Things have gone from bad to worse in the continuing saga at Tegenkamp. Went to pickup my lenses that were ready, but... lenses weren't ready. They tell me that they had sent their lab tech home early for the day. Really? Why? Who sends their employees home early when you are still open for business. They tell me it's not a problem... we will have someone here in 30 minutes to cut your lenses for you. An hour & 15 minutes later, the owner (Mark) finally arrives to cut the lenses. He was late because he was getting his car washed. Overall, it was just a frustrating experience at Tegenkamp. I haven't really disclosed all of the details here that made it so upsetting, but I felt lied to, had my time wasted, and overall just left very annoyed. read more

If you want to wait 10 days to 2 weeks for your glasses because they don't have your lens in stock, get a used ziplock as your glass case because a glasses store is fresh out, then find a month later that they screwed up and your daughter has been wearing the wrong prescription, then this is the place for you! We originally went here for prescription glasses for my wife and daughter and they didn't have their lens in stock. When my wife went to pick up here glasses, there was a customer there who was complaining to the manager that they screwed up the Rx on his glasses. They then told her that they were all out of glasses cases so she would have to come back in a week or so. When we went back to tell them my daughter's Rx on her glasses were wrong, they offered to recut a lens for her for free, but of course, it would take up to 2 weeks. When we called them about my son's new prescription, they said it would take 2 weeks because they didn't have his lens in stock. That's 4 for 4 people. So we took his to Lenscrafters and had his glasses made in about an hour. Oh, and they told my wife today that they still don't have glasses cases in stock. Seriously, how is this place in business? read more

THIS PLACE!!! ha. Well, there was a woman there named Christy, which was the one I purchased my glasses from upon my first visit in January. She was VERY helpful and super nice. I was supposed to receive my $700 glasses within 7 - 14 business days, but was told it was always sooner. After SEVERAL calls and six weeks, I had finally had enough. I called them out on their 'incompetence' and 'horrific customer service' when I was told that there were other people waiting on their glasses and I should be understanding. I am almost completely blind if I haven't mentioned that yet. So, I have very little understanding for a company that would promise a near blind customer that they will have sight in less than two weeks and then tell them to be understanding. I had to drive without glasses, work, daily activities... I don't know how greedy they can be to take on SO many orders and not have the ability to fill such orders in a timely manner. Now, after all this, numerous unretu calls, my mom had to go down there to get the glasses since I had already moved across the country and they were so rude to her and ..wait for it.. they weren't even there. For our 'trouble', I was offered a gift certificate for my next pair.. I still had not received my FIRST pair.. what a joke. Well, now, my glasses are broken. I came back into town and went back to tegenkamp, having a warranty with them. The lady that helped me seemed as though I was killing her. I asked to see the frames in a case because I thought they were the same as mine and she huffed and puffed because she had to find the key. Now, they have kept my lenses and frames and are calling me to see if they have any in stock, which they doubt.. (why is there a warranty then?). Well, that was over a week ago. I just called to see what the heck they're doing.. she will call me back when she finds my chart.. I'll wrap this complaint up when I call them 73 more times and a month or 6 go by!! ....stay tuned and stay away from Tegenkamp. HOWEVER, due to the lack of competence and customer service they are now making up for it by having complementary cookies and coffee available.. I took three! read more

Most ridiculous place I have ever encountered. The reviews are so right....this place sucks! They lie every day-different excuse daily why I cant get my glasses. Its been 2 1/2 weeks.....still waiting!!!!!!!!!!! Never do business with these crackheads! I am cancelling my order and telling everyone to NOT GO THERE!!!!!!!!!!!!!! They are a big rip-off too! read more

The price is higher than other eyeglass places. I ended up going with them anyways because of the 5 year warranty that is included. My 50 dollar glasses were well over $200 in the end. The owner was nice and he seems passionate about eyeglasses. Professional environment. My glasses were ready the next day. read more

I've been using Tagenkamp Optical for about five years as do numerous friends who recommended them to me. Several changes in my contact prescription, several progressive prescription lenses and frames and many sunglasses later and I've never been the least bit disappointed. The opticians behind the counter have spent countless hours with me over the years helping me select the most attractive (read, ideal) sunglass and prescription lense for my face and complexion, and Matt makes sure they're perfectly finished and well-fitted before I take them home. He even corrects for my one "high brow". Christie, is always there, bright and bubbly as are the other techs who've assisted me. They make me feel like I'm the most important customer who's walked through their door. I've read that one customer had a problem getting a case while there, but I've not experienced that, in fact, they usually have many styles and colors in addition to the cases that come with the frames one purchases. The Fifty Dollar Eye Guy (Tagenkamp's catchy name for the business) is usually crowded with customers and it can take several minutes for someone to get to me, but I never mind walking around trying on glasses, looking for the next perfect pair.... read more

Awful service. They refused to refund my money when they ordered me the wrong lenses. Whenever I called, people were always giggling like a bunch of high school kids. Stay away from this awful place! read more

My saga began about 1 year ago this month. I had my personal eye doctor write me a prescription for my eyeglasses. I took the prescription to Tegenkamp on Palafox Street and picked out two pair of nice frames. At first I recieved good service and a commitment to have my glasses ready in two weeks. After two weeks I received no phone call so I stopped by the office to see if they were ready. They were not. This went on for approximately 6 weeks. I finally was told that there was a shortage of good eyeglass grinders and I talked to the owner, Mark, and he tested me and said that my prescription was incorrect. So he gave me a free exam by Dr. Porch and promosed to "special order" them in time for Christmas. I actually waited till after Christmas and was given one pair and was told the other was on order. I wore the glasses for two weeks and began having headaches. I took them back and was told that they lenses were incorrect and i waited again for two more weeks till they were corrected. My "free" pair finally came in and guess what, they were wrong. After 5 months of playing this game and being so niave that they were going to make things right, I returned to my own personal eye doctor and he reexamined me and my glasses where it was discovered that Tegenkamp was wrong on both glasses. I had my eye doctor take the frame of one of my pair and have the lenses replaced with a corrected pair. I finally recieved a good pair one week later with the correct prescription. Everytime I was told they would contact me and they didn't. The assistant was clueless as to what was going on. Twice, a pair of glasses never made it to the repair facility. They never moved from the tray where they were located to be fixed. I will never again shop a place with the name Tegenkamp and have told every living soul I come in contact with to never ever do business with this company. You have been warned! read more