I had a fantastic experience with Steven at the Tesla Service Center in Rocklin. After I chipped my windshield, I was expecting a long wait, but Steven went out of his way to get me scheduled with a very quick turnaround. From start to finish, he was friendly, accommodating, and genuinely cared about making the process as easy as possible. Great customer service is hard to find, and Steven absolutely delivered. The repair was completed smoothly, and the entire experience exceeded my expectations. If you're bringing your Tesla in for service, I hope you get the chance to work with Steven. He's a great guy and a great representative of Tesla. Thanks again! read more

Absolutely incredible car buying experience, the team member Vince was extremely helpful and was able to answer all of our questions quickly and with a cheerful attitude I will never go anywhere else for a new car again read more

2.5 Stars I'll start with the positive, the sales team at Tesla absolutely kicks butt. The buying experience was smooth, fast, and honestly one of the best parts of the process. Now the reality check... DO NOT accept delivery of a vehicle with ANY blemishes or cosmetic issues. If you do, it becomes your problem to fix - not theirs. I made that mistake, and I regret it. I was told one thing at delivery, but four days later I got a completely different story. The Rocklin service location does not perform auto body repairs. Instead, you're sent to North Sacramento, where: 1.The soonest appointment was a week out 2.You're told to call the day of your appointment to see if a loaner is available If there's no loaner... you're on your own to figure out transportation. That's unacceptable for a brand at this level. Bottom line: If there are ANY paint issues, scratches, dents, or body flaws -REJECT THE VEHICLE ON THE SPOT. Don't assume it'll be easy to fix later. It won't be. I'm more frustrated with myself for accepting it than anything else but hopefully this saves someone else from making the same mistake. read more

First time here to pick up our new Tesla, we met with both Jakes, very friendly and showed us a good amount of tips for our first EV. The process was quick and easy, didn't have any issues with anybody. This is the nearest Tesla dealership for us so when we came here everything worked out. read more

Tesla - Rocklin - EV Charging Stations Near Me - Rocklin, California

Absolute criminals. Tesla app says change low voltage battery.. that's it. Change the battery, code still there. Tesla will not pick up the phone they make you schedule a maintenance appointment. Oh you didn't do the procedure to remove the 12v battery... why would I know there is a procedure? Why would you assume every customer knows to do some procedure before changing it if you don't tell them? 99% of cars you just change the battery, had you guys picked up the phone to diagnose my car I might know that...Why couldn't I reset it at my house? Nope charge me over a 100 dollars to reset the car. Waste an entire day of my time read more

Stopped in to Tesla to check on Model Y colors. Phil was at the front of the showroom and was very knowledgeable and helpful. He encouraged us to test drive the performance Model Y, and to use the self driving feature. We ended up ordering our new model the next day with lots of helpful follow up from Phil. The quality of the car, the self driving feature, never having to go to a gas station and low maintenance costs are my reasons for purchasing my second Tesla! Incredible value for the price! read more

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Good experience [Rocklin CA] We walked inside and asked to test drive one... we were given a Model 3 to test drive. Daughter had been eyeing on a Tesla even before the brand got political. She doesn't care much for politics. The salespeople were friendly and very helpful and explained to her quick details of the financing situation. We were out of there in less than an hour including almost 30 mins of test driving the car. LoL! She almost didn't want to come back. I remember being stuck in a car dealership for half the day with all the back and forth haggling each time we needed to buy a new car. Dreadful. It was a nice experience here at the Tesla dealership and we even took pics with Optimus as others were too LoL! Review #3760 read more

Tesla - Rocklin - 03.30.25 Tesla Bot "Optimus" [2023] - EV Charging Stations Near Me - Rocklin, California

