Best doctor in my network! Dr. Terreros' staff is very professional, you're able to schedule a visit within 2 weeks of your call, unlike other doctors offices that are booked out for months. Dr. Terreros provides more focused attention than any other physician I've had in my life. She is very knowledgeable, experienced and compassionate. I am very lucky to be in her care! read more

I wish I could give her zero stars! She was moms primary doctor. At the time mom lived at home with her son. I had voiced concerns with the doctor several times about her son and moms care, she dismissed everything I told her. I had concerns with neglect, and overall well being and each time she dismissed it. I was concerned enough to contact PD for well checks, APS, CPS, because their were minors in the house......all to which she would dismiss. Fast forward a couple of years later and everything, I told the doctor was happening. He was no longer taking mom to her doc appts., he was no longer answering our calls, no longer allowing us entry into the house to see mom. Until my family and I basically forced our way into the house. We found mom, severely dehydrated and malnourished. Mom spent several months in hospital and rehab recovering. We filed police reports and they requested moms medical history. You would think that at this point she would cooperate! She gave us the run around, and put us off! In the end, we finally got her history BUT only because we fought tooth and nail to get them. I would NEVER, ever recommend her! read more

General familly care The doctor is moody and with attitude. Pushing staff. Making often calls to set up apoitments. read more

Such unprofessional physician. She refused care because she was afraid of getting Covid, but was told Covid test was (-). If she was a true medical professional she would practice safe measures to not get COVID in the first place and STILL take care of her patients no matter what. read more

Dr. Terreros is by far the worst doctor I have ever come across. I will never refer this doctor to anyone. Stay away from this doctor. It was just a phone conversation. the first time that I ever talked to her, she questioned my professional if I have a "medical degree". I run a board and care for the elderly. I told her that there is no requirement to be in the medical field to give good care to the elderly. why are you questioning me?" She continues "Do you know someone that I can talk to discuss some medical terminology if not I need to talk to someone who has". I replied, "Your patient is under Home Health care." I said " can I get your number so I can have them call you?". She replied, " Don't you know my number"? Lorna C. read more

I personally have no complains for the Doctor. ( Mostly because I never got to meet her during any office visit ) It is the office manager that is the reason why I give this office a 1 star. I would give it no Stars if it was the option. The office manager ( he would never provide his name) is super unprofessional when talking to patients and makes you think that you are the issue. I went initially for a physical and to get some medications prescribed to me. I informed them that I wanted a specific brand ( offices have to sign on the RX that the patient is requesting a specific brand and that they don't want a substitution) I had to wait over 2 weeks for the medication even after they stated that it would be ready withing the week. Once I got my medication it was the wrong brand I spoke with the office to get it switched and they gave me issues. With my medication I was told by the office that I can call in 3 months to get my medication prescribed with no issue and without stepping into the office. That was a lie I was given issues about refilling my prescription. Finally 2 weeks ago I called to get my refill and the office was forcing me to go to their office in order to attain the refill ( even after their office stated that I don't have to go into the office to get a refill I can just call) the front office transferred me to the office manager. While on the phone with the office manager I explained my questions in a nice manner and his response was just to be straight out rude. He called me a child and that everything that happened was " a personal problem". I was very nice towards the office manager but clearly he has no customer service. When I picked up my prescription from the pharmacy it was the wrong medication I called the office and the office manager answered and I did explain that i was given the wrong prescription and instead of him trying to correct the mistake he stated " how did you know that it was the wrong one did you even read it correctly" and he hung up.. super unprofessional office manager I wouldn't recommend coming to this office. read more

STAY AWAY from this doctors office, I received a very very rude customer service from the guy that works in the office and he hung up phone over me. SO RUDE. I wish I could do a 0 star. read more

