While visiting my children in Southern California from Washington State, the transmission in my…read morenearly new Chevy Silverado 2500HD Duramax failed with only about 25,000 miles on it. Needless to say, having a major transmission failure that early--especially while hundreds of miles from home--was extremely frustrating. Thankfully, I was able to get the truck to Paradise Chevrolet, and I cannot say enough good things about how they treated me. From the beginning, Paradise Chevrolet stepped up to help. They helped get me into a rental vehicle while I was in town and continued working with me after I had to return home to Washington. When Chevrolet's warranty process would not cover my rental expenses the way I expected, Paradise Chevrolet went above and beyond and actually reimbursed me themselves. They did not have to take responsibility for Chevrolet's shortcomings, but they chose to take care of their customer anyway. That says a lot about a dealership and the people running it. I would 100% recommend Paradise Chevrolet based on the customer service I received. They took a very frustrating situation and did everything within their control to make it better. Unfortunately, I cannot say the same about my experience with Chevrolet itself. This was my first Chevy, and having a Silverado 2500HD Duramax suffer a major transmission failure at only 25,000 miles has seriously damaged my confidence in the brand. I had owned the truck for over two years, but it was basically a "princess truck" that spent much of its life sitting in my driveway and certainly was not abused. Between such an early major mechanical failure and my disappointment with Chevrolet's warranty support, I would have a very difficult time recommending a Chevy or purchasing another one. But Paradise Chevrolet? Absolutely. They earned my respect and my recommendation. Great customer service, great communication, and most importantly, they stepped up when I needed them.

This place is unorganized and a waste of time…read more I am in this dealers PMA and it's getting to the point where I would rather drive to another city. I made an appt and receive a call as they ask me to change my appt from 930 to 730.. i had to shuffle things around to make sure I can accommodate the new time In the email for the service appt they have an email for the service department. I email them with my appt confirmation for my corvette telling them I can accommodate the 730 appt time. Also on the phone call I ask for pricing so I am aware what the out the door cost is. I get a round about estimate not a breakdown. (Website interaction) I don't have the ability to use a phone at work due to security, so I used the website chat / messaging to clearly ask for the price breakdown of the services for my corvette. (As I did not find pricing on their website) these are typical services that you would get for your car. I enter my information CLEARLY asking for pricing of services. I get bombarded by salesmen trying to sell me a car. This is why I don't like entering my phone number as now I am on paradises list to call. I show up at the dealership at 7 to drop off my car and my appt is for 930 and I am told to wait 10 minutes for an advisor while I watch 7 cars get taken care of. While I am waiting I call the Lake Elsinore dealership and schedule service for next month as its tool late to ask for it that same day. As a consumer all I wanted was an appt, the time that I was asked to try to accommodate, and pricing before I get there. I work 6-6 and am in a secure area so email is preferred communication. I know this is a military town so not everyone has the use of cell phones at their job. I am one of them. I will be buying a car in 2027, I think this dealer or even brand is off my list.

I've dealt with plenty of dealerships over the years, and this was hands down the best service…read moreexperience I've had. Temecula Valley Buick GMC was efficient, professional, and easy to work with from start to finish. Everything moved quickly and communication was solid the whole time. Quinn (my service advisor) was great. He kept me updated, followed through, and made sure everything went smoothly. No stress, no runaround, just a really well-run service department. Highly recommend.

I don't even know where to start as all the negative reviews have echoed my experience AGAIN. From…read morethe service advisor "Michael" to the waste of time even if you have an appointment. The service department needs to get its "S&@t" together. What is the point of a check-in process if they do not even acknowledge you after you follow the prompts? Same excuse, "we are busy". Needless to say, after an hour of being neglected after checking in, I was told to possibly wait another 30 minutes to get a Transmission tech to go on a ride-along regarding an engine noise, "REALLY", but first check in with Mike to confirm. I specifically made an appointment for a ride-along and was given the same old circle service experience. Maybe Paradise Chevy, next door, can give me better service. Horrible! Unacceptable!

I had a major issue with my car when the engine, and I was extremely stressed about getting it…read morefixed and figuring out what options I had. Subaru connected me with Lee Quintanilla, and honestly was the best help Iv'e ever had! Lee helped me walk through every option available and genuinely went above and beyond to help me get my car taken care of. What stood out to me most was that he never made me feel like he was simply trying to sell me something. He genuinely seemed to care about helping me personally and finding the best solution for my situation. I'm extremely grateful for all of his help and professionalism throughout the entire process. Because of Lee, Subaru has gained a loyal customer. I would highly recommend him to anyone who needs help with their vehicle. 5 stars all around!

