Go in for an oil change and get a 3k bill. Its funny how many problems come up right when the maintenance package ends.

Buyer beware, the only reason I am giving 4 stars instead of ZERO is that the sales team made things right at the end of the day. The hassle, frustration, and "human error" was almost not worth it. Buyers, pay attention to your quote and repeatedly ask for confirmation that the numbers given are accurate. We had been looking for a new vehicle for several weeks, and narrowed down our choices: Ford Explorer or Toyota Highlander. Because I have had such great experiences with my 2 F-150s, we decided on adding the Explorer unless the folks at Toyota knocked the socks off any deal Ford could give us. They nearly did, so we gave the sales team at Ted Britt a chance to match an almost identical vehicle/price point, which they accomplished - or so we thought. read more

found out the state was going to pay for my car repair because that's what I was using it for. They gave him they gave an estimate of $5,000 to the state for a $2,000 car intending to do business with it. It was quite amusing to the state and I. read more

Ted Britt Fairfax Ford Parts - Thank God they have competition! - Auto Repair Near Me - Fairfax, Virginia

Title issue dated 8/28/20 They messed my title on 2spots. One made me tax exempt and other missed my unit number. Who ever was doing that title work messed up big time. I wasted my last 7hours between dmv and the dealer and issue is still not resolved. Double check your title once u pay off your car. read more

Horrible customer service. When you call during business hours no one answers the phone. A tech promised to call with a diagnosis but he didn't so we had to go over there to find him to speak with him personally and his answer was sarcastic and unresponsive, only that they are busy. I have taken cars over the years to various service departments and I have never experienced such a lack of professionalism. Horrible. I would leave zero stars if I could. read more

I purchased a very lightly used truck from Will Britt himself - grandson of the founder. When I took delivery it was missing one of the ignition keys. He personally promised to get the key to me promptly. Well, three week later I still have no key and they no longer return my calls or my texts. I am simply an DJI fly asking for the key they promised. If this is how they treat me in such a simple matter, how will they treat me when there is a real service need? I went from happy customer to seriously frustrated and disappointed. Stay away from this dealership. Far away. They got my money and now ignore me. And people wonder why car dealerships get a bad rap? BTW - Fairfax Hyundai down the street treated us like a king with our 10yo Sonata. Hmmmmm. UPDATE: After my postings, they finally gave me the number of their key guy and I personally called him to set up a time to get a key made - the problem is finally resolved. Credit to them for getting it done, but raspberry to them for making me work so hard to resolve something they should have gotten done right the first time. (Moved them from 1 to 3 stars) read more

Good luck getting them on the phone, car turn around time is not great either. customer service cant be spoken about because they never answer the phone. read more

Absolutely terrible customer service. Sales lady was so rude (or maybe that just how New Yorkers are?). She treated my wife and me like crap. I was just asking what was wrong with the tire and why the 2021 Tesla didn't pass the vehicle Inspection. Gave me the run around like she was hiding something. It turns out, it just had a nail in the tire, big deal, just tell me that then. Then, after a few hours of notice that we were coming in, she didn't even bother to have the car ready or charge it for us. It had 20 miles of range on it and we all know what that means, it means watch out because you're about to be stranded. On top of that, the car was in turtle mode so wouldn't even go above 45 mph. If your credit is even the least bit spotty, don't expect to get financed here. If the finance guy turns to the salesperson for advice, you know we're all in trouble. A good dealer will get you financed and get you into a new vehicle no matter what. It's a shame though because Ford kept trying to send me to this dealer when I was researching cars but there was no way I was going to buy a car here being treated like a second class citizen and being written off like that. On the plus side, the GM is responsive and seems to care. read more

I have bought 3 commercial trucks from this dealership which was great. Went to buy a 4th truck with the TB4L price. I wanna to pay for truck cash and they told me they won't sell me truck unless I finance with them. Poor business in my eyes. Now I see why my old salesperson left there business. DB move on there part. Total F read more

