Had an awesome car buying experience recently! The friendly/knowledgeable staff on site paired well with the user friendly website I had used to browse through different makes and models. Would definitely recommend buying a car from here! read more

I must say I am severely DISAPPOINTED in my recent interactions with Ted Britt Ford in Chantilly. Recently my son's (admittedly) older 2002 Ford Explorer failed inspection at our usual testing location due to the parking brake light not coming on. (The VA inspection sticker was not removed by them as we had 45 more days to pass inspection). Having dealt with Ted Britt many times before in service and purchasing cars, I thought it would be good to get them to fix this problem as they could get to it quickly. ( my son is home on spring break and attends school out of state) Our service advisor "Freddy" said they could do it the next day. They did fix the problem and as they do state inspections, I asked if they could then do that as well. They failed the vehicle and then listed at least 5 reasons and suggested ~ $2500 dollars in repairs. As these were items that my son and I should complete we opted to not have them do it as we still had 45 days to do them. Later that night I get a frantic call from my son that the VA inspection sticker is gone!!!! A new nightmare. When we went back the next morning and asked why they took the sticker off when we had another 45 days "Freddy" told us the first thing anyone does is remove the old sticker and that it should have a rejection sticker in its place. And then added that everyone does it that way. Having had multiple older vehicles due to children getting first cars and having had others fail the initial inspection, I have never had this happen before. "Freddy" said then they were all doing it wrong. The worst was no offer to try to rectify the situation or even offer to apply the rejection sticker. NO FURTHER BUSINESS WITH TED BRITT!!!! read more

My wife bought a Ford just under four years ago with a maintenance plan. I've gone to Ted Britt twice, Koons twice and I will be heading to Ted Britt again for the next maintenance update due to my subpar experiences at Koons. I like the fact Ted Britt techs have never tried upselling any other services or parts (i.e. unneeded tires). I hope that's still the case when I visit again. read more

Classic car dealership tactics and negotiating culminating in 6 hours wasted. We were told to take the car home and think about it. Instead, took the car to OURISMAN KIA IN CHANTILLY and were instantly approved for the reasonable deal we were seeking. Drove our new Kia back to Ted Britt to return the Ford keys and car. Didn't mention the new Kia - just said we were going to keep looking and didn't want to buy today. Only then were we extended the offer we wanted, and still wasn't as good of a deal as the Kia. Oh yeah, and the Kia Rio MSRP was higher, had lower miles, and was a year newer. We will not be returning to Ted Britt for any new vehicle purchases or services (own a Ford purchased from CarMax). read more

Never, would I purchase anything from from these folks again! I purchased a vehicle from these people. I offered them what they asked for and paid in $100.00 bills. They delivered the vehicle. Their driver came with all sorts of paperwork and information releases. I declined to sign the paperwork that would release my information to their "affiliates" and paperwork having to do with financing since I was paying in cash. A week later they called and they're coming to pickup the vehicle. Yes, I could fight it and win since I already own the vehicle titled, tagged and insured, they accepted the money and delivered the vehicle. But I'd rather not do business with anyone that interested in my information. I would have gladly been their customer but I am not going to be their product! My information is not going to be extracted at gunpoint to be sold or used for other purposes later. read more

if I could give them negative stars I would. READ THE REVIEWS before you waste your time or end up tangled in bad service for life. I came here to purchase I car that I saw online, they were adding about $ 3,000 in processing fees, are you kidding me? When I asked why so high nobody could give me a straight answer. I walked away (glad I did), I feel this dealership just robs costumers in their faces and hope they do not notice, feel very sorry for those who don't . READ THE REVIEWS, I should have done that before I wasted my time here. read more

I should have written this a month ago. Recently took delivery of a 2021 Mustang Mach e. It took over a year from the date that I ordered the car until I received it... a lot of misinformation from Ford about the status of my car delivery. However, Mitch Sulkess at Ted Britt was SUPER. Lots of communication and advocacy on my behalf. btw, I love the car read more

I just bought a new Fusion. I had to buy it at Koons in Silver Springs, MD, as the VA dealerships didn't have the color and options I was looking for. Now, if I could have bought it at Ted Britt in Fairfax, I would have. Why would I drive to Maryland to buy a Ford if I didn't have to? When I took my Fusion in for service for the first time at Ted Britt, I must have been asked a half dozen times, "did you buy it here?" "No? "This immediately lets the customer know that those who bought at Ted Britt will receive preferential treatment over us persona non grata outsiders who are made to feel marginalized by our gate-crashing into the exclusive T. Britt owners club. News flash to all you Ted Britt service folks: Ted Britt does not make cars. He sells them. If he is a Ford dealership, he sadly has to service the warranty on all Ford cars. Please, don't make customers feel bad because they didn't buy their Ford from Ted Britt. If I want to feel bad about myself, I will call my ex-wife. read more

