hood lock but believed that he was done very soon after because as I walked by he was working on another car as my car sat in the service garage next to him. I asked the front desk clerk how much longer and she went to check. When she came back she advised that he had to put on the wheel locks that I saw him put on an hour earlier!!!! I believe that the service department wanted me to wait a full hour so that they could charge me for an 1 hour of labor. I will not be going back to get my vehicle serviced here. read more

I did the research and understood the options for the SUV I wanted. I had spoken to several other Jeep dealers in the area. Most of them would not be upfront with their service fees and freight costs. I went to Tate due to it being in my backyard. I used Tate for service on my old Jeep also. Tate was upfront wit there costs. No freight charge on top of the car and only $399 processing fee. read more

I bought my Jeep Patriot from Tate two years ago and it was the best buying experience I have ever had. The fact that Brian and the sales manager worked with me to get out of my non reliant car over to a brand new car that would be reliable was great service! I would give the sales team 5 Stars if I could rate them on my own, because they are great on the new side of the dealership. As far as the service department, I would give them no stars if possible. Before I even bought my jeep patriot, my uncle has a million and one problems with them when he was getting his wrangler worked on, that he no longer owns because of the problems the service department gave him. When I bought my jeep patriot, I never thought a service department would be this bad. I have had NUMEROUS issues with my radio, brought my car in there over a dozen times to get it fixed, they said they fixed it numerous times and the same problem would come back, now that they have "tried everything", they are at a stand still because they say that the actual Jeep and Chrysler place (whatever that means), cannot figure out why the radios in a lot of jeep vehicles are acting up. About three months ago they told me that they would get on this and make sure it was fixed ASAP... has it been fixed and have I heard from them about any updates regarding the radio problem? ABSOLUTELY NOT! I am going to the Jeep dealership in Hagerstown now, which is totally out of my way but worth it because they want to work with me to make sure my only two year old car isn't having little problems, like the radio. On another note, they OVERCHARGED my great grandmother for fixing her van, that in the first place was their fault for not fixing it right and letting her go home with it not being 100%. They said that they would "take care of her", and have they? ABSOLUTELY NOT. I have called Tate many times to get updates on my vehicle, when I would actually go there, and they would put me on hold and then put me straight to voicemail without asking if I needed help with anything. This is the SECOND review I have put up about them, they saw the first one and called me immediately to get me to come in and talk to them about my issues, I went in and didn't even get to talk to the service manager. So here I am with my second review... because I am NOT happy with the service departments service. It is a shame that you cannot rate the sales department separately because they would absolutely get 5 stars, like I said. read more

Great Experience. I bought a 2017 Patriot and Michael Finn was very helpful and knowledgable. I saw that he was salesman of the year for the last 2 years and it was definitely well deserved. It was my first car purchase alone and I ended up paying 4000 off MSRP and the finance manager worked to get me the best deal possible and tossed in some extra warranties. The dealership had a great selection and didn't waste my time, the total process took less than 3 hours. read more

I spoke with a salesman by the name of Jason on August 7, 2020. I told him I was interested in one of the cars at another Tate dealership and, if he could transport the car to his dealership. He told me he would get back to me. That call never happened. I called the dealership on August 13, 2020 I spoke with the sales manager Mark. I told him what happened, and he basically made a lame explanation as to why Jason didn't call me back. Which was he went on vacation on Saturday. I called him on a Friday in the morning. I then proceeded to tell Mark that's not how business should be conducted. He again said basically it was in his words "water under the bridge". I told him I'm sorry to hear that, and I would be going somewhere else. I can't tell anyone to not go there because, I have no idea what an experience would've been if I had. I can only share my first hand experience initially with them. read more