HORRIBLE!!! NO SERVICE AT ALL!! OFFICIAL COMPLAINT against Carmen Terreros I need to change my doctor because she is completely awful.I got her in February 2020 with my new insurance with Oscar, so the first visit went OK, signed-up all authorisation forms to get my medical records from previous doctors, OB/GYN, Eye doctor, mammography.  She gave paperform for my blood tests, c-pap, new prescriptions for my diabetic and recommendation to all new specialists again.  I was also close to another depression, and I asked for a psychologist, but of course she sent me to a psychiatrist. More later on that! They chased me 3 times to get my follow-up meeting for the A1C, but they never even received my OLD doctors and NEW doctors reports... I had to tell them and gave them again all the doctors, addresses and phone numbers at least 3 times, so we can get all the reports and we can talk intelligently on all other actions on the problems I have for many months!  So finally today I went there for my A1C blood test,  treatments for my infection, and results on my last specialists' test and see what is wrong with me.  After 2 minutes talking about my OLD A1C at 8,2 last February and maybe increasing my medication, I told her about my infections, and she said that is probably a side effect, but she didn't even wanted to examine me, or send me for my regular 3-month A1C blood/urine test like usual I should have (been 5 months now).  She wanted to leave right then without even going into my other doctors reports I was waiting for.  She didn't look at them before, she opened one in front of me and closed it right away without even telling me if everything was fine or to give me the results.  I asked her why she doesn't take care of my reports and results, that is her job as a PCP to find what are the next steps for me, how can I get rid of my infection.   I also told her about that psychiatrist she gave to me, he cannot help besides pills and my case was not that bad.  I needed a new referral for another psychologist, because the one I got referred for that psychiatrist took almost 2 months to meet, but he quit the day after, so he could not refer me to another psychologist, that I have to talk to my doctor again.  I told her that now with Covid and no job for 6 months, my depression is just getting worse and nobody is helping me. I even told her if you can find me a "killing pill" I would be fine with that, at least to get her attention, but she didn't do anything.  You know Doctors have an OBLIGATION to help their patients and pay attention when they say things like that.   If I would be in real danger for my life at this point, she will be fully responsible for that.  She didn't like that I questioned her about what is going on with all my NEW and OLD reports so we can understand what are the next steps. Because I confronted her and I was not happy on the way she is NOT doing anything besides get me in her office to get the insurance money, she said she is not comfortable in treating me anymore and left the room.  it is not like I was aggressive to her or physical at all.  I was angry and requested answers that she didn't want to give!  She was not there to work and after 5 minutes she was annoyed...  She even googled medications in front of me,because she didn't know what to do for my diabetic and infections at all either! She didn't even try, even worse!!! She didn't even give me my blood/urine paperwork, referral for a psychologist, nor she answered any question on my next steps.  Nothing.  Even with all that back and forth and questions to her, the appointment didn't even last 10 minutes before she went out the door.   So now I do what, waiting another month or 2 to find another PCP?  This is completely absurd, she didn't do her job at all... I left really pissed off and told all her patients in the waiting room what just happened, that she didn't serve me at all.  Never saw or heard a doctor doing that.  Unbelievable!!! They said they will call the police.... I said I will wait... of course the police never came... I waited 30 min. in the parking lot!       They never did any follow-up on my old and new doctors reports, and she didn't care to review the results before or while I was there either! COMPLETELY USELESS DOCTORS... goog for checking you in for the $$$ from the insurance. ABSOLUTELY NO SERVICES... I have to start over again!!! Doctors like that should be banned from the profession!!! read more

You wait weeks for an appointment just to see the doctor for a couple of minutes. She rushes you and makes you feel as if you are disturbing her because she is so busy. read more

0 stars if possible. The nurses and clerk I have nothing against. Dr Carmen Terreros is the worst doctor I've ever had. This is the last time I ever come here, you wait 2 weeks for an appointment, she won't even come into your room for 30-40 min and she'll try to get rid of you in 1-2 min. She acts like if she's too busy, if you can't do all your clients at once then get another doctor it's simple as that. SHE JUST WANTS YOUR COPAY, she won't let you speak for yourself with whatever is bothering you. read more

