Such a great car buying experience. We went in looking at a MYP and loved the experience so much that my wife got in too. M3. Hayes was our car delivery guy. He was respectful and kind. Very knowledgeable. Also Elizabeth was great on helping us with our test drive and orders. The whole Tesla Carlsbad experience was great. read more

Tesla - My MYP! - Car Dealers Near Me - Carlsbad, California

Julio was amazing and helped me with my Model Y order. Picking up my new car was seamless and it was parked up front at my appointment time. This location has the friendliest people compared to some other locations. read more

Tesla - Car Dealers Near Me - Carlsbad, California

Take your Tesla elsewhere! My Tesla Model 3 (2018) was towed to this location after it lost all power and trapped my wife inside the car. After repeating the story multiple times, and having the service manager tell me that the car's data showed no problem, they finally admitted that the 12V battery failed prematurely. From a quick internet search, I learned that this is a fleet wide issue. My major problem with the Carlsbad service center is that they charged me $725 to replace the window I had to break to extract my wife from the car. The failure of the 12V battery caused the car to be totally dead. She panicked when the car was unresponsive because the electric door releases did not work. Neither of our iPhones or the key cards would open the doors or windows. I learned afterward that there is an (unmarked) manual door release, but we had no idea it existed. The paper safety manual says nothing about the door release. The service center said that we should've known about the manual release because it is noted in the video manual that is on the car's display. This video manual can only be accessed when the car is functional. However, when the 12V is dead, you can't access the manual. The Tesla Service Manager, Chris said we had to pay $725 for the window and "the decision is final." He referred us to an arbitration program. This was a total waste of time because it only pertains to warranty items and the broken window is not a warranty item. In conclusion, I no longer trust the safety of the car. I had to spend $725 as a result of a safety flaw. This is compounded and by the incredibly poor service from the repair center. If you have a Tesla, do not have it serviced in Carlsbad. read more

Tesla - Safety manual with no mention of a manual door release - Car Dealers Near Me - Carlsbad, California

It's refreshing to get customer service from people who enjoy their job. Sam and Mimi helped me with my Tesla delivery. They were professional, helpful, and fun to speak with. The process was a breeze, with a few signatures, but mostly everything is done through the Tesla app. Mimi helped touch up a spot on my car and Sam helped program a missing Tesla key card. They answered all my questions and made my first Tesla buying experience pleasant. Thank you Mimi and Sam! read more

I'm the proud owner of a Tesla Model Y now and loving it. The car too a few months to arrive, as was my expectation, and the pickup process was excellent and smooth. Staff was very professional and informative. Highly recommended. read more

Tesla - Car Dealers Near Me - Carlsbad, California

I just picked up my new Tesla last week and it's going good so far. I would like to give a shout out to Jose for helping me out with my Tesla experience. He made everything a smooth process for me!!!! Thanks Jose! read more

Chris is an exceptional sales person he was able to get my cyber beast delivered on the day of my birthday.

Buying a car is a major decision, and it's beyond helpful to work with someone as professional as Scott. We came in several times, was undecided about which model we wanted, when we decided, we still had questions. Grateful for Scott's patience and attention to detail! read more

I had the pleasure of being helped out by Mykel last week in purchasing a Tesla. He was super helpful, especially in going out of his way to fix a complex issue we had. He was very kind and patient throughout and helped us efficiently go about our purchase. Everyone else here was very friendly as well, and I was surprised how easy it was to test drive a model 3. read more

The staff at this Tesla location are extremely professional and attentive. Kira went above and beyond to help ensure I had a great experience while purchasing a gift for my girlfriend. Kira was extremely knowledgable about the technology and was able to answer all of my questions. Not only was she easy to work with but kind and zero pressure unlike many experiences I have had with other brands. Can't recommend this location enough! read more

Picked up our 2025 Model Y, 100 mile warranty wasnt explained to us, we found out a damage to our white seat after the 100 mile passed. Now we have to pay for the defect. Car is wonderful to drive, now we have to spend extra money for repair. read more

Julio Mera is directly responsible for all of the Teslas I've bought for myself and my friends which is over a dozen. I'm glad I met him in 2016. He was why I pulled the trigger on my 2016 Model S P90DL and why I continued to buy. Here's all my personal vehicles I've purchased because of him and there are several Model 3 Performance and Model Y Performance cars I bought for my friends in addition to thesee: 2008 Tesla Roadster 2016 Model S P90DL 2018 Model S P100DL+ 2018 Model 3 Performance 2021 Model S Plaid 2023 Model 3 Performance 2023 Model Y Performance Another 2023 Model Y Performance 2023 Model X Plaid Waiting for Cybertruck I highly recommend him to get promoted as he is Tesla's MVP and is the main reason why I continue to purchase Tesla products. Without him, I would have switched over to Rivian and Lucid a long time ago. I'm considering canceling my Lucid Air Sapphire order for the next greatest car Tesla comes out with. I track and race Teslas as well as spread the Tesla love and knowledge to everyone I encounter largely because of my experience with Julio as I've had mediocre experiences with other encounters and people at the company. read more

