Do not ever call this branch for service. I paid $2600 to clear my home of bed bugs and the issue still persists. When I reported the 2nd instance of the issue still occurring, they told me my warranty ran out and they would not assist me any further. Never again will I call this company. They're there to take your money and they don't care about the customers. Small claims court will be the next step read more

I am very disappointed in Terminix. We requested terminix to help with our gopher issue. The technician no called no showed multiple times and when we requested a new technician we never heard from this branch again. To be extremely clear, since we've made a complaint about the technician, this branch has completely ignored us in regards to our problems and services we needed. So after a month of not hearing from them we called to cancel our service. Their response is to then charge us for a service we never received and we still have gopher traps in our backyard that need to be taken out. As of writing this it has now been two months since we've requested everything be canceled and the traps taken out with no response from the branch. I'm confused how they just completely disregard the customer or refuse to resolve any issues. On top of this their customer service representatives have lied to us several times saying they were going to resolve the issue but I end up having to call back weeks later only for them to tell us they were going to escalate it and get it resolved, ultimately giving us the runaround so they can continue to charge us. Here we are two months later with nothing done. I have never dealt with a complete disregard of the customer, or their issues with the company. I'm not sure what happened but I would never recommend this company. Please put your money elsewhere like "We Do Creepy". They are a smaller company but also do natural and pet/child friendly accommodations. And the best part is we have never had any issues with them regarding quality of service. EDIT: Apparently since reading previous reviews, this is an ongoing issue and they clearly don't care. Please report them to the Pest Control Board and file a complaint with your issues. You can file it online or call them. I've also filed a complaint with the Better Business Bureau. www.pestboard.ca.gov read more

I hate to say this but I don't think there is any chance of them improving by far one of the worst businesses I've ever in my life dealt with they're unprofessional they don't show up when they do they don't do the work they say they're going to do they flat out will lie to you about what they're capable of doing the reality is these people will not help you at all they'll take your money and they will not help you their service manager Mike is a joke of a human being he's lied to me and one of my tenants over and over and over again about what he's going to do to rectify the situation I would just avoid this place like the plague I'm I'm literally upset that I have to give them even one star just to submit my post read more

I was happy with the service until I had my attic cleaned out by them they financial company smac they suck I will never have them do a service like that and have it financed with smac. I have made a payment more than half of what was financed then I went to pay the balance and they still haven't taken it out of my bank. I have called several times they said someone would call me and I have not received any call. Do they want the finance interest payment? I am totally dissatisfied with both parties terminx just says you have to call them no help what so ever. NEVER AGIN WILL I DO BUSINESS WITH EITHER COMPANY. read more

I would certainly not say every Terminix company is as horrible to deal with as the San Bernardino Terminix. They don't call back they don't show up and there has to be better exterminators than this business. I would suggest looking elsewhere of a reliable service. Mike Rose read more

I have tried to get in touch with Senior Inspector Clinton Jones who sold me a contract for attic insulation replaced and my roof sealed for rodents. I needed help as when I opened my kitchen cabinet, insulation was all inside the cabinet which if everything was sealed this shouldn't happen. It fell all over my stove and kitchen area. I don't know what's in that insulation! Most salesmen follow up when there's a problem. He wouldn't even respond to me to help direct me to who to call to fix the issue and inspect traps left from July. I don't think my sale made him the big bucks he bragged about from many different jobs terminix now does. It's quite obvious if he's not making money, he's not helping me. Once he got my check, before the job was even started, never helped me again. Be cautious as after spending time talking with him and now seeing how he treats customers, he will sell you stuff you don't need if he makes a profit and then he's gone. I was able to get a call back from the office and have an inspection scheduled. We will see how it goes. read more

