We came in here browsing on a whim just a little bit ago. We looked at every model. The showroom was spacious, and the Tesla employees were extremely helpful, but not overbearing. They gave us plenty of time to check out the cars at out leisure and answered our questions. Even when they found out we weren't from the area, they were still extremely helpful, especially one gentleman (I wish I had gotten his name). They offered us test drives, but since we weren't looking to make an immediate decision, we didn't feel the need to take any of the cars out. When we wanted to take a look at a Model Y, we realized they didn't have one available. One of their employees went out back and brought a new one around for us to look at and even wiped it down before we got inside. This was the fourth model we looked at (and clearly not ready to buy immediately), so I appreciate the extra effort here. I think it's too easy for people to crap on car dealerships, so I wanted to make sure I shared our positive experience here. People also have unrealistic expectations that employees know every last technical detail about a car - relax people, either let them look it up or just quickly look it up yourself. It's not that hard, and I bet most of you don't know every single last detail about all the products at your own companies that you work for. TL;DR If you're interested in a Tesla, come on by this dealership. Also, if you don't agree with current politics, there's no need to take it out on the employees. I'm sure most, if not all, of them are just here working to make an honest living. read more

I had been working with Kevin from the sales team on a few post-sales questions when I ran into a hiccup during a service visit for my trailer hitch install. I reached back out to Kevin, and he immediately connected me with Ian on the service team. Ian personally called to apologize and made sure everything was handled the right way. They got me in right away, provided a loaner Cybertruck, and completed the install in about two hours. What could have been a frustrating situation turned into a great experience thanks to the way Kevin and Ian communicated and followed through. Really appreciated how seriously they took taking care of the situation. read more

think about taking your tesla to the camarillo dealership and service garage instead!!!!!! i have not done so but it has to be better than the sb one. first off- i used to work on bmw's, mercedes, lexus, audi's, and porsche's so i understand what goes into providing a quality automotive service and repair operation and application. every time i've brought my model s in for service it has been returned with something damaged, undiagnosed, or left off. i suggest each and everyone of you who brings your tesla in for service first take detailed photos of your car (inside and out) because i have come to the conclusion that they expect tesla owners to know nothing about cars and because of that they can cut corners, ignore the proper reinstallation of components, and fabricate services performed. be careful and hold them accountable because it looks to me like they don't care about performing quality automotive service work... unless i have been given the same lazy technician every time. read more

Friendly and helpful. And the display area is very clean. They have coffee a d snack in the waiting area which is great .

I recently leased a 2026 Model Y RWD to take advantage of the $7500 credit. It was a last minute decision and it was scheduled to come in at Santa Barbara on 9/30/2025. The delivery truck was delayed and I was going to lose incentive. Kevin placed several calls on my behalf and was able to locate a different one in Aliso Viejo with a similar trim. Wasn't happy about the drive but thanks to his efforts it worked out. I also had some trouble with a vehicle return and he managed to get it straightened out. He is certainly a "Go- To Guy" at Tesla Motors in Santa Barbara. Thanks Kevin. read more

