I would like to commend...DRUE! I loved having him help me @ your store. He was patient,…read moreknowledgeable, and very dedicated to helping me, one of your customers! I will be happy to talk to you @ any time about how great DRUE is. With Gratitude & Appreciation, Elizabeth Beene

We had been loyal to Verizon... until my phone started glitching at the worst possible moments (is…read morethere ever a convenient time for tech drama?). We happened to be near an AT&T store and decided to "just pop in" to compare plans. Enter: Britney. I don't know if it's the difference between Verizon and AT&T, or California and Dallas hospitality, but the energy shift was immediate. The store was calm, well-staffed (four team members on a Monday afternoon), and every client was being helped with real patience -- no rushing, no hovering, no sales pressure. Britney was exceptional. Flexible, knowledgeable, and genuinely excited to help. She walked us through every deal and promotion without making it feel transactional. She made small talk, kept the process light, and handled everything seamlessly. I was able to sit there working on my laptop the entire time without losing a single hour of productivity -- she only paused to grab a signature or get my opinion when needed. Dream scenario. An hour later, I walked out with a brand-new phone and zero stress. She was so informative and easy to work with that my dad even took down her information to come back and switch his line purely based on his experience with her. That says everything. The store itself is clean, organized, easy parking, and there's even a cute coffee shop (Lala) around the corner if you need a post-upgrade latte moment. If you're thinking about switching carriers or upgrading, go see Britney. Truly 10/10 service.

Came here to finish setting up a phone line after purchasing a phone 3 days prior. Kimmie helped me…read moreand was great but when I came back today no one was there to help me. They didn't even greet me as I walked in. I sat and waited for 20 minutes and no one bothered to ask me if I needed help. I would love to give this location 5 stars but the lack of attendance today really bothered me. Pt 2: I came back the day after and the service was somewhat better but I was not happy walking out the store. I had to pay my bill today because yesterday no one wanted to tend to me so I ended up paying my phone bill just for me to go onto another plan, which is the main reason why I went yesterday. They said I could not be reimbursed so therefore ruined my t mobile experience. What a shame.

wow! awesome customer service! I had the best team working…read moreon an odd issue with my phone. Aaron Martinez, the manager and Madison did not give up! they were so brilliant, patient and kind. They made sure I left the experience store with the BEST Experience possible. My phone and T-Life are communicating perfectly now! Yay! Great location at North Park- 2nd floor around the corner from Macy's and Lens Crafters. Bravo T-Mobile for this incredible team at this experience store To assist us with our technical needs and setting up news services with great deals!

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

Spectrum has one of the worst customer service experiences I have ever dealt with…read more I clearly informed them that I was moving, yet they transferred my account anyway without proper authorization. I later canceled the service, returned the equipment directly to the original location, and confirmed everything in person. Despite this, they still billed me and continued the service as if nothing had changed. After multiple calls, I was escalated to a manager who assured me everything had been resolved. However, I am still receiving emails and calls regarding a service I no longer have and did not authorize to continue. There is no reason I would choose to keep paying $256 a month for inconsistent service and ongoing administrative errors. At this point, I no longer want or need their service, and I strongly regret my experience with this company.

Spectrum was one of the most frustrating companies I have ever dealt with. My service was down…read morefrequently, my rates kept increasing, and customer service was unable or unwilling to resolve the ongoing issues. When I finally called to cancel, I was suddenly offered multiple discounts to stay. I declined and confirmed that my service was cancelled. Despite that, Spectrum continued sending me bills as if the account had never been cancelled. I called again to verify the cancellation, but I continued receiving past-due notices and additional charges. To make matters worse, Spectrum reported three months of alleged unpaid service to the credit bureaus after I had already cancelled the account. Based on my experience, I would strongly recommend that anyone considering Spectrum keep detailed records of all communications and cancellation confirmations. I would not choose this company again.

Kendra helped me with a billing & cancellation issue that I've been dealing with for more than 2…read moremonths & couldn't get resolved through any other AT&T channel. Kendra did an outstanding job - professional, effective, & kind. Thank you Kendra! You deserve a raise & promotion now!

Duped Again by AT&T's false advertisements and claims. I got an email saying here's a great offer…read more Get a brand new iPhone for $9.99 per month with a trade-in. Your first bill will be $98 and you're ongoing bills from then on will be $59.15. I was skeptical and rightly so... My first bill was $98 and then my second one instead of being $59 is $87 and now that's what they are set to be ongoing forever. Bait and switch classic! Way to go AT&T.

ZERO rating for AT&T. I've never had worse service. I cancelled two lines that were fully paid for…read moreand looked at my bills and now AT&T is charging me 5 times what I was paying for the two lines - a mobile hotspot and an Apple Watch I know longer used - both through wirh their contrast. I then sat on hold for 30 minutes. I would suggest switching.

It's 9:30. Store says they open at 9. No sign of life. What gives? Usually you have to be open…read moreto puss off customers, but not AT&T

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.