This was the worst experience I've ever had in buying a car. Do not go to Tate in Frederick, MD. I have a 700 credit score, with little debt, and a good income. I have a vehicle that CARMAX had guaranteed a trade-in value of $14000 one hour earlier. It's paid off. I had my heart set on a Jeep at the used car lot at Tate in Frederick, MD. The salesman was nice, not pushing, and just about perfect. So, thank you for that. When I got to the financing part, the finance manager did several things that were just awful: 1. He refused to let me see my credit report. 2. He refused to quote me any financing other than 72 months. I was looking for 60 months and have no issues making any payment. He tried to explain away saying, "You can just pay it off earlier then." In any loan, the interest charges are paid heavily in the beginning of the loan. A 72 month loan has far more interest to pay up. 3. He only offered me a 4.9 interest rate, which is ridiculous (since the average is hovering around 3). 4. He offered my $12000 on my $14000 certified trade-in. 5. After coming up $500 dollars on my trade in, the manager said that the offer was "only good for the next ten minutes." 6. He wouldn't come down on the price of the Jeep. It's America. We are supposed to haggle. 7. The finance manager and the sales manager yelled at each other several times. It was so bad I had to leave the room twice. The finance manager stated to me "I made a bad deal earlier, so I have to make up for it now." 8. While my salesman was out looking at my car, I asked the closest rep (who was just standing around) if I could have the keys to the Jeep I was interested in - just to go sit in what I thought would be my new car. The closest rep turned out to be the manager. Instead of just giving me the keys, he called in my salesman from what he was doing outside, to walk the five feet inside and hand me the keys off the key board. It was a jerk move. 9. The sales manager and the appraiser both smoked while they looked at my car. 10. The sales manager was about the rudest person I've every had the displeasure of meeting. While the used car sales department of Tate Jeep in Frederick was exemplary, the finance department and the sales manager was atrocious. They were obviously trying to screw me over with the 72 month financing, my trade in value, and the interest rate. I don't mind dealerships making money. They were squeezing me for every single dime - and being very shady about it. This was the worst almost car buying experience of my life. DO NOT GO TO TATE!!! They will screw you. read more

Tate had more than enough chances to make what is going on with my Jeep Grand Cherokee right but choose not to. The transmission had to be replaced, the keless entry is having major issues, the air conditioning is having issues and the brakes are having issues when I back up and let the brake go. This is a 2014 Grand Cherokee Limited. I absolutely Loved this car when I bought it. I started having issues a month after I got it brand new. I now have had a chance to read other reviews on this car. Over and over again the transmission has had to be replaced. Hummm!!! Others having problems with the keyless entry and on and on. The same issues I have. I asked for a new car because of all the problems. They won't do it. Well, I hope this review will help someone else make an informed decision and really check the reviews on this SRV. I have no respect for a dealership who claims that they will help me but literally do nothing but take the car in and did the repairs over and over. This literally has lower the value of my car if I ever want to sell or trade. read more

Jamie was super helpful in finding a good deal and making the whole process less stressful. Before going to Tate we went to the Fitzgerald Frederick dealership and they didn't care to help our specific situation at all. Luckily we went to Tate after just to take a look and found a car we really liked, a Mazda 6. Paul was also awesome with trying to make a deal with the bank. Overall, the people were very easygoing and willing to work with whatever your situation may be. :) read more

Will was great to work with finance team made everything work out just how we wanted. No one was pushy and they all really listened to what you were looking for and what your budget was. Great experience. 10/10 would recommend. read more

My experience while purchasing a brand new Jeep Wrangler was so terrible. The salesperson could not have even bothered to shave or have a clean shirt. After choosing the Jeep that we wanted. I tried negotiating a price over the phone, Frustratingly, I had to call back multiple times to get an answer. I had a friend who knew me and just happened to be sitting there and overheard the sales person complain about me. We are buying a 40k Jeep and he complains about me?!? If I had known, this at the time, I would have just walked away. It's been months and I'm still fuming. I would never do business here, there are plenty of Jeep dealers in the area. Choose another! read more

Can't say anything bad about these guys. I went in knowing what I wanted. They found it for me and brought it to me. They gave me a more than fair price with little haggling needed and it was delivered on time! Amazing car buying experience! Ask for Andy. read more