The first service appointment was on January 15. I had to wait for 6 weeks to get this appointment. The diagnosis was metallic noise, coming from the rear wheels. It took the Service team 7 days to identify the source of the noise. I paid $275 to repair the rear-wheel noise. A week later, I noticed that the noise was back. The source of the noise was generated from the same area, but it was at a quieter volume. On January 24, I took the car back for a follow-up appointment. The manager tried to persuade me that the noise could be coming from a different area -- even before running any diagnosis on the car. He asked that I leave the car at the Center, and I agreed. After 3 days of my car sitting at the service center, no one from Tesla had updated me on the app to let me know of the car's diagnosis or expected time in service. I had to call to get an update, and I was told by the advisor that they were finally able to identify the source of the issue. They notified me that the cost of the repair was $1300. When I declined to proceed because of the high cost, I was asked to pay $175 for the labor and the diagnosis. I believe that the technician, during the first appointment, should have driven the car to make sure that all noises were gone and the repair fully completed -- but he didn't. The manager said that the noise was coming from a different area. He wanted to charge me twice for the same diagnosis. Even if the problem was coming from different area, then why didn't the technician catch it during the first appointment? I would like to know, why do I have pay twice for the same service? Why do I have to drop off the car twice for the same service? One very important consideration is that I rely on my car for my daily business income, and the very lengthy Tesla service visit (7 days of the first appointment + the 3 full days) caused me to lose not only time, but also money. The Service Center rep was aware of this before initiating service, and this became problematic as the days mounted and my car was unavailable to me for essential working purposes. I incurred significant income loss during those three days of not having a car available. I have come to several conclusions about Service Center protocols, after spending 10 more days trying to communicate with the service manager: 1) The Service reps only give a loaner car to customers with new cars still under warranty. They don't even issue rideshare vouchers to customers who will need a ride back to their homes or offices. 2) If your car is out of warranty, you are ignored and treated with rudeness -- far from the ethic of treating all customers as valued, and worthy of a top-quality Tesla service experience. 3) If your car is beyond the warranty period, you will be pushed to the back of the queue, even if you came first. I had never realized that this was a Tesla protocol. 4) The SB Tesla Service Manager has an uncaring, brusque, and stoic attitude. He seems devoid of sensitivity in relation to customer feelings and reactions, and he lacks concern for the experiences of loyal and devoted customers. I had never imagined that Tesla would condone this kind of behavior. 5) If your car is out of warranty and you try to ask a question or try to check on your car service work via the app or by a phone call, you will be ignored. In other words, there are surprisingly long delays associated with repairs, but also with receiving automotive updates and learning next steps to follow. 6) The technicians are inefficient and seem to lack technical knowledge. The service advisors, as noted above, lack some very basic but absolutely vital communication skills. I really love my Tesla and I don't want to switch to a different brand. However, given the uncaring and unresponsive nature of the SB service team and the incomplete and also low quality of the repairs that were offered, I am forced to consider changing brands. read more

Never in my life would I have thought about getting/owning a Tesla until now. Cameron was THE guy to help us and he was fantastic. He let us test drive the Model 3 Tesla and my, my, my it was so cool and fun! It was so easy to drive and while I'm not used to cameras in a car, I will have to get used to it at some point. After the test drive, Cameron discussed the multiple options of payment plans and even discussed the different rebates I could apply to lower the cost of the vehicle. At the end of the day, Cameron was so patient with us and stayed until we got everything settled. I know very little about cars and payment options so having my boyfriend and Cameron there was a huge plus. Thanks for the great service, Cameron! read more

Amazing customer service, fast delivery, very understanding ( customer needs), fast response. Great teamwork. Absolutely fun car to drive thank you so much GO TESLA read more

I recently had service on my Tesla for a wiring problem and the inability to get the Tesla to play my requested music. My car was out of warranty by a month. so the wiring problem cost me about $350. They charged another $120 to look at the problem of streaming music. That was not resolved at the appointment. I was told I'd be called by the service person (a female) on the following Tuesday. I never got a call, despite me calling on the following two days and leaving a message for her. Without getting a call, I was able get the music to play on demand. It must have been a software issue that they resolved without the car being there. I'll never know for sure. I try to avoid their service any way I can. If I had to do it over, I might have never bought a Tesla in the first place. Mine will be sold in the near future! read more

Spoke with Jennifer in the service department after having a horrible experience at the Camarillo location. I can't express the gratitude I have for her taking the time to listen to my needs and making sure that was met. Absolute night and day difference. She scheduled me for the next morning and reassured me that their team would be able to get our vehicle out same day. Today we arrived for service she checked us in and let us know our vehicle would be completed within an hour. Just as promised work was done in an hour and ended up being covered under our vehicle warranty. Thank you Jennifer for all your help! read more

I walked in, zero pressure from sales people. Saul was awesome, professional and helpful. Completed my transaction in 40 minutes. Amazing service. The whacko that left a review stating that the employees wear MAGA hats and don't want to talk politics(car dealership is no place to talk politics with folks you don't know personally), should seek medical help. read more

