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    Ten Star Contractors

    5.0 (1 review)
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    1 year ago

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    JES Foundation Repair

    JES Foundation Repair

    (64 reviews)

    We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

    (I'm listed in San Francisco but I don't know why - I'm in Midlothian.) The communication at the…read moreMidlothian office is absolutely horrible. The foundation repair work was very good, except several items were left undone. I've been trying for two months to get someone out to look at a soft spot in my den floor and the separation between the front porch and the front door that occurred after the foundation was lifted. Rick Myers and Destany Bing took my calls until several weeks ago and now they just ignore me. I would recommend consumers go with another company.

    NV Waterproofing & Foundation Repair - NV Waterproofing and Foundation Repair

    NV Waterproofing & Foundation Repair

    (60 reviews)

    From the easily arranged estimate by a very professional Maurizio to an impeccable install by…read moreMiguel on New Years Eve Day we highly recommend with the greatest confidence hiring NVWaterproofing to install a new sump pump in our finished basement. They can provide any solution to your concerns and help you decide financially your best option. We trust this amazing group . Miguel worked for hours and cleaned up perfectly. He was so professional !

    Working with NV Waterproofing was a disappointment from start to finish, and I wish I'd trusted my…read moreinstinct multiple times throughout the process when the red flags popped up. The initial sales person was a classic over-seller and promised the world while simultaneously doing a very surface-level review of the situation, ultimately concluding that we were in need of an indoor water mitigation system and sump pump. The sales process was tortured, over-the-top, and ended with the classic "same-day-only discount" proposal (red flag number 1). The scheduling process and lead-up to the project was radio-silent with no preparation on what to do or what to expect from the project manager or the sales person until I reached out proactively. I had to call the morning the project was set to begin to even know if they were coming or not (red flag number 2). The project itself eventually began and within less than an hour it became obvious the source of the leak was in fact a burst pipe and not ground water coming in through the basement. I called the office and put a stop order on the work at which point they immediately became very cagey about what options were available to me and from this point on once again went radio silent (red flag number 3). Upon reaching out to the office multiple times (via both email and phone) to address the issue and seek at least a partial refund of our deposit for the issue, they took 3+ days to even respond, and when they did, claimed that despite obvious pictures pointing to the pipe being the issue, it could have been ground water at the same time and they were unable to provide any refund of any kind (red flag number 4). I get that I signed a contract. I get that they planned and scheduled the work. I also now have learned an expensive lesson about trusting my gut and being more proactive about my concerns. But they're supposed to be the experts! And the fact that they took absolutely no responsibility for having done a poor assessment of the situation up-front and then pretended like they were actually still right about it was disappointing and embarrassing. I can't in good faith recommend working with this company to anyone.

    DMV Foundation Solutions

    DMV Foundation Solutions

    (7 reviews)

    Late in the summer of '24, we started to see a few cracks developing in our home. No big deal -…read moreit's 70+ years old, cracks happen. And then they kept happening, getting larger and spreading throughout the entirety of the house, and we could no longer open the doors in the basement and 1st floor on the south side of the house. Alarmed, I called a civil engineer and had an assessment done. They ascertained our house was sinking, particularly in one corner, and recommended ~30 push piers around the perimeter and up the centerline of the house... for over $100k. I literally laughed at him and asked him who he thought I was that he thought I could afford that. I called a few other places and got questionable assessments, and then I spoke with Yos from DMV. What a breath of fresh air. He was personable and honest. He recommended we get a 3rd party civil engineer to produce a report with drawings that I could use for any foundation company - even if I didn't go with DMV. We (finally, after a loooong delay on the civil engineer's part) got the report and drawings, and Yos and his team began work in early January to install ~10 helical piers on the sinking corner of the house. It was a pretty invasive project, but his team was fantastic. Fast forward 5 months and the cracks have stopped appearing, with a number of them even closing. We are very satisfied with the work DMV did for us, and are particularly pleased with their honesty. Where one company tried to sell us an overkill solution for six figures, Yos was upfront and told us what we really need - to address that affected area and revisit others if they end up being an issue - for roughly a quarter of the other company's price. That sort of honesty and pricing earns a permanent spot in my trusted contractor list.

    It was a pleasure to work with DMV Foundation Solutions & they truly provided high-quality customer…read moreservice. From the initial phone call with Logan, to the consultation with Yos, they listened to our concerns/requests & communicated things clearly. Yos was punctual, friendly, and efficient in his evaluation. He generated a detailed report outlining his professional opinion regarding minor cracks in our poured concrete foundation wall & even provided recommendations for preventative maintenance. Five stars!

    JES Foundation Repair

    JES Foundation Repair

    (319 reviews)

    I'm leaving this review to share a balanced but honest account of my experience. While the end…read moreresult of the project was acceptable, the process was far more complicated and frustrating than it needed to be. The sales interaction set the tone with high‑pressure tactics, including statements like "this price is only available today." We moved forward anyway because we knew we wanted the work done. When I later asked to adjust the scope, the salesperson resisted for nearly ten minutes before agreeing to send a revised contract. The first crew delivered solid work on the drain line and concrete, but the vapor barrier installation was sloppy--uneven trimming, gaps, and inconsistent application. They also removed a board supporting the incoming water line without explanation, leaving it hanging from a wire and damaging the clamp. Their initial attempt to "fix" it involved taping the board to a pipe, which was not a proper or safe solution. The sump pump outlet was also installed in a way that caused the discharge pipe to partially block it, putting pressure on the plug. Communication was another major issue. I was never given a dedicated point of contact. I had to reach out to the salesperson again just to report problems. He forwarded my concerns to the office, and I was eventually contacted by Christal. She was professional and genuinely helpful, but her phone number repeatedly showed as disconnected, and only some text messages went through. I had to call the main line each time and ask to be routed to her. A week later, two crews returned and corrected the vapor barrier, repaired the board, and moved the outlet so it was no longer obstructed. The final work met expectations, but the overall experience involved unnecessary sales pressure, communication challenges, and multiple days off work for corrections and inspections.

    This review is for the initial visit/estimate. The salesman was prompt and I thought the estimate…read morewould take 10-15 minutes. I was NOT prepared for a two hour ordeal. The salesman invited himself inside to go over a lengthy PowerPoint presentation, asked if my husband was home so I could run things by him (because we all know women can't make decisions), and when we finally got the estimate, we were pressured to make a decision on the spot for the "best deal." Honestly, if he hadn't explained so much, we might considered signing but he talked us out of the job by saying how much could go wrong.

    Stable Foundations

    Stable Foundations

    (6 reviews)

    The is the second time I've had them over. This time Zach advised me that my house foundation still…read morehas a clean bill of health. And just like the last time they came over, they provided an analysis and a thorough explanation about what the current state is, what I can do to keep things tight, and what I can expect if problems arise. Stable Foundations is one of those rare businesses that provides this service for free, and they do not try to sell services that are not needed. So even though I didn't need them, Zach assured me that they will continue to offer this service and talk to me as needed. I am confident that if I did have foundation problems, they would provide great results for a reasonable price, so I would highly recommend them for anyone who is concerned about their foundation.

    Kavie Thrift at Stable Foundations is amazing. I sent an email to the general inbox one night, and…read morereceived a phone call from Kavie the very next morning. Without hesitation, he inspected the crawlspace that morning and provided a thoughtful evaluation of what needed to be done. Kavie provided a fair proposal to address the problem. But, as a testament to his honesty, he also disclosed that the problem may not need to be addressed at all if sufficient time has passed to indicate that the settling is complete. No pressure or sales tactics: just good, honest advice -- for which Kavie did not charge me a cent. I'm grateful that my inspector referred me to Stable Foundations as an honest and effective firm. Kavie is the first and last person I'll call when it comes time for a foundation repair. I highly recommend.

    Ten Star Contractors - foundationrepair - Updated June 2026

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