Big NO for Erik. I would definitely recommend AVOIDING Erik Lopez as your advisor, especially if…read moreyou're female. He helped set up my service appointment via instagram, and then when I had posted a picture of a family breakfast, he assumed the males arm in my photo was a boyfriend? So he said he was canceling my appointment and to go to a different dealership. Yeah, big no for me Erik. I've been coming to this location since 2015, you think your personal issues are going to stop me? Lol LEE SAVED THIS EXPERIENCE. If it weren't for Lee, I'd be way more upset than I was. Lee- thank you so much for making me feel so comfortable. You really went above and beyond to make sure I felt safe, happy and you made sure I was set up with a loaner ASAP so I could get to work. Thank you for all the kind and encouraging words. And thank you for making sure my car was safe. I wouldn't go to anyone other than Lee. Thank you again! Lee, you're literally the only reason this is a 5 star review. So thank you

Car shopping can be such a harrowing experience, so I was genuinely surprised with how smooth the…read morewhole process was for us to purchase a new car. My husband wanted a specific model in a specific color ("Ether," I think?), so it had to be custom ordered from Japan and shipped to California. He had been working with John Cunningham, who gave him frequent updates about the status of the car from its time in the factory all the way to its delivery to the dealership. Already, it felt like John was putting in a lot of work for us. When it came time to the actual purchase, John was extremely professional and kind, but was also upfront with everything. Then, the transition from sales to finance was extremely smooth with very little wait time. Despite having a lot on his plate, Christiano Valencia from finance was extremely accommodating and also very upfront - he did not try to saddle us with unnecessary add-ons or anything like that. He was authentic and honest, AND he gave us very helpful advice on things to get and what to avoid should we ever have to buy another new car in the future. All in all, we left the dealership with our brand new car and my husband is such a happy camper. Despite us having to drive 100+ miles to this particular dealership, I really felt it was worth it based on our experience. Both John and Christiano are professionals of the highest caliber and I am so grateful to have been able to work with them. 10/10 would recommend.

We came in on a Friday without an appointment just to walk the lot and ended up really liking a…read more2024 Lexus TX 350 Premium. We asked to test drive it, and while our salesperson was nice, he seemed distracted and preoccupied with his phone throughout most of the test drive. Afterward, we discussed the vehicle, provided our information, and were told he would follow up with us on Sunday. We never heard from him. We noticed the price had been reduced online and, still interested, reached out ourselves the following Wednesday. Unfortunately, the communication from there was disappointing. Responses were slow, my husband's name was spelled incorrectly, and our questions about pricing were not fully answered. At one point, we were told that "educated buyers" come in before Labor Day to avoid losing the vehicle they want. I'm not sure what was meant by "educated buyers," but the comment came across as unnecessarily condescending when we were simply trying to discuss pricing on a vehicle we were seriously considering purchasing. We eventually discussed a quoted selling price and specifically asked for an itemized out-the-door quote. The quote we received reflected a higher selling price instead. We asked for it to be corrected and, as of writing this review, still have not received a response or updated quote. This isn't about the dealership not agreeing to the price we wanted. If the quote given was their lowest price, that was perfectly fine. The issue was the lack of follow-up, attention to detail, and overall communication. We were prepared to purchase and genuinely liked the TX, but at this point we've decided to take our business elsewhere. It's unfortunate because ultimately it wasn't the price that lost the sale, it was the experience. Happy to say we were able to get a TX 350 Luxury from another dealership within 48 hours of initiating the inquiry.

My go to place for Exotics! I've transacted with these guys…read morea few times and they always take care of me. Aaron is my go to guy, hit him up for any exotic needs!

Frank is awesom. The car purchasing experience is top notch! Frank went out of his way to make…read morepurchase easy and not time consuming. Simply the best. Mark M

I've been buying cars from Jozef Petricko for over 15 years, and he consistently exceeds…read moreexpectations. He is kind, knowledgeable, and--most importantly--honest, which is something you don't always find in this industry. When my mom was ready to purchase a new car, I was so happy to see Jozef at DCH Honda of Temecula. He helped her find the perfect vehicle at a fair price that fit comfortably within her budget. What truly stood out was the extra care he took to include my dad, who is handicapped, in the entire process. That level of thoughtfulness meant a lot to our family. Jozef genuinely cares about his customers, and it shows in everything he does. If you're looking for a great car-buying experience, I highly recommend stopping by to see him.