I am writing a review about a recent service I have acquired with Terminix. I, along with other individuals residing in Pomona, purchased one of your plans for $282.42 one time, with a 30-day guarantee service to eliminate the roaches, which is a lot for us living on social security. Regrettably, we are facing a severe infestation in our home. We tried to get rid of it ourselves, but were not successful. So we decided to go with the so-called professionals, Terminix. The first day of service on June 5, a Terminix technician, inspected our home and offered an alternative solution by switching to a monthly service plan and not going through the proper channels to contact the branch office in San Bernardino because they would charge more. I thought the gentleman was being disengenuous and dishonest. After he finished the first treatment, which was less than 15 min., he advised me to schedule additional treatments before the 30-day guarantee is up. I called for three more services because we still have more roaches in our home than ever, as though no pesticides were applied or even traps left to get rid of the pests. What did I pay for $282? 42, and is this a ploy to change our plan to a monthly $50 through the technician on top of $282.42? We still see hundreds of them in the kitchen sink all over the house, with no relief from the infestation. Furthermore, it is a hassle to empty the shelves and to assist the senior citizens, one individual who can hardly walk let alone remain outside for 2 hours. The last treatment, they didn't even spray, and once again, the technician reiterated that we should switch our plan to a monthly one, which we couldn't afford. The technician wants us to continually pay a monthly subscription as long as we are residing in the property. I truly believe that Terminix can get rid of the infestation in one visit. Enough of this nonsense. I requested a full refund of my money but to no avail. I will continually post a detailed review on every social media platform and report Terminix to the BBB as a very unsatisfied customer. And, I will not stop until this complaint is satisfied. Terminix should resolve this issue in the most effective and timely manner. read more

If I could give a zero rating would. I would not recommend terminix. We had our termite treatment completed. The inspector Benjamin J. Bautista has us sign the contract for the termite treatment on January 12,2026. We gave a cashier's check for payment that day on January 12,2026 and signed the contract for the services for termite treatment. When we had the services completed January 23,2026 afterward Benjamin was supposed to process our payment. We get a call from the supervisor Brian Child over Benjamin, that the check was not processed because Benjamin had incorrectly taken a picture of the cashier's check for payment and then shredded it prior to getting confirmation that the check was processed. We paid when we signed the contract on January 12,2026. Now we are getting the blame that we didn't pay even though it was the irresponsibility of Benjamin who did not process our check properly. And we are getting penalized for being paying customers and getting sent to collections. I will not recommend terminix to any friends or family with this terrible service. We even called billing and they said they would put a note on our file but we still got sent to collections. read more

Dallas Mannlien was a great representative and thoroughly went through the process with us in order to get the fumigation done. He provided us with his cell number and we were able to contact him without issue. read more

Worst service ever! I swear they spray sugar water. I've got more ants now than before I hired Terminex. The technician comes out and sprays my patio. As soon as the stuff dries they come in droves. Ants, ants, everywhere. I've asked them to spray my yard, to spray the ant hills. They say, that's extra! Waste of money! read more

I hired Terminix last year late July, after repeated ant infestations. My neighbors had used them just prior and the technician came with a backpack spray and spent nearly an hour discussing the ant situation and spraying the property inside and out. He also cleaned the spider webs off their house. The individual who showed up to do my residence, although pleasant enough, filled a gallon sprayer with some solution and sprayed it around the property. He told me that this was not really his area of expertise that he generally handled termite repair. It was rather obvious. He never asked me once about the actual ant infestation nor did he investigate their points of entry. Within one week, the ants returned in even larger numbers and increased areas. I called Terminix and they told me that they would not be able to get out to my property for one week. Of course that was not really acceptable to me as I was truly overrun with ants in almost every room in the house and outside perimeter areas. Consequently I had to address this on my own. I paid Terminix $255.73 for the initial service, with the promise that they would return if the ants returned prior to the next three month service call. I called again and talked with a representative requesting at least a majority refund of the money that I had paid. I told him I was more than willing to pay their $40 service charge, but otherwise their charge was totally unacceptable and excessive for services rendered. They said they would pass it on to the local company which is I believe this company, however, no one has ever reached out to me, and I certainly have never received a refund. I called a couple months after that call and was told they would reach out to the servicing company and they would contact me. Never happened. Consequently, I would never recommend Terminix to anyone. In fact, I would definitely stay away from this company as they are liars and scammers. My next step is to take Terminix to small claims court and recover some of the money that I initially wasted. read more

AVOID this business. If you have any issues with your service it will be a nightmare to get it resolved! They sprayed in my home and it warped my baseboards, the Manager came to look at the damage and dragged out handling the issue. He couldn't believe it was from them spraying in our home.This is the only liquid on our baseboards ever( they are brand new) and it swelled up the same day they sprayed. The going back and forth for weeks was ridiculous and stressful to say the least. They did not want to take accountability and NEVER fixed the issue they caused. Their resolution was to come test spray in my home again and see if it further warps my baseboards, which is ridiculous!... I expected more from a large corporation like Terminix! read more