This office is a joke. Under new insurance I started going to Dr Terreros trying to get back on medication I was on for anxiety, depression, insomnia, and ADHD. After the first visit I was told she could not help me with anything until after getting approved for a new psychiatrist. After a week of waiting I called back to see if I was approved yet this led to multiple different calls between the office, the medical provider, and my insurance company. Come to find out after 2 hours of phone calls that Dr. Terreros' office hadn't requested for the referral until I made the original call that day. This was my first red flag. I was then told I would be notified within a week to find out what psychiatrists I would be approved for. Calling weekly to find out what doctors I could meet with, I wasn't given any information or updates until a full month and a half later when I had to reach out myself again. During this call I was told that I never had to wait to get approved at all, meaning that I could have gotten my psychiatrist and be finished with any testing and most importantly been back on my medications over a month ago. After being told this information the phone number that Dr Terreros' office gave me to find a psychiatrist was my own insurance company's customer service line. Once I called the number I was given my insurance company was just as confused on why that was the number I was given telling me that they wouldn't really be able to help me much at all. Every negative review about this so called doctor is completely accurate all Dr. Terreros and their office is concerned with is getting a paycheck from insurance they aren't there to provide any help for anyone. One review I saw even reported telling Dr. Terreros that they were suicidal and this doctor showed no concern and eventually told the patient she didn't want to help her anymore. This doctor is a joke and should be stripped of any doctorate they snuck past. If you're referred to doctor terreros find another doctor they will do nothing for you but waste your time no matter how urgent your medical issues are. If I could give any review lower than 1 star I would have. read more

I'm not sure why everyone is writing all of these bad reviews, but my husband went last Wednesday for a physical. We filled out our paperwork and only waited about 5 minutes before we got seated in the exam room. Once Dr. Terreros came in, she had a very pleasant personality, made us both feel comfortable, especially since my husband hadn't been to a doctors office in over 5 years. She prescribed him a good asthma medication, and we can already see the good effects it's having on him! We were so satisfied that I went ahead and changed my primary care physician to be her. And the front desk staff were very professional! I have an appointment tomorrow for my own physical and I look forward to it! read more

Worst doctor ever!! She just wants your money, doesn't give a crap about helping anyone out. She just says "I can't help you till you take tests" regardless of any symptoms one might have. I had chose her because she's closest to me. If I had the time I would've looked for better rated doctors, instead of taking a chance with her. So our insurance says the 1st doctor visit is for free then copay of $40 per person. My mom made an appointment for a pap smear, mammogram and blood test. She couldn't have the pap since she got her monthly, but Terreros told her to come in anyways and do the mammogram. Mom walks in to be handed a couple papers to get the mammogram and blood work elsewhere, thinking she meant she was going to get all that done at her office. And she got charged $40 just for that (thought that was to get the next visit cost out of the way) Then when she went back for the pap my mom was charged with another $40. So Terreros is a bitch for not telling my mom to wait and come do that all in 1 visit so she wouldn't have to pay double ( Carmen doesn't care, it's all business $$) Then my dad goes in to get the basic physical and blood work. Turns out Terreros sent my dad to get his blood drawn a couple floors bellow her office (didn't tell that to my mom). He waited to hear about his results, but Dr. T never called to inform him. We tried calling and she was so busy that the secretary advised us to make an appointment. And we're like hell no! so she can get more $ from us nope. So we just left that situation alone -_- Another thing is winter was coming along so we all wanted to get our flu shots. I call the office and ask them specifically if the flu shot for all 3 of us was free of charge because our health insurance covers vaccines. She reassured me that it's free of charge. We get there and me being prepared asked her "flu shots are free right?" before even signing my name down on the pt sheet. She said, "No it'll be $40 " -___- And I'm so irritated that I was making my way out the door. My mom tells the secretary to inform the Dr. that this isn't right and that even Right-Aid pharmacy can give it to us cheaper. Terreros is a coward for not telling us in person especially because there were no patients waiting on her! She sent her secretary to tell us that "Yes Right-Aid does it for $30" (** turns out the shots were accepted at Right-Aid and fully covered by our insurance) SOOOO don't get ripped off by Dr. Terreros and her horrible service. She gives doctors' a bad name. And FYI I'm not a cheap person, I just hate it that being a Latino urges certain doctors like her to take advantage. Take it from me, I've studied and was an intern at a couple Hospitals and clinics, don't waste your time with this doctor. read more

