Dishonest and not transparent. I was not offered the opportunity to inspect or test the vehicle…read morebefore signing the lease paperwork. When I asked to inspect the car first, I discovered significant paint issues--roughness instead of a smooth, shiny finish, along with scratches all over the vehicle. Because of this, I refused to sign the form stating that the car had no damage. The dealership offered to fix the issue, but when I returned the next day to pick up the car, it was clear they had only done a quick cosmetic "mask job" and did not properly fix the paint problems. When I raised my concerns, the General Manager told me that my only options were to take the car or they would sell it and charge me for any losses they might incur. Both the GM and the sales manager repeatedly stated that all new cars have scratches and that this is "normal." The sales manager even walked me through the showroom, pointing out scratches on multiple vehicles, including a brand-new Nissan Leaf on display. When my friend and I inspected it closely, we did in fact see scratches all over it. The GM also claimed that my car was in better condition than an INFINITI displayed in their showroom. Feeling pressured, I ended up taking the car. I am now in the process of filing a complaint with the appropriate government agency. My advice to anyone considering buying or leasing from this dealer: be very careful. Inspect the vehicle thoroughly, review all paperwork closely, and read every detail before signing anything.

Wow, was the guy I spoke to over there ever rude. I called the service dept to ask for some body…read morerepair info on my 2019 NIssan Rogue and the guy made it clear that he couldn't care less if he had my business or not. He wasn't friendly at all, and there were long silences after I asked a question as if he thought my question was too dumb to answer. I then inquired at Steve's Auto Body Repair on Tecumseh and he couldn't have been kinder or more helpful (and Steve's has a 5 star rating compared to these guys' 2.7).

Bought a brand new truck 2025 Toco, I have 4000 KM on it and I was stranded last night and today,…read more had to call for a jump to get my truck started. Service guy said bat was no good. Drove to dealership and had to wait 2.5 hrs waiting for a battery. So for 2 days of inconvenience I was offered a car wash...witch i was to was free anyway when I bought the truck. Having second thoughts on my purchase now. Only thing that kept me grounded was Heather...she was great!

I will start off with an apology; this will be quite a long review so buckle up…read more First I'll start with saying scheduling the appointment was great, no phone waiting, people knew exactly what was going on and were quite personable. Getting to the dealership was fine, simple enough to understand. Service advisor was fine as well, I think they did a good job. Where things start to go off the rails a little bit is that once in the dealership, the people were not the friendliest, seemed almost a little hostile, no one really said hello other than the service manager who was fine. The flooring in the refreshment area is definitely a choice as there is no flooring there, it's fine, probably just being renovated (I hope). The washrooms have a sign that say they're cleaned once a day at 9pm which is definitely a choice given the current world circumstances. It does say, however that the customers should let them know if there's issues which would be fine except they seem to relieve themselves of any responsibility as if they wouldn't check otherwise (again I hope they're checking their washrooms periodically without a customer asking them to). The reminder to wash your hands was nice except they forgot French and then wrote it in with pen (not really an issue but just found it to be funny that they had at least 5 other languages and forgot French). Outside the dealership was interesting as well. Many of their cars had spiderwebs on them which is understandable if they're old/used/brand new in plastic still but these are display cars that have spiderwebs on them. This includes their Lexus at the very front facing the main road which is riddled with spiderwebs as well. After the service on my vehicle was complete, it took about an hour for a representative to come get me. Fine, out to lunch, no worries. The receipt and report given at the end of the service had all of the services performed but did not have an inspection report highlighting tire depth, brake wear, wipers, lights, anything standard that any reasonable dealership would give you. In addition, the dash cam was unplugged and not plugged in again. This is a new one I've never experienced at any other dealership which makes me wonder what exactly they were doing that would require them to not have record of it. The plastics they install to keep oils and germs off of the steering wheel, seat and gear selector were installed and the only reason I know that is that they were not fully removed causing me to have to touch that stuff anyway. Doesn't make sense. Anyway, I feel like I've gone on long enough, there were a few more things but probably no one from the dealership will read this or care or maybe it'll make it to the "marketing team" or James from Lexus like for all of the other poor reviews. I'll probably never go here again, I think I would rather drive out to London or Sarnia in the middle of winter next time.