I bought my 2010 Mustang in December 2009 here. The buying experience was wonderful. The salesman, Jason, was great. And the financing process only took about half the time as it usually does. However, I'm writing this review about the Service Department. Three months and 2,500 miles after purchasing my brand new Mustang, the transmission suddenly gave out. I called and spoke to Joe (Gold Team Service Advisor--who was great!), and was told to bring the car in first thing in the morning. He let me know that loaner cars were first come, first served, so try to get there as soon as possible. The next morning I took the car in, signed the papers for my loaner vehicle, and was out the door in about 15 minutes. That went very smoothly. Here's where the sh*t hit the fan. I got a call from Joe later that day telling me that there was definitely something wrong with my transmission, and that they had called Ford Headquarters, and no one had ever heard of that happening before. Wonderful. My brand new car ended up being in the service department for 18 days while the mechanics tried to fix my transmission on a trial-and-error basis. After two weeks, I wrote a legal "lemon letter" to the General Manager of Ted Britt, and copied it to the President of Ford Motor Company. I got the return receipts from the post office in the mail saying that the letters were received, but I never heard anything from either of them. FINALLY, after weeks of frustration on my part (Joe's part too) I finally got the call that my car was ready to be picked up. I went to the dealership expecting that there would be no way they would expect me to pay for 18 days of a loaner car when the issue with my car wasn't regular maintence--it was a fault on their part. But I was wrong. Joe told me that he got Ford Motor Company to cover 14 days of the loaner, but that I'd have to pay the remainder. He told me that he didn't have the authority to clear the last four days, but if I spoke to the service manager, it wouldn't be a problem. So we went to talk to Steve Seymour. Steve was one of the rudest people I have ever met. When we went into his office, he didn't introduce himself or shake our hands, just listened to our case as he sat staring at his computer screen. When we told him that I bought a brand new car because I wanted one that was reliable, and now I question the reliability of my car. Also that it seemed unfair to have to pay for the loaner car when the car shouldn't have had to be in the service department in the first place, he looked at us and said "well, tough." TOUGH?! I started to get angry and tell him that I am only 22-years old, that this experience has ruined the Ted Britt (and maybe even Ford) name for me, and who knows how many cars in my lifetime I have left to buy, but it will definitely not be from their dealership. He then says "you're really going to let $40 make you not buy a car here again?" in a very smug smart-ass way. Granted, $40 isn't a lot of money, but it's the principle of the thing! We went and spoke to the General Manager (who was VERY polite), and he waived the $40 fee. I then got the paperwork to get my car back. When they pulled it up, it was FILTHY. The car had just been washed when I took it in there. Also, they had put 50 miles on the car, and didn't replace the gas they had used. At the VERY LEAST, I would've expected to get my car back in the condition I took it there in---clean and with a full tank of gas. All in all, I was EXTREMELY disappointed in my experience with the service department here. My brand new car was in the shop for 18 days with an undiagnosed problem, was given back to me in much poorer condition than it was given to them in, the service manager was VERY rude, and I wasn't offered any sort of incentives for my troubles (free oil change, free rental car, extended warranty, etc.). It's unfortunate that I have a regular maintenance package included in with my financing, otherwise I would NEVER take my vehicle there again. read more

Well after an 8 hour experience buying a truck last July we just found out we do not have a valid registration on our new vehicle purchased at Ted Britt. After 2 phone calls to them yesterday they have yet to call us back :(. Our truck was supposed to have tags transferred from our old vehicle and apparently Ted Britt registered our vin with some other tag #. So word to the wise. If you want true customer service don't go to Ted Britt. I still can't believe they haven't called us back! Shame on them for this error and their lack of customer service! Update ... A week later after multiple phone calls and no return calls my husband was put on hold and laughed at by Ted Britt ford staff for 42 mins...then hung up on. He then wrote the general manger a email. She responded to the email quickly but she didn't take responsibility for her staffs poor behavior or seem to care. She did offer to get the tag situation fixed. And she did locate the registered tags that were in someone desk... read more