Without the family doctor visiting, I am not able to be referred. Under this situation, I visited my family Doctor at the beginning of August in 2018. For the first peer, she points out my problem to be anemia since my complexion is not reddish but kind of yellowish white. At the second time visiting her, she issued the lab test order right away in order to check both kidney and liver functionality. Also, she checks the cervical cancer immediately with sampling at same time. One week after the lab report on hand, she pointed out I am doing fine except the low value of hemoglobin as she predicted last time. I also have the problem of gastric ulcer before and recommended to have gastrointestinal examination to check any problem such as helicobacter pylori. Her judgement is so experienced with very aggressive detective solution that make me feel confident and reliable. She does believe natural therapy even with supplement. Thanks so much again for her big help to locate my inner problem in short time visiting her. Sophia Wu read more

People generally don't read long reviews so I'll try to keep this brief. The first time I went in, I waited in the small room half-naked for over an hour because there was a miscommunication and she didn't know I needed a PAP. Recently, my Birth Control prescription was denied because I'm now over 40 and she doesn't recommend my current Rx. When I called just to get 1 more refill (I don't want to get pregnant), I was told to find another Doctor. This is the most unprofessional office I've ever been to and Dr. Terreros is horrible. read more

Dr Terreros and her staff are wonderful. The staff is friendly and knowledgeable. Dr. Terreros takes her time to explain test results and is on top of my mother's care. We appreciate her very much. read more

AVOID THIS "MEDICAL PRACTICE" more like a circus! (I wish i would HAVE read ALL THE BAD reviews BEFORE COMING!) I really tried giving this office a try..because it was local and thought since its next to western medical it would be PROFESSIONAL(NOT AT ALL)and great service, COMPLETE opposite! The first time I felt like ok im just here for blood work, nothing can go wrong , right? Well it went downhill with UNEXPLAINED fees. And the "staff" NOT knowing what they were talking about! I was waiting for my results & had to finally call them and when i would get a hold of someone they needed an "office" visit for every little thing ( NOW i see why BECUASE no one likes this office! Or schedules appointments!) Thats how they make their money! I let it slide because like i said i needed the blood work and just wanted it done. Just like other previous reviews for every little thing the "dr" or "staff" want to charge! I get you need to make production but its been a standard of care rule that the less visits the better FOR patient care if NOT necessary! And they just don't understand that! Whats MORE disturbing is i asked and confirmed about ANY fees that would apply! The "staff" or "team" as the "FRONT OFFICE MANAGER" ANDRES put it ..who is a joke of a manager to be honest! Said I DID NOT have to pay ANYTHING. when i received a statement for dues owed I HAD ENOUGH because it was ongoing. The "FRONT OFFICE MANAGER" said it was MY responsibility to check my benefits and make sure i didn't pay anything That i remember when you go to a Dr's office they ask your ins info to verify right? Luckily i did call to verify and they told me they should have not charged me! Because there was NO doctor visit other then medical assistants doing the work! But i was charged becuase the " Dr" ordered it! Really! Then i asked to speak with the Dr but she was " busy" with what? Good question! There was no patients! Shes brave to charge and do pointless " consults" but not brave to face HER patients! So to get to the point this SECOND TIME around i thought they would be better but im a fool for wishing! I would get 3 different "staff" members calling me saying different things about my visit! At the end you feel like your going crazy! I had to explain TO THEM my blood test i took or what i was going in for! So much lack of communication!!! And VERY rude front "office manager"! He thought he was MR. AMERICA! HE WAS A JOKE!!! and he talks to you like your incompetent! And when i found out they are RELATED in that office i said there it is...they would be fired working like that at another office! Thats why they don't care! But they tried the WRONG patient! I will be filing a complaint because its NOT right! They are sneaky! And who knows to how many other patients that do not understand have they done this to?! And again i dont mind paying IF there is a fee needing to be met BUT not when you try to be sneaky and get your money in different ways! Especially when ur "TEAM" DOESNT KNOW WHY YOUR BEING BILLED and they have to ask mr america to fight you for it...ridiculous! read more

Now that I'm studying medicine, I see how this woman should not be allowed to practice. From failure to treat my illness and lack of follow up after tests came back, to unnecessary consults other doctors are surprised she even had me go to and PAP SMEARS IN HIGH SCHOOL when the recommended after is over 21 (my research and other doctors have told me she is far behind on the current literature for changes to care).She never even followed up and constantly had us go in for a short, even 5 to 10 minute visit, where a we had to pay the copay when the information could have easily been given over the phone. She constantly tried to frighten my mother, too far, about my health. I always thought there was something wrong with how she treated her patients. She talks down to you if youre the patient and your parent is in the room. They make you wait ages. Now I FINALLY see it wasn't just me). She even recommended a therapist to my mother for me.. one that was so ineffective and not understanding that it turned me off of therapy until very recently. If you care for yourself and your family, please find a competant doctor, not this one. read more