Kevin and his team are the best! Anytime I need anything they provide the absolute best service and could not be more helpful. I'm so glad I'm a test owner and I'm so glad Kevin and his team are here in Santa Barbara to help me. read more

Service center tech was rude and unhelpful. I scheduled service here to replace a PCS. I told them it was a PCS issue, but when I arrived they charged me $240 to tell me the thing I already told them -that the PCS needed to be replaced, and they couldn't do it today so I need to schedule another service and make the 4 hour round trip again. And just for kicks, now my trunk button doesn't work to open the trunk. So I took the day off work, spent 4 hours driving and paid $240 to have a car in worse shape than I started with and have a service tech ignore my requests while being very condescending. Without a doubt the worst service experience I've ever had. If your car needs service look anywhere else. read more

I was excited to pick up my used Tesla Model Y after paying $33K+, but things quickly took a turn. When I asked to inspect the car before signing paperwork, the service advisor suggested I sign first (not sure why!). Only After checking it out, was significant damage to the rear bumper and a dent in the hatchback door revealed. None of this was mentioned before I fully paid for the car. Apparently, the damage "slipped through" their inspection process, and in fact did not meet their standards, they did offer to replace it, but who wants to put a new car in the shop after waiting 10 days for it. Later Mayra, the service manager, acknowledged that refunding my $500 deposit was the right thing to do, but unfortunately, she has no authority to do so. She was polite and professional at least. Corporate? She said they wouldn't help either, but here's hoping they come through, fingers crossed. I decided to cancel the purchase. And I was initially told that I would have to wait 30 to 60 days for a refund. For a Car I didn't take home, that seems unreasonable. Apparently on my tiny little phone I agreed that my $500 deposit was nonrefundable, I wish they would have reminded me that when they said I could get a refund. I did ask for some sort of compensation for the last minute disclosure. And They couldn't even guarantee a loaner. After canceling, I took a look at the website later that evening and found the same card for $600 cheaper. I'm a big fan of the technology and would love to buy an EV in the future, but this experience has left me feeling disappointed. Sure it's a used car, but you still need to fully disclose damage, especially when it doesn't meet your own standards. However, if they do come through and process my full refund in a timely manner, I will happily revise this review to reflect that they did, in fact, do the right thing! read more

I had a terrible experience with Tesla Camarillo but I had an amazing buying experience at Tesla Santa Barbara. Saul, our sales advisor at Tesla Santa Barbara helped me, without pressure, for months as I considered buying my Tesla. He went above and beyond to redeem my bad experience down in Camarillo and give me white glove, Concierage service. I can't recommend them more highly enough! read more

I have always dreamt of owning a Tesla and ogle every time one passes me on the roads. I simply thought it would be out of reach due to the cost. The closest I could get to a Tesla is my Toyota Prius Prime Plus which has a 11.5 inch touch screen, yet only a 30 mile radius on a full battery electric charge. Man was I wrong! My Toyota hybrid is more expensive each month than leasing/buying a Tesla! Say what?! Yep, it's true. I did my research and due diligence via the extremely thorough and user-friendly Tesla motors website. The website allows you to schedule a test drive, compare/contrast the various models, view what makes them unique to competition, and view the pricing/upgrades (varies by model, distance of charge, tires, paint color and autopilot). I came in the next day to meet Aaron S. Since Tesla has literally rewritten the automotive industry, Aaron literally doesn't have to be the classic "pushy car salesman" we all despise since the product sells itself. He went over the vehicle features, allows you to test drive, and discusses payment options. Aaron was super helpful to answer my endless questions without any judgement. One amazing thing is that all pricing is already set--no matter if you're buying with cash, leasing or finance. There are no specials or discounts for anyone--except for state-specific discounts for owning an electric vehicle here in California (CA Clean Fuel Reward of $1,500 and Clean Vehicle Rebate Project of $3,000--depending on your income). Since I use my vehicle for my full time job, I was blown away at the amount of storage, ease of use and how enjoyable and quiet the drive has been. The biggest bummer of my visit was learning my vehicle will take 7-10 weeks until it arrives. You only have to put down only $100 down to reserve and have a new Tesla manufactured. Best part: After you buy the car on the computer an adorable hedgehog appears! Tip: If you were referred by someone, you both will earn 1,000 miles of free Supercharging. With that said, if you don't know someone who owns one just let me know via a private message. read more

