We had a unique job with our bee hive being extremely high on the second story peak of our house. Dan was eager to help out and even tracked down and purchased scaffolding to be able to complete our job. He is a great and friendly guy and love that he has a special relationship with bees! When cleaning out our hive he gave us some honeycomb so we could enjoy some of the honey- that was a fun perk! We appreciated him traveling a far distance to help us out too. Overall he is great and had good communication and did a great finish work. Thanks Dan! read more

Daniel was the Terminix exclusion and termite specialist who visited us today. He did his inspection thoroughly. He explained what he was doing. He was very professional and complete. He spent at least 30 minutes on his inspection looking in the nooks and crannies too. He also inspected the garage and outdoor closets where the water tanks are located. read more

Terminix - Business card - Pest Control Near Me - Scottsdale, Arizona

See all

After being a loyal customer for over 10 years I just can't take the horrible customer service anymore. If they offered horrible customer service with reasonable prices that would be one thing, but they are the most expensive service in my area of many other options (by a lot) for pest control AND termite control. Even calls to management with my issues have zero follow up. I refuse to waste more time with this company explaining all the problems they create but please do your homework, Terminix is no longer the gold standard AT ALL. read more

Left me waiting and never showed up. Rude, unprofessional and annoying. Skip termini and use ANYONE ELSE

My technician always does an outstanding job always on time always goes the extra mile

Do not use this company. We have used Terminix for several years and were very satisfied. However, after discovering active termites in our garage and calling for service on 10/18, they failed to show on 10/26. They unilaterally re-scheduled without notification until November 2. They did not show or call. We called them and they could not offer another appointment and said that they would have a manager contact us. So far, nothing. We are extremely disappointed and will not be renewing our service contract with them. We still have termites actively destroying our garage. read more

See all

I tried contacting and scheduling with this company since June (it is now the middle of November). We just purchased our house which was previously serviced for termites and we wanted to continue the services. After contacting them and leaving a voicemail every week, they would not contact me back. When I was able to get ahold of someone who was not directly in my location, they said they lost the initial quote I had done in June and it would have to be redone and they would ask someone to contact me. I cancelled my other pest control services because my initial appointment had a bundle deal. Unfortunately, after getting a quote, I was never put into the schedule and could never get ahold of someone. Instead of going with consistency, I will be finding another pest control service. I will say the tech that came to my house for the initial quote was wonderful and I wish it worked out. The tech was female and I wish I remembered her name because she was very kind and knowledgeable. read more

Do not use this company. Scheduled an appt. Which they changed and never let me know. Called back for manager Scott I believe who never called back. Insisted on an appt for today which they confirmed last evening. Called me at 912am to say the tech was sick. The worst company ever. DO NOT USE THEM. read more

Hi I had Carlos Vargas from Terminix come to my house and spray around my home. I just want to let you know that every single time he comes, he has a positive and friendly attitude. He is very thorough in doing his job!! That's what makes him trustworthy. Thank you Carlos for all your hard work and being so professional. Josie H. 6/24/23 read more

Had terminix come into my new home today. Not only was the tech rude he was arguing with me about what I saw! They want to treat every situation like a full infestation while I've seen one roach! I understand that's how they make their money whatever. But to stand in my house and argue was so unprofessional then when I said I can't believe you are arguing he said I'm not arguing I didn't raise my voice! Wow to many other pest control companies out there! read more

Kyle W came out (on time) and sprayed the entire area around house and inside areas where bugs were hiding. He was very thorough. He also suggested what could happen in the future and told us that Bulwark will come back out and take care of the issue if it occurs. Great job Kyle!! read more

May 18, 2018 Well, someone messed up today. My tech did not show up. No one called me. When I called the company, they said my appointment had been rescheduled for next week. THEN they asked me if I rescheduled it! Are you kidding me? Maybe I need to shop for a new pest control company! I was with this company for nine years!! read more

These people will take your money but never show up. After scheduling a visit 4 times they no showed no called. No customer service, no communication, nothing. Horrible company to do business with. AVOID this company if you have a bug problem, the only want to service folks that don't actually require any work. Contacted a manager on multiple occasions and issue was never resolved. Moving my business elsewhere. -5 Stars read more