A horrible doctor. Carmen is my mother's doctor and she gives her contradictory and wrong information regularly. She should learn to read her charts before meeting with her patients and not blame her nurse when she makes mistakes. She diagnosed my mom with tuberculosis without and labs or chest X-ray. My mother didn't have one single symptom. After my mom did have the chest X-ray, Carmen did not even bother to call her to notify her that she did not have anything working with her. I purposefully do refer to this person as Dr. read more

Terrible. I went in to get some blood work and advice. I have been experiencing certain physical health symptoms that I have family history with and she made me feel like a criminal. Additionally it took me about 5 minutes to talk her into a referral to a specialist instead of sincerely considering my symptoms and requests. read more

Dr. Terreros is a wonderful doctor. It is very difficult to find a doctor that is caring and does not make you feel like there is a 5 minute limit to your consultation. Dr. Terreros listens to your concerns and addresses each one accordingly. I am very happy with her work ethics and patient care . read more

I wish no stars were an option on here because this doctor deserves it. This review is long over due.I don't like the way the doctor talked to me on my last visit. I tried to explain to her my symptoms and worries, etc but she responded in a rude way. She said she couldn't find anything wrong with me and then started asking me questions on why I think something is wrong with me/ as if I was making up these symptoms. I literally felt like she was scolding me. The other doctor that was assisting her that day was much more professional than her. She even talked to to her in a rude tone. Like dude chill. She didn't even send me to get test done, which was one of the reasons for my visit, like really?? And this isn't the first bad visit I've had, but this just takes the icing on the cake. Also, my visits with her always felt rushed. Like relax lady. I agree with all the negative reviews on here. Find another doctor because I sure am and I'm definitely convincing the rest of my family to do so. read more

I have been going to Dr. Terreros since I was in my early teenage years (I am 22 now). I always thought she was not bad nor great for a doctor. With my recent visits to her office, I have discovered she is not the right fit for me. I went earlier this year for my annual physical with my first PAP. She asked me if I was sexually active, and I told her I was sexually active with a female, so she could possibly educate me about conducting safe sex. This led to her refusing to give me one because I am not having intercourse with a male. There are a lot of other things that don't make me completely comfortable with her being my primary physician anymore. I relate to many of the bad reviews on here because they have been done to me as well. There was one instance she accused one of my symptoms due to drinking alcohol. The thing is, I don't drink at all. You could take or leave what I have to say about Dr. Terreros, but if your health is important to you I would recommend looking into another primary physician. read more

If I could give this doctor NO stars I wouldn't. After multiple times of attending this place I finally decided she is UNPROFESSIONAL. She leaves you waiting for several hours even if you're just there for a physical or if you have an appointment. I would not recommend this doctor to anyone, PLEASE SAVE YOUR MONEY AND TIME. THE STAFF IS SOOOO rude. Front desk aka ANDRES is soo disrespectful and rude as well. If you're trying to explain6 to Carmen what is wrong with you or why you're feeling a certain way, she cuts you off and does not let you finish. Worst doctor ever. After a couple of years, I can finally say I am done and disappointed with her work and staff. read more

Not a good doctor at all. I have gone for physicals and blood work, never got results or call backs. I always had to call in to find out what happened. Went in because having back pain twice and just gave me pain pills. I wanted a flu shot because the season was coming up and she said no because it's for old people. I had to go to a walk in doctor for the flu shot and paid $20.00. What do I have a doctor for if I can't even get a flu shot. I finally had enough and changed my primary doctor. What a difference. Until you have a good doctor, you will find out that you had a horrible doctor. My new doctor gave me a diagnosis for my back pain, did ultrasounds and x-rays. read more