Disappointing. My…read moresister was on her way home from work when her dashboard started indicating the words "CHECK ENGINE". We decided to take it to the service center at DCH Honda of Temecula because it's where we always go for quality inspections. We've had great experiences every time we came and haven't run into any issues ... until now. After they did a full inspection on the car, we decided to get all the services that they recommended done to ensure that our car is in tiptop shape. Since there was a lot to get done, we had to leave our car there overnight and pick it up the next morning. When we came to pick up the car, they completed the services, but we were surprised to see that the audio unit that displayed the clock and buttons was not working at all (and it was working fine before). The clock was blinking, but we couldn't change the numbers due to the broken buttons. Considering that we paid over $3000, we were not happy and wanted them to fix it immediately. They, however, recommended that we take the car home and come back on a day when our initial service guy and the technicians who worked on the car were working. Therefore, we came back a couple of days afterwards expecting them to resolve the issue immediately or within a couple of hours, but they kept saying that they needed more time to work on it. Over the course of a week, we had to keep coming back and dropping off our car at the service center early in the morning just for them to tell us that they weren't able to figure out what was wrong and that we had to come back another day because "they needed more time". It was absolutely ridiculous considering how they had entire days to work on our car, but I could tell that they viewed our issue as very low priority compared to everyone else based on the way they spoke to us. It was very disheartening to see that they weren't apologetic or didn't even care about the problem that they caused. I don't understand how they just expected us to drive off and not notice the broken clock and audio unit. What a joke.

4/6/26 I brought my niece here looking for a decent used car. Our preference was Toyota or Honda…read morebut we came across Dennis (Salesman) who found us a 2023 Kia Forte. It had low miles and looked very clean. We went on a test drive and ended up buying this vehicle. Dennis is very knowledgeable with the KIA lineup. He is professional, patient, and willing to work for a deal. My niece was happy. I would advise anyone looking for a car, to know your credit worthiness and be prepared to haggle, as this seems to be the way this dealer operates. Finance department, Daniel, was nice but sent me negative vibes. I'm not sure what it was but I didn't like the vibe, in there, at all. Spare tire was missing and so far Dennis promised he would get her one. Funny, as this was a CERTIFIED PRE-OWNED KIA. If I were to ever buy another car from KIA OF TEMECULA, I would definitely ask for Dennis. You should too! 5 STARS FOR DENNIS!

I fully intended to purchase an EV9. I wanted to get a KIA specifically because my husband received…read moregreat care from the service department. My cousin also works for KIA corporate. Unfortunately, I was left feeling misled by the sales team. The Kia Temecula website lists the price of an EV9 Wind at $55,250 (which included a $10k rebate) and on the same page, lists a Combo APR Offer of 0% for 60 months (see attached image). I did not see this offer listed anywhere on other local KIA dealerships, which I why I scheduled an appointment with Kia Temecula. Even though I made an appointment and communicated which vehicle I wanted to see, my car was not ready upon arrival. Noel, a salesperson, had to go pick up the car from another lot and it arrived dirty. When it came to talk finance, the sales manager claimed (I never met this person - only communicated through Noel) that I could not receive both the $10k rebate and the APR 0% offer. They could not be combined. I showed Noel what was posted on Kia Temecula's website, and he reiterated that the offers could not be combined and claimed this was direct from KIA corporate. I was provided with a chart of different APRs and rebates, none of which were the offer posted on the website. I see now why KIA Temecula was the only KIA dealer in Southern California to post the rebate in conjunction with the 0% APR for 60 months - it wasn't something KIA Corporate would back. Thankfully the SB 766 CARS Act goes into effect on Oct. 1, 2026 which requires total price transparency in advertisements and conversations with the customer. It will be illegal for KIA Temecula to post misleading advertisements such as this going forward.

10 STARS FOR CHRIS BENNETT!!!…read more Alrighty, yall ready for a story?! So a couple months ago, I originally had my Jeep towed to the Elsinore dealership. After dealing with the horrible customer service there (I USED TO WORK THERE IN SERVICE) I asked them not to touch my car and not to go further and I would be towing it out. I show up Friday to tow it out. They have it in a bay and I asked them to release it to a tow truck. It was all in text and writing so not my problem that they don't listen to direction. To top it off, the following Monday the advisor they called me and said he needed more time with my vehicle... My vehicle was towed out the previous Friday... Way to keep track of what you're doing. I towed it to Temecula to Chris Bennett!! I had my water pump repaired for over $800 at Elsinore about six months prior. She has overheated quite a bit... (4 times now in her 6 years) Backstory, I have a 2020 2.0 wrangler with 140,000 miles now, no extended warranty. Lifted on 35s but no recalibration. No engine modifications. When I say Chris went to battle for me, I cannot stress enough on how amazing his customer service skills were and are. I will forever recommend him and I am back now to do my first oil change on my brand new engine that he was able to cover under consequential damage warranty from my water pump going out. Yes, she was in the shop for just over a month. But it's all worth it. I did have to prove my maintenance records, and again like I said earlier, I did used to work for a Jeep dealer so I do know how to take care of my vehicle. But patience is definitely a key and taking care of your cars in the right way can definitely help. And Chris is the best service advisor on the planet!!!! Thank you Chris for taking care of Sally girl. We are forever in your debt!