These people simply don't care about customers, when you schedule your first visit they will tell you over the phone what you want to hear but when service tech shows up they don't even do half of what they said so you need to schedule a 2nd visit when 2nd tech shows up again he doesn't do what he was supposed to do so I called tech myself to ask why he didn't spray the garage since we are still having same issues with spiders he said that was not on his work order but that he will go back same day to spray the garage but never showed up or called to let me know he was not going back to my house. Stay away from these people they just want your money. read more

Unsatisfied customer. They will offer you a yearly service special and rip you off. I didn't receive the free termite inspection report they supposedly did and they didn't come out for their 4th yearly credit. Management was of no help and didn't offer any assistance. Buyer beware. read more

Update: Terminix replied to my review stating they apologized, was able to finally get through and make an appointment after 5 days, NOW they haven't shown up for my regular service call and again have called the last 3 days and unable to get through, so why apologize if it's to keep happening? Never a problem taken the monthly charge out of my checking account thou, that there on top of. read more

First 3 treatments no change in Ant activity! They're immune to this pesticide clearly. Finally 4th treatment saw a decline in activity!! Tim, our exterminator, was personable and nice, but then it was time to renew... Suddenly we have Termites. What a coincidence! Canceled service and proceeded to be harassed DAILY for a balance of $100. I'm not joking. Phone calls, emails and paper statements; you'd have thought I owed the IRS! Products didn't work for several months and there is NO EVIDENCE OF TERMITES ANYWHERE!!! Then harassed for an amount I could spend on dinner! They're contact center associates are rude and call all throughout the day, several times a day. Which is illegal and violates several FDCPA laws. Never again! I would not recommend... read more

Good experience, friendly people and highly recommend, will always have Terminix!! They definitely stand behind what their guarantee!!

I started using Terminex and the day after I paid, my card got stolen was trying to be used for something online. I just thought coincidence. I called them to pay for my next service as I had to close that card. They told me it was a commercial account and not a residential which was incorrect and they couldn't figure out how I was supposed to pay. Took me calling 3 times and they couldn't figure out and said they would call me back. A few months went by before they actually called me back for me to pay for my service. I finally paid for the service because they figured it out and canceled my services with them for the second time. I just now got an email and a text from them stating that my services for Monday, clearly they do not get the hint that I want my service to be canceled I've had nothing but trouble with this company and I would never recommend it to anyone. read more

My big mistake I made was not looking at the reviews for this pest control company on facebook. The majority of customers has posted a negative review and here is my review. I was having pest issues in my house and when zi found a big scorpion on my back patio, I decided to hire a pest control service and unfortunately I choose TERMINIX; when I contacted them first, they explained to me theirs Customer's Satisfaction Money Back guarantee policy, a big joke. I scheduled the first service which a termite inspection was included, they came and they didn't perform the termite inspection, this was their first strike. A month later I called them and informed them about a continuance of pest issue; they scheduled a second service which it was performed. Another month passed by and all the pests were having a good time in my backyard, I made a second call and reported an issue with the pests, a third spray service was scheduled. It looks to me that the chemicals they use are not strong enough to kill little ants. 20 days passed by and again more pests than before they started to spray. I called and canceled the service of the two properties and demanded a full refund of my money. The manager called me and stated that they won't refund any money due to the fact I didn't give them any chance to resolve the issue, after three services performed, he had the courage to say I didn't give them any chance to resolve the issue. Until now, I am still waiting for the refund. DON'T HIRE TERMINIX FOR YOUR PEST CONTROL SERVICE. read more

I had my first appointment for general pest control today. I received two calls and texts yesterday as a heads up, and then an email and text this morning when the technician was on his way. My tech, Rey, was excellent. He told me he has 16 years experience working for Terminix, and it shows; he was professional, amicable, and patient with my questions, as well as knowledgeable. He did a thorough job treating the exterior and interior of our house, and I am very satisfied. read more