"Ted Britt 4 Life" is a giant SCAM. I bought a used car about a year ago just because of this incentive. I have brought my car in 3 times this week to be serviced (I have to have all services done through them for the Ted Britt 4 Life to remain valid) and they NEVER have loaner cars. Service center is terrible and treats their customers like trash. I was hung up on 3 times by one of their female employees because I asked for help reserving a loaner car and making an appointment (which apparently they "don't do"). The service on my car would take over 6 hours and they just expected me to wait there. Everything about this company is shady and they hire the worst people to work for them. I cant believe this place is still in business with its unethical business practices. I told my co-worker about my dilemma and she shared that she had bought a brand new Explorer from Ted Britt in 2014 and it is always in the shop. She said the staff was also rude to her and talked in circles to avoid working on her car. She said one time she brought her car in and they said it would take 3 DAYS for them to diagnose it because they were "behind". Ted Britt vehicles are MONEY PITTS. Save yourself the headache of dealing with their service centers, rude employees and lemon cars. read more

I was on a tight scheduled and assumed (wrongly) that scheduling a maintenance appointment would help ensure that a simple oil change would be completed in a reasonable amount of time. When I scheduled the appointment I was informed it would take about 1 hour. When I checked in (on time) to the service department I was told that they hoped to get it completed in 1-and-a-half hours. I mentioned to the service tech that I was informed it would be an hour and he retorted that they had been open since 7 am and there were cars in front of me. I mentioned that I thought scheduling an appointment meant that my car was already in the cue ready to serviced as scheduled. My appointment was for 9am and my car is still in the check-in bay at 9:55. What a joke!!! If you want service- go elsewhere. Car was completed at around 10:45 (1hr 45 min). So I guess the lesson for Britt Service is to ensure you handle your appointments as scheduled. read more

Marvin greeted me when I arrived. We spoke briefly about what I was looking for and he showed me a fusion and a focus that "may" have been in my price range. He was pleasant enough and I enjoyed interacting with him. I didn't buy either car, but it was fine. Then, a week or so later, I stumbled upon SmartWheels, a part of the Ted Britt empire and RIGHT next door... Now, once I told Marvin what I was looking for, why oh why did he not refer me to SmartWheels??? Much more within my budget, still keeping it in the family, etc? WTF? Anyway, I ended up buying a car from SmartWheels and will review them on yelp as well. read more

Bought a new 2011 Fusion on April of '11. Also got the extended service plan so I can basically have all manufacturer services and any related repairs done without paying each time. I don't drive much, so today (March 10) I went in for the first full service on the car. I called last week (March 2) to make an appointment, and the first available was today - I was told to bring the car in between 8 and 9 am and it would take about 90 minutes for the service. I arrived at 8:15, waited 15 minutes for anyone to check me in, then was told that because there were a high number of clients who just came in (no appointment), it would take 2.5 hours to service my car. That is just ridiculous! Why should the person who took the time to make an appointment be inconvenienced by being pushed to the end of the line?! When I asked if they seriously expected me to wait 2.5 hours for an oil change service, they said they would give me a free loaner and call me when my car was ready. I left the dealership with the loaner at about 8:40. By NOON I still had not had a call, so I drove back to Tedd Britt and the car was not yet ready. Went to the Cashier's desk to check, she said to go back to Service and check. Went back to Service, they said they had just sent the invoice to the Cashier, so I went BACK to the Cashier, got the paperwork, went BACK to Service, and they had someone bring the car around. And after all that, the car was not vacuumed, not washed. I basically would have been in better shape if I had gone to my local Jiffy Lube - at least I would have been in and out in less then 30 minutes. The "Service" department seriously needs to take a look at how it works with customers and find a way to restructure their operations. This is RIDICULOUS! read more

I've been sitting in the lobby waiting on our salesman to return for... About fifteen minutes. This is the third time we've been ditched as such.  Fairly unimpressive all around. I'm not sure what our guy is doing, but he's showing someone new around now, which I guess is pretty cool for that guy. All in all, I came here fairly unhappy with Ford in the first place. I let him know when we started that this is my opportunity for them to "earn my business" as they so eagerly say. I haven't gotten the car yet, and right now, I'm fairly certain that I won't. However, if I end up getting the car, I'll be sure to come back and update. For the time being...I don't think our dude is coming back. Has anyone seen him?  I'm going to Google search the police non-emergency number real quick to report a missing person. Edit- Our sales guy (Islam was his name) came out with this review in hand five minutes after I posted it. Props for speed, but negative points for execution. If it's got to that point, you send out a manager to inquire. Not the salesman who caused the review. And then, this poor dude tells me that "The manager says that we aren't going to make any deals with you unless you take it down". I'm completely blown away by the utter lack of professionalism shown by this Ted Britt. I respect directness, don't get me wrong. But to tell me that I have to take the review down? Sweetheart, the review is a PROBLEM, and one that won't be fixed by holding my potential car purchase hostage. You're not special. I can go wherever I want to pick up a Mustang. And, uhm...well, I think I will. Just kidding. I'm not going to buy an Ecoboost. That thing drove like my Fiesta. What a disappointment. Kids, if you're reading this, don't buy a Mustang! Buy a Camaro. Thank you, Fairfax Ted Britt. You've killed two birds with one stone - I don't have to worry about including either Ford, OR any Ted Britt location in my future car hunts. read more

6 out of 5 stars ...find your car with Alia and have Gardener help seal the deal; Ted Britt has a new, loyal customer, because of them!