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So glad to see Sheamus in the service department. The five stars go to him. He impressed us when he sold us our Model 3 - smart, energized, and a person who cares. The Tesla experience focuses on automation so customers may feel detached from personal service at times, especially seasoned car owners like me who've gotten used to traditional personal service. In an automated world, customer service has become a casualty. With the exception of Sheamus who really cares about customers and goes the extra mile. He even called me the day before my service appointment to remind me and discuss details. I love my Tesla yet was considering selling it and paying top dollar for gas after replacing two windshields, yet my recent experience with Sheamus inspired me to stay the course. Elon, whatever you're paying him, double it. Make him a VP, he should set Teslas standard for customer service. read more

This is a review for the SERVICE DEPARTMENT, not sales. Specifically the manager MYRA at the Santa Barbara Location. We have owned our model 3 for almost a year now. Besides new tires, we have not complaints on the car. Recently on a short distance road trip, we reclined the passenger chair all the way to sleep. When this happened we hear an odd noise under the passenger seat. Shortly after we received a notification regarding Passenger safety restraint failure. We put it off at first as we have had notifications show and then go away shortly after. This notification would not go away. We then researched the issue and notices that this is due to a system failure in the seat and we would need to schedule a service. I was in the area of a service center and decided to bring the car in. When I brought it in i let the tech know that I would be taking another road trip and would like it addressed due to safety concerns. I was told that they would take a look at it and repair and then have me pick the car up. They also then put me in a loaner. I was told I would hear back by the end of the day on 6/20/23. I received a call later in the day by the tech. I was told that the reason of the failure was damage to the wires under the seat and that this service would not be covered under warranty. I explained that the model 3 does not have room for anything to be stored under the seat so there would be no obstruction. Additionally, I do not have children, and with the price of the vehicle, no one pulled on any wires under the seat. The only way that this could be caused is from the floor mat in the back getting stuck under the seat, which has happened before. I believe that is a design flaw. I then asked to be escalated to a manager. I was told they would get back to me on 6/21/23 regarding this issue. I received a call then from MYRA the service manager. She explained that the service is not covered under warranty and that the cost is 2,400 for a new seat, and the seat cannot be repaired. I again explained the situation to her and she stated that nothing would change. Fast Forward to today 7/15/23. I decided to take a look at the wires myself since I have always been pretty good at figuring out issues when things break. I noticed that there was a box under the seat and one of the slots to the box was missing the part. I then noticed that the wire that became unplugged was suppose to be in the slot. I unplugged the other two wires and opened the box, I notices two prongs where the other wire should be. On the end of the wire that was unplugged still had the part that should be in the module box. I unplugged it from the wire and slipped the piece back over the prongs (seen in photo). I put the Box back together and plugged in all three wires back under the seat. Within seconds THE LIGHT TURNED OFF. I drove the car around and the light stayed off. Problem solved! My issues is that this was such a simple fix, i figured it out within 15 minutes. Yet the service center tried to get me to buy a whole new seat for 2,500. Aren't they suppose to be the "EXPERTS". I am very disappointed with this center and the fact that they lied and said it couldn't be fixed and attempted to charge me 2,500. I will be visiting the center to let them know my frustrations. Make sure to get a second opinion before giving them money to fix anything! read more

