Ishtar and Oliver, the owners of Blown Out Surf Shack were wonderfully helpful in getting my…read morestepson Javin into the surf. Javin has physical disabilities and needs a special wetsuit to allow him to be comfortable in the chilly waters of Santa Cruz, California. Ishtar set us up perfectly with wetsuit modifications that allowed Javin to shred the knar in perfect comfort! Her kindness in working with my wife to get the wetsuit right is sooo appreciated! Her understanding of our needs and problem solving abilities really made our trip. Gratitude forever! Adam Crom

Thanking Ishtar for her wonderful insights into helping my Son get into a wetsuit, doesn't seem…read morelike enough. My beautiful son has a handicap and wetsuits don't fit the best to keep him warm. Ishtar came up with ideas that helped immensely! Javin's experience in the water was made more comfortable with her help. Beside being a beauty, Ishtar is so kind..Forever thank you!

Not a place to go if you're looking for a good price OR if you want someone who takes the time to…read moretalk to you and help you. They have 10 plus staff and they all act too busy to even talk about stuff w/ an attitude like you're not cool enough to be in the store. Maybe take a lesson in customer service if you're gonna work here and remove the "too cool for school" stick from your teenage first job booties.

Tanner is truly exceptional. He went above and beyond to make things right when we faced issues…read morewith the initial pickup. Unfortunately, the front staff was unresponsive and dismissive despite having a delivery confirmation--causing us to make two unnecessary trips. But when I reached out to Tanner directly, he was prompt, professional, and incredibly thoughtful in resolving the situation. It's rare to find business owners so committed to customer satisfaction. Because of him, we'll definitely continue shopping here. I'm giving four stars only because the front desk experience needs improvement. Staff should be better informed and more proactive. Otherwise, Tanner and the way he handled things deserve five stars all the way. We finally received our custom board, and it arrived just as Tanner, the owner, promised!

I had one of the worst customer service experiences I've ever encountered at this store…read more I came in to purchase some apparel for my children, and my daughter picked out a shirt that was on clearance. As I was checking out, the cashier informed me that all clearance sales were final. I acknowledged that and told him that was fine. The problem began when the cashier struggled to remove the security sensor from the shirt. After several unsuccessful attempts, he decided to use wire cutters to remove it while it was still attached to the shirt. My husband even pointed out that doing so would likely damage the garment. Despite the warning, the cashier continued and ultimately tore a sizeable hole in the armpit of the shirt. At that point, we understandably told him we no longer wanted the shirt since it had been damaged by an employee during the checkout process. To our disbelief, the cashier insisted that "all sales are final." I explained that the shirt was not damaged when we agreed to purchase it and that the damage occurred because of their employee's actions. A manager was then called over and made the equally absurd statement that clearance items are on sale because they are defective. The shirt was not defective when we selected it--it became defective because their employee damaged it while attempting to remove the security tag. Rather than taking responsibility for their mistake, they told us we either had to find another item of the same price or take the ripped shirt. Their complete lack of accountability and customer service was shocking. In the end, we found another shirt, sparing them from having to refund the $18.95 they seemed so determined not to return. The entire situation could have been resolved with a simple apology and common sense. Instead, we were met with excuses, poor service, and a complete disregard for customer satisfaction. Based on this experience, I will never shop here again and would not recommend this store to anyone.

I discovered this place while I was having lunch at the new MAD YOLKS on 41st avenue. I wanted a…read moreSANTA CRUZ t shirt or hat and was surprised at how the store was stacked with branded real skateboarding supplies and apparel. The store layout is setup really good. From the outside the store doesn't look appealing but once you enter it's like a whole different realm . Customer service is there to help you with any questions. I found a black colored SC windbreaker that I am happy with. I hope it last because the logo doesn't seem like it can take wear and tear . Crazy the shopper in front of me in line was from Berlin , Germany so you know that this town is made for tourists and memories . Tons of variety of boards here on display. I didn't see too many SANTA CRUZ t shirts though you gotta go to the physical boardwalk store and purchase them there or at Capitola mall. I am glad I discovered this place while, there is btw plenty of parking across the street free.

Came into the store for my very first surfboard. I was unsure of which models were better than…read moreothers, but thankfully Christie was kind enough to help me out and pick out the best one for me. She was really knowledgeable of the store and the brand. Her kindness and professionalism has created a very welcoming experience for me, and I would definitely recommend her service for future visits.

Nice small shop with parking on the side and at the back…read more Came in on a cloudy day so it was quiet. They have a promo going on - 2 pcs swim wear + slippers or hat for $99. It's a great deal! The young lady was helpful. I like the area because it's on the way to the pleasure point and it's near the other shops, restaurants and coffee shop that I go to.

I wanted to get a local shirt for a friend's birthday and I seen these keep Capitola salty…read moreT-shirts, which I knew would be a big hit for my friend This is a charming little store in Capitola. The staff was super friendly and helpful and they also did gift wrapping for free! Total beach vibe, they live up to their name. If you haven't been down to the Capitola Beach company go check it out.

I would kindly ask you give your business to another shop. The people I encountered there were not…read moregood people, especially Matt. Their prices are higher than most of their competitors and they are jerks. You can do better.​

Great deal and great Selection managed by a great staff…read more The prices are always right. Especially when you can pick up shirts and shorts for $5 and Hoodies for $20. Must stop for shopping when in Santa Cruz.

The Outlet Store on Mission in Santa Cruz: Excellent,…read moreservice, selection, and valued. Staff friendly and helpful.

Terrible customer service. They didn't have wetsuit I wanted in my size so tried to sell me cheaper…read morewetsuits in stock to the point of bad mouthing their own top of the line products. Bought Excel online instead.

This store is nice. It has a prime location on the corner of 41st Ave…read more It's probably one of the nicest stores in the area and the service is pretty good too. The problem is the prices. EVERYTHING in this store can be bought somewhere else for much cheaper. I'm not even talking about using the internet...you just have to cross the street to the other surf shops! Billabong is banking on their name recognition and the tourists. So don't get trapped. It's nice stuff to look at and they get an A+ for presentation but that doesn't open local people's wallets.

Came here twice for wetsuit rentals and a leash for our bunny.... Not really. We snagged a cord for…read moremy really really embarrassingly long board. Best part was that it was quick, easy and they gave us solid advice on where to go. We ended up at Jack's and the Point with the rest of Caifornia, but I caught a few waves and the majority of people were really friendly. Rental return was a breeze, dropping the suits outside and just yelling our last name. Easy-peasy! My kids and I had a blast, and we'd definitely hit this place up again. Thanks Santa Cruz Surf Shop!

The two younger Hispanic female employees were crazy rude! Just spent $150 on souvenirs and they…read moretold me to leave after I told them they were rude. Simply asked them what size they were because I was trying to find a sweatshirt for my wife and they started arguing with me. Did not say thank you for coming in to shop, no smile, no customer service. Do not shop hear