My son took his truck to Tate for a recall repair and we purchased 4 new tires from them as well, which they mounted. When my son picked up the truck, the radio wasn't working properly. They said they had to take out the battery for the recall repair, and this may be why. They took no ownership, however, of remedying the situation. They were rude and unhelpful when he requested that they fix the problem. After spending over $600.00 on tires, we did expect them to not only repair what they messed up, but to do so nicely. Neither of these happened. Very disappointing. Will not go back there! read more

Never take my vehicle there ever it took over 1 hour for a oil change and they told me it not going to be that long and then made me buy anti freeze when it should be done for free with the oil change read more

I had over $1,000.00 of service done to my Car on Friday May 18th. I drove the car home that Friday and didn't notice any problems. The car sat all day Saturday. Sunday I was going to North Virginia I got about 20 miles into my trip when my car started smoking really bad, the oil and check engine light came on and the car started running really rough. I pulled over at the closest exit where it was safe and turned the car off. Looking under the Jeep was nothing but oil everywhere. The whole under carriage was dripping of oil. I had to have my jeep towed back to the dealership. I'm still waiting for the tow reimbursement. I'm very concerned I might have done damage to my engine. The service department was very fast to dismiss any engine damage and my concerns. I'm fearful I drove my car with very little or no oil. I know the damage that can be done to any engine running with little or no oil. Also my jeep was given back to me still covered in oil. I had oil all over my rims, the under carriage, the back draft blew oil all over the soft top and inside the back area of my jeep because the window was unzipped. My Jeep was given back to me a mess. I put stress on my engine that would have not been done if this mistake didn't happen. I was told the oil filter was put on without an O-ring and have the invoices to prove this is what caused the issue. I know these things happen and I get that mistakes will always occur. I also know what happens to engines that are ran with very little to no oil. This is my second Jeep I have invested into. I have it serviced all the time because I want to protect my investment. Since this incident I have received 3 check engine lights, 2 cleared within minutes and the 3 stayed on for 2 days. It give a code of P06DD. That check engine light has also cleared. I'm now uncertain of the longevity of my Jeep. I would consider another place for service. I will be traveling to Hoffman's for future work. Hagerstown is worth the trip read more

This is edited after I was fed up with whole of what happened.. as let me give an explanation. It happened two and half weeks ago where I had a troubling with van issues. I brought it and met a worker named Jesse. They took my van for two weeks and was so frustration with lack of communication with Jesse himself even though they have found the possibilities of problems with van. I declined and took it to other shop due to cost of labor, but let's jump to the point. As it's fixed such as two issues (transmission coolant lines, and spark plugs.) as they were corrected with the issues van had. But still a bit troubling with the misfire, and I had to bring van back to the shop. I was very upset, obviously, and of course I don't want to deal with Jesse, the service employer due to his lack of communication and show an empath, and more! So Nick took over and give me clear messages what van had, and take his time to give an explanation what's going on with van which I finally had my understanding by what's going on with my van. Also I had a good brief conversation with Keith, the manager, and he was more than gladly helped me out with those issues and made it fair for me which I'm grateful for him!! Everything went smooth as I hoped for. I misjudged this service dept for a moment, but be cautious who u r talking with and always follow up with your vehicles with hard worker unlikely him. Unfortunately I had to go through this with Jesse, but I'm glad Keith and Nick followed up after this messy misunderstandings. I'm giving a big thumb to them! read more

Tate was great! Aaron Stanton was an easy going salesman who let us take a stress free test drive. Day 1 we weren't sure and walked away without the vehicle we wanted, but Aaron and the finance managers were willing to work with us and where we wanted to be price-wise. We're very happy with the Pacifica we got. The finance managers did their research and got us the best rebates to make the deal work for us. We shopped around. Don't be fooled by flashy dealerships with big buildings and tons of inventory. Tate is great! They were very competitive! They also gave us the best trade in deal around! Even beat carmax! read more

