It's no wonder they've such low reviews. Their staff doesn't know how to do their jobs. They call the patients and harass them to get referrals to them, which isn't my job. That's what I have a primary care doctor and an insurance company for. TVI has had the same insurance information that I've had for years. You think they'd call to get authorization themselves? NO! The most incompetent people I've ever had to deal with in my entire adult life!! They get zero stars. read more

Worst company to deal with. Zero communication, when they do its less than 24 hours before an appt telling me the my Insurance doesnt cover the scans. And they cancel your appt .Avoid this place at all cost. Since they have no competition in riverside county , they can suck it, read more

I had an fasting ultrasound scheduled at 10:10am. I live over an hour away from TVI. The scheduler sent me to the wrong address. I had to drive another 15 minutes to the right location. I checked in 15 minutes before my appointment. When the front desk lady asked me how my day was going, and I explained that I felt sick with no food or coffee, and that I was sent to the other side of town first, she proceeded to lecture me on having a positive attitude. Then she sent me 2 doors down to an empty waiting room with no receptionist. I waited 50 minutes past my scheduled appointment time before walking out. 3 patients came in and left during the wait. An absolute waste of my time and energy. I do not recommend. I won't be going back. read more

This place is the worst. Trying to make an appointment with them is like pulling teeth. If you do make it, they'll call you the day before to tell you that they can't honor your appointment and then reschedule you two more times for weeks later. Then you'll try to speak to a supervisor to help you out and they won't call you back when they say they will. Then you'll call back to follow up since no one called you, and then they'll say their system is down and will call you back. They won't. Then you'll follow up AGAIN. You explain your situation to the next person you make contact with and they'll cut you off and put you on hold and then not come back. Then you'll call back again. What a circus this place is. read more

I wish I could give 0 stars. One of the most poorly managed and organized facilities I've ever been too. There is absolutely 0 system in place. Whoever the "manager" is should be embarrassed, if they even care. It is not hard at all to create a simple system to allow everything to flow more smoothly. If you plan on coming to this place, bring something to do. read more

First time here and it went very smoothly. There is no need for appointment for X-Ray, it's walk in. I was in an out within 39 minutes. Staff were really nice and helpful. Once you get in, you have you stuff locked and keep the key. read more

Had a scheduled appointment for a test involving drinking fluids. Had to drink a quart so easier to drink at facility I thought and finish drinking around test time. I did arrive at the Murrieta over an hour prior to my test time and check in at front desk. Informed staff member of my full name and providing my Primary Doctor's Referral letter. Was never asked for photo ID or DOB, odd. I located a vacant chair amoung others in the waiting area and a TV running a loop commercial for RadNet. I drink my fluids, wasn't called up yet so 15 minutes beyond my scheduled appointment time, I approached the front desk. I acknowledged who I am and asked if I was going to be called up soon ?! The staff requested my name which I complied and was informed that my appointment wasn't for another 45 minutes. . . . I informed her that is not my time slot and if I wasn't be taken back now that I was departing. I felt very disrespected as I was very clear accepting and clarifying the setting up my test time and facility location. I wasn't informed upon my check-in so what occurred during my waiting duration while seated in the waiting room watching company infomercials ?!! I departed and I communicated that I was BEFORE doing so. . . . . read more

This facility is the most incompetent mismanaged imaging facility I have ever encountered. Beginning with the phone systems not working properly & excessive waiting and hold times. Phone receptionists not being properly educated in proper and effective communication skills conducive to a medical office. Not properly utilizing the computer systems and technologies. Phone receptionists also having no Pleasant people skills. Especially working in a medical office. Actual personal receptionist also failing miserably in proper and effective communication as well as people skills & computer skills. Tech staffing I have encountered Are very informative, patient and have wonderful people skills. Management, completely absent! Throwing employees to the wolves hoping and praying business is done. Medical machinery, most need to be replaced and properly maintained. Being in the medical field myself, no patient of any kind, should ever have to be under any more stress then what they're currently going through. To arrive at any medical or imaging facility & Endure such chaotic narcissistic unprofessional individuals is utterly and completely unacceptable on every single level! Please be your own advocate and or a true good advocate for those you're taking care of. Do Not give businesses like this, your time or your Insurance money and your own hard earned money. Save yourself the excess unnecessary heartache. Find another imaging center! read more