Worst Service Ever! I contacted them for rodent service and unknown to me, the customer service staff signed me up for a service and charged my credit card for a service that I never asked for. Once that was resolved, Shane the service inspector came by unannounced to my home and first acknowledged their customer service staff was the worst and then promised me quality service going forward. That was a lie but I didn't find that out until later! The technician Ty, came out a few days later and used the cheapest products to seal where they found openings that the rodents were traveling to and from. Ty was suppose to reseal my garage door floor but realized he didn't have the right materials. He came back the next morning and used the cheapest strips to line my garage door and then stated I needed to contact a garage company to seal it because my garage floor was uneven. Keep in mind my garage door floor was fine before they came over. I contacted Randy the manager and both he and Ty came back over and used a wire net to cover areas in the garage and used large traps which I already had smaller traps in the garage. For what they charged me, I could have done it myself and a better job. They were all unprofessional and lied. I feel like they took advantage of me, over promised and over charged for what they did. Please think twice before using this company! read more

I will never recommend Terminix to anyone. Once again, it was confirmed pest control companies are a dime a dozen. I decided to give Terminix another try because the salesman promised me the world. The salesman, Tim, promised me over and over how I could get as many service calls as I needed a month. Well, here we are again, I'm dissatisfied with the services and the salesman will not return my calls, texts or emails. Meanwhile, my credit card keeps getting charged $32 a month. If I could, I would cancel my contract now! Once my contract is over, it's over!!! I will never ever trust Terminix again and I will shout from the hills to remind everyone the kind of business Terminix is. read more

If there was an option for no stars that's what I would rate them. Not only was I sold a contract on false information. Then when called to cancel and get my money back was told my refund was being processed. Only to have the manager of the store call me and tell me he refuses to refund me because they already did the service. My point being it was a service sold to me on false pretenses that I never really needed. Now if this is how you guys do business I don't know how you've been in business so long. I even went as far as to tell him i would pay for the tube of construction adhesive that they used to "seal up entry points", and would also pay for the installers time of 1hr that he was there. He said no the cost was $1200 for the exclusionary service and he was not willing to refund me anything. Even though I paid $1500 up front. ​​Im suprised with how low thier rating for the san bernadino location is and all these complaints that the manager Randy hasnt been fired yet. I see alot of these reviews mention him by name. When I have something done I expect it to be done professionally and that the salesperson (or inspector in this case) is being truthfull and genuine. Well from my experience they missed the mark. I was told that there was plenty of evidence to suggest that I had a rat infestation. So I payed the upfront cost of $1500 so they would come and seal up entry points and get rid of all the rats I supposedly had. They came out and used construction adhesive on a few minor holes from cable installation and ac lines and such. Although they didnt fix the door sweep on my ouside closet like they said theyu would or even notice the few holes in the front where ethernet cables had been run through the wall in pvc pipe leaving it completely exposed. Never mentioned anything about needing to tidy up in the garage or keep food items sealed up. (Ive had inspectors tell me this at previous locations) They put out a few traps and left to be checked on in 2 weeks. Well when the only snap I heard was from my little trap that they told me wouldnt do anything catching a little mouse near the garage door. And has been the only thing to be caught in 3 months. I feel I have been duped. one mouse is not an infestation and I caught it with my own trap. The only other thing that bugs me is the inspector was bragging about his commission checks, stating that he had a couple months where he made over 8k in comission alone. I wonder if the manager makes a commission as well. Then it would make alot of sense why he didnt want to refund me the money I paid. Him and the inspector probably already had spent it or at least had plans for it. I was sold a contract on false pretenses and would like to be refunded for that. Is there anyone in this whole company that gives a damn? read more