While we had a good experience during the purchase of our 2019 Jeep Cherokee, our experience 1 month later has been horrendous. About 2 weeks into owning our Cherokee we started to hear a clunk or clicking type of sound coming from our car when accelerating at low speeds. We took it in for service and was told they couldn't find anything wrong with the car and that Chrysler said it was a "normal" sound for the AWD system to help with fuel economy. You can believe our frustration to hear this - that our NEW car will clunk. Our Cherokee ran beautiful until it hit 700 miles now it sounds awful and there is no fix. If this is normal operation for a Cherokee then why aren't they all doing this? How can you sell someone a car and tell them that a clunk sound is normal?? The service department has yet to return my calls. Very disappointed in Jeep and the customer service with Tate's. Don't buy a 2019 Jeep Cherokee. read more

DONT GO HERE TO BUY ANYTHING!!!!!! I personally don't think that these people want to sell cars. I went to this dealership with the intention of purchasing a brand new Jeep Renegade and Unfortunately, I was paired with in my opinion a very bad salesperson named Ricardo. Ricardo tried to sell me a vehicle at MSRP or sticker prices in December when everyone and their mother knows there are tons of rebates and end of the year clearances. When I found a better price on the vehicle I wanted, I asked him if he would honor the price and he said come in and he would present it to his managers. I came in, wasted an hour there, before he came back with a smirk on his face telling me no, they would not honor the lower price. Now as a result, they still have many over priced 2016 models sitting on their lot, as well as the vehicle I wanted to purchase all because Ricardo wanted to play hardball with pricing in December on a unpopular, last year's model Jeep. I then went and purchased a brand new 2017 Jeep in A dealership in Virginia for a incredible price. Don't go here to purchase anything. Take your time and look around. There are many, many Jeep dealerships in the DMV area with really competitive prices and much better salespeople. read more

I've been taking my Jeep Wrangler to these guys ever since I bought it back in 2014, mostly because they're the only Jeep dealer in the Frederick area so the location is convenient. I never purchased a vehicle from them so can't comment on that experience. As far as service has gone? I'd give them a 3 star (average) rating overall. Until now, all of my work was covered under the factory 3 year/36K warranty, other than regular oil changes and tire rotations (which I pre-purchased a number of coupons for). No issues with the oil changes, but a little upset the service advisor told me to rotate the tires "every other oil change", which I did faithfully. And now, at 30K miles, all 4 tires had severe cupping and make a lot of road noise. Had to buy all new ones, and was told "The OEM mud terrrain tires should be rotated with EVERY oil change to prevent this." As far as other work? It's been 6 of one, half-dozen of the other as to if I was pleased or upset. They promptly did several firmware/software updates, at no charge, for the engine computer, transmission, and climate control system, so that was good. After I reported smelling a small antifreeze leak, they replaced a leaking thermostat housing for free too. On that same visit, they replaced a defective oil pressuring sensing switch that caused a check engine light. Problem never came back so that seemed to be diagnosed correctly. On the downside? They talked (conned?) me into paying something like $125 to have the emergency brake serviced. This amounted to nothing but lubricating the brake cable and "making any needed adjustments", which probably weren't needed at all since it was working perfectly. They swore this is "regularly needed on the Wranglers" ... but I'm thinking it's mainly to add dealer profit. Also reported a frustrating problem I've had where my keyfobs stop working to unlock the doors, only after the Jeep has sat outside in the rain or snow overnight. Whenever this happens and I have to unlock a door using the physical key, it immediately sets the alarm off. Tried new keyfob batteries and the second keyfob but doesn't matter. Both fobs do this even with fresh batteries when it wants to act up. Dealer's response was simply, "Can't duplicate problem." so refused to try swapping out any possibly defective parts. So .... all in all? I can't recommend these guys with rave reviews for service or anything. But I'm sure you could do a lot worse too. They always seem really busy -- probably because they don't have much competition without driving in to Montgomery County or over to Virginia. read more