I'd rate these as a complete ZERO. Amazingly unprofessional, "pretending" otherwise. When my husband needed an ultrasound, the yellow haired girl that came out to take him back, I thought, a GIRL for this procedure?? She took her time, finished, came out, looked STRAIGHT at me (the only one waiting), then she leaned WAY back in her office chair, folded her hands behind her head, and sat there. THEN either she, or the only other female up front said, and I quote, "And we get paid for this!" Such defamation of character toward my husband requires immediate termination of both "assistants". He saw her "relaxing" and said that was the most humiliating experience of his life. FYI I wrote to their office manager Ms Strong, and their Executive Offices, both of whom ignored my objections. read more

Beware! This imaging center is unethical and extremely dysfunctional! No one knows what they are doing. If you have a billing issue good luck! The billing department is rude and incompetent! If you are self pay (no insurance) they quote you one price on the phone but when you arrive they UP THE COST! The billing system is a complete mess! CONNIE (Site Supervisor) should be ashamed of herself! She confirms you have a credit due and she will take care of everything and call you within 24hours but you will never hear from her. You can call her a million times but she won't respond. If you have insurance it takes forever for them to get authorization so don't be surprised if you show up for your appointment and find out no authorization and you need to be rescheduled, AGAIN! read more

Rude. Tried to make an appointment because dr told me to. I was asked technical questions regarding the procedure that I could not answer. Appointment staff would not make the appointment Several weeks later an appointment was made. Today I received a text message and a voicemail for an appointment for tomorrow. I needed to cancel. I was on hold for 20 minutes. When the person finally answered I indicated I needed to cancel an appointment. At that point, although my phone showed we were still connected, I got no response. After saying 'hello' several times, I hung up. Supposed cancel 24 hrs in advance. Hmmm. I don't know what the secret to communicating with them is. My experience with this company has shown me an absolute lack of professionalism and a total lack of responding to their customers. How do they stay in business? I would not recommend anyone using this business unless they want to experience a total exercise in futility. I would give minus stars if I could. read more

This company sucks made a an appointment for 5pm got there at 440pm and it's 6pm and I am still waiting!! WHY DO YOU DO THIS and every office is like this!!! read more

Just an absolutely horrible place. I was polite to the receptionist and she was extremely rude to me. Upon arrival, she said they were an hour behind schedule. I sat, waited an hour and 15 mins and went to ask how much longer. I was extremely polite knowing being rude would get me nowhere. She said they were still processing my paperwork..... and if I could not wait, they would reschedule. I have a separated shoulder that requires an x ray, I can't reschedule. Absolutely horrible place. read more

they don't email results and expect YOU to call them any results at all. complete rubbish.. whoever is in charge of this place should be replaced.. expect to be in pain for weeks with no answer unless you actually go to to the damn place read more

Worst Service, not one person cares. While people wait in front they are all socializing in the back.

This place sucks!! Don't waste your time. Regardless of making an appointment, you are not seen until an hour after your appointment time. What's the point in making an appointment??!! The employees obviously don't enjoy working here, they have a flat affect, don't greet you, and are rude when you question how much longer you're going to have to wait after waiting an hour! read more

My mom went for an ultrasound last week on solidarity insurance. No issues. We have the same insurance, and I came this week with my husband. They claimed it was a mistake hers went through and had me pay $210 out of pocket. Anyway, My husband needed a thyroid ultrasound to check for new growth. The doctor sent an order as neck soft tissue and thyroid. The code on their system shows the receipt as "neck: including thyroid, parathyroid, parotid." They didn't take images of the thyroid, only his neck. I have to go back and they won't fix their mistake. They're making me pay out of pocket... AGAIN. Then when my mom was helping me call (because I had already called so many times, and my husband can't speak due to throat pain), she says "he's 38 and he can speak for himself". Excuse me?! Rude, cold and unfeeling. read more