I rarely write reviews but I had to for Denny's Exterminating. My elderly mother was having a bug problem. Service tech MARK came out to service her house. He was very friendly and took very good care of the problem. My brother Ronnie was there and he also confirmed how friendly and experienced MARK was and they will definitely asking for him to come back out for the next service. Thanks Mark for taking care of my mom. read more

Three years ago we moved and asked Terminix in Goodyear AZ to switch service to our new address, also in Goodyear AZ. For reasons never explained to me this seemed to be an insurmountable task. We eventually cancelled service this year. But of course they don't answer their phone, don't respond to emails. We finally got some phone number that someone eventually answered and thought our account had been closed. Then we got a call about service this past July and we responded (to serviceman's voice mail) telling him NOT to come to us--later he told us that hec doesn't listen to his voice mails. They went ahead without our permission to do service, billed for it. They now show us as past due. I would never do business with a business that is so unwilling to fix its own errors and where one side doesn't have a clue about what the others within it are doing.about the rest of the business. read more

I had an appointment set they even took my credit card info then they never came for the appointment that was set or told me why they didn't make it or reschedule or anything. Disappointing. read more

Kent was very thorough, friendly, professional, skilled, informative and efficient. He listened to my needs and performed the best treatment available. Although the pricing for Terminix is somewhat high, it is well worth it ... especially since they offer a full guarantee. If you are having an ongoing problem with pests that it seems you just can't get rid of ... Terminix is the company to have. I recommend their service. read more

I was very pleased at how thorough your technician was and he took the time to explain everything. We now feel free of any infestation for another year. The peace of mind this is well worth the cost. read more

Great service! Phenomenal technician! No matter how stubborn any invasion is, Terminex always make sure to get the job done!!

After having a contract with another company for several years we were disappointed to find that the earliest they could do to tackle our termite problem was 5 weeks out. We decided to look around and settled on Terminix. Paul came out and we discussed what was needed and were pleased with the quote and conditions. We were even more pleased when he said he could have a technician out later the same day and it was New Years Eve. Justin arrived on time and got everything taken care of right then and there. Baits installed all round outside the house and a small problem area inside treated successfully. Paul and Justin were both very pleasant and professional. Definitely recommend. read more

I have been trying since Dec. 2019 to pay my bill online. They are giving me the same reason, over and over about updating their website. So I have to call to pay my bill which is ridiculous in this age. The website also would show when someone was coming out. I am tired of it and am cancelling my service. I have nothing against the technician(s) who have come to my home. read more

We needed an exterminator to show up when they said they would... There were too many times when they said they would be at our house, and they weren't. It was quite frustrating. So I tried to cancel. There was a misunderstanding and they keep saying they've come out, but we're never home. Which is something I never agreed too. If you are going to provide a service, then I need to be there. Bottom line we are being charged for nothing. Go with green home pest control. Customer service is WAY better and they come out when they say they will! read more

I thought I had termites. I scheduled a online appointment the inspector was booked out that day. However they called me two days later and Paul came out to inspect my house. I showed him the picture of the insect I thought was a termite and he said right away that isn't one. He checked the house and found no traces. He also did not push for any products which I loved. He explained me a few things what to look for and left! With so many ppl pushing there service on you this was very nice! Just because of this if I ever have termites I will contact them and of course will recommend them as well! read more

Our Terminix Technician, William Purvis, was very courteous, thorough and on time. He spent all of the time he was here doing his work.