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Tough purchase experience with local SB Tesla 'Team'. Cameron and Jordan, stellar, engaged, committed, cool, amazingly helpful. Genaro and Henry, what they are there for, is a mystery. They are unable and unwilling to get answers to simple questions for the customer, and Greg the Manager, is inaccessible to explain the inability for the team to respond to simple issues. I cancelled my order for pick up and will purchase somewhere else. Ormie, the Customer Loyalty guy is amazing and gets the simple questions answered that the local team should be able to but wont, my opinion. Unfortunately, if your Customer Loyalty person is not in, there is no one else you can turn to, trust me, I tried. I don't understand after lot's of feedback to the company as a whole, what is the deal with the crappy customer care? One day, there will be vehicles that compare with Tesla, including good recharge process for travel. I suspect then, and only then, Tesla will improve. read more

Walked by this dealership for 5 years, walking my dog. Drooling. Asking the stars for one of these. Put the deposit down with Aaron in November for my Model Y Performance. January came around and Aaron did his best to find me a unit before mine came (delayed). And he did it! Latest everything 2022 MYP. He was never pushy, quick to answer questions and honest with his opinions. So happy about this place (and my car). read more

Tesla Motors - Santa Barbara - Auto Repair Near Me - Santa Barbara, California

I felt like a disgusting pig for driving around my Mercedes SUV. I needed a large vehicle for a certain phase in my life, but eventually, I was ready to downsize and I wanted to stop feeling ashamed for driving a wasteful, gas guzzling vehicle. After researching EV options, Tesla kept creeping up to the top of the list as the best option. Tesla Motors in SB doesn't have extra vehicles on the lot to buy. They have "test drive" cars, but not a large inventory like most car dealerships. So if you decide to buy a Tesla, you'll need to decide months in advance before your delivery, because they will need to build your car. You can buy online or with the salesperson. Pros: super easy and generous trade-in pricing. Super easy ordering process using the app. The driving experience does take getting used to, but once you get used to it, you'll never look back. Cons: lack of color options, poor (and pricey) home technician service if your new vehicle is experiencing "bugs," and long lead times to receive your vehicle. Elon didn't consult with women either, when designing the makeup mirrors. It's flimsy and cheap. The customers reported to be the most happy with their Tesla are those who can charge at home. I installed a lightening fast charger at my house that can charge the car in 4 hours. If you don't have this option, be prepared to make a game plan on how you'll charge. This can be cumbersome on long road trips. I downloaded the PlugShare app, which has helped me find more chargers than the Tesla app. If you are a single dude looking for dates, watch out, because the rumor is, the ladies are starting to share on TikTok that women should not date men with Tesla's because if you break up on the road, it will take at least 4 hours extra to charge, to get back home, and you'll need to spend extra time with an adversary. Upset women do not like spending extra time stranded, with someone they are arguing with. Just saying. If you do decide to buy a Tesla, congratulations. You are part of a club, and it does feel like a club! read more

Whoever the gentleman from South Africa was, he needs a raise!!! Amazing service, funny conversation with the staff, and quick delivery made my experience in Santa Barbara a very memorable and enjoyable one read more

Tesla Motors - Santa Barbara - Tesla model 3 - Auto Repair Near Me - Santa Barbara, California

Great experience here. The sales staff who work here are friendly and always willing to help answer any questions about their products. They are not pushy when it comes to selling and sneaky like normal car dealerships where you walk away with a headache and guilty feeling if you didn't buy anything. Kudos to Tesla for making the car buying experience as easy as it should be. read more

This Tesla dealer is soooo helpful! We have waited two months to get our Model 3 and just picked it up yesterday! We called this dealer so often with questions about our delivery date and even about preparing for pick-up. Everyone who took our calls were so patient and resonated with our anxiousness. They'd check our account each time we called and answered every question we had. Delivery day was such a breeze and Jaime was so great with our questions. He helped set up our phones as keys and the driver profiles for the car. Literally the least stressful buying experience I've ever had. The no haggle price means we know we got a good deal and the price of the model 3 has increased since we locked in our value in May, so no need for gap insurance. This is not a reflection of the Santa Barbara dealer, but I wish Tesla headquarters had a better handle on delivery timeframes, because it was changing day to day, even extending into months from now at some points. Otherwise, Tesla is great and we are beyond satisfied. read more

