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    Custom Surfboards by Michel Junod

    4.9 (13 reviews)

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    Ask the Community - Custom Surfboards by Michel Junod

    Review Highlights - Custom Surfboards by Michel Junod

    The joy he experiences when surfing is carried into his shop and comes through when working with customers.

    Mentioned in 4 reviews

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    REI

    REI

    3.5
    (47 reviews)
    3.9 mi

    I visited the Santa Cruz REI on a Monday around 7pm. The store was a little busy, but I was…read moreimmediately greeted by someone friendly at the registers, which made me feel welcome right away. I wandered around for a bit and appreciated being able to browse on my own before heading back to the register to ask for help. I wanted to try on the Osprey Fairview and Sojourn packs with weight added so I could get a realistic feel for how they'd carry. I was directed to the fitting counter and met Kira -- and she is amazing. To give you an idea of how much she was juggling: she was already helping another customer with a backpack fitting, assisting me, and keeping an eye on two additional customers on the floor. Despite being clearly busy, she was calm, attentive, and intentional with each of us. She truly took the time to understand our individual needs and concerns. When I explained that I wanted to try the packs with added weight, she suggested going through a proper fitting to ensure the best ergonomic setup. While the Osprey fitting didn't go as planned Kira immediately shifted gears and offered an alternative option without hesitation. She was incredibly supportive, validating, and encouraging throughout the entire process. What could have been a disappointing experience turned into a positive one because of her empathy and professionalism. I cannot recommend her enough for anyone needing backpack fitting support or guidance. She went above and beyond -- truly exceptional customer service. Please give her a raise. She absolutely deserves it.

    Another trip in, another terrible customer service experience. There is no one available and one…read moremust search for assistance to open a fitting room. Employee - "Are you staring at me because you need a fitting room?" Me - "yes. It's not an efficient system." "It's not efficient for any of us!" Haha thanks for the help dude. I found everything on my own just fine. Sorry to bother you...

    Photos
    Storefront 9/22/25 looks brand new, very clean
    Storefront 9/22/25 looks brand new, very clean
    Front entrance
    Front entrance
    7/22/25 FYI. Exterior. Entrance

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    7/22/25 FYI. Exterior. Entrance

    Custom Surfboards by Michel Junod - sportgoods - Updated July 2026

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