I am only writing based on my experience as a customer of the Service Center. My 11 -year-old Mustang was having some problems, and since moving out here, I haven't located a Ford center, opting for quick oil changes at Jiffy Lube etc. Anyway, this location is VERY convenient, and I thought I had heard someone say their service prices were reasonable. My check engine light had been coming on and going off, and I figured it was a good time for a check up. Well, four hours after dropping my car at the shop, I get a call. The manager was patient, but he flat out lied to me. He said that something -- likely squirrels or rats -- had been chewing through wires under the hood of the car and it could stop working at any moment. Estimated cost $3,000. on my 11-YEAR-OLD car. obviously a bit of panic. my coworker, upon hearing my distress, refers me to a mechanic in Arlington -- I will look up his firm. I believe it is Toyota. my coworker has been taking his Ford Escape to this guy for years, and always received honest estimates and high-quality work. thankfully, he's able to fit me in the next day. all that needed to be done: new spark plugs, oil filter, air filter, and serpentine belt. [one year later, at 114,000 miles, still going strong!] I saved $2,400 by getting a second opinion. If you go to this Ford's service center, go at your own risk, and be sure you aren't being taken for a ride! read more

We bought a used BMW from that Ted Britt and the sales person not only lied to us about the car he also lied about our credit score. We found out the car had an accident just before we bought it. Also the salesperson Kermit told me that my credit score is under 700 which I told him is impossible. When I confronted him he said that's the truth and wanted to bet me $100. When I signed the papers we found out that he was lying and it was 760 as I told him. He used that to make us feel like he is doing us a favor. He used too many tricks through out the process. I would not recommend working with him at all. However the finance people were nice. Also the car did not turn out as clean as he told us to be. Overal, I am really dissatisfied with the tricks he played on us and when we found out it was already too late. I would never go there again! read more

I bought 2 cars from Ted Britt Ford within a month, the pre-sale attention was great. After I bought the car I couldn't even get a return call. Know that after the check has cleared, they don't know you. Very poor buying experience. read more

Was communicating online with Mike, the salesman. We came to an agreement on an out the door price of the vehicle. Ran the numbers through my bank, got my approval and told Mike I was waiting for my check to arrive and informed Mike if the vehicle drove well, and overall look well, I would proceed with the deal. My only concern at the time was the vehicle had been sitting on the lot for a while and they had dropped the price by a $1000. Not too much of a big deal, I still wanted to go look/drive and vehicle. Went to the dealership Saturday, 9/1 and when I arrived the vehicle was cleaned up sitting in the parking area. It looked nice. After I finally met up with Mike, he opened up the vehicle to show me. The first issue was we couldn't get the driver side rear seat to fold up. I tried, Mike tried and another salesman tried but it just wasn't coming up. No problem they said, we will have that fixed. Next two issues I noticed were the bottom plastics pieces on the seats, completely broken and basically hanging, but I was told, no problem, we can fix that too. I eventually drove the vehicle, drove great by the way, but when I returned I just wasn't comfortable handing over my check to these people even though they were going to issue me a "we owe" slip. Here's why: Mike goes up to the Sales tower and I can here one of the mangers say, "It's only plastic"... That's true, it's only plastic. If it's only plastic it should have been fixed before listing it for sale, at least that's my thinking. But I guess this dealership didn't want to fix any small issues with the vehicle and try and sell it "as is" and hoped someone either didn't really care about the broken plastic pieces or rear seat or just wouldn't notice. Anyway, after I heard the sales manager make those comments the way he did, I got up and walked out the dealership. I took my business/money elsewhere..... it's funny, because a little while after leaving their dealership, I checked their website and they dropped the price of the vehicle another $1000. Arrogant scumbags! read more

Ted Britt Fairfax Ford Parts - Price drop, another $1000. Lol - Auto Repair Near Me - Fairfax, Virginia