We were interested in test driving a Model Y Juniper and perhaps finally take the leap into an electric vehicle. I had test driven on previous occasions back in like 2019 & 2022. Phil was our agent and he got us familiarized pretty quickly and we were off to get a feel for the vehicle. Overall it felt leaps and bounds over the previous generation and test drives; ride felt smoother, cabin sounded quieter, and it was rainy so it gave us a chance to run the wipers. The multitude of cameras showing us surrounding traffic in the display was neat too! Went back to the dealership to chat with Phil and he answered all our questions. Even as we left to think more on it, Phil continued to text me and even encouraged us to use a 'referral' from a friend or relative for additional perks, which at this time was 3 months FSD. He told us how his Tesla fits into his life, commute, and how it transforms his lifestyle. There was absolutely no pressure that you would get at a traditional car dealership. This was so refreshing! We ended up ordering a Premium RWD as this had the highest range. We thought quicksilver was a stunning color so we upgraded to that. I practically did the entire process via my iPhone, even opting for Tesla insurance as it was more affordable than my Geico. End of the day, we are loving the new vehicle, the technology is amazing, especially enjoying the plug in convenience during this current spike in gas prices. I'm actually still texting w Phil as I am interested in test driving a Cybertruck now, did I mention he is very responsive?! Thanks again Phil and Tesla!! read more

Tesla - Rocklin - MY Juniper Premium RWD - EV Charging Stations Near Me - Rocklin, California

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The dealership called my daughter and wanted to buy back her car, which was fine. They are giving her $3,500 for it, which she was going to use as a down payment for the new car. That's when they told her that she had to wait 3 weeks for the money. They kept her trade in, and now she wont have a car for 3 weeks. She will have to go rent a car so she can pick up my granddaughters from school and daycare, and go to work. I find the whole scenario quite shitty and shady. Why wasn't she told this when she was signing over her car? I would never, ever buy a car from such a shady dealer! read more

I was told to pick up my vehicle. When I call I am re routed to a call center and no one will call me back or answer my calls at Rocklin. They are fantastic when you are there. But once you purchase the pick up and delivery is the worst in the car business. Honestly buy somewhere more professional. read more

Vince is great. Excellent customer service. Professional and patient. Very much appreciated.

The best person there is Leanne! She is the most helpful and patient out of all the others.

Picked up my cybertruck yesterday. Employee, Van was very helpful in explaining all the features with me. Spent 45 minutes explaining to a tesla newbie. Thank you Van for also checking in on me after hours as I drove back to LA. read more

Tesla - Rocklin - awd - EV Charging Stations Near Me - Rocklin, California

We had a great experience working with Vince at Tesla. He was super professional, helpful, and genuinely chill--which made the whole process easy and enjoyable. He made sure everything stayed on track so we got our car on time. Can't recommend him enough! read more

Service and staff 5 Elon Musk and Tesla all the stars in the Universe, thank you for such an incredible car and thank you for caring about fixing America read more

Picked a company vehicle today from Tesla Rocklin. Had a hiccup accessing the vehicle at first attempt. Entered the showroom and was greeted quickly. The Tesla associate was very helpful, friendly and resolved the issue I was having relatively quickly. I interacted with several other associates while I was there. Everyone was friendly, attentive and pleasant. I can only speak for my interactions today, but I would certainly revisit this location and purchase a vehicle from them myself. This is my second vehicle with Tesla in different cities. Both experiences have been comparable. I would repeat and I do recommend. read more

Got my tesla back in October. I just realized how good the service was because i happen to visit another tesla dealer elsewhere. I forgot the people who helped me. There was Matt and another guy. I ordered my lease online and went to the dealer make sure everything is legit. They took the time to explain every detail until i got my car next day. Delivery process was a breeze as well as the rest of the process actually. Thanks tesla rocklin read more

Very bad experience. Please see the car description before buying. The advisor sold me car with tow hitch, Demo car with 2000+ miles without even telling me. read more

Starting to see why they got a one star rating. Make a deposit but oh gosh they can't quit seem to be able to hold the car for a week??? BS Wonder if I'll get my $250 deposit back. Prob not. read more

I've been here a few times test driving the model Y and S and have always been treated with courtesy. I came here today to checkout the new Cybertruck and possibly test drive the model Y again. I was super impressed with the Cybertruck and look forward to purchasing one in the next couple years when I get my allocation. I passed on the model Y test drive. I believe in what Elon Musk and Tesla are doing to drive us to a more sustainable future. read more