Danielle helped us today. She was so friendly and knowledgeable, she made things go very smooth, from test driving to purchasing. We had selected a long range model and by the time we filled out information online, she got a response it was available for pickup at 4 in Riverside today. Thank you for making us feel comfortable and making this experience memorable!!! read more

This review is related to the front end pre sale side of Tesla. I called to schedule a test drive last week. After 15 minutes of hold I just went in instead. I got there 45 minutes before close and was told that I couldn't do a test drive. Seems a little weird but ok. EJ the sales rep asked for my contact info so that I could text him a time to come by. I made it very clear he was not to call me as this is my work cell. He promised me no calls. The next day at work he calls me. I told him again don't call this number. Fast forward a few days when I have time to come by I text him asking if I can come by at 12. He calls me again and I decline. He then texts me saying to come in no problem he'll be there all day. I then drive 20 minutes over and am told there is a wait to test drive. If doing a test drive is this hard I can't imagine what servicing the vehicle is like. Long story short, it seems like Tesla is turning into just another auto manufacturer with broken promises and sales people that don't respect your time. read more

They know how to replace things that are broken, but they do not know how to fix them. Everything was so amazing here until my warranty expired. Then the problems with the vehicle started on a massive level. Have spent at least $15k at this service shop and they always seem to create a new problem when fixing the old one. Note: they will NOT take responsibility for any problems they create, even if the problem clearly did not exist prior to taking your vehicle to them. Tesla Service has honed the fine art of blaming the customer to a science. Document everything separately, outside the app. This includes recording your main dash and Tesla screen so that when they inevitable create a new problem you will have concrete evidence that the fault is theirs. Otherwise they will not take responsibility. Guaranteed. I get a bitter taste in my mouth even when I drive past the exit to this hellhole. There is no alternative for Tesla repair other than going to one of their scammy service centers. Now that the cult of personality around this company is fading I hope this issue comes out into the limelight. read more

I thought I had a faulty NEMA adapter, I went to the local service center where I spoke to Ted N. to purchase a new adapter. I asked Ted if for some reason the adapter wasn't the issue if I could return it, he said "Yes" just bring it back within the week. The adapter turned out not to be the issue so I returned to the service center 3 days later and lucky enough (or so I thought) Ted was working. When I tried to return the adapter Ted said it could not be returned and denied ever telling me it could be returned. After much back and forth he conceded he 'thinks' his co-worker was the one who told me it could be returned. After more back and forth and some attitude from Ted, he returned the adapted. This was one of the strangest interactions I've had in a long time. I really enjoy both of my Teslas, but the customer service across the board is horrendous. read more

I have to admit, when I first saw the reviews for this "dealership" I was thinking I'd drive to San Diego instead, but proximity ended up winning and I grit my teeth for a less than stelar visit to test drive a model Y. First of all, this is not a traditional car dealership, they don't really have any cars on hand that you could actually buy, that's all done online. They can help you find your car while you're there tho. Upon arrival, it looked like your average car dealership, just missing the salespeople. Yay! Instead they have Tesla advisors that help you with your questions and with a test drive (you can just walk in for a test drive, but booking one ahead of time is easier and faster). Derek was my guy and he was knowledgeable and easy going, no pushy sales techniques in here (and apparently no commission sales either). The test drive went well and I decided on the model I wanted, Derek went online and found my exact trim choice nearby and at a cheaper price. It doesn't always work out like that, but in my case it did. Derek was also there a week later when I picked up the car. He let me go thru my extensive check list (I suggest you get one from one of the many online Tesla enthusiasts). I found only the tiniest scratch on one of the door edges and Derek took pics of the damage and booked me a service appointment, all thru the Tesla app. I could do a whole review of the Tesla app, It's Fantastic!, but this one is about the dealership experience. The whole experience from test drive to purchase to pick up of the car went flawlessly, maybe it was Derek? Maybe it was that I wasn't financing the car? I dunno, but it went smooth from beginning to end for me. Part of my great experience might be that I was buying a model Y that had over a quarter of a million built before it, I can imagine if you bought one of the 2020 models your experience might have been very different. Derek confided in me that it was a tough time back then as the cars had a lot more issues (think, panel gaps, etc) than they do now. Overall, the best experience I've ever had buying a new car, thanks Derek (and a nod to the Tesla system). read more

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Arrogant sales people. Not responsive. Doesn't listen. Cars are sterile and minimal. Not a great experience.