Fast friendly and effective I would recommend terminix for all you pest control needs. Very satisfied. read more

i have had a yearly termite inspection contract with terminix in san bernardino, ca. office which is about 30 minutes away for many years. they did an inspection in june 2025. no damage. i called the co. and an inspector came out named jiovani. i remembered his name since that is my sons name. he said he could not come out for 2 weeks. they were backed up. 2 weeks later no one showed up since it was raining. i understood that but when i called san bernardino office the lady on the phone said he was on his way. my appt. got rescheduled for another 2 weeks. again i called and complained. since i saw evidence of termite damage but no one could come out since it was raining that day. i told the manager if someone was no out there in the next week i would be filing a complaint with the pest board in Sacramento. appt. for 2 days later. Jiovani came out and said i had a few spots he could take care of it then. i saw him drill a hole in a few places put some chemical in and left. before he left i showed him a few spots with termite damage. The roof eaves had chewed up wood. he told me it was only dry rot. i called another co. which has been right around the corner from me for over 30 years. I do not use them. They are to expensive but they get top reviews. the man showed me a few spots that the terminix inspector said was just dry rot. He pocked the wood with his stick and brown droppings came out all over his clip board. I have tried calling the san bernardino office to no avail. All i get is the call center and no one ever calls me back. This time the manager calls me back and said there is no damage. That a man came out twice. I told him a man named jiovani came out once. He said Chuck came out twice and sent me a copy of the contract saying no damage. It had the wrong dates and times. If there was no damage then why did jiovani come out and spray chemicals. I have a wood patio covering my son and husband built 10 years ago to cover our spa. My husband died 10 years ago. I do not want my patio covering destroyed. if this matter is not resolved to my satisfaction i will be calling the pest control board in Sacramento. I had to do this 5 years ago. I was told no damage just dry rot from moisture. I showed the inspector the brown droppings but he still said no damage. 2 weeks later i called the pest control board back. she said i will check into it right now. 2 minutes later the manager of the san bernardino office called me and wanted to know what was going on. He said that was the first he heard of it and asked me to cancel the complaint. i said sure. When i called the pest control board no one answered. The lady said they were closed all week. the next morning i woke up to a terminix truck and 2 men fixing my problem. I was satisfied so I stayed with them. This time I am not so sure. I will wait till my contract expires and then decide what to do. read more

Need insects addressed? Sure..they are good. Have rats? Don't bother. Paid good money last December to address rats under a rental house. Received 1 year of exclusion service to make sure they don't return. Well their promises were worthless. Tenant called repeatedly to schedule follow ups, appointments were taken, and no one showed up. When I contacted a rep on his cell I got someone to show up. They then made follow up appointments to fix things and reset traps and guess what? No show again. Finally got a manager on the phone and guess what? Apparently we were calling the wrong number. Yeah right. Only way to get anything done is via contacting a rep. Their main office is worthless. Save your money and blood pressure. Go elsewhere. Wish I had checked yelp first. Manager of this division should be fired. read more

Scheduling issues, erroneous invoice. I would have to call to schedule visits, and even then, there would be no shows. Do not use financing. To stop the headache, I just paid the balance off in full. I paid for 2 years, plus 1 additional year, and received horrible service. Do not use this company. I am still waiting for a refund/reversal for a bill I should not have received. Over $6000 down the drain. Horrible value. Use someone else for termite services. read more

This is the worst company I've ever done business with.they sell you into a contract promise you the world and once they collect there money send a couple of people to bullshit you into believing them and then cricketsuntil the next time they are ready to bill you.what a scam.be careful people!!!! read more

They lied about having to tent the house. I got two second opinions who both said there is not an issue with termites. Please do not fall for this trap read more

If I could give it a zero I would. We drove 2 hours back-and-forth to a vacation home just for the day for Terminix to come, and we were a no-show not once but 2 different times! The inspector voicemail was full. He never called and said he wasn't coming, we had to call 3 times to the main office .The people who work there ,specifically a gentleman named "Derek "said sorry we can't help you and he hung up on us. This is the unprofessional and acceptable behavior for any company. The inspector who was supposed to show up. His name was Dominic, he called us 2 days later, and apologized and wanted to talk to us about the situation. He told us he doesn't even work on the weekends. And we were scheduled for a Saturday. When I called him back, I asked I'm looking forward to speaking to you and why would your company schedule you on a day you're not working. He never returned the call. So we have wasted hours and hours and hours of our time TWICE for a company that is very unprofessional and Dominic and Derek both should be fired because they can't even respond in a proper manner. DO NOT USE TERMINIX. read more

I have called and texted. More rats in our house than even 3 months ago. Our entire attic is filled with feces. I paid over $1000 to have more rats and more urine and feces than we started with. Randy is the supervisor and ignores me now. Mike was a technician who refused to go check traps. Try and avoid these people and this company. read more

I've been using Terminix for many years, and since recently moving service is still great. Tech was courteous, communicated, and accommodating. read more