service manager is very rude and he did mistake to pull off the interior vent to fix the bottom pin…read moreand he broke that and later he blamed me that I broke that pin and to be honest before that day I saw both pins which were in good condition. Later he said the part will cost 61 dollars and he said 340 dollars + tax just to fix that small part. I showed in attached picture. In the end I will say the service is very bad. the thing is not regarding the part of price which is broken it is about the honest, kindness and the service. thanks

Incredibly disappointing experience buying a new vehicle here. If you are looking to purchase a…read morevehicle, consider going to the Chatham location for better customer service. It is worth the drive! I recently purchased a new 2025 Atlas and when we arrived home a few hours later, we noticed the vehicle had damage on the passenger side, above the wheel. I assumed the dealership would fix the damage or at least help me understand how this could have happened. After reporting it to my sales person, they sent a low quality video as proof that the vehicle was "not damaged upon pick up". This video footage was more like a security camera quality footage, extremely low quality and you could not even see basic aspects of the vehicle. I asked for the manager to simply call or provide me a written statement to explain why or how they determined that the damage wasn't on their end? I was certain it didn't happen during the few hours since we owned the vehicle. The manager didn't even bother to reach out or to explain why they had come to this conclusion. I did get a quote for repairing the damage and fortunately it is only a few hundred dollars but in many ways that makes it worse. The manager was willing to be that rude and unresponsive just to save what would have likely been a $100 repair to them. Keep that in mind, as you consider if it is worth buying a $65,000 vehicle here.

The best place to go get your car fixed up I had them work on my Cadillac CTs and always came out…read moreperfect no problems!!! The people that work there are amazing! Trust me you won't regret it!

Five stars to this guy! Even though the solution wasn't provided to our problem with the truck, I…read morehighly recommend this store for the professionalism and knowledge these people have.

Worst experience buying cars. First one lasted 6 months, the computer fried on my way back from…read more Toronto, leaving me and a couple people stranded in Ingersoll. Computer was worth more than half of what I payed for the car, of course it's not covered. So I scraped the car. Years later when they changed their name to ezee wheelz, for some stupid reason I thought they'd be good. Nope. I bought a car 4 months ago and the tranny blew. No fault of mine. I drive like a grandpa. Also when I picked up the car, it had food crumbs on the seat, dusty, and exterior was dirty. You'd think they would at least detail a used car before selling it. As far as the service dept. I know people that work there, heard some great stories of sabotage. Wonder why they changed names and went bankrupt a few times.

I've only used their service department, so I can't speak for their sales department, but I love…read morethis place. They are always so friendly, both to me and my wife. They do good work, and they're honest and won't rack up charges they don't need to. One guy even offered to drop our keys off at our house when we were unable to make it that day to pick them up. I'd recommend this place to anyone,

The service department is horrible.. Brought in our Kia to…read moreget the control rods and ball joints replaced. We had the car serviced a week and a half earlier at Windsor Hyundai where they did point out the issue of the compromised ball joints but was able to do the wheel alignment and brought all the alignment true with the exception of the L/R camber which was out by 0.5 within exceptable limits. So when we brought in our car to Kia with replacement parts they one overcharged us on the total repair time but the worse of it is that after replacing the control rods and ball joints they threw out the alignment to a point prior when it was even touched for the first time. Windsor Hyundai got the alignment almost true on bad ball joints. Gus Revenberg Kia completely screwed the alignment after replacing the control rods and ball joints to a point prior to the suspension was even touched. They used a completely bs excuse for this reason.... Avoid these jokers at all costs... we're grugingly going back to Windsor Hyundai till I can find a honest competant mechanic.

Gus Revenberg Kia just helped me when every other garage has hurt me. They fixed my car efficiently…read moreand provided thoughtful, caring service when I was in a bad predicament. I am forever grateful. For service, this is an excellent option.