I brought my car in for 12v battery replacement and an issue with the seatbelt. They didn't want to explain anything just approve the work through the app. When I picked up my car I got in the car to leave and the windshield was cracked straight across the drivers side. When I let them know they said it was probably a bird in the night? What....? And that I would need to pay for full replacement. Literally the most insane thing I've ever heard from a car place. Obv I was very upset for the lack of responsibility taken so I refused to take my car back until they agreed to repair it, which after several "let me go check with my manager" conversations they finally agreed to do. Don't bring your car here. If you do make sure you have sentry on and pictures of precondition because they are not going to be honest with you. I understand accidents happen, but no need to blame the birds. Update: they took my car back to repair, then someone came out and said they wouldn't fix it the first person was lying. I can't make this stuff up. read more

So disappointed! I took my car to get serviced and was told to wait in the front lobby (no ac very hot idk how workers even work in there) then another worker told me there's a lobby in the back with coffee etc and by that time my car was pretty much done so i could not use the amenities. Another time i came back to use a charger since there is not one close by and got denied? What's the point of this place read more

Our Advisor Derek G. was extremely helpful. He made the whole process essentially seamless. I'm honestly blown away at how clean the whole Tesla process is when you contrast it against traditional car sales experiences. Everything from the vehicle test drive, and the explanation of functions and features, to the handling financing and documentation was flawless. read more

Really bad customer service! I had an appointment to test drive a vehicle. When arriving and entering the building every employee was busy so, I sat down in the lobby, waiting to be helped. I waited 25 minutes until a gentleman help me out from a different department letting me test drive the vehicle. He let me know once i finished testing driving the vehicle a gentleman from the sales department would help me out. Once I was done test driving the car I walked into the sales department to ask questions no one helped me I wait about 35 minutes and the employees would walk right past me to help other customers walking in. The WORST EXPERIENCE EVER in a car dealership I would've expected a better customer service then BMW but I guess not lol read more

Sales and service Tesla is the best !!! So easy and no hassle. I LOVE Tesla ! I've bought 5 new cars in last two years from all different dealers by far the best !! read more

Tesla - Car Dealers Near Me - Carlsbad, California

The machines are nice, but the service is horrendous and the customer is completely not valued in this. I bought a used model 3 in July. I was not allowed to test drive it and the only pics on the used inventory site are standard pics, not of the actual vehicle. I took delivery and as soon as I drove off the lot, I could hear a loud wind noise on the driver side. I went back and was told to make a service appointment, which was 3 weeks out. I took it to service, and they kept it for 3 days. I went back and drove it and the noise was still there, acknowledged by the tech who did the ride along. I went back the third time and same issue, every time acknowledged by tech. This saga ultimately led to a repurchase, but no acknowledgement of the wasted time and inconvenience. I still appreciated the machine, so I said maybe I just got a lemon. Second time selected a car, went all the way to the distribution center. They brought the car out, it clearly had visible dents in the rear driver, passenger and rear passenger side doors. I declined delivery and was told someone will contact me. I called multiple times and finally was told that the service advisor told the used sales team, but did not tell the used delivery team and that why no one called me. Then I get a call from a rude advisor from the used delivery team, who said the dents are acceptable. Take the car or cancel the order and we keep the 500. The advisors name was Nate. I cannot believe that this is acceptable customer service for Tesla!! There was no discussion about another alternative or acknowledgement of the time wasted. For used cars Tesla should allow customers to test drive and atleast post pictures of the imperfections on the used cars so customers don't waste their time and money!!! I have filed a BBB complaint. Used customers beware, maybe you are better off buying from someone who lets you look at the car first! read more

JJ was awesome! This week, Tesla set me up with a test drive of a model Y and 3 yesterday. I was able to test both, and get a new model 3 in about 3 hours. Much of the delay was due to me forgetting something and needing to come back, and they were able to keep working with me to get the keys in my hand same day. The process was informative and I have no doubt that as long as you are prepared, the experience is seamless. I'm glad this was my first move into electric vehicles, and I don't regret going here. The staff was very kind throughout the process, with JJ walking me through it and, (if I remember the name correctly) Josh also stepped in to give an FSD demo during some downtime. read more