Tesla - Rocklin - EV Charging Stations Near Me - Rocklin, California

Great customer service, you're greeted immediately with a member when you walk in. You are able to get in a couple of vehicles to check out. You're also able to demo cars to test drive. The place is also getting renovated -- read more

We have a complication and confusion about loan approval (changing of interest rates) that made us disappointed, but we still acknowledged the best efforts that Ray helped us throughout the process. We would suggest all Tesla staff explain customers more clearer without hiding any negative results that they already knew but did not disclose. read more

Tesla - Rocklin - Anyway, my daughter loves her car so much. - EV Charging Stations Near Me - Rocklin, California

I have had my Tesla Model S since 2015 and I still love it. I have over 140,000 miles on it and it is out of warranty. I had they do the RAM recall on my car this week. They said it would be there over night but they do not offer loaner cars anymore which is so disappointing. They give you Uber credit so you can go home and come back. They give you what you need but I still loved having a car. Things change. Well the replacement was going longer than expected and the tech saw that my screen was separating from the back under the glass. My service rep Elyssa called me and asked if I was going to replace it soon. I was not . it was $800 bucks to do that and $1500 to upgrade the entertainment system. Well they were having problems doing the recall. So they replaced my screen and gave me all new MCU. No Charge. I was blown away. As before on several times Tesla members here really care about their customers. I feel so lucky. They really stand by their product. Makes me love my Tesla even more. Thanks so much. read more

We were there to pick up a new vehicle. Although the two advisers at the desk were courteous, they seemed extremely busy and didn't appear to have time to do anything other than make sure our paperwork was complete and the money was accounted for. They pointed us to the car's parking space and told us to return should we have questions. I recognize this may be Tesla's practice, but having someone walk with us to the car to do a quick walk around would be nice. That said, the car was very clean and was ready to go. read more

Negative star rating if it could be an option. Paid for a mobile service tire rotation and ended up with a lugnut/nail in my tire. Trust the different forums when they say - don't waste your money using Tesla's Mobile Service for a tire rotation. Overpriced, mediocre service and if your Mobile Technician's name is Todd, attention to detail and the clean up process is completely unsatisfactory. Management does not care about your issues since your payment is automatic from the app, and will not follow-up to ensure customer satisfaction. All they care about is that the service is complete and paid. read more

Tesla - Rocklin - Lugnut/nail found in tire after tire rotation mobile service - EV Charging Stations Near Me - Rocklin, California

After making a deposit in SACRAMENTO at the other Tesla lot in town, we were told to go to Rocklin for delivery of a new Tesla today. What a joke it turned out to be. It is amazing to think people are lining up to buy cars from $40k - $140k from a place with such incredibly uncoordinated, uncaring and uniformed staffed. Not only did we show up for a delivery that wasn't ready, we wasted two hours being shuffled around between people who weren't remotely helpful. We couldn't get any help, it was a regrettable waste of time. Top it all off, the whole showroom has a single gender neutral bathroom. It hadn't been cleaned or cared for and the expect their staff and customers to use the bathroom with no working lights. Literally have a sign encouraging you to pee in the bathroom with your cell phone light. We left and bought a gently used Tesla at carmax (which was effortless). I cannot see how anyone would desire to do business this way. Epic fail Tesla read more

Tesla - Rocklin - EV Charging Stations Near Me - Rocklin, California

This Friday I found myself in a jam. The state of California wanted me to provide them with additional paperwork in order to receive a $2,000 rebate for having bought a new EV this year. Well, I did not have the paperwork they required. It was not available on the Tesla website either. I went to the Tesla Rocklin Service Center and asked them for help. Brandi was very courteous, friendly, and helpful. She looked further into it the matter. She made time to walk with me to the sales department where she spoke with the sales manager and they really helped me out of a jam. Now the state has APPROVED my rebate in the 11th hour, and I am very grateful. Thank you so much Brandi and Team!!! read more