I'm really unhappy with my recent experience with the service department. I had an appointment on Friday 01/13/2022 at 9:00am because my passenger side was blowing cold air instead of heat. When dropping it off, the service advisor, Keith, was very rude and would cut me off when I tried to explain what was wrong with the vehicle. I asked for a loaner because he told me it was going to take until 3:00pm to figure out what was wrong with it. He told me loaner vehicles were three weeks out and I could not get one, even though I was told I was going to have one when I booked the appointment. Fast forward to 3:00pm when no one called me. I called the service department many times between 3:30pm and 5:00pm. My husband and I drove to the dealership around 5:00pm and they told me my car had not been looked at. I talked to a different service advisor, Andre, and he did not hesitate to give me a loaner vehicle. I rated them two stars, instead of one, only because of my conversation with Andre. Communication was horrible for the next week and I was unable to reach anyone for three days to figure out what was going on. When I finally got ahold of someone, Keith told me that my vehicle was going to be done the following Thursday. I showed up on Thursday because I was unable to get ahold of anyone again and Keith told me that it wasn't done yet. He told me in our previous conversation, that he said it was going to be worked on on Thursday, not that it was going to be done on Thursday. Which was false, because I asked him multiple times when it was going to be done and he said Thursday. I ended up getting my vehicle back the next day. read more

After deciding what car I wanted to buy, a Ford Fusion Hybrid, I searched several Ford dealers locally and around the state and found six cars at 4 dealers to check out. When I called Ted Britt Ford in Fairfax (2 hours away from my home), I was referred to salesperson Gail Jasper. From this first telephone call, through the in-person meeting, test drives, initial paperwork and deal negotiating (with Gail and Suwan in the financing department) and through accepting the car, she was very friendly, helpful and sincere in providing every service and support that I needed to select and buy the car I wanted. I highly recommend Gail and Ted Britt Ford for your future vehicle purchases. read more

Ted Britt Fairfax Ford Parts - 2018 Ford Fusion Hybrid - Auto Repair Near Me - Fairfax, Virginia

Went to look at cars today , the salesman we started with passed us of to another who was more interested in Gavin g an argument publicly with his coworker than helping us . Original salesman tried to get him to focus on us , but was not successful. Stay away unprofessional dealership read more

I would recommend Ted Britt to anybody and everybody. Like this place is amazing. They are knowledgeable when it comes to cars and very helpful when it comes to handling the customer and miscommunications as well. Eric A. who was a Salesperson sold me my Mustang Ecoboost 2019 was nothing but amazing and with the help of Vinny I was able to get a great low APR. Brian with service who has serviced my previous owned Ford Focus has looked out for me every time I had to bring my car in even hooking me up with new tires for a great price. He also let me know of other problems when bringing my car in so I can get everything fixed for one low price. I had one negative run in but the immediate response I received to try to help fix the problem was enough to win me back. If you see a car here .... BUY IT read more

I was interested in buying a new 2023 vehicle, and the salesman and I agreed on a price. The salesman was supposed to email the contract, but he never did. I never heard from him again. This is why most people hate car shopping. read more

Unfortunately, my experience at Ted Britt was awful; the customer service and communication was beyond pitiful. I dropped my car off on December 23rd, received the service report from Richard, left him a voicemail to go ahead and start the work on my car .. four hours later after not hearing back, I called his direct line once more, left an additional voicemail, and called the general service number and asked if they could relay the message to Richard to go ahead and start my car. The woman told me that she could not do that. I called the next day to follow up and try to get the message to Richard to do the work on my car, (mind you; $3,000 worth of work), and found out they were closed for the holiday (I support this fully, but as a previous employee of Pohanka Lexus who never closed, I was unaware that the dealership would be closed) and when I called the day after Christmas, I was told that Richard was off for the weekend. In what world do you work in customer service, know you will be leaving the office for FOUR days, and not check your voicemails / return calls before you leave? During this time I once again called the general service number and asked that my message be relayed, I continued to be told no, and one kind woman even pretended to write down a message for me and told me a service manager would be in touch that day. I never heard from them. On Tuesday December 28th, FIVE days after dropping my car off, I received a phone call from Richard who proceeded to tell me he hasn't heard back from me, I did not leave him a voicemail, and he's wondering if we should do the work on the car. I kindly told Richard I have REPEATEDLY left him messages in a number of ways, to which he responded with an apology and told me he would do better in the communication. Richard followed up the next day to give me an update on the car (Tuesday the 29th) and said he would talk to us soon. This is the last time we ever heard from Richard. On Saturday January 2, we called the dealership ONCE AGAIN, to get an update on the vehicle, and were told that Richard was out today and there was no one else we could talk to. After putting our foot down for lack of a better term, we were told someone else would call us back. The mechanic did finally call that afternoon to report the car was finished. Richard NEVER followed up on this or closed out with us as his customer. On his business card, it lists Richard as an assistant service manager; I would have expected way better from someone with this title. I am FLOORED at the fact that we paid this dealership $3,000 (WAY overcharged), and will NEVER give them the opportunity to work with me, or my family, ever again. read more