I have been going to Temecula Valley Imaging for several years. I've been to three of their locations. Every time I'm ready for my appointment they cancel on me. Usually the day before. Twice because the person who performs the test has already gone home. Usually it has to do with their not having contacted the insurance company for authorization until the last minute. Another reason is they haven't checked to ensure I've had the required lab work until I show up. I'm amazed this company hasn't figured out that the patient's time is valuable. That people have to take time off to go to an appointment. Suggestion to management: Train your staff to call patients' insurance companies well in advance of an appointment. Also, ensure the patient has had the required lab work performed. Today my appointment was canceled. But this time I got the text while entering the facility. Technician left AND I didn't have the right labs done. Let's see what happens on the reschedule. Maybe there's a better imaging company here? read more

Not new to waiting literally hours to get an x-ray taken at this place, but furious about what happened today. It's first come first serve for x-rays at this place. Showed up at 730am, had to sit in an enclosed room with sitting arrangements set up no more than 2 feet apart. No covid cautions except masks. After 1.5 hours had gone by, the reception guy told me that I had 4 people ahead of me. When the 4 were done and gone, he said there were still 2-3 more ahead of me. Asked why. He said that sometimes the tech in the back calls in patients with quick procedures first. Crazy, last time their excuse for the long wait was because people ahead me had long procedures. Tech said he called in the order it was sent to him from the front. I was called to the back at exactly 930am and it took 4 minutes to get the x-ray done. FULL 2 HOUR WAIT for a 4-MINUTE X-ray procedure! Outrageous! Worse yet, I am worried about Covid. In a risk group, and I have never sat in an indoor for 2 hours straight since last March. read more

Horrible service. People behind counter not friendly and can't find Dr orders. Misplace or can't find peoples appointments. Lack of staff do people sit long periods of time, upwards of an hour. Mid managed facility read more

I seem to have a bad experience with this place and scheduling appointments. They messed them up all the time. Recently I made an appointment for my mammogram because there was something seen that was a concern. I waited 30 days for my appointment for them to call to try and reschedule and they put me out another 30 days after that 30 days they tried to do it again. This time I got very angry and they made the appointment work. This was all due to lack of technicians. When I got to my appointment I was seeing quickly but my appointment lasted about 2 minutes. I was ushered out as if I was a great big inconvenience. This is the imaging center in people are typically there for a cancerous reason so why should we be treated so poorly. If you can't get technicians to come to work then maybe you need to hire some that are reliable. The customers don't deserve this mistreatment read more

*WARNING TO ALL EXPECTING MOTHERS AND FATHERS* Fathers are NOT allowed in the room during the exam and supposed to be brought in later to see the baby. We were informed of this AFTER PAYING. If I was aware of this policy before paying I would have found an ultrasound location that had policies that weren't from the 1950's. read more

My doctor referred me to this place because my stomach was measuring small, so she wanted me to get an ultrasound to see how big baby was. I got the address from my doctor but never got the suite number, so she told me that it was this place and to call them to make sure and ask for their suite number. The woman on the phone was a little rude, interrupted me to put me on hold and hung up on me before I knew our conversation was done. I got there and the place was very clean and open, I sat there in the waiting room and they had some weird talk show on, rather inappropriate stuff, especially when there are kids in the room. The front desk lady that checked me in was very nice so I was shocked, but maybe it was because it's a different lady. I got called in and the ultrasound tech was very nice, but she was moving the wand around for 45 minutes on my belly and didn't say a word to me. I was feeling lightheaded for lying on my back too long and I'm sure the circulation to my baby was decreasing so I moved a few times. Still no word from her, I was so nervous that my baby was small and/or had issues, nothing! I know she can't tell me stuff but update me on what she's looking at and I've never had an ultrasound last that long in my life! Finally, after 45 minutes of her taking photos and clicking around on the computer, she turned the screen to show me baby's profile and image. Gave me two photos and told me to wait in the waiting room to make sure they didn't need me for anything else. I waited another 10 minutes and she told me I was free to go. It was a weird experience, and later that day, I got a call from my doctor saying she got the test results back, and baby is fine. read more