Tesla Motors - Santa Barbara - Tesla 2021 Model 3 - Auto Repair Near Me - Santa Barbara, California

When you have work done at this place, be very careful about examining the work they intend to do. My trunk lid was out of alignment and was slightly rubbing against one side of the car body when I brought it in. They fixed it, but for some reason felt it necessary to replace all of the tail light lenses on both sides of the car to the tune of over $1000 for parts. There was no reason to do this as far as I could tell; the tail and backup lights were working just fine. But, let's face it, I am the idiot who approved the estimate. Don't you be an idiot, too. Question everything they tell you. read more

Tesla has an amazing team. Service- always goes above and beyond with repairs. I've gone in a few times with no appointment and they were able to fit me in. Today I went in Because a clip on my door snapped off and the door panel was sticking out. I went in around 4 and they replaced all clips, checked the tires and added window wiper fluid all at no cost! I've also gone in to get a battery for my key and they've replaced that at no cost too. I have gone in for some regular service and they always set me up with Uber credits so I can still get around town. Sales- I've only bought my used model s but I have gone on a test drive and the employees were super nice. They let you check out the car and do your own test drive for 30 Mins. There is no pressure to buy and have no problems answering questions. Thank you Tesla of SB! read more

Well, it has been almost two months since we ordered our Tesla. Here are some things to think about: 1). Time and energy waiting for the vehicle. We were initially told the vehicle would arrive the end of July. Now, the end of August or September. 2). There is no consistency with their online trade-in feature. We were quoted one figure and then it went down over $1,000. 3). Receipt of the $500Tesla charger: It was missing an exterior screw. Getting a replacement was painful. You cannot speak to a human being, and finding out who to contact was a chore. I prevailed and it finally arrived. PS. I tried to purchase this myself. Unfortunately, it is a proprietary Torx screw. Home Depot, ACE Hardware, etc., does not carry it. Tesla reacts as though this is a request for gold bouillon! read more

Most of the positive reviews are of excited people who have just purchased their first Tesla. Thing is once you've purchased your car Tesla could care less about you. This was one of the worst service centers I've ever dealt with. Absolute disaster, take your business elsewhere! read more

Delivery day was a BREEZE. Technician showed me how to submit a claim on some items I was not too happy with, in and out in under 15 minutes. I spent more time admiring the car than we did actually needing to check out and leave. read more

Soooo happy with the service I recieved from Jaime!! I was absolutely clueless with my Tesla & he not only answered every question I had, but even helped me find an adapter so I could charge my car at a non Tesla charging stall! He went above and beyond. Thanks Jaime! Your the best. & I hope someone gives this man a raise! read more

Well, I went in a couple times for a test drive, the entire team was patient and awesome. Finally signed on the dotted line today and honestly everyone was so accommodating. What I love is no one works on commission so there is no pushy sales. They are there to help and answer questions- amazing experience read more

Very unprofessional way of doing business in this location. No customer service skills or attention to concerns, what leads to mistakes and extra charges, which whole responsibility they shamelessly place on the customer. read more

Came in to get my car tires rotated and was told I could not because the tire tread depth was to low. When the tires have only had 9k miles and are less than 7 months old. Technician refused to rotate the tires despite the tires having more than enough depth on the tread. I was told that there was no point in rotating the tires because they would need to be replaced soon, which is simply not true. This is not the only problem with this individual employee, which a few months ago told me that my control arms were okay when they were squeaking louder than my 1997 Ford F-150. Horrible customer service, only to explanation is that they do not care. read more