Wow, what happened to the Service Department at Ted Britt Ford in Fairfax? It used to be great. Now, it's an endless cycle of message machines and unreturned phone calls. We're 7 hours (!) into an oil change and state inspection, and after no fewer than four phone calls--on one of which I got disconnected--they still can't tell me if my car is ready. Oh, and the chat function on the Service Department website is a total waste of time. While sitting endlessly on hold, I tried to make the chat window work for me. My queries went unanswered for minutes at a time, and when "Alyssa" finally got around to me, she gave me the phone number where I was already holding and urged me to have a nice day. Come on, Britt family! You used to be the gold standard for service. What the heck happened? read more

If I could put a lower rating for the woman who answered the service phone - after I had attempted to call both of the people listed for Vans and pickups for service and neither answered - 2:30 in the afternoon BTW - I would. She hung up on me and was rude the entire conversation - she kept talking over me, and didn't listen to anything I was saying. Kept trying to schedule an appointment for an oil change next week when I told her next week would not work. Claims I only told her one day next week didn't work. Wish i had recorded the call. This is why Ted Britt cannot get better ratings for service. read more

I want to give this 5 stars because my buying process was... AMAZING! But after I bought the car about a week or so in when I noticed an issue and brought it back to the dealership, things were handled poorly. And it was really disappointing to have the maintenance side of the dealership treat me as if I had done something wrong. You can read through the previous part of the review for more details. Just really disappointed! read more

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Before you purchase anything from this dealership, please spend three minutes here, read this story, and review the picture I've attached to verify the story. I contacted the Ted Britt dealership to purchase a car for my wife that they'd recently listed. I informed them that I owned a Volkswagen GTI that I would bring to trade. After I submitted the credit application, pictures of our car, and all of the other legal/ and financial information that they requested, they texted me their offer for the GTI, an interest rate, and a monthly payment. I informed them that the monthly payment was too high for us and told them what we could afford per month. After waiting all day with no further response whatsoever, I received a message the following morning informing us that our salesman had spoken to the manager, and that the deal was a go. As you can see via the text I included, I was adamant in confirming that the price would not be a single dollar more than the range I had requested, as the dealership is a three hour drive from our home. Approximately one hour prior to leaving our home to begin the trip, I again called and verbally confirmed with this dealership that all of the numbers were indeed confirmed, and the exact response was, "yes, yes, everything is taken care of." Three hours later we arrive, and besides two other customers who had just completed their transactions and were being walked out the door, we were the only customers there. The salesman immediately showed me our car, which I test drove, and then proceeded to inspect ours.....and of course this is when the adventure began. The first fairy tale provided was in reference to the road rash on our front rims. He informed us they would be taking eight hundred dollars off of the price of the offered price for our trade because of scuffs on the rims. I proceeded to ask him how many thousands they were taking off of the car he had just shown me, as it had the very same exact road rash on all four of it's rims and the new car was substantially more expensive. That scam was swallowed quickly and never mentioned again.... We were then left waiting at his desk for nearly two hours as the salesman walked around the dealership attempting to look busy and apparently unaware that he was visible. At this point the cleaning crew was literally working around us and the dealership was all but shut down. Finally the salesman approached us with the manager who informs us, "well we're sorry for the long wait, but I'm afraid someone dropped the ball, and none of your paperwork had been processed." They quite literally had two days to do this and had done nothing at all. Even though we texted back and forth with the salesman along our trip informing him exactly where we were the entire time. They had done not one iota. The manager then informed us that the interest rate was well over a point more than they had told us. I responded that was not the number that we had been quoted and repeatedly confirmed. He stated that since no paperwork had been done that our number was not accurate to which I replied, "so your salesman pulled that number out of thin air, correct?" He simply looked at me and said nothing. Finally he offers us the car for just under one hundred dollars more per month than we had agreed on. At this point I was furious and reiterated that not only had we agreed on a totally different price, but that his salesman had put that price quite foolishly in writing and reaffirmed it multiple times. The only response I received was, "I'm sorry". I then yelled, "you lied to us, forcing us into a six hour drive and another two in the dealership, simply because you relied on us agreeing to any number after all of the trouble". Response? "I'm sorry". Not a single word more, no explanation, nor any attempt to right the wrong. He started and right into my face with no expression and kept repeating, "I'm sorry." In closing: If the men and women at this dealership are willing to commit outright fraud, taking it so far as to put in writing, and willfully hurt us in order to pad their monthly commission.....you may want to ask yourself what they would be willing to do to you. We are out eight hours of our Saturday afternoon and evening, forty dollars in gas, and about another twenty dollars or more in tolls because we fell for a scam. (it also could be curious as to why so many of their "5 star reviews" are posted by entities whose only review appears to be that particular 5 star review....) read more

