Brought my Acura in for service....it was fantastic. Professional, estimate was correct, washed…read morethe car, clean lounge and the wifi worked great. Will definitely be goin back!

Now that I've calmed down, I can write a fair review of the service I received at McGrath Acura…read more Unfortunately, my car was targeted in an attempted theft, resulting in extensive sunroof damage and requiring significant repairs. I dropped the vehicle off during an emergency, and at the time, it had approximately 50 miles remaining until empty. The repairs took about three weeks, which I understood given the circumstances. However, when I arrived to pick up my vehicle, the gas tank was down to just 2 miles to empty. I understand the vehicle may have needed to be driven for testing and functionality checks during the repair process, but returning a customer's vehicle essentially on empty, without even offering to refill it or asking if I wanted to be charged for gas, reflects poor customer service and a lack of consideration for the situation. Given the stress surrounding the theft and repairs, this added unnecessary frustration to an already difficult experience.

The service was to die for. This Toyota dealership had a nice location. There were stores nearby,…read morein case one wanted to take a stroll. The dealership looked clean inside. They looked like they had a lot of people working there. The staff appeared particularly attentive. The waiting area appeared clean and well-organized. I worked with a lady who called herself Heather Dockins. It was a memorable experience.

I recently visited this dealership after speaking with a sales representative by phone for several…read moredays regarding vehicle options. Initially, I was told there may be opportunities to finance a used Toyota Highlander and later a Nissan Murano. After my credit was run and I made arrangements to come to the dealership, the conversation changed significantly. When I arrived, I was informed that the only vehicle a lender would approve was a 2024 Toyota Corolla with approximately 29,000 miles. The terms presented were $1,000 down, a 66-month loan, a monthly payment of $805.25, and a 29% APR. I was also told there were no SUV options available despite previous discussions about other vehicles. I understand that lenders make the final financing decisions and that inventory can change. My disappointment came from the lack of consistency between what was discussed before my visit and what was ultimately presented in person. As a single mother trying to make a responsible financial decision, I left feeling that my needs and budget were not fully considered. I appreciate the kindness of the sales representative I initially worked with, but my overall experience left me frustrated and confused. I would encourage future customers to request all financing terms, including APR, loan length, total amount financed, and vehicle availability, in writing before making a trip to the dealership.

TIP: Hot water is to the right in the men's bathroom!…read more Also provides complementary Lyft for service visits, but double-check.

We have a 2024 Honda CR-V on lease through Downtown Honda Chicago. When we leased the vehicle, we…read morewere told that all oil changes during the 3-year lease would be free. After the first oil change, I kept smelling something burning. I brought it back because I knew something was not right, even though I was initially told it was fine. It turned out that the oil cap had not been put back on. They told me they had to clean the entire engine and said they made it look "showcase." That was obviously a serious mistake. Even after that, I continued going back for oil changes because they were supposed to be included with the lease. Recently, my husband received multiple text messages and phone calls saying there was an "important safety recall" that needed immediate attention. We scheduled the drop-off for this morning and planned to have the recall handled along with regular service. When my husband arrived, he was told there was no recall and that the employee had "triple checked." Then he was told the service would cost around $1,600 for the checkup, oil change, tire rotation, and other items. He was also told the free oil changes were only for 2 years, which is not what we were told when we leased the vehicle. That also does not make sense because I had the oil changed there in late fall or early winter. My husband ended up leaving with the car and was late to work because of this. When I called to follow up, I was told the last and only oil change on record was in May 2024. That is not accurate, and it is very concerning that their records do not match the service we received. Between the oil cap being left off after service, the confusing recall messages, the sudden $1,600 charge, the conflicting information about the lease oil changes, and the inaccurate service records, I no longer feel confident in how this dealership is handling our vehicle. This is also not the first major issue we have had with Downtown Honda Chicago. During the initial lease, we were overcharged, and they later wrote us a check for $2,000 in exchange for my husband not writing a terrible review. They even delivered the check to his workplace, which he did not know was going to happen. All of this has made the entire experience feel extremely unprofessional and concerning. These issues need to be escalated, and I will also be contacting Honda corporate.