This review is specifically for Jason Hawkins. He was absolutely incredible and I would have anyone looking for someone to inspect their homes for termites/rodent issues call and recommend him specifically. He was super friendly, thorough, explained everything that he found and went into details on things he knew would be harder to understand and answered all of my questions. He truly does care about his clients and wants to make sure they have the best of the best for their homes and a guarantee that the job is done right! read more

I called Terminix after my husband died to see what services were being provided and the cost. The customer service reps sent me in circles and wouldn't answer my questions. They kept putting me on hold and disconnecting my call. They did this to my husband also. I don't recommend Terminix. I switched to another pest control company that would answer questions and was responsive to my questions. read more

Signed up with Terminix they killed the animals under my house but won't retrieve them. Thanks for the dead animals under my house. I could've done that. Good luck with their customer service. What a SCAM/JOKE. #RIPOFF read more

If I could leave a lower star count, I would. Had a termite and pest control inspection scheduled between 10 and 12 today. Confirmed the appointment the night before and still NO ONE showed up. This makes the THIRD time that I have made a special trip up to our cabin for a Terminex inspection/service and Terminex has failed to show up or even have the common courtesy to let you know that someone happened. I don't care what they are offering RUN from this company! read more

The various service technicians were always respectful, friendly, and did great work. Even the customer service agents tried to help. The issue is that Terminix is dishonest in their business model, specifically in billing the customer. They say their pest and mosquito bundle is better for the customer at $59 for mosquito service and $49 for pest service. Great deal, right? The problem is, they charge you that $108 (actually I was charged $108.66...skimming an extra 0.66 cents) every single month even though they only come out once every 3 months. They'll tell you it's because you can call them to come out whenever you want. How about just charging $108 or an even $110 each time they come, not every month they don't come?! We ended up paying over $300 for a 3 month period that should have been just $108. Their website is also misleading, wording a renewal that was 4 months early as a "balance due" rather than wording it as an upcoming renewal. If you use them, pay the bill after service and never put your credit card on file. That's how they screw you. UPDATE: 2 days after we cancelled all services and confirmed that we owed nothing, Terminix charged our card again. We didn't receive any service, just an automatic charge that they refuse to stop. Now they are saying we have to give them 30 days notice to cancel without any charges going through, even though our next service isn't until April. I'll have to cancel that card and get it reissued. read more

I paid alot of money for a exclusion,terminix said that l needed doors on my 2 crawl spaces, so they went to the hardware store and bought 2 quarter inch pieces of plywood squares and a couple of hinges and put them on,the one they just screwed on to cover the hole,the other one they put hinges on it so it swings down and touches the dirt.i contacted the Hesperia California office and they agreed that it was shotty work,so they sent a crew up to measure the holes and said they would take care of it with better doors,they came up five different times during the year to measure, I even called there head quarters back east,every time called they would send someone up to measure, the boards are warped now,I'm going to call BBB and see what they recommend read more

They have not kept their end of the commitment of a contracted service for termites that we have had 16+ years. I have paid good money every year and when I need to use it they walk back the contract. I am in the process of trying to resolve it still. My advice to you is to keep your contracts for future reference. The toll free number folks have been great, but the local affiliate has been very difficult to deal with in the past and even recently. read more

Terminix Flooded My House On Oct 19, 2017, a Terminix Tech came to our house to do treatment on the exterior of our house. At the same time we had a contractor doing some work in our kitchen to a water line. The water to the house had been turned off by the contactor to complete the work to the water line he was installing. After completing his treatment of the exterior of the house, the Terminix Tech decided he wanted to fill up a water container on his truck by using our water, without ever asking for our permission. When he tried to turn on the outside facet, nothing happened. He then turned on the main line to our house. This caused water to pour into our downstairs from the water line that was being installed. It ruined our kitchen cabinets, our entire downstairs flooring, and the kitchen walls. After I ran outside and yelled for this guy to turn off the water because he was flooding my house, he just looked at me with a confused look on his face. I had to run out to the water line and turn it back off. When I went inside to check on the damage, the tech got in his truck and just drove away. I spoke to the Terminix Manager, Sherry O'Toole, on the day this happened, she told me that she had reported it to their insurance company. I spoke to her on almost a daily basis after that to find out what was the status and when was someone from the insurance company going to come out to look at the damage to my house. After over two weeks of her saying the insurance company was aware of what happened and were going to contact me, I finally got fed up with the no contact from their insurance company. I found out on my own who was their insurance company and called myself, only to find out that they had never reported the incident. As of today, they have still not paid the cost to repair our house. We have gone through Thanksgiving and Christmas with cement floors and no kitchen. Please stay away from these people! read more