Terrible customer service. Absolutely, hands-down the worst car buying experience I've ever had. My car got totaled and I only had a few days to get a replacement car. I ordered a CPO Tesla Model 3 from the website. I went to pick up the car and I explained I have never driven one and I need someone to show me how it works. She spent a few minutes showing me how to put it in drive and then set my windshield wipers. I asked her to show me more and she did take a little extra time to show me how to shut the frunk. She told me to drive up and down the street out front to get the hang of it. I had no idea how to set the brakes, the various speeds, how to use the autopilot or the self-driving, etc. So, off I went. I drove around a little while and decided to head home. As I'm headed to the freeway I notice a little warning light has come on. I didn't know what it was and thought I'd figure it out later. Few days later, we drive the car to Murrieta (second trip up there) and suddenly, we barely make it home. Just a few miles of charge left. So I called roadside assistance to ask for their help. He was very nice and told me that he saw an error with my 12V battery. He told me to put in a service request for it and also mentioned the error light, which happens to be a low tire pressure issue. I put in the service request and get a phone call from Vinci telling me that there is no problem with my car. I explained to him that I called over the weekend and that is what I was told to do. He told me I must have talked to a salesperson and there's nothing wrong with my car. Vinci was bright enough to further explain that it's "VERY" cold outside and that is affecting the battery performance. Listen folks, it was 70 degrees that day. And, I park my car in the garage, so I'd be shocked if my garage gets below 55 degrees. Regardless, I told him that there's no way I could make up needing a 12 volt battery replaced, and, the other person saw the error after I told him which trip it was on. Somehow, Vinci can't figure that out. I call Carlsbad and tell them I'm upset by quite a few things. I explained the tire issue, the 12 volt problem and the lack of showing me how to drive the car. For example, I told him that I have friends that went on a test drive and learned more about the car than I did when I picked it up. Guess what??? That's my fault because I never scheduled a test drive. Moving forward to the 12 volt issue. Roger agreed to send someone out to look at it. More arguments as to whether or not it's a legit error and more issues as to who is going to pay for the 12 volt replacement. Tech comes out and lectures me on the cold weather as well and that's the real issue for both the lack of charge and the tire issue. Dear reader, did you know that cold weather only affects one tire? Also asked about my car not locking when I walked away. Yeah, that's an iphone issue. Or because I have a magnet on my phone case. Guess what? Changed the 12 volt and suddenly it locks just fine. As for the tire? Yeah, maybe you picked up a nail and should take it to a tire shop. I asked for a copy of my inspection report and was told NO. And, if I want my car re-inspected they would charge me. It's abundantly clear that they didn't check the tire pressure and clearly the 12 volt was an issue. With that said, you'd think they'd offer to take another look. Spent hours trying to get the tire fixed at the tire shop. Finally found the issue and got it resolved. Can't say the metal shard was in my tire when I picked it up from Tesla, but, can't say it wasn't either. What does the 12 volt and a new tire cost? Not much to make a customer happy. And BTW, if you tell someone in a cold weather state that 45 degrees at night is VERY cold, you'd get laughed out of the room. Pair that with the fact that our extreme weather causes only one tire to be affected is even funnier. Also, I did offer to come in so they can show me how to drive it correctly because the other idea is that my improper driving is using too much battery life. Which in fact is what I wanted. Nope, we don't do that at Tesla. I get it, you don't need customer service to sell the car. I made the silly mistake that by spending more money on the car in order to have it inspected by Tesla would be a good decision. Next time, I'll save myself 5K and go to Carvana. read more

What a wonderful car buying experience after a lifetime of dealerships with mark ups, overly aggressive salesman and trying up sell you every little thing. Traditional car dealerships suck SO BAD compared to the Tesla car buying experience! Thanks Tesla! You guys rock!!! read more

Tesla - My Model 3 Performance! - Car Dealers Near Me - Carlsbad, California

Communication about delivery date was horrible. My Tesla account said it would be ready for pick up Jan - Feb and they called me two days before Christmas to tell me it was ready for pick up. When I told them I was out of town for 5 days, they told me that since I couldn't pick it up within 3 days, they would be selling it to someone else and my name would go back on the list to wait for another car. Then when I was able to schedule delivery, they changed the date of my pickup without telling me. Then the day of pick-up they changed the time it was supposed to be available 3 times. I showed up when I was told it would be ready and it took another hour for the car to be ready. Last issue is that one of my third row seats wouldn't fold down and they couldn't fix it on the spot so I left the car lot with my brand new car already having scheduled its first repair appointment. read more

I had a problem with losing air pressure in one of my tires, so I took it here to get it assessed. I forgot that I had my Tesla key ring and California Park's Pass in my car. The day after I got my car back, I realized both were missing. The service tech had told me that there was a nail in my tire and the whole thing had to be replaced for $647. Now I'm wondering if that was even true considering they took the only items of value in my car. If you do go here, ask for photographic proof for any needed repairs and remove all valuables (even not so valuable items) from your car before service. read more