Well oiled machine of a service dept. fast intake and follow up. No upselling. Great staff. Thanks…read moreJennifer

I've been coming to Fox Ford Lincoln for years since moving to the city back in 2014. I always…read morethought they provided good service at a premium price (being a dealer in the center of the city, I expected and was happy to pay the additional premium for the convenience.) Right after they switched to the Murgado brand, I brought my Ford Escape in for an oil change back in January of this year. I noticed immediately after the oil change that the plastic tray that covers the bottom of the engine would fall off and drag on the road. I bought some additional screws and that held me over until the cover continued to lose the screws and detach and today I asked them to fix it when I came in for my scheduled oil change. Parallel to this, I asked them to check a seatbelt in the rear that wouldn't retract. They said it'd be $280 for the diagnosis and the majority of the time, they can fix it. Okay. They have my car all day and tell me I have 45 minutes to come pick it up because they close at 6 unless I want to wait until tomorrow. They said it'd be $1200 to replace the seatbelt (they couldn't fix it) and $600 to replace the bottom cover. I denied both. I talked to my service advisor, David and explained that they caused the issue with the bottom cover and he lied to me and said they didn't need to remove the cover for an oil change. He also said they couldn't cut the part hanging off because it was covering a key part of the engine protecting it which also ended up being false. They also charged me $30 to put new screws in without fixing the problem. When I arrived and complained to the manager, they did nothing to fix the issue (saying the car was "old") and still charged me $440 for the oil change, 3 screws and seatbelt diagnosis Oh, and did I mention when I looked at the bottom and did a small minor tug, one of the screws came right out. I also disassembled the back seatbelt myself, and I fixed it within 2 minutes of messing with it. I'll never be back. UPDATE: I took the cover off the broken seatbelt and messed with it for 5 minutes and was able to fix it. I asked the service manager for a refund for the $280 and they said they'd send me a check. 20 days later, I never got the check, so enjoy the chargeback on my credit card. STAY AWAY!

Recently purchased a custom 2026 BMW i4 xDrive40. From saying hello, test drive of a stock model,…read moreto customer ordering the vehicle from Munich- Louis Gallo made the entire process extremely easy (and fast)! In and out in under 90 minutes, the vehicle only took two months from order, ocean crossing, to delivery. As soon as the vehicle arrived, Louis had the vehicle ready for pickup same day with a full charge, and had all the paperwork ready for signing- again, with the paperwork and a very detailed tech demo and setup, in and out in under two hours. Very happy with the customer service, communication, and professionalism of the experience! If you're in Chicago and looking for a BMW, I'd highly recommend asking for Louis Gallo!

Great experience buying a car from out of state. I was impressed with the communication and…read moreresponsiveness of the salesman (Martin) and finance manager. THey really worked to make a no-nonsense seamless transaction...the way it should be. I also impressed by the dealership. Salesman in jackets and people were very professional.

NOW W Ai . I booked my car to Svc. Confirmed and the day before it's due the are reading me some…read morepolicy about loaners. Must be someone from high school working @ the switchboard. Or Ai. !!!!!And big attitude towards aging Volvo Svc. I think this dealership doesn't understand. Volvo for life slogan. Attempted to get a loaner which they have given always in the past w current and past Volvo. Someone on the other end of texting is clueless that 90 k Svc and belts and shit cost money as specially the rates they charge. Dealerships need the extra cash. When you're out of warranty !!! Is money making machine. Ok I'll just drive to the big one in Dupage. Besides the car needs hwy miles!! What's also a shame is my dad who would be over 100 y/o this year purchased his first auto @ the original Howard Orloff ! Been customers for a long time.

If you're a Chicago resident, consider driving up to Northfield Land Rover for a more transparent,…read morefair, and customer oriented experience - not the typical experience that results in all the stigmas we hear about the automotive industry being shady. --- I brought a customer's Land Rover to this dealership after my shop had already performed extensive diagnostics on a nuance engine issue we couldn't fully resolve; I thoroughly explained every step we had taken, and they reassured us that our process was correct and positioned themselves as ready to take supplemental *next steps* within their $280 inspection charge. What was never made clear is that they would restart diagnostic procedures from scratch and that in doing so, would escalate the pricing into thousands of dollars. What started as a simple $280 inspection disclosure turned into escalating charges that should have been discussed prior to the appointment time. All smiles during the handoff, but once the car was in their possession, the floodgates of extra and absurd pricing came in. The entire experience felt like textbook bait-and-switch which is especially disappointing considering the long standing relationship we had with this dealer.