Beware...I brought my 2006 Ford hybrid in after a mechanic friend was unable to bleed the brakes on my Hybrid which requires specific knowledge of. I brought my car then to the Ted Britt Ford location service shop and after a long hassle of waiting in lines to simply drop off your keys, and after being explained it would cost me $186 for a simple diagnostics ( when I already knew what I needed which was a brake bleed job) I left it figuring they could bleed the brakes with the dealership equipment to do, just that. Hours later, I get an email stating I needed all 4 brake hoses, another caliper and $500 bleed job totaling $1500 of work to a car that had JUST passed inspection 2 weeks earlier and had JUST been worked on. This was a complete attempt to Financially snow blow this single mom when I walked in already knowing what I had done or needed by a mechanic friend. I left and brought my car to a nearby mechanic and they bled the brakes for $300 instead of getting screwed by Ted Britt Auto Fairfax. Get ready to get ruined or scammed here....buyers beware. #trdbrittfordscammers #tedbrittfordsucks read more

Overall experience with Ted Britt Ford of Fairfax was just ok at best. I inquired about purchasing a 2013 Ford F150. The salesman I dealt with was Arsham. Arsham was a nice guy overall but I thought he could do a much better job going over the vehicle and its features, he basically gave me the keys to take a test drive and when I got back I had a few questions and he had to go get a manager to answer for me. I asked Arsham if they would fill up the gas tank if I decided to purchase and he agreed he would do so....not a deal breaker but would expect a full tank of gas if buying a vehicle. After agreeing to the purchase there was a short wait to see the finance guy. Cant remember the finance guys name but he didn't seem overly friendly either. Also, not sure who is responsible for contacting the insurance agency to add a vehicle to your insurance but the finance guy took my insurance information but never really said if he contacted my insurance or not. I ended up calling them myself several days later and they had no clue I purchased a vehicle.Back to the full tank of gas......when I get out of finance, Arsham, the sales guy, stated he took the truck to fill it up with gas but the gas pump at the gas station was broke so no gas...but there are like 10 gas stations in the same area and he didn't fill it up, what a load of crap, not worried about freebies and all that but just be honest and don't give me crap about the gas pumps being broke. So, I drive the truck 1 hour back to my house and lo and behold, the truck had an issue. I called and sent videos to the salesman , Arsham and the used car manager, Brian, and a long story short, they were more worried about losing the sale than taking care of me and my needs. I ended up having to have the vehicle towed back to the dealership to fix the issue. The only good part of this story is the service tech that I dealt with, Ricky. He was very professional and upfront with me about what was going on with the vehicle. He took the time to explain things to me and he ended up fixing the issue and getting it back to me. I still have not heard anything more from the salesman Arsham, or the used car manager Brian to see how things are so I guess all they were worried about was the sale not what happens after the sale. I have never enjoyed the car buying experience as it is always gut wrenching and Ted Britt Ford of Fairfax did nothing to change my thoughts on the process. read more

Buying a car from this dealership might be one of the worst decisions I have ever made. I bought a brand new car from them in 2012 I began complaining about how the car ran with in the first 5k miles, there explanation, the engine hasn't broken in yet it will all change when that happens. Ok sure, I don't know a ton about new cars having never bought one. That sounds right. Over the next five years they continued to lie to me and bandaid fix my car till it was out of its factory warranty. Where then the car 5 years in completely failed. leaving me with a 5 year old boat anchor. I will never buy a ford ever again and most of all I will never buy a car from any dealership with the name Britt on it. They offered no help in making the repairs any cheaper when they were the ones that repaired the car just 16k miles earlier and literally made no attempts to help me buy another car when my pregnant wife and I were left without our only car cause the repairs were not worth completing because they exceeded the value of the car. To take it even further they called to ask us how our experience has been with the dealership and we told them all of this...the girl was sweet and said I am going to get this to my boss immediately and have him get back to you. Haven't heard a thing and that was almost 2 months ago. Do yourself a favor and if you buy a car don't go through these guys. Unless you have too much money and love to give it away in return for crap service. read more

Pat, Kathy, and Tim did an outstanding job when we purchased our 2017 Explorer. All were polite, professional and competent during the entire process. Thank you for your excellent service! read more

Ted Britt Fairfax Ford Parts - Ted Britt 2017 Ford Explorer Platinum a - Auto Repair Near Me - Fairfax, Virginia

I bought a new Focus with navigation here about a year and a half ago. One very specific concern I brought up about the navigation was paying for updates, which I feel is silly because I can easily get maps with turn-by-turn for free. The salesperson, Michael(?) assured me that with this new system connected to Sirius, the maps update themselves for free! I thought that was pretty neat, so I went with navigation. Flash forward to yesterday, I get a mailer from Ford trying to sell me the 2015 updates for my on-board navigation system for $149.00. I'm pretty pissed. Hope the little extra bit of commission they got was worth a customer never returning to the dealership. I guess it's true that a car salesman will say anything to close a deal. read more