Waited for over an hour in what felt like the local tuberculosis ward: sick, coughing people everywhere. If you have a choice, go somewhere else. The staff was friendly, though. read more

Been trying to get a routine xray this week. The Cal Oaks office shuts off the walk ins early or simply says "no xray today." It's kind of a catch 22 as the company doesn't take appointments for xrays.... went to the Hancock office this morning and after a 20 minute was able to get into the queue for afternoon, but by 3:40 hadn't been called in yet and had to leave. The personnel are friendly and courteous, but ......schedule a day or two if you need a xray. What would help would be if the staff could let us know where we are in the queue so we could all maximize our time. read more

When I walked in there were 4 employees sitting behind the glass. Not a single one acknowledged my presence. Two of the women looked directly at me and treated me like I was invisible. I was the only one standing on the feet waiting to check in. A simple "we'll be right with you" is what you would expect but No! Instead they proceed to talk about what a long day it has been. The gentleman with his back towards the front window finally acknowledges me and says he can help me. He squeezed in between the two woman working at the front desk to gather my paperwork. As I'm waiting at the window to get my things back I'm rudely asked to move by a woman with short hair. The man looks at me and say he can help me at the other window. The lady with the short hair then proceeds to yell "next, how can I help you, next" so rudely at the elderly couple that had literally just walked in and when the man asked her a question she immediately shouts "hold on a second!" Don't work front desk if you dislike people. It's not that hard to smile and welcome people into your space. Front desk sucks, back office super sweet. I won't be returning to this location. I'd rather drive further than deal with that kind of service again. read more

I want to make clear : this is for the Breastlink 'section' of Temecula Valley Imaging. I had an appt at 1:50. Walked out at 2:20. Four women ahead of me. One had been waiting for two hours. Overheard one woman correcting the staff that they had the wrong person, it should be her sister. To begin with, nobody was sitting at the desk that had a sign: ' please check in here' , before I walked into the room. I mentioned it to the lady at the window, but she just told me to get in line. They didn't care to take my name down, nor to find out when my appt was or what I was there for. Watched one staff member come back from lunch and sit and play on her phone. Nobody ever bothered to tell any of us that they were behind over an hour plus. No apologies, nothing. Even when I walked out and told the one staff member that they need to change management, she looked at me like a deer in the headlights. P... poorly managed to say the least. Unacceptable!!! Unprofessional! I considerate! Overbooked!!! Or... maybe started late like the other facility in Temecula, and then, of course, the snowball gets rolling. Unbelievable!!! And trust me when I say I was not the only unhappy woman in there!!! And... I might add... the place itself looked quite uninviting. Old, kind of dingy. And certainly not welcoming, as demonstrated by the lack of care for clients by the staff. And all around s....show. read more

Had an appointment at 2p for mri- in on time and out in 20 min. Staff is very nice and made the experience very comfortable. You need to arrive 20-30 minutes early to do paperwork. Will definitely use this location if needed in the future. read more

The first time I visited this facility I was told they dont do this type of ultrasound and sent me to another facility in another town. The other facility refused to do the test one the doctor order because the sonographer tech said the order had the "wrong diagnosis for this type of test" ..got a new order submitted and approved through the insurance. Now second time I was sent here for ultrasounds, the proper tech called out and the medical clerk said they dont have properly trained techs for the two orders scheduled, furthermore he determined the doctors orders for two different tests was inaccurate and proceded to reschedule me at a different facility for a single test he determined was correct. Now I have to wait another week and will not know if my doctor will get the results he ordered. Since when do xray staff or medical secretaries determine what type of tests patients get? At least at Kaiser, everyone knows thier job and does it. read more

Excellent customer service and you don't have to make appointments for X-rays. They are really quick and thorough. I go here every time I need Xrays done because of the great customer service. read more