Ted Britt Fairfax Ford Parts - Auto Repair Near Me - Fairfax, Virginia

On two separate occasions I've made an appointment to get my car serviced here. I've shown up on time for an early morning appointment, only to have them keep my car all day and never get to it. They never even called and told me that they didn't get to it, I had to go there after hours and get my vehicle so I could Take the vehicle someplace else. They place zero value on their customers time. They have a captive audience so I'm sure that they don't care. Never going here again. read more

Horrible Dealership. Purchased a car and took it to the original manufacturer dealer and was told there are hidden damages and an ACCIDENT that Ted Britt has not disclosed to me and has covered up from reporting on the car fax. While my car is in service with the manufacturer dealer, Ted Britt has not gotten back to me with a loaner, which they promised or reason for these lies. Horrible business and shady company. read more

**This review is of the Ted Britt Service Department** tldr: Take your business elsewhere if you can, particularly for warranty work from their service department. Document and over communicate as not every service advisor is as engaging as others, being that you may also find yourself in an unethical situation, suitable of after-action and/or litigation. The following has been submitted to the BBB and DMV for complaints on less than stellar business practices of Ted Britt Fairfax Service Department. - After identifying a rear pinion seal leak I took my 2015 Ford Mustang to Ted Britt Fairfax Ford on 8/24/2022 for diagnostic and service. I was later informed that mechanics had checked for a differential leak and confirmed a leak at the drain plug in the rear, but that mechanics had secured the plug and all was ok. At this time I was prompted for payment, upon questioning as to why (as this is a covered service under Ford ESP Warranty), I was told there would be no charge. After noticing odd noises, and fluttering the following month I returned for service on 09/30/2022. At this time I was informed that internal gears from the rear differential were binding and causing problems inside the rear of the automobile. I was told that necessary repairs would not be rendered under warranty because this vehicle had been previously serviced from a third party company on 08/20/2022. After communicating with *** ********, Ted Britt service advisor, I relayed that the initial leak had been identified by the third party servicer in question and it was this guidance that prompted me to schedule the initial appointment on 08/24/2022. While rear differential fluids were filled at this time, all was in line according to the manufacture as to allow safe passage to the dealership for final service and repair on 08/24/2022. In the present circumstance, Ted Britt refuses to action warranty service arguing misuse on 08/20/2022. Their justification is as follows: (1) Preliminary service not taking place at the Ted Britt dealership, and (2) Additive not being included in rear differential service at that time. Both of these arguments flagrant contradictions of embedded verbiage within the National Vehicle Service Contract - FORD ESP Warranty agreement signed on 08/13/2018 and the Magnuson-Moss Warranty Act of 1975, respectively. The FORD-ESP terms and conditions state rear differential service repair as a covered service subject to deductible as component of transmission and POWERTRAIN Care with appropriate maintenance schedule performed as directed by FORD 2015 Mustang Owners Manual. My current FORD ESP Warranty Agreement is scheduled to expire in October 2022, it is my belief that the staff of Ted Britt Ford Fairfax intentionally moved to deceive through the intentional withholding of information and diagnosis on 08/24/2022, as to further damage the vehicle and prolong timeline for non-covered repairs within the next 70 days. This flagrant negligence acts as a clear violation of deceptive trade practices act. Zero efforts have been made to rectify the situation or retain my business. BUYER BEWARE read more