This doctor should be sued for malpractice due to neglect. Her behavior is nothing new to me..reading all these comments makes me wonder how she still holds her license as a doctor. This is my mother's doctor, my mother has been loosing her memory (early stages of dementia). My mother is also a senior, diabetic and needs help with insulin intake. We have asked Doctor Carmen to fill out the IHSS forms in order for my mother to get more help with another provider and Dr. Carmen states that she in not capable of helping any further. I know that if Dr. Carmen really cared about her patients she could get it done but she just does the minimum and turns her cheek. My mother needs a second provider in the mornings...all this doctor has to do is state in the forms that my mother needs more hours in the mornings but due to Dr. Carmen hesitating to help further, my mother's sugar level has reached over 500! Also, when we visited this office, Dr. Carmen told her staff "They can wait" referring to me and my mother. I then walked to the counter and was about to ask her how much longer was it going to take....because if it was going to take longer than I would be willing to step out for a few minutes, check my mother's blood sugar and give her lunch but I was unable to explain or ask because Dr. Carmen cut me off before I said a second word..so I immediately stepped out and called my mother's social worker and her insurance to report Dr. Carmen which Dr. Carmen responded back by faulting me and my senior mother. I also had to do her front desk staff's work because they don't do well at explaining anything. All this office does is give you 6 to 10 referral numbers and tell you to call all the offices they referred you to with minimal information so then when it's time for that referrals appointments that staff has no idea of how to move forward because Dr. Carmen's front desk staff leaves bunch of gaps when doing their job. This doctor also used to raise her voice at my senior mother and that's when I had enough. read more

I knew I wasn't crazy. I went from one shitty doctor to another. My parents didn't believe me and thought I was crazy or that I just didn't like doctors. Whatever the case, they thought the issue was ME. I was actually just trying to find contact info for this doctor's office until I saw the ratings on Google. Then I read through other people's reviews and suddenly I didn't feel so alone. This doctor should be STRIPPED of her right to practice ever again. Not only that, she should be sued for NEGLIGENCE. She doesn't deserve a single dime. She DOES always seem annoyed, she IS rude and interrupts me when I am trying to get my health concerns across to her, she DOES give contradictory information that she seems to pull out of her ass, and she definitely doesn't care to help until you've taken "tests" that aren't even going to help. The patient's health is the last thing on her mind. Even the specialist she referred me to was useless and took my money. "I'd rather another doctor give you an opinion because I don't want to be wrong. I don't see anything wrong. But sure I won't do anything else but I will take your money." That was how the specialist treated me. I wouldn't trust anyone connected with Terreros. Recently, I went for a tuberculosis test for my employer and I had to come back 2 days later to have it read. This was very important to me and my job depended on it. I'm trying to call the office at 4:50PM and their phones are saying that they are currently closed and to call back during normal office hours M-F something - 6PM. I was freaking out thinking they were closed. I took the risk and drove over and they were open, but HOW UNPROFESSIONAL YOU GUYS ARE. You had me freaking out. Overall, this office just wreaks of unprofessionalism, and I'm sure it's because of how Terreros runs things. Just... pick another doctor. read more

This Dr. is honestly one of the worst PCP's ever! She tries to fix everything with pills instead of taking the time to really see what is wrong with you. Most of the time I've gone it's a waste of money because she spends about 5 minutes with you (after waiting for about an hour to see her) and then shakes you off! She's sent me to specialists before and once I'm there the specialists office has either received the wrong authorization or they haven't received it at all so you're stuck having to go back! As if that's not bad enough, she is NEVER available! She's always on vacation or doesn't have any openings for weeks. I've tried a few times to make an appointment and on two very different occasions was told to go to urgent care without me even telling them what I wanted the appointment for. Once I actually went (I had a fever of 102) and was told by the Dr. there that Dr. Terreros was so unprofessional for sending me off without even seeing me first. The second time I didn't go to urgent care and waited over a week for an appointment and once I went in, I waited over an hour and once I told her what I was there for she said "that's all? that's all you came in for?" in a very sarcastic way!!! Like c'mon lady, I'm PAYING for this consultation the least you can do is wipe that grin off your face and help me!!! I honestly DO NOT recommend her at all! I'd say take your time in looking for a REAL Dr. who cares about their patients not just the money! I'm glad to say this is the last that I am willing to deal with this "Dr." I am currently in the process of switching PCPs even if it means I have to drive farther, hey, whatever it takes to see someone who will be as concern as I am about my health. read more