I could not reach the TERMINIX branch at 8550 N. 91st Ave, Suite 77, Peoria, AZ 85260, directly. All phone numbers listed on the internet all go to a call center. It was hard to find the supervisor info for this technician named GARY HALDERMAN on the internet, and the call center would not provide info for his supervisor. So guess what? I am reaching out to YELP and COMPLAINTS.COM instead. On Monday 1/18/16, (during my initial call for a termite inspection) the call center said they will have GARY HALDERMAN (the Terminix technician) give me a courtesy call 15-20 minutes before he shows up on Tuesday 1/19/20. He was scheduled to show up between 1pm-3pm. I deliberately made sure the TV or radio was on low so I can hear the Phone, (or the door for that matter) and worked on my computer next to the front door. On Tuesday 1/19/16 after 4pm, I found a business card on my front door. I would have heard door bell or the knock on the door, being that I was on my computer by the front door. I also checked my call log and voicemail on my land line, (which was the only number they were given at the call center), and there were no calls or messages from anyone at all on this day. I called the Phone number on the business card GARY HALDERMAN (Terminix Technician) left on my front door and, of course, it went to the call center. The call center operator said he should have given me a courtesy call before he arrived, and doesn't understand why he wouldn't have called if he was at the front door knocking and no one was answering. THANK YOU!!! Exactly what I was thinking!!! This is just basic Customer Service 101 practices that were not adhered to and plain and simple BAD, BAD, BAD Customer Service. By no means am I complaining about the call center, I am complaining about the Technician, (GARY HALDERMAN). The call center listened to my complaint and offered to send the complaint to GARY and to reschedule my TERMITE inspection for the following day on WEDNESDAY 1/20/16 between 10am -Noon. They also promised to make sure that the GARY HALDERMAN will give me a courtesy call and ring the door bell when he arrives. NOW HERE IS THE APPALLING PART! GET READY FOR IT! At approximately 9:40am WEDNESDAY, 1/20/16, this morning,(20 minutes before his scheduled time frame for a Termite inspection), I get a call from GARY HALDERMAN, thinking he is giving me his courtesy call. Not in the slightest, he only called to complain about the complaint that was put on him the night before. He said he knocked and no one answered, I told him I was on the computer next to the front door. When I asked GARY HALDERMAN why he didn't give me a courtesy call, he said it wasn't in his notes, but I told him that the call center said it was in their notes to have him give me a courtesy call. Then I asked GARY why he wouldn't have just called from his cell phone if he was at the front door knocking and if no one was answering? GARY did not say anything? Then GARY HALDERMAN asks me when would I like to reschedule another Termite Inspection??? Can you believe this??? GARY HALDERMAN did not have any knowledge of his scheduled inspection set for 10am-Noon. Keep in mind again it is 9:40am and I am thinking GARY is calling 20 minutes early for his 10am-noon appointment time frame. If GARY HALDERMAN can't even get an appointment correct how do you think the actual termite job/service would be done? So I called back the call center to try and get GARY ALDERMAN'S supervisors information, and the call center said it is against their policies to give out that information, but said that they would forward my complaint. The call center also mentioned that GARY may have an older cell phone not compatible with their messaging system, therefore, he is not getting, or not receiving their entire messages. The call center offered to set up another appointment, but I told them the same thing I told GARY HALDERMAN, and emphatic H-E-DOUBLE HOCKEY STICKS NO! I also requested that the call center put my answer in all caps in their notes as well, so TEMINIX gets how frustrated I really am. The call center operator was empathetic and agreed and said would make sure that my request was honored. I happened to be at home and was not called in for work, but if I did not have the time off, I would have had to call off of work for both of these appointments. I would be livid if I would have had to take time off and GARY HALDERMAN wasted 2 of my work days because of his non-exsistant customer service abilities. If I were future potential customers, I would not trust the work that this company does if you can not even get setting up an appointment correctly. Michael & Michelle in Phoenix, AZ read more

Jeff came to my house and did a fantastic job. Was actually surprised with terminix. Was not planning on doing the monthly service, but customer service was so great, I got the termite warranty and the monthly bug service. Would recommend. read more

Jennifer was our technician. She let us know when she was on her way. Very friendly and did a great job. Listened to my needs. Great service! read more

Thanks Termix for getting rid of all my bugs, the man who came and did the work was very knowledgeable and worked very hard. Thanks again. Ann B read more

Matthew made the inspection informative & interesting. He seems to truly like his job & the customers he is working with. I was very impressed with his knowledge, courtesy, & common sense. read more

My regular guy (forgive me for not remembering his name) has always been very professional and courteous towards my husband and myself and conscientious regarding our dogs outside water dishes. Let's not forget to mention - NOT ONE BUG in the house!!! read more