Formal Complaint -- Jeep Service Department (DCH TEMECULA)…read more To Whom It May Concern, I am writing to formally complain about the extremely poor service I received from the Jeep service department at DCH TEMECULA. I wish there were a zero-star option. I believed returning to the dealership--especially since I purchased my vehicle there--would be the best choice. Instead, I was treated as though my business did not matter. Details of the Issue 1) Lack of communication after drop-off After I dropped my vehicle off, there was absolutely no communication. I had to call multiple times, and I repeatedly reached voicemail. No one returned my calls, so I was forced to keep calling until I finally reached someone. 2) Unhelpful and unprofessional customer service My service representative (I will not name names) seemed uneducated and blamed me for the issue. The service manager demonstrated zero customer service skills, and because my vehicle is not under warranty, he made it clear he could not care less about helping me. 3) $245 charge with no timely resolution I was charged $245 to be told what I already brought my vehicle in for--only to then be told the issue could not be fixed for at least 45-60 days because parts were unavailable. This was presented as "blamed the world," which I found highly unprofessional. 4) Ongoing concern about vehicle safety I was left without meaningful help or guidance and was essentially left to figure out what to do next. I am still unsure whether my Jeep is safe to drive. I also do not know whether this is a broader or national issue, as no one provided clear answers or support. Requested Action & Next Steps Given the lack of communication, the unhelpful service response, and the 45-60 day delay due to unavailable parts--after charging me $245--I am escalating this matter. My next letter will be to Jeep corporate, the Better Business Bureau, and my legal counsel. I will never return to, or recommend, DCH TEMECULA again.

I've bought a lot of cars over the years, and this was hands down the best car-buying experience…read moreI've ever had. Adrian was fantastic to work with--friendly, honest, knowledgeable, and never pushy. He went above and beyond to make the process easy and stress-free, and I truly appreciated all the effort he put in. The entire team at Temecula Hyundai was professional, welcoming, and genuinely cared about taking care of their customers. Buying a car is usually something I dread, but this experience was completely different. Thank you, Adrian, and the whole crew, for making it such a positive experience. I highly recommend Temecula Hyundai to anyone looking for a vehicle.

I am done doing Temecula Hyundais work for them…read more On May 13, 2026 my certified pre-owned vehicle i had for approximately 3 weeks notified me I need to bring it in immediately. My vehicle remained at the dealership for approximately 90 days. During this time it suffered sun damage, and several paint scratches from sitting in the lot from its careless employees. Once I retrieved my vehicle, which I had to reach out for myself, the white interior inside was near black from the careless employees once again. I had to request that it be cleaned. To date since I retrieved the vehicle back the damaged trim pieces, damaged charge port, and paint have not been fixed. I am sick and tired of reaching out myself to get everything handled. It doesn't end there. The rental vehicle I was provided with was a Toyota Camry sedan. My vehicle is an Electric SUV. I'm a large individual along with my wife and toddler, there was little to no room. This doesn't include the inability to transport my two dogs anywhere as well. We got to then pay for gas over the next 3 months which we specifically got the electric vehicle to avoid as it cost near nothing to charge. I had to take early work days to exchange the vehicle as it needed an oil change from how long I had it. This is the 2nd vehicle I have purchased from Temecula Hyundai myself, my parents have also purchased vehicles here and have had there own world of issues with there fully loaded SUV. None of my family will purchase another vehicle here again. If you do, know that you will have to do all the communication and work for them. They will never follow up, I had to beg to receive calls back and updates which I tried my best not to do as I knew the issue was troublesome. If your in the situation where your vehicle is going to be in there possession for more than a month, it will get damaged and dirtied. Do yourself a favor and learn from my mistakes and initiate a buy back process or consult a lemon law attorney much earlier. Hyundai Corporate is actually even worse to deal with. I am still going back and forth with them since I was still having to make car payments on a vehicle I didn't have. Highly advise not purchasing vehicles here. I do recommend if possible, check out Chapman dealerships in Yuma Arizona. They have been the only car dealership where they take care of there customers themselves.