I recently bought a new Tesla Model Y from Samuel Tuscano at the Carlsbad Tesla dealership. I am so happy with the car. You might - well actually you can say that I am in love with the car. Best car I have ever owned - by far. Samuel made the whole experience fantastic. I had a ton of questions and it took me a while to decide to move forward. He was very patient and answered all the question while never pushing. He even sent me a link to purchase black wheel covers to make the car look even sexier. It was a great experience. Thanks Samuel! I can highly recommend you and the Model Y. read more

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Me and my wife had the pleasure of working with Leilani. She was upbeat and extremely professional and kind. She answered all of our questions and gave us excellent advice on our options. No matter how many questions we had She wasted no time in answering us at any time. If tesla is watching, Leilani needs a raise or a promotion! She's the reason we got a tesla! read more

Great customer service! Hands down my go to with any concerns with my Tesla. Prompt and professional! Lots of agents and cars to view!! They know their teslas and make sure they are reliable for you. I always feel secure with their work here before I leave. read more

Picked up my new Tesla Y and the process was a disaster. Firstly the performance Y model was delivered incomplete, no carbon fiber spoiler, not just mine, all the ones at the location. No one contacted me to let me know that the car would be delivered un finished, no option to take another car, at another time when it was complete, NO COMMUNICATION They also have NO IDEA when the part will come in?! It is part of the performance Y, its one of the features that make it a performance. This really is bad form for Tesla There were a couple of very sweet people there that seemed sympathetic but most of the staff seemed overwhelmed, not interested, dismissive and confused. Seemed they just wanted to just get everyone in and out. Your supposed to feel good the day you buys a new car, the process definitely makes you feel like no one cares if your happy or not, because someone else will buy the car if you don't, it is 100% not a high end experience. Tesla needs to do something to change this. read more

We picked up our Tesla Y in February. We love the car. Of course a few questions after you get the car home. We went back to the Carlsbad Tesla and Derrick was so friendly, qualified to answer our questions. Ask for Derrick when you visit the dealership. Go get the $7500 incentive (if you qualify) and pick out a car from the lot. We didn't have to wait weeks or months for delivery. . read more

After spending 6 hours in their "detail department", this is what I was left with. I literally used my hand and finger to get most of this off. I literally do not know what they did for 6 hours. Then I was left with added spots on the rear window. read more

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I'm so surprised to see so many dissatisfied reviews.... Our personal experience with Tesla was beyond exceptional! We put out our order in August for Model Y LR. ATA was projected around January-February, but we were so happy to have it delivered at the beginning of December! Our car came in spotless. The best experience we ever had. Staff is very helpful, knowledgeable. I would recommend this dealership to everyone. read more

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Sebastian delivered my vehicle with a smile and exceptional customer service! He communicated if I see any issues such as minor scratches in the interior or exterior to immediately let them know! Im so happy with my vehicle and the entire process was smooth and through the tesla app. Tesla is extremely innovative with their whole process on buying a tesla, whether it's through leasing, financing, or trade in. I would select and advise all my friends and family to purchase a tesla through the app because it is nowhere near as hectic and draining as purchasing another brand vehicle at a physical dealership! Im an so happy to be a part of the Tesla family and hope my review helps anyone looking to purchase one! read more

I have many bad stories with this service center. It sucks the Tesla have poor build quality. Here's a summary of warnings. Be sure to take pictures of interior and exterior prior appointments. They will scratch or damage the car as they have on few occasions. Don't expect your car to be done with in their estimated time frame. They forget to order parts or take forever even if they have the part. They once took 3 days to replace a flat tire on my S. This is after waiting 3 weeks for them to get a tire. Be sure to follow up on your service status and parts. They are bad with communication and don't expect call back. I once sat at the service for 2hrs that was suppose to be a quick fix. I told them I was waiting for the car. When I talk to the guy, he forgot I was there and turned out they didn't have the part. I had to make another app to come back. Be sure to contact them right away if they did something wrong. They try to point blame on you. They even tried to blame me for a screw driver they left in the car when they replace the drive unit! I traded my Tesla for a BMW and will never go back. read more

Got an earlier schedule to pick up our car & Kira did an excellent customer service by going an extra mile finding the same car with exactly the same features so we can get the car while me & my husband are both off from work...Thanks a lot Kira, you are awesome :) read more

Thank you to Mykel who went above and beyond yesterday helping us understand and buy our first Tesla! Thank you for your kind demeanor and answering all our questions so well. Thank you also for your patience! read more