This review based on service. Not so fun fact- Teslas do not have spare tires OR run flat tires. Ran over my 2nd nail in 2 months. Thankfully it wasn't on the wall. Brought to Tesla for repair. They pre authorized charge for a repair but then called my husband and told him the nail was "on the wall" and needed tire replacement. But I knew for a fact it wasn't on the wall so I went down there and checked. Then the service guy told me it had to be in one of the tiny grooves in between the tread for them to fix. I've ran over a lot of nails in my life and this was a first. Also if it had to be in the tiny grooves for repair then why pre authorize the credit card for a repair amount since the probability of that happening is very slim?? Took it to Ian's and got it repaired for $30. Tesla wanted to sell us a new tire which Is very expensive. A total racket and felt completely like I was being taken advantage of. The service guy at the desk had a reason for everything but the guys at Ian's couldn't understand any of them. I'm sure he was right, it's safer to always buy a new tire but the probability of the tire blowing out for being patched is so low. Based on this experience I do not trust the repair team at Tesla Santa Barbara. *gave 2 stars only because I like my car mostly. It's the service. read more

Tesla Motors - Santa Barbara - Auto Repair Near Me - Santa Barbara, California

They do the basic well. They don't have good quality control. For example. I had my car in for three days to get the air-conditioning system repaired. One of those days, there was a windy day. When I picked up the car, the interior was absolutely filthy with fine dust everywhere. I guessed that all windows were lowered and the car may have been in a semi outdoor area, where dust had gotten in the car. I had had my (non Tesla) washed and kept clean, at other service centers, after every visit. So if Tesla really cares about customer satisfaction, must take better care of cars while left in their shop. read more

Absolutely horrible service. Unwilling to to take the smallest action to solve a problem. Once you've paid your reservation fee they are done helping you in any way. They are not shy about letting you know you can deal with their lack of interest in helping you or lose your reservation fee. Absolutely the worst. Order your car online and skip dealing with the miserable employees of this dealership. read more

Showed up to this location on a whim while visiting Santa Barbara to look at the model S and 3. Had the pleasure of working with Sheamus and he was super knowledgeable about all models and answered every question we had. The thing we appreciated the most was his attention and patience even though we weren't ready to purchase that day. At other Locations, tesla representatives would just take our contact info and go back on their phones or computers. Months passed due to covid and we finally ordered on 6/12/20. Patiently (trying to be) waiting for our delivery now! Thank you Sheamus!! read more

I bought a brand new Model 3 from Tesla. I pre-ordered the car before they even announced it. I want to love Tesla, but they make it very difficult. I have owned the car for a year now and it has been a nightmare. I have had to take my car in now seven times for various repairs. Most recently, I took my vehicle in for an issue that has repeated itself 3 times. Tesla held on to my car for a week, only to tell me there is nothing wrong with it. I am now having to involve a lawyer to get my car fixed. When you take your car in for service the center will typically refuse to give you a loaner, unless after a day they can't fix your car, at which point they will drive one out to you. Also, even if you car sits on their lot for a week, they will NOT wash it. I think Tesla might be the only luxury car brand that gives dirty cars back to their customers. Tesla will also cancel your service appointments with ZERO warning. I am willing to change this review if Tesla does the right thing and fixes my issues. I am disappointed in the level of service Tesla has delivered read more

Buying a car from Sheamus was delightful. He's a young, tech-savy guy, yet baby-boomer-friendly and knows his Teslas inside and out. His patience especially appreciated with my questions (where's the radio dial? Can I plug this into my dryer outlet?) Buying a car has always been a miserable experience for me, but Sheamus made it delightful. At the Santa Barbara store, unlike the surrounding dealerships, noticed only a few cars in the lot. I assumed the place was closed for Covid or something. Turns out the stores don't keep inventory as Teslas must be ordered (7 to 10 week waiting typically). We test drove a Model 3, fell in love, put down our $100, and placed an order, all within about an hour, no haggling. Upgrades are few, and representatives don't make commission. It was like buying an iphone from the Apple store. Sheamus was available by text and voice for questions we had during the waiting period - mostly about financing and insurance. We considered switching our order from a Model 3 to a Y mid stream, and Sheamus patiently worked out details for that (which we never did). Keep in mind you can set up a test drive, buy the car, and take delivery all from your phone app, but we appreciated the personal touch. My faith in commerce has been restored! read more

Most excellent service department and super friendly staff. Sorry the review is so short but that's honestly all that needs to be said.