I highly recommend this service center! Richard Wagner was our Service Advisor and he was extremely friendly, professional and knowledgeable. He went above and beyond to assist us with our vehicle and to provide information on financing options to pay to get it repaired.   They determined what was wrong quickly, ordered the part and repaired our Expedition - and the estimate was exactly what they quoted! We have purchased four vehicles from Ted Britt since 1989 and have always been pleased with the service we received but Richard was exemplary. read more

If I could give my experience with this dealership a 0, that would be too high. It was such a disgusting experience. It deserves a negative score for the mistreatment and verbal attack we were subjected to by the sales manager. Never in my life have I been verbally attacked, yelled at, insulted, demeaned, and called misogynistic names by a car dealership in my life when simply trying to make a deal and buy a new truck. I mean the guy had to feel like a fool after it all, since we never even raised our voices! After hours of having our trade in assessed, and trying to work out a deal, the creative accounting and "miscommunications" at the end led us to feel misled about the price of the new truck with our trade in, and when we simply asked how the number on the total loan amount had jumped so high, instead of an explanation, or trying to work it out with us, the sales manager, Bill, went on the complete attack and was so defensive it was downright insane. Started verbally assaulting us. It was so unbelievable we didn't even know how to react! When the general manager walked over, he meekly apologized as the verbal assault continued! When I called out the sales manager on his treatment of us and how disrespectful and downright unacceptable the way he was speaking to us was, he seemed to realize he looked like a fool and said "I shouldn't have done that". Phrases used among other were "it's simple math" and "you obviously have never bought a new car before". I was called "dear" multiple times in a very unwelcome tone. I honestly wish I had recorded the experience. I will never give Ted Britt my money if this is how they think it's acceptable to treat prospective customers. Regardless of the "miscommunications" or "misunderstandings" of the deal, you do NOT verbally assault and repeatedly insult your customers. Disgusting. read more

From start to finish, an incredibly smooth process! Shoutout to Moe, Tim, Bill, Kathy, Natasha and Saman for your patience (and especially for staying so late to help me). I'll recommend you guys to everyone I know! read more

I had an AMAZING experience at Ted Britt in Fairfax purchasing my 2016 Explorer Sport. Very smooth process and great customer service, David Black, Andy Britt & Brian Forster were great!! I would definitely recommend buying from Ted Britt in Fairfax. read more

Ted Britt Fairfax Ford Parts - Buying my 2016 Explorer Sport! David my salesman was awesome!! - Auto Repair Near Me - Fairfax, Virginia

Why does a simple oil change consistently take 2+ hours?? I had an inspection done here. They marked my battery as "green." A week later my battery was dead and I had to purchase another one. read more

BIG THANKS Mike Havey and Allison and all staff who helped me get into my new car!! U went above and beyond of what u needed to do. It was not looking good for me after searching for a week!! I believe they gave me best deal possible!!! Thanks for an awesome experience with no pressure!!! read more

Ted Britt Fairfax Ford Parts - BIG THANKS - Auto Repair Near Me - Fairfax, Virginia

Do not trust this dealership!! We called about a Porsche 911 that had just been listed on AutoTrader and we agreed to purchase it from out of town with both an oral agreement and via text. We received no calls back and upon following up were told the car had been sold. The salesman, Howard, gave some bogus excuse that "it was setup before we had figured numbers". This is not true! We called, got management approval for the price, and offered to send a deposit immediately. I guarantee they struck a better deal with someone and left us out in the cold. Out of town buyers beware! read more

Bought a car here about a year ago during July 4th weekend. Walked in, was warmly welcomed and felt like a good day. The salesman showed me the vehicle, test drove it, seemed great. I decided to get the car. After we finished all the paperwork and get back out to the vehicle with the salesman, I notice there was a crack in the windshield. The salesman stated "Oh. Well with your 'Ted Britt for life' we can fix that free the next time you come in for an oil change"...I said okay and drove off. That night, I noticed that the high beams did not work. Just an FYI for my story. About 2 weeks later on a chilly morning before work, I walked out to my car to start it and let it run before I started my commute. The windows had condensation from the night before, so I wanted to turn the heat on. After it ran for about 15 minutes and I was ready to leave, I walked back out to my car and noticed that the condensation was still there. The heat DID NOT work in my new car. I was obviously furious. I called the Salesman that sold me the car because he said "call me anytime if you have any problems with the car and we will get it straightened out"....well, I called, explained who i was and the car he sold me..and he acted like he didn't know who I was or that he even sold me the car. After getting an appointment with the garage they use to do the repairs, they were able to fix my heat ON MY DIME. I drove the car for less than 500 miles and I HAD TO PAY FOR THIS?! I ended up fixing my headlights and windshield by myself instead of getting robbed again. The car wouldn't of passed MD inspection if I wouldn't of fixed this myself. To end the rant, I moved out of the area/state from where this dealership/garage is located. I bought the extra protection that the salesman was selling because the car was standard and figured having a warranty on the transmission and stuff would be nice. Come to find out, that extra protection that I paid thousands for is now VOIDED because I got a OIL CHANGE from somewhere other than their dealership. I'm sorry, but I don't live close enough to drive a long distance just for an oil change. Anyways, hopefully you have a better experience than I did. AVOID, if possible. Oh, and my battery died a month later...just the icing on the cake. read more