I waited 3 hours to be seen! I doubt you guys would want me to leave a full review on how aweful my experience was waiting because no one told the ultrasound tech I was ready. She took off for lunch long story short. I had an appointment at 10am. Arrived promptly and I didn't have enough water in my bladder. At the time so I drank 3 bottles of water and I waited 2.5 hours to be seen. My bladder was going to explode. The tech forgot about me. The front lady forgot about me while she sat and payed absolutely no attention sitting in her ****** playing like I don't know anything. I work in the medical field and she was asking to most redundant question. Like seriously!!! Fire the lady in the back. She was clueless and the tech today that was working alone, was an absolute snot. Not the one in training she was a sweet heart. The other one need an attitude adjustment she was really rude, not nice or anything. I would NOT come back. I'd rather go to the one in Temecula. Not to mention the nasty lady in front of me, clipping her finger nails in the waiting room. how disgusting!!!!!!!! Run for the hills. Don't book here. Go to the Temecula or Hemet. read more

X-ray service is a nightmare. I wait more than three hours. Kherson service like ultrasound was ok.

I waited one hour 10 minutes for my appointment. No explanation or apology. Too many people in an 8 x 8 waiting. What a poorly run office. read more

This company is a nightmare! Their web system doesn't operate well at all, since someone up the line in management brilliantly decided not to allow appointments for xrays everything is clogged, especially waiting rooms. Many complaints about 2-4 hr waits. So unnecessary. read more

Very rude not the way they used to be but do you have any choice? Is there any choice to go elsewhere for a pet scan? If there was I would not ever go there again. If further testing radiologically I will ask for another facility or refuse.period.dont go there. read more

Had to wait 2 weeks for an appointment, then the day before the scheduled appointment Temecula Valley Imaging called to say they had to reschedule my appointment because the technician was not available. They made me wait another week and the morning of my rescheduled appointment they called again to say my appointment had to be rescheduled again. I rescheduled again, and called my primary doctor to let them know what was going on. I was told to call Loma Linda which I did and got in a few days later. I canceled my appointment with TV Imaging and still got 2 calls telling me they needed to reschedule. Worse customer service ever read more

For X-ray you don't need an appointment. So, I came in and front desk personnel asked for my insurance and ID. Within 10 minutes, they called me for my X-ray. I would say I was in and out within 15 to 20 minutes. Staffs are super friendly and fast service. Facility is clean... read more

Horrible treatment at all three locations in Murrieta area. I simply tried to get an X-ray. They keep sending me as well as other patients from one location to another. They are always overbooked an lack empathy for someone in pain. read more

If they tell you you have an appointment don't believe it. They do no do appointments here but will tell you that so you'll come back. I came yesterday 10/06/2022 and they told me they scheduled me an appointment for today 10/07/2022 at 2pm. I came at 1:55pm and they told me they have 5 walk-ins ahead of me and it could take 30 to 40 minutes. This is definitely NOT an appointment. Then she said they told me to come back so they would have time before they closed to do all of my X-rays that were ordered. I will definitely CHOOSE a different facility when having X-rays done from now on. I could have went to a less busy center if they had just been honest with me. I'll submit review when they call me back, just so I can have an accurate detail of the time frames. It's 2:26pm and I was just informed that their computer froze and as soon as it comes back up I will be good to go. Whatever that means. He said he has to enter my information again, I want to add that they entered it yesterday and again when I first arrived at 1:55pm. It's 2:31 and they just called me back! read more

As usual I had a terrible experience with Temecula Valle Imaging. It doesn't matter if I go to the site in Temecula, Murrieta or Menifee. The wait for X-Rays is Soooo long! They don't allow you to make appointments for X-Rays. I have no idea why. I can make an appointment for a blood draw so why not an X Ray? Today the Menifee X-Ray machine didn't work so I drove to Murrieta. The lady at the front desk refused to give me a wait time. When I was finally called so they could check me in, I was told that my X-Ray would not be ready today. When I went to my doctors office I was told that Temecula Valley Imagining could have given me a CD of the X-Ray, which is all me Dr. needed. Why wouldn't the people at the front desk tell me? Sadly my hands are tied and I, like so many others, must go back to this place. read more