I went to test drive the New Bronco and waited 1 and 1/2 for the sales meeting to get over outside the dealership and finally left. I will not return to this location. I drove across town and my son in law took half a day off from work. read more

I am in the market for a new car, and thus I went to Ted Britt to check out the 2015 4 6 and v8 mustang. I walked in and was looking at the showroom mustang gt and a gentlemen asked if I needed assistance I said yes and then he went on to grab a salesman. This is when Marvin Carroll arrived. A nice man and helpful. He was not a pushy salesman through the entire process which was very nice. He brought me the 4 cylinder to drive then the v6 and then the gt back to back to back so I was really able to compare and figure out which model I was interested in. Through all of this I determined the v8 manual with recaro seats was right for me. Marvin was willing to work with me, making me feel like a valued customer. The entire process was nice, the dealership experience you are probably looking for. I have not pulled the trigger on a new car yet but if I do decide on the Mustang then I would be happy and confident to purchase from Ted Britt in Fairfax from Marvin Carroll. read more

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Made an appointment a week out, dropped car off at 6:30AM, they said it would be done around noon. They didnt even look at the car until 1:30PM, and quoted me a bill 3x independent shops. Stealership through and through. Waste of $30 in uber fares read more

The service on my vehicle was incomplete and I was dissatisfied; however, Ricky at Quick Lanes was very apologetic and went above and beyond to schedule my vehicle to be serviced for the second time. When I say above and beyond, I mean just that. Ricky dispatched Levon and Da'Jhaun to pick up my vehicle in Alexandria and they drove it back to Quick Lane to have it re-serviced properly, added a car wash AND dropped it back off to me in Alexandria. This is Customer Service at its best! And I appreciate it! read more

Having to reduce my rating, just because of my totally inconsistent experiences. I wanted to trade in my new Fiesta, it just wasn't right for me with too many issues, but the usually attentive salesperson never called me back - I left 3 messages!. Later that day, I went to my more local Sterling ford dealer, and they got me into an upgraded model, at a grand less! Service department seemed interested in the concerns I had in my first car, but didn't find any problems; the new car doesn't have any of the issues, and has heat (seriously, first barely produced heat!)! I like the TB4L concept, but TB guys, ya gotta follow through; I'd've rather given you a chance, but again, you failed to follow through! read more

UPDATE RICKY RECTIFIED THE SITUATION FOR ME, THANKS RICKY. Ricky was more then helpful in making sure that a got a Battery replacement free of charge & even called me the next day to make sure all was well read more

Ted Britt Fairfax Ford Parts - Service sticker from 3/28/18 - Auto Repair Near Me - Fairfax, Virginia

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First time car purchase and everyone (Brian & Mark especially!) were so helpful and willing to make sure I left with a car I loved at the right price. I'd definitely recommend Ted Britt Ford to anyone for a fair and honest car-buying experience! read more

I brought my 2013 Ford Fusion in to have them look at an issue with the gas tank. Specifically, the car won't take any gas before the pump automatically shuts off. I dropped the car off at 7:30 in the morning and followed up by phone at around noon (call went to voicemail). Finally, I got a call at 2:30 telling me that I needed to pay $1,500 to replace the fuel tank. I was surprised by the price of the repair so started asking the service advisor (Brian) questions about what was causing the issue and why it necessitated a new fuel tank. I also wanted to know if passing on the repair would present a safety issue. The service advisor couldn't answer any of my questions and told me that, "they read the code and the code says to replace the fuel tank." So basically, I waited 7 hours for them to read the code and mindlessly tell me to spend $1,500. I decided to pass on the repair and picked the car up. As one last pain, there was a huge back-up at the cashier causing me to wait before I flushed the $142 diagnostic fee down the toilet. I bought my car at Ted Britt Ford and was hoping I could rely on the dealership for top quality service. Instead, I was treated like some sort of cash piñata. I can take my car to any old service station for mediocre service, so I guess that's what I'll do next time. read more