This has forever changed the way we purchase cars. The experience was very effortless compared to how Toyota, Hyundai and Kia does business. No haggling, No above MSRP price hikes, No there's a chip shortage and No disrespectful Sales Manager who does not want to talk numbers ( Folsom Lake Hyundai ). Anyway thank you to Tommy for being professional and friendly, truly much appreciated. Tesla Model Y #TeamBlue read more

Tesla - Rocklin - Miles checking out Tesla and has his thinking face on lol - EV Charging Stations Near Me - Rocklin, California

This review is for the service department. This place is worst and they dont care about their customers. I was in a minor fender bender accident and I had chosen this site to repair for my minor collision as my tesla adjuster suggested I can use Tesla service center. I booked an appointment via the Tesla App, I had chosen collision repair as the purpose of my service. I had posted photos of the damage as they requested. It was almost 2 weeks for the earliest appointment available. 2 days before my appontment I recieved a message from them stating that they are cancelling my appointment as their tesla service center do not have currently the resources needed to address my collision related concern. Im so pissed off that I waited almost 2 weeks and I even took some time off from work to be told they cant service my car, if I knew this I could have brought my tesla to another body shop! I just wasted 2 weeks waiting for nothing! read more

The level of service at this dealership has always been way below average. Today I needed to charge, while in line an employee went around me and took the spot that had just opened up. It's really unfortunate, the lack of decency. read more

Tesla - Rocklin - Rocklin Tesla Dealership - EV Charging Stations Near Me - Rocklin, California

This is the last Tesla I will ever buy and honestly I wish I never had bought it. The customer service is terrible, but honestly what I find more terrible is the poor quality of vehicle. I have only had the car for four months (after waiting just under a year) and it has been to the shop four times. I will never get another Tesla their lack of responsive customer service and ability to speak with a human is terrible. Do not buy a Tesla, they are the worst. read more

Amanda is always really great! Helped me w my model 3 back in 2021 and was happy to see her again when picking up my Y yesterday. This location is clean and everyone's always really nice. read more

Bought our first Tesla here last October and love the car. The Model 3 is by far, one of the best cars on the road. Safety wise, design wise, and money wise. We test drove the car in October and ordered it online in the showroom. Very easy process and we're surprised to find out a couple days later, that the car would be ready in less then 2 weeks! Very surprising as many people were waiting for months. The day it was available, we arrived early to look for any imperfections that many owners found on their vehicles (panel gaps, scratches on paint etc...) Luckily, there were only a couple minor things that needed fixing but the service center quickly fixed these all. The only negative we have was that the delivery team wasn't the greatest at showing all the features of the car. They seemed like they were in a rush just to hand it off, despite the building being practically empty. It wouldn't been nice to have the proper walkthrough like we saw other owners have via YouTube videos after the fact. Besides this, the car is excellent and so fun to drive. The service center has been good at fixing any problem we've had or questions regarding the car. The only thing is they get busy with so many new Tesla cars on the road. Fortunately, they have a mobile service available that were tried once to rotate our tires. The mobile techs are excellent and came right to our house. The job was done in less that 10 min and he also fixed a couple other minor things we had. Saved us a couple hours on our day! Overall, the showroom is nice but you can easily order your car on your own online without the stress of being stuck with the car. read more

Tesla - Rocklin - Road trip, meeting fellow Tesla owners! In Kettleman City. - EV Charging Stations Near Me - Rocklin, California

The good people at the Rocklin service center (Dominique, Justin I believe was the service supervisor, and the technician whose name escapes me) went above and beyond to help me and my family out when we arrived there to supercharge only to find that the charge port was still broken after the Sunnyvale Tesla Center team's repair. They found a way to get us charged, got us a loaner for the rest of our trip, and most astonishingly, THEY FIXED THE CHARGE PORT ISSUES that I've been trying to get fixed at Sunnyvale for about three months now. They did it in one day on a Sunday! I couldn't be happier and am very grateful to them for their knowledgeability, professionalism, and follow through. Can't recommend them enough. read more

I guess when you are the only game in town, you can treat customers like dirt and potential customers even worse. The general attