Highly recommend banking with Tech CU for your everyday needs. Very helpful staff who can give the right advice to serve your needs and also very courteous. read more

I have been banking with tech since early 2000s, I am so happy and thankful I picked techcu to bank with. I recently went into this Sunnyvale location to open an account for my daughter .Hoda Rasoul was so helpful! she was so kind and took her time explaining all the options I had for my daughters bank account read more

I visited their Sunnyvale branch today, 06/01/2023, regarding some loan payoff and loan transfer transactions. I was received right away by their Universal Banker, Mr. Garrett Balco. Garrett had helped me in the past with securing a home equity line of credit from TechCu. At that time, there were some complications in the process related to our solar panels being financed with the installer and a concern about a potential third lienholder. However, Garrett worked diligently with all parties involved and made sure that the issue was resolved in no time. Today, I witnessed the same work ethics and dedication in Garrett again. The service, the friendliness, and the personal care that he demonstrated was well above and beyond the typical robot-like interactions that one would experience these days with other business entities. I appreciate Garrett's true professionalism and excellence! read more

Have been banking with this branch for 5 years now. Team is effecient and helpfull. Whether it is about car loan , certificate , opening a new account. Thanks read more

Tech CU is the place to go! Garrett went above and beyond his way to assist with our auto loan. Thank you, Garrett and thank you Tech CU : ) read more

I have been a TechCU member for 18 years now, and am always happy with the bank. Their website and Mobile Apps are so good, I hardly need to visit a branch. But when I need to - I am always happy with the service I get at the Sunnyvale Branch, and especially by Ms. Jennifer Basset. She is always efficient, friendly, and knowledgeable, and provides personal service (she remembered my name after many months from my last visit !). At one visit, I came in 5 minutes before closing time. On a Friday. With 2 separate requests. She was cheerful and efficient as ever, and I had everything taken care of. I recommend the bank. I recommend this branch - and I especially recommend Ms. Basset. read more

Sneha Helped me at the branch with money transfer and always taken care of me. I've been with this bank for years. She is very friendly and nice and will help you with whatever you need. She is part of the reason I keep on coming back to this bank. If you need with banking or have any questions she is happy to help go see Sneha! read more

Had great experience working with Christine Ha from Sunnyvale office. I applied for an auto lease buyout loan, and it was is a second auto loan I took with Tech CU. Not only the rate they provided was better than any bank I applied to, but they also far exceeded my expectations from the service perspective. Even covered all the paperwork with DMV! Christine, thank you very much! I'm looking forward to working with you in future! read more

I'm *really* torn here. I HATE the larger Tech CU company, or at least the fraud division and the idiots at the top who enable it. Why? They disabled my check card for spending $100 in Santa Clara. Not Fiji, not Spain, SANTA CLARA (20 min from where I live!) That was bad enough, but then they did it AGAIN a year later! Exact same store, again 20 minutes from where I live! And they've done it several other times, virtually anytime I go *anywhere*. The "fraud detection" at Tech CU is absolutely insane: if you want a bank where your card will just randomly stop working all the time because you drove 20 minutes from home, Tech CU is the bank for you (we all know how much fun it is to get to the register, have them scan everything, and then have everyone in line hate you because you can't pay ... EVEN THOUGH YOU HAVE MONEY!) I really can't recommend them to anyone in good faith because of it. BUT ... the people actually working at the Sunnyvale branch are awesome. And really, other than the "your card just stops working every so often" problem, Tech CU is a great bank. At least they don't require five-digit PINs like those freaks at Star Credit Union ;) So, I'm really not sure how many stars I should give. Great bank 95% of the time, truly TERRIBLE bank 5% of the time (being able to spend *my* money, without being embarrassed at the register by a "card declined", is kind of important to me). But the people in the branch are so great (eg. Jennifer recently helped me with some paperwork ... which wasn't even bank-related!), I've got to change my 1 star to a 3. And if I could maybe go six months without my card being declined, who knows: someday this great branch may finally get the five stars they deserve ... if the corporate fraud department can stop screwing them over. read more

If I could give TechCU/Solar a -10 I would. We purchased Solar Panels with Sun Power and was directed to TechCU for the financing. We asked multiple times through the rep at SunPower and TechCU if there would be a lien placed on our property. Everyone said no. No lien placed on your property. When we recently applied for a refinance for our home, guess what came up? Our property has a lien placed on our home as a second mortgage. We were informed that we could not get our loan with a second on the property. We were told by our loan broker to call TechCU and ask that the lien be removed until we signed loan docs then placed back in. I called TechCU and was told our panels have a lien placed on them, but not our home. TechCU does not take the lien off then put back on. Every other Solar financing company will remove the lien and put it back on. As a result we are in the process of obtaining a personal loan to pay off TechCU so we can refinance. This was a Bait and Switch and we are furious with SunPower and TechCU. We will never refer anyone to TechCU or SunPower. read more

Jennifer at the Sunnyvale branch was extremely helpful, professional and efficient in getting my auto loan processed. She proactively looked for best rates and rate discounts to help. The whole process was smooth and communication was timely and clear. Highly recommend her. read more

Sorry to start off so grim. When my father passed away over a year ago, there was too much going on at the time, and I was unable to close his account right away. A year later, I finally had the time to close his accounts. I was immediately greeted and welcomed by Christine and Jennifer. Thankfully, I had all the necessary paperwork to close out my father's accounts. Christine not only handled the closure of the accounts perfectly and efficiently, but also she remembered my father so pleasantly. It was such a personal joy to listen to how my father made such a huge impression upon these bank representatives. They described him right down to his smile, his walk, and his complimentary manner of comportment. It was a bit melancholy to hear these great anecdotes about my father, but I could see and hear that his long-standing bank relationship with TechCU was sincerely appreciated. What really made a difference for me was that it is so very rare to walk into a financial institute and be greeted so earnestly and sincerely. I saw other customers walking inside TechCU; Christine and Jennifer greeted them right away with recognition and appreciation. For me, that was a very nice impression. I have accounts with the other two largest banks in the Bay Area, and I'd be lucky if I even got a reception like the one I saw "consistently" at TechCU. Most of the time at other banks, I get the infamous, "Next" - and I queue up and get my business done. At this specific TechCU, I saw professional and regular customers greeted as they entered; and if there was a customer already in front, Jennifer or Christine would acknowledge the customer coming in, and courteously ask for their patience as they offered a seat for them in the reception area. How many times have you walked into your bank and just stood in a line and waited until you were summoned? Nowadays, many financial businesses have lost their customer service appreciation and recognition. It is so important to "value the customer" and to sincerely "appreciate" each individual no matter what their bank balance is. It is an awesome business strategy to focus on "keeping your customers" and not giving them away because you just simply didn't bother to acknowledge that individual. TechCU may not be popular with some of you, but in my experience with this TechCU branch...I liked them and I hope you will too. I opened my own personal checking account with TechCU that day! Thank you Christine and Jennifer for making an excellent first impression, and thus gaining a new customer! Looking forward to many years of positive banking success stories with TechCU! :) Thanks for making a difference!!! Remain Blessed :) read more

Doreen and the TechCU team came through for me in a big way to help me get all of my paperwork together four days earlier than had originally been communicated to TechCU... in fact, we moved up the date and they sprang into action within 48 hours to save the day! I've had solid communication and they've really done right by me and my family. Highly recommend! read more

Love this branch of Tech CU! The customer service is just amazing. Everyone who has helped me is incredibly kind, patient, and knowledgeable. I am usually helped by Jennifer Bassett who is just a stellar example of outstanding customer service, she always goes above and beyond! I highly recommend Tech CU as a financial institution and in particular this branch. read more

Great service. I took an auto loan. The loan requirement got deferred several times over the past year or so as the car manufacturer continuously kept pushing the delivery date because of supply chain issues. But Christine Ha at TechCU was always there to assist me in time and again providing loan approval letters and then when it mattered most as delivery was eventually confirmed by the car manufacturer, she promptly made the wire transfer in the nick of time otherwise I would have missed out to take the delivery of the car which then would have been allotted to others in the queue for the prized car. read more

I want to give a shout out to Catherine Ha in the Sunnyvale branch. She has been very helpful in following thru on the HELOC application, appraisals etc. highly recommend Catherine if you need HELOC help. read more

I've been a member of Tech CU for a over ten years. This branch is closer to my new work place so I drop by when convenient. Everytime I dropped by the staff was very helpful and answered all my questions and concerns promptly. It was quite easy to get my wire transfer as everyone is friendly and helpful.They will also help you fill out forms so you dont have to do and setting up wire transfers are a breeze. I recommend them. read more

Great, accommodating, quick service! Christine Ha was super helpful and patient with my multiple requests in person and by email. I am bummed they are closing temporarily as this branch is closest to my work :( read more

I have been a customer of TechCu for many years and I always like this Credit Union. Recently I had to apply for a car loan and had the pleasure of working with Jennifer Bassett. She took care of my application swiftly, despite the small hiccup in the process, and I had my car financed on time. Jennifer made the entire process looks so easy, she removed the stress off my shoulders by always answering her phone and e-mail and having her warm smile when she gritted me in the office. Thank you, Jennifer, for the great service. read more

Bankers know my needs and pay attention to specific transactions as I requested. Professional personal banking experiences at a credit union. read more

I came in to get some financial paperwork completed and was helped by Jennifer B. She went above and beyond to ensure that it was done correctly and efficiently as it's not a common request. It genuinely feels like you are a valued member of the bank rather than a face behind a glass window at the teller. I highly recommend Tech CU over the big banks. Thank you Jennifer! read more

Hoda Rasoul has been super helpful in helping me renew my CDs. She is very responsive to my questions and is very knowledgeable. I have been working with her for a year now and she is great to work with. Thanks Hoda. read more

I've always receive an excellent customer service from TechCU, this branch is smaller but definitely with a more service oriented staff. I would have given 5 stars if the location was closer to where I live. read more

I went in to the Sunnyvale office to help my son get a student account. Worked with Hoda Rasou; she was awesome. Had to work through a few issues but all worked out great read more

I applied for a auto car loan for my Tesla. The whole application process took only 15 minutes and I got a approval within a day. Sneha Sawant, the Relationship Banker at the branch helped me throughout the process by following up on every update. Also, other people involved with the loan process were very responsive when I had some questions. It was a very effortless and fast process for me. I won't think again before applying for future loans and highly recommend banking with them. read more

I was shopping around for a credit card. The TechCU signature credit card has good features that i was looking for. Ms.Donna worked with me initially and then Sneha Sawant did a good job walking me through the categories of credit cards that TechCU offers and has helped me with the application process. I liked the prompt action in quick time from Tech CU. I would definitely recommend Tech CU Sunnyvale for personal banking needs. read more

Sneha Sawant from TechCU Sunnyvale set me up with an auto loan. She made the process incredibly easy because she is experienced, friendly, responsive, and diligent. She clearly takes pride in her knowledge about personal finance and about the products on offer at TechCU to make sure you get the best account for you. read more

I agree with other reviewer! This business(?) sucks. I have been trying to reach them by phone for days. The average wait time is 45 min - 1 hr ?? Wow, this is awful. We never had this problem with our local Sunnyvale employee's credit union, now that techcu took over the business the customer service is awful. I sent them an email because they are threatening to cancel my account because I haven't done business with them in a year, really?? I wonder why (not)! When I sent an email to them via their website explaining I try to keep my online business to a minimum due to hacking ect. I was told to just stay on hold for the 45 min. Really?? This came from the so-called VP? Wow, this place needs a major overhaul. Terrible customer service!! read more

After being a member at the original Credit Union for over 30 years I will NEVER again do business or hold ANY accounts at this credit union. I called several times with questions reguarding my acct and was on the phone for longer than anticipated after they had transfered All of my personal information incorrectly from my Mothers Maiden name to my drivers license number etc!!!! Even after this they did not correct it. Unfortunately because of this credit unions lack of communication and horrible customer service my credit score was negatively affected because they said "They had tried to reach me??!" It's hard to reach someone about an issue if you negligently transfer ALL of my information WRONG in the first place!!! After trying to explain this was a miscommunication they STILL refused to do anything about it....Very sad this Credit is not what it once was read more

Tech CU made my relocation into Bay Area very pleasant experience. As I relocated yesterday(as of my first visit to Tech CU), I didn't have ssn, no bank account and no local credit history. Tech CU was more than happy to help me open a bank account and promised that they can issue me a credit card after I get my SSN and they kept their word. Huge shout out to Sneha at Sunnyvale branch. She made sure she followed up on everything and kept me constantly updated with correct information. Now I am a happy member of Tech CU with my first credit card that has a practical credit limit(remember I didn't had any credit history in US) that takes care of monthly spend. I also had pleasure of talking to Sunnyvale branch manager and two more staff at Sunnyvale branch during my visits to the branch. All of them are awesome. Wonderful customer service, nice welcoming attitude towards members, and gets the work done with cheerful smile. I also need to mention that I was Citibank customer from 2005 back home and their Sunnyvale branch didn't care about helping me starting banking relationship with them. They were like " we don't want you". Tech CU banking experience was totally welcoming. I recommend Tech CU to anyone relocating to Bay Area from a different country. Reach out to Sneha if you need anything from the bank and I am sure she or her colleagues would be happy to help. I haven't had any such good banking experience with any bank so far in my 17 yrs experience of dealing with banks. read more