Terminix - Our Living Room - Pest Control Near Me - San Bernardino, California

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I have no complaints about how Terminex has taken care of us over the past decade. The last thing I want to know about is some critter, large or small, munching and invading our space. We own a very old home, over 100 years old, wood frame, a very tasty snack for our local termites. The first time Terminex came out to our house, years ago, there were definitely many issues to take care of. That is something no struggling homeowner wants to hear. Since then, our annual inspections have been mostly free and clear of damage, especially from termites of the subterranean type. I commend them for their consistency. We have happily welcomed into our home the same technician each year, Yair S. It is always nice to see him, he is warm and friendly, efficient, informative, well spoken and always immaculate. I also appreciate their persistence each year to make sure that we schedule our annual inspection, both inside and out, in a timely manner. Thanks, Terminex, for keeping an eye out and protecting our investment, making sure it will last for many decades to come. read more

Hi I've had terminix for over 5 years and we get the best service form our guy Ryan M. He texts me ahead of time a day and time and is always on time and does a great job! Thank you Terminix and Ryan for the great service read more

I just had the tech Andre come to my home and he was so awesome!! I was very discouraged because a company I tried to hire to fumigate for termites, just left me hanging and wouldn't get back with me (until I called and cancelled my appt, that is). I remembered that I used Terminix to deal with a rodent problem about 2 yrs ago, and they did an effective job. I thought they were one of the more expensive companies, which is why I didn't think of using them immediately, but after my frustration with the other company, I just wanted it done right. I thought I would have to pay more, but it ended up being almost $200 less than the other company, and their inspector, Andre Jones, came by almost immediately and set up the appt right on the spot. I was frustrated for sure, but he was very patient in explaining everything and was so incredibly professional, that I was very impressed. When they came to treat for rodents, they were on time and very thorough, so I expect that it will be the same with this fumigation. I am very happy with my Terminix service, and I will definitely recommend this company. read more

Before fumigation,their service is ok, after done the tent, I found problems and called office, they are not responsive, they don't care any more... very disappointed with them, read more

A Salesperson knocked on my door. I went to my window and politely said, "no thank you, I have a monthly service already". To which the Terminix Rep answered: "What the hell are you talking about!? Stupid!" I have used Terminix before. I had my house in North Hollywood tented for termites. That rep was very professional. The young man who came to my door in San Bernardino, he has a lot to learn about salesmanship, professionalism and overall social skills. I will NEVER use Terminix again. Word of mouth can make or break a business' reputation. #IXNEYTerminix read more

This company CONTINUES to be very dishonest. The service technicians are fine. The customer service departments and billing departments are useless. Not only do these people ignore you when you call to their attention that they are fraudulently billing you twice for the scheduled service, now they are sending ANOTHER bill claiming I owe them a balance. This LIE continues to grow, no matter how many terminix people I talk to. They claim they are working to correct this false claim that they have made. They say it will take 2 or 3 weeks to remove that FALSE charge on my account. They were able to put that charge on my account in a matter of seconds, but they can't remove it unless I give them 2 or 3 more weeks. What a load of bull. By me waiting for them to correct "their error", I get rewarded by now receiving "another" fake bill in the mail. These guys are the absolute worst. read more

If I can give no stars I would the customer service is the worst they set you up an account tell you to schedule appointment online schedule an appointment online no one ever called you back you have to call corporate office 45 times to get something done what am I paying for I explained to them I feel like I'm being robbed because you're automatically taking the money but you're automatically not calling me back this is the worst ever worst ever read more

Suggestion would be call to get a second opinion. Didn't cost anything either . Unfortunately I had a appt today with a representative from this company (I don't wish to put his name out there ) not what I expected. Kinda felt he wasn't wanting to do the inspection... sys I had red ants with wings. no termites that these are ants with wings ... something about the antennas go outward and not straight . We'll got a second opinion and they are dry wood termites . I'm now getting my house rented but not by this company. And why does it matter who I have a contract with ... always trying up sale something or another. read more