2 words. Broken promises. Oh and another word. Ghetto. A couple things promised with the purchase of a 2010 F150 Lariat, and am still waiting on the delivery of said promise. They wont return my messages. Go somewhere else. Dont waste your money. read more

It's my first time with Ted Britt's. Purchased a Ford Mustang Ecoboost 2018 at a great price. Let me be very honest about onething, if you are a resident of Virginia or living within 300Miles radius of DC/Fairfax area - Look nowhere else, I would strongly recommend to visit this place atleast once. The staff with whom i interacted with all along the sales process - Bryan and Allan - they showed great amount of patience and did everything they could to get us the best deal beating every other competitor in the market. I had quite a number of bad experiences with other ford dealers - but Ted Brits won me over. Overall Great People, Great Price and Great Experince. Keep it up. Thank You Guys. read more

The team at Ted Britt goes above and beyond to provide value and convenience every time I use their services. Most recently I brought my 2014 Ford Focus in for a door latch recall and other minor service. Not only did they promptly address all my issues, but they also identified a gas leak I had no idea about. When all was said and done they provided a porter to meet me at the Vienna Metro (I live and work in Washington, DC) and charged me an absurdly low rate due to the generous warranty. It's hard to imagine buying my next car anywhere else, and that's a testament to the the professionalism of the team there and the value I've received in all my dealings with Ted Britt. Certainly doesn't hurt that the car is reliable and a blast to drive! read more

We are switching over car companies because they have the absolute MOST TERRIBLE service I have ever received. Good luck trying to get any help besides buying a car. One ring to sales they answer but anyone in service is nowhere to be found. They will all be back some other day. So will the manager of the place. Like HILARIOUS. They cannot provide me with the part to pass STATE INSPECTION. So I called corporate and this lady tells me I should get a rental car and that at this time they cannot provide me with any service. They will not offer me any assistance while my car is out of inspection due to the part they cannot provide the customer. But I should spent my own money on a rental. She hung up on me. and told me she is the case manager. Like just HILARIOUS GROUP of people that claim they care about their customers. I do appreciate the gentleman in sales who did assist me in being able to get in touch with someone from service who again said would call back but NOTHING. read more

Service? What service? I am a long time Sheehy customer, but after Patriot Harley Davidson sent me out with faulty front brakes and a broken horn (Sheehy owns PHD) I started looking for another dealer to build a relationship with. I decided that I would give Ted Britt a shot when my wife's car needed new rear brakes. Wanting to be a good customer I scheduled an appointment for 6 am today (Wednesday) and got a confirmation email that my appointment was scheduled. Perfect. This morning I arrived at the service department at 5:30 and proceeded to use the night drop to leave my keys. When I scheduled the appointment online I stated I needed the vehicle back by 2:00 pm. Since I was dropping off at 5:30 for a 6 am appointment and only needed rear brakes there shouldn't be an issue. 2:00 rolled around and I had not heard from the dealership, so I called. The service writer was confused when I gave my name, and asked for my phone number. I was put on hold for a brief period and someone else picked up and explained that they had done nothing to the car, because nobody bothered to check the night drop. They didn't know they had my car. The did offer to keep the car longer (at least an hour just to tell me how long they needed). I simply picked up the car and will go elsewhere. Ted Britt, you shouldn't schedule appointments if you have no intention of keeping them. You won't be getting my business, and I will make sure to mention your lack of service at every opportunity. read more

Never take your truck or car here for service. They will seriously try to rip you off and upsell you. Just an example of one of the experiences I had was a deer hit my driver side mirror. The only thing that needed to be replaced was the actual piece of glass ($70 at the most) but the service guy insisted that the entire mirror assembly needed to be replaced over $500! Ridiculous. And let me not even get into the oil change transmission flush and all the other stuff that does not need to be done. Stay away from these people! read more