Bought a car from Ted Britt new in 2010. Mediocre sales staff, they were very new and weren't willing to work towards a superior deal. Frankly we were hungry and one of the sales staff went out to get us a quick meal at McDonald's. It was right across the street from the dealer. It took almost an hour for the team member to return, all the while we were waiting for the food before finishing the deal. Very poor showing that they made us wait like that. I know it was a game now, they wanted to close the deal and make us wait for the food until we closed, but I don't work that way. Anyway we closed the deal shortly after the food returned. We got a decent deal, not spectacular, but then again we needed the car as our minivan died on the street that day. Then there were the terms and talking to the finance department. We ended up staying at Ted Britt for over six hours. Its a ridiculous game played at dealerships. Actually their service department is what shines at Ted Britt Ford. Loaner cars available for $10 anytime you bring your car in for service. You are assigned a service advisor, who is always the one you see when you bring your vehicle in. If you purchased a maintenance plan covering up to 100,000 miles, a lot of your service is covered in that period of time, especially your major services. Though towards the end of the mileage plan, they chose to cover less and less, stating it was in the fine print. Yes, the fine print that wasn't explained at purchase time. Once you hit the 100,000 miles or when the maintenance plan runs out, it is very beneficial to take your car elsewhere for service unless there is a computer on a sync related issue that should be dealt with at the dealership. Service prices are just way too high and the somewhat dishonesty among dealership service departments find that they sell you for parts that aren't necessary or prices of the parts that are just jacked up too high. Find a reputable shop in the area, where they don't steal you for things that don't need to be replaced. Though I would consider another new vehicle purchase from Ted Britt, I would do my homework and prepare and know exactly what I'm looking for and the exact prices for options and be willing to get up and walkout on a dime if I'm not satisfied with the deal or hungry and need food to close a deal. I will never let the dealership take control of a sale that way. I'm not sure about whether there are better Ford dealerships in the area, because I haven't visited any others. There are certainly better dealerships for other new cars. read more

Sometimes what happens after the sales ensures there will be another one. The sales process was what I would expect from any large dealership. A decent supply of cars, a process that is reasonably well defined. and experienced people at each step. Here comes the good part... Our car (be bought a used BMW from them) experienced some minor problems. What surprised me was the sales force *after* the sale. In addition to the outstanding service center, the sales people that sold us the car were right there, tracking the progress, making sure we got the loaner which was part of the sales agreement, and checking in periodically while the car was being repaired and after it was returned to us. Thank you Ted Britt and family. We may never buy a Ford from you but we'll certainly stop by to discuss other options for our next car. read more

I've been a customer here for 5 years now. Unfortunately, I've been trying to grab my mustang from service department since yesterday as they closed earlier than ever before on a Saturday without even telling me! I have to go back to North Carolina 6 hours away today and the dealership has been completely unaccommodating and unhelpful in resolving this. Their answer to me asking "isn't there anything you can do?" was that tons of people were having this same issue and they couldn't do anything for them either.... if it's such an issue for so many people then clearly you guys are doing something wrong and you should make a change to fix it!! Please get someone in to get us our cars back we need them to go to work! read more

