Ishtar and Oliver, the owners of Blown Out Surf Shack were wonderfully helpful in getting my…read morestepson Javin into the surf. Javin has physical disabilities and needs a special wetsuit to allow him to be comfortable in the chilly waters of Santa Cruz, California. Ishtar set us up perfectly with wetsuit modifications that allowed Javin to shred the knar in perfect comfort! Her kindness in working with my wife to get the wetsuit right is sooo appreciated! Her understanding of our needs and problem solving abilities really made our trip. Gratitude forever! Adam Crom

Thanking Ishtar for her wonderful insights into helping my Son get into a wetsuit, doesn't seem…read morelike enough. My beautiful son has a handicap and wetsuits don't fit the best to keep him warm. Ishtar came up with ideas that helped immensely! Javin's experience in the water was made more comfortable with her help. Beside being a beauty, Ishtar is so kind..Forever thank you!

Tanner is truly exceptional. He went above and beyond to make things right when we faced issues…read morewith the initial pickup. Unfortunately, the front staff was unresponsive and dismissive despite having a delivery confirmation--causing us to make two unnecessary trips. But when I reached out to Tanner directly, he was prompt, professional, and incredibly thoughtful in resolving the situation. It's rare to find business owners so committed to customer satisfaction. Because of him, we'll definitely continue shopping here. I'm giving four stars only because the front desk experience needs improvement. Staff should be better informed and more proactive. Otherwise, Tanner and the way he handled things deserve five stars all the way. We finally received our custom board, and it arrived just as Tanner, the owner, promised!

Always finding killer deals here! Everything from wetsuits to t-shirts and everything in between…read more Sometimes in the summer they have promotions taking an extra percentage off of their already reduced prices.

Been going to this spot for a few years now when we make it down to the coast!…read moreFriendly knowledgeable staff helps us with everything! Recently submitted entries for Jimbo Phillips drawing contest! Highly recommended!

I had one of the worst customer service experiences I've ever encountered at this store…read more I came in to purchase some apparel for my children, and my daughter picked out a shirt that was on clearance. As I was checking out, the cashier informed me that all clearance sales were final. I acknowledged that and told him that was fine. The problem began when the cashier struggled to remove the security sensor from the shirt. After several unsuccessful attempts, he decided to use wire cutters to remove it while it was still attached to the shirt. My husband even pointed out that doing so would likely damage the garment. Despite the warning, the cashier continued and ultimately tore a sizeable hole in the armpit of the shirt. At that point, we understandably told him we no longer wanted the shirt since it had been damaged by an employee during the checkout process. To our disbelief, the cashier insisted that "all sales are final." I explained that the shirt was not damaged when we agreed to purchase it and that the damage occurred because of their employee's actions. A manager was then called over and made the equally absurd statement that clearance items are on sale because they are defective. The shirt was not defective when we selected it--it became defective because their employee damaged it while attempting to remove the security tag. Rather than taking responsibility for their mistake, they told us we either had to find another item of the same price or take the ripped shirt. Their complete lack of accountability and customer service was shocking. In the end, we found another shirt, sparing them from having to refund the $18.95 they seemed so determined not to return. The entire situation could have been resolved with a simple apology and common sense. Instead, we were met with excuses, poor service, and a complete disregard for customer satisfaction. Based on this experience, I will never shop here again and would not recommend this store to anyone.

Came into the store for my very first surfboard. I was unsure of which models were better than…read moreothers, but thankfully Christie was kind enough to help me out and pick out the best one for me. She was really knowledgeable of the store and the brand. Her kindness and professionalism has created a very welcoming experience for me, and I would definitely recommend her service for future visits.

Nice small shop with parking on the side and at the back…read more Came in on a cloudy day so it was quiet. They have a promo going on - 2 pcs swim wear + slippers or hat for $99. It's a great deal! The young lady was helpful. I like the area because it's on the way to the pleasure point and it's near the other shops, restaurants and coffee shop that I go to.

I wanted to get a local shirt for a friend's birthday and I seen these keep Capitola salty…read moreT-shirts, which I knew would be a big hit for my friend This is a charming little store in Capitola. The staff was super friendly and helpful and they also did gift wrapping for free! Total beach vibe, they live up to their name. If you haven't been down to the Capitola Beach company go check it out.

I don't know who is worse. Matt or Jill. Really despicable business owners. They need to be…read moreeducated.

The Outlet Store on Mission in Santa Cruz: Excellent,…read moreservice, selection, and valued. Staff friendly and helpful.

Stopped in to pick up some surf booties and was pleasantly surprised. Service was quick and…read morehelpful, and parking was easy. The staff were friendly--none of the usual attitude you sometimes get at surf shops. Prices were fair and about what I'd pay online, and they had a solid selection of sizes and thicknesses to choose from.

Terrible customer service. They didn't have wetsuit I wanted in my size so tried to sell me cheaper…read morewetsuits in stock to the point of bad mouthing their own top of the line products. Bought Excel online instead.

I have been in the store the last 6 months or so about 3 or 4 times to purchase gifts and have had…read moresome of the best customer service I've ever had in a clothing store . I had a problem with the color of one of the sweatshirts and needed to exchange to a different style and color. The manager helped me out personally and went out of her way to help me feel like my needs were met and the exchange was so easy and fast --- The manager Rochelle --- definitely a keeper and worth her weight in GOLD !!! This kind of service will keep going back even if I have to drive a bit to get there :) Thank you ! Brooke V.

Came here twice for wetsuit rentals and a leash for our bunny.... Not really. We snagged a cord for…read moremy really really embarrassingly long board. Best part was that it was quick, easy and they gave us solid advice on where to go. We ended up at Jack's and the Point with the rest of Caifornia, but I caught a few waves and the majority of people were really friendly. Rental return was a breeze, dropping the suits outside and just yelling our last name. Easy-peasy! My kids and I had a blast, and we'd definitely hit this place up again. Thanks Santa Cruz Surf Shop!

The two younger Hispanic female employees were crazy rude! Just spent $150 on souvenirs and they…read moretold me to leave after I told them they were rude. Simply asked them what size they were because I was trying to find a sweatshirt for my wife and they started arguing with me. Did not say thank you for coming in to shop, no smile, no customer service. Do not shop hear