In my opinion, their business practices are completely dishonest! I made an offer for a certified pre-owned car. My offer was accepted and I wanted to give them a deposit. They told me "we don't accept deposits on used cars". Both the dealer and I signed a purchase order, but they offered me completely non-competitive interest rate for financing, so I secured my own financing at a dramatically lower rate. That took one day. Once I arranged financing, I made arrangements to pick up the car. That's when they told me the car was sold to someone else an hour ago. When I asked how that could happen when we had a signed purchase order, they told me "you didn't follow the correct procedure". Isn't that their job to tell me what their procedure is? In my opinion, they got a better offer and chose to not honor my offer. I think that's completely dishonest! To make matters worse, as consolation, they offered me a similarly equipped car with 7,000 more miles on it. All I had to do was pay $200 more. In my opinion, you should shop somewhere else! read more

My buying experience with Eric Anime (not sure on spelling) was amazing. Bought my escape in 2018 and a year later my wife's explorer from him. However with my wife's explorer it has been in shop no for 3 weeks for a defect of some sort. It's only 1 month only with 509 miles. My disappointment isn't with the defect it happens. My annoyance and grievance is with how service is handled. I try and get updates on my wife's 50k car that she had for a Week before it went in to get fixed and she hasn't got to drive it since. When I call to get update they either 1. Tell me no update and make me feel as if I'm crazy for wanting update on my asset. Or 2. Don't ever answer their phones and I leave voicemails and don't hear back for a few days. I keep getting the attitude of (these expensive cars have lots of bells and whistles and sometimes things go wrong". I'm not stupid I understand defects happen. But some urgency and understanding that my wife is spending 50k for this vehicle and has made two payments on it while it's been sitting in your shop. So again sales group was amazing. Service department has left me frustrated. So I really appreciate sales side, read more

We were looking at buying a used F150 and going to trade in a motorcycle. While waiting for a trade in price on the bike, a manager basically told us to leave. He said he wouldn't budge on the price of the truck and the bike probably wouldn't be worth anything. We had never even talked about price so we were confused why we got such a rude response out of nowhere. So we left, plenty of other F150's for sale with people that want our business. 30 mins later we get a call from the GM, Moses, who apologizes and tells us to come back so he can "make an offer we can't refuse". We go back, he basically echos what the other Manager says. He says the price is what it is and offers free floor mats and a car wash. Wow way to "make us an offer we can't refuse". We promptly leave again. Still never officially saying no to the truck. We were gonna buy it at the listed price, just was curious on the bike trade in but never got past that point. We were only meant with disrespect and rudeness. The hilarious part is while waiting, we were literally talking about buying the truck even if they couldn't take the motorcycle on trade in. We had an offer elsewhere to buy the bike off us. We were ok with paying the $33k price of the truck and we were talking about plans to get it home and when to sell the bike and all. Then the Manager came over to make us feel unwanted and disrespected. But, when it comes down to it. They don't care. Maybe they shouldn't. It's a great truck at a great price. It's ashame we won't be buying it. read more

Purchased my 2016 Ford Mustang Ecoboost on December 2016. This vehicle has been a nightmare since day 1. I have been to 3 different dealership and looks like no one seems to he able to fix anything. At around 14k miles I had an ECU problem and needed it replaced, transmission was barely working and almost got stranded in Richmond while I was on a trip. And now I'mcurrently experiencing a massive oil leak after I recently dropped it off to get it checked out and was told your car is perfectly fine. A customer shouldn't have to go through hell to get there car fixed. This is the second time my head gasket blew and I barely can drive my car now. It sits at home 80% of the time so there won't be any further damage. The customer service is the worst I have ever seen. No one calls you to follow up with your vehicle and I shouldn't have to call a million times to get a statues update. I have had my vehicle for 1year and 10 month; in that time frame my car has 13 pages and counting of problems that needed to be fixed. Some of the times they don't even fix the problem but claim they did. I have contacted corporate about it and they aren't any better. There is only 3 people from corporate who actually understood what was going on instead of making the problem worse. DONT RECOMMEND THIS DEALERSHIP AT ALL!!!!! read more