The right side intercooler pipe, (Charge Air), on our ML350 Bluetec Mercedes blew out while driving…read morehome from a drop off. The SUV faltered it's way along and we made it home okay. Discovered the problem and taped up the tear with duct tape so we could drive locally. Found Overseas Motors online, and ordered the correct part, which we got in 3 days FedEx. Excellent well made part, OEM I think. Installed and working great!

I have met some despicable characters in my life and some have worked for equally despicable…read morebusinesses but let me tell you this little story and I'll try to be brief. Once you believe someone was trying to cheat you especially if you feel it is their M.O. it is very difficult to ever trust them again. I purchased a 2016 Mercedes smart car from a dealer north of Toronto several months before this incident. I was pretty happy with the car. It was not new so I was expecting some minor issues . Anyway one day as I arrived home from work I went to secure my vehicle but I could not turn off the key. It would roll far enough so that the engine shut off but the electronic were still live. I couldn't lock the car and the dashboard was still lit up . I didn't know what to do at this point. I covered the dash with a towel and blocked the car with my wife's car because the car would start and could easily be stolen. I was working the next day so we made an appointment at the local Mercedes dealer to have the car diagnosed and this is what happened. My wife sat at the dealer ship for the better part of 3 hours until someone came out to tell her that the "Transmission control module was defective and would have to be replaced. The part alone would cost some $1300.00 and were we sure that we wanted them to order the part for us" BTW Taxes and labor would be extra. At this point my wife called me and we agreed the car needed to be fixed and scheduled a repair appointment. My wife then brought the car home. BTW That "diagnosis" cost me $233.00. When I arrived home that evening I thought this is not right. I removed the plastic cover and exposed the key tumbler. Low an behold there was a solenoid attached to the tumbler with two small screws. I proceeded to remove the solenoid and the key came out. Upon examination the solenoid appeared to have overheated a rubber bumper (fortunately it did not start a fire) which had penetrated the stroke area of the solenoid armature not allowing it to return all the way. I removed the bumper as it served no purpose, lubricated the armature, plugged it back in without installing it, turned the key to the on position, with foot on the brake tried to move the gear shift control module from park to drive. I worked and so did the solenoid hanging by the wire. I then reinstalled the solenoid buttoned up the cover and it's been fine ever since. This all took about 45 minutes and cost nothing. Of course I was befuddled that a dealer charging a labor rate $144.95/hr could be this incompetent but it continues. When a called to speak with the service adviser and ask for my money back since their diagnosis couldn't possible me more wrong they as much as called me a liar and told me I would have to return the car and show them what I had done. The name of this dealership that perpetrated this blunder and were about to perpetrate more atrocities by repairing a perfectly good transmission is Overseas Motors Mercedes Benz 9225 Tecumseh Rd. East Windsor Ontario I'm very sorry folks but I cannot in all good conscience recommend this place of business on the contrary "buyer beware"

Great place to purchase a used vehicle, Chris is honest, down to earth and will not lead you…read moreastray. He always has a great selection of vehicles to choose from, all decent prices!

Do not buy from these guys…read more I went to go look at a crv and asked the guy if it was saftied he said it had already been done. But I found it was leaking oil, it was leaking gas, their was black tape over top of the abs light that was on and the list goes on.

Mauro is the man to see at Rose City for a complete service of the best possible car or van for…read moreeveryone in my family. It is so satisfying to be taken serious by someone you can trust.

My wife's 2018 Mustang has had same problem for about 3 years. Brought it in to be fixed twice, not…read morefixed, had them put it in writing that it was still not fixed before warranty ran out. Now that they know what the problem is, they say we have to pay. My whole family works at Ford. Just myself, I have bought 5 new vehicles from them. Ford customer service is on our side, but Rob Rossi at Rose City says they wont fix it. For a $500 fix that they wont cover, they've lost me as a customer. I wont even give out any more a or x plans to family and friends. Rob Rossi is a real Gem. People like him in Ford management will be the downfall of the company in the future. Glad I'm retiring soon. Sincerely, Dave Stamcoff and Yvonne MacLellan