There has been multiple times in the course of 5 years where I had bad experiences with their Parts & Service side. But I was willing to give them more chances. There was even one time where they made amends with me for a particular bad service and experience, and I gave them some grace. But today was by far the most frustrating experience yet. I called ahead to make an appointment to bring in my car and I was given the option of come through the Quick lane the following day or bring it to the dealership (which is next door to the Quick lane) on Thursday. I chose the Quick lane. I specifically asked them if I could get a loaner car so I can go to work and come back to pick up the car when ready, at this point I had told the person over the phone I just needed an oil change and the minor maintenance, and the rep told me that I could. I drove out 45 minutes early in the morning to be there by 7:30am as agreed to drop off my car, only for the Quick lane rep to tell me that they can't give me a loaner car for this type of service because it takes under two hours, and I told them the phone rep said that I could get a loaner, but the only response I got from the quick lane rep was "The phone reps don't have this information." You mean to tell me that your Parts and Services phone rep, specifically from Fairfax because you have to be transferred over when you call, that book the appointments for both the dealership and Quick lane don't know a VITAL piece of information in regards to the rules to get a loaner. I drove 45 minutes out of my way because of BAD information and communication within your department and the best you can tell me is your phone reps don't know what they are talking about?!?! TWO ISSUES HERE: First-Fairfax Parts and Services phone reps don't have all the information of their OWN department to give correct information to costumers calling in. Second-Your Quick Lane rep already looked like she hated being there and all the rep gave me was a problem and not a solution to the consequences of YOUR OWN problem. Oh and not to mention that as soon as I said 'I can't leave my car, I have to go to work' the rep had no problem to grab the paper with my service request information and crumpled it up on my face. I tried to reach their department manager and it seems that person is never available so this is where I will put my complain. This is the last time I am using this dealership and their services. I have bought two cars here and I tried to be loyal to them, but I cannot be driving back and forth almost an hour each way wondering if I was given the correct information. Their sales department build costumers, and their parts and services/quick lane destroys them afterwards. Buy a car here, but find somewhere else to get it serviced. read more

I called and made the reservation to change with my for tires which would have cost me over $1000 the 2nd morning I came in expecting to have a loaner because that's what they told me. So the tires were not there they did not bother to check the inventory no loaner was there either. So I ended up wasting my time and they lost my business. read more

Before I start this review, let me say that I have never bought a new/used vehicle from Ted Britt Ford. I have only been here once (twice if you count their other shop right across the street) to get my really old Mustang fixed. Let me also say that I have never been to any other Ford dealership for repairs to my car before them, so my expectations/experiences might not be so different anyway, from other dealership shoppers. First thing I noticed about them is their building. It is pretty nice from the outside, and the service shop is also pretty nice. I took my car in to get the driver side window fixed, and also to get a checkup done for all the other components. They were pretty good about calling me to give me the repair estimates, and the estimated pickup date and time. Let's just say that my first experience here was very satisfactory, albeit pricey. The second one wasn't so fun. I had taken my car in to get a radiator hose replaced, and the guy at the desk didn't like it that I knew exactly what I wanted to be fixed. He came back with a $3k+ estimate on all the parts that were bad in my car. I insisted on just fixing the one part that I wanted to be replaced, but he tried to convince me that my car wouldn't last an extra day without all the expensive fixes. I convinced him to talk to his supervisor to find out if there's a bare minimum that could be done to salvage my car for at least a week without spending a ton of money on it, and he agreed. Next day, I get a call from him that they cannot fix anything for cheap, and that I should just take it away without getting any work done. I enquired about the hose, but he insisted that it wouldn't solve the issue. After being pressured a bit, he agreed to just replace the hose for me (a very cheap part/easy fix), but that he would have to order a hose from Ford because they didn't have any in stock (!). I told him that I was OK with it, and that his job is being a mechanic, which I assume he's good at. I don't know if it was that line that worked, but I got a call from him a couple hours later that my car was ready to be picked up, and that they had replaced the hose. My car is still running after about a month, just because I knew exactly what was wrong with it. If only these guys had been on my side from the beginning, they would have been my dealership of choice for my next new Mustang. I do get emails from them time and again about surveys and coupons, but I am just too scared to let them touch my car again. Just because I don't want to do away with my beloved old car doesn't mean that I have to spend thousands on minor fixes. read more

We bought a 2011 Ford Explorer and have now experienced service for the last several years. The rating above speaks for itself. It's been in for service several times, plus we've relied heavily on our AAA membership too. Like when a cell in the battery exploded. Or when the radiator gave out. Or that time when the car bumped a curb and the wheel feel off. Or the second time the battery gave out a year after it was replaced. Or when the computer system refused to turn on. Or when power steering just suddenly gave out. I'm not even counting times when we didn't have to do something to fix it: like the general "flakiness" of the electronics overall. Considering the volume of service interactions, I feel like we've got good data. One star I feel is the right rating because of the disrespectful treatment if you're not a male driver. Also for the inability to fix problems the first time. Plus for saying "yeah now that the battery is fixed the power steering is probably fine" only to find the power steering go out 2 days later. The loaner program, I'm convinced doesn't exist. I don't think there's been a single instance where there's been a loaner available. First come first serve is it? What, with a loaner fleet of 1 car? Maybe I should give them the benefit of the doubt and they have 20 loaner cars. Probably just 19 of them are in for service. read more