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    Tennessee Water and Fire

    5.0 (2 reviews)
    Open Open 24 hours

    Services - Tennessee Water and Fire

    Home inspection

    Damage restoration

    Tennessee Water and Fire Photos

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    4 months ago

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    Case Restoration

    Case Restoration

    1.4
    (10 reviews)

    Great company highly recommend them. They were fast did everything in a timely manner always took…read morecalls.

    I just moved into a new condo 2 weeks ago. CASE Restoration is here doing construction work. The…read moreother day I walked outside and realized my car wasn't where I parked it. It had been moved 10 parking spots down and had yellow scratches on the front bumper. Bob Armstrong, Site Supervisor, left his card on my window. I noticed a CASE truck sitting idle, taking up 3 parking spaces, with a man in it so I asked him if he moved my car he said yes, and that it shouldn't have been in their way. There were no signs or anything else saying I couldn't park in that spot. He told me Cason Hayes was his boss and to call and talk to him. When I called CASE, Dalia Chadwick, Operations Manager, answered. I explained to her what happened and she denied that her employee moved or damaged my car although Bob is on video saying he moved my car. Dalia wouldn't let me speak with a supervisor but allowed me to leave a message. I spoke with Bob a 2nd time in the parking lot about the damages to my vehicle and asked why his supervisor hasn't returned my call and he denied fault and brushed me off. An older white female resident then approached us and said she was going to get her gun for me. She then proceeded to go to the trunk of her car. I had 5 of my nieces with me, ages 4, 4, 5, 5, and 8, they were terrified. Bob seemed happy that the woman threatened me with a gun. We then left to go to the store and bank. When we came back, an hour or so later, my front door was open and there were 2 men who work for CASE Restoration inside of my home. Once again, my nieces were terrified and I was furious. I immediately called the police and contacted my Realator. I told my Relator what I experienced and that 1 hour after I spoke with Bob about the damage to my car he sent 2 men into my home without my knowledge. The realator was shocked. She told me that if a CASE employee needed to access to my unit for some reason, they are supposed to contact her and she would notify me. Bob nor anyone else employed by Case contacted my Realtor to get access to the unit. I believe Bob sent those 2 men into my house in an attempt to intimidate me further. I called CASE Restoration back when no one returned my call and Dalia hung up in my face each time. I called back, back to back, and each time she hung up in my face. I even called and left a voice mail. No one ever responded. After days of trying to resolve this issue I went to their location on Polk Ave. When Dalia realized I was the woman who called attempting to speak with a supervisor to resolve the matter she said, "We didn't move your car, we didn't damage your car, and I'm not filling out the form that has to be submitted to the state." She also did not care that there was 2 CASE employees in my home without my consent or knowledge. She then proceeded to put me out of their office. She told me she would not be providing me with their insurance info to cover the damages and I could do whatever I wanted to do. I have never been treated so poorly by anyone in my life, and especially not by a business. The fact that they moved my car, damaged it, sent 2 men in my home without my knowledge, and then told me they weren't going to do anything to resolve these issues, while attempting to intimidate and harass a tenant is enough for this business to be shut down. With business practices like this, none of us are safe. I live here, they work here, yet they have made my home uncomfortable, unsafe, and caused property damage that they refuse to cover. I wouldn't recommend this company to anyone and sincerely hope this company loses its licenses. Here is a video of CASE Restoration at work: https://youtu.be/_uIMxkFdz-k

    Bootstrap Architecture and Construction

    Bootstrap Architecture and Construction

    2.0
    (1 review)

    I had a truly disappointing experience with Bootstrap. The principal of the company met me at my…read morehouse and explained that most of their work was design-build. That is to say, they serve as architect and contractor. I am 54-years-old and have done five or six large renovation projects in the past, but I've never done such a large expensive project without bidding it out to many contractors. So I asked him if at the end of the architectural process it would be okay if I bid it out to two other contractors. He said yes, and so we proceeded to the first phase of our work together, the architectural plans. Once the plans were done, I said I was ready to get a bid from him, and I was also going to put the plans out for several other bids. That is when he told me that he was very booked and could likely not begin work on my project for at least another full year. I was shocked but decided that this information was simply a product of miscommunication between us. I told him I would nevertheless like to proceed with a bid. I have never written a negative review for a contractor or architect in my life. I'm writing this one now because the behavior of Bootstrap at this point was something that I can only describe as disrespectful, rude, and selfish. For reasons I still do not completely understand, Bootstrap declined to give me a bid. All along I had hoped to work with them, so I asked for a Zoom meeting. We had the Zoom meeting in which we reviewed various possibilities for the project, ending with an agreement by the principal that he would check his schedule and do his very best to prioritize me since I was an existing client who had already paid him $13,000 in architectural fees. I also reiterated my desire for a bid so I could see if I could afford his work. He said he would work on it and get back to me soon. I waited and waited. I waited one week. I waited two weeks. I emailed him. No answer. I emailed again, a total of five times. He did not answer me for a full five weeks. And when he answered he now told me that the earliest he could begin would be 13 months from the date of his email. He did not provide me with any bids or estimates for the cost of the project. At this point, I lost complete faith in Bootstrap. I do not recommend the company. Their behavior is perplexing, and in the end I feel like all their decision-making was in their own self-interest while I was treated as a second-class citizen.

    Tennessee Water and Fire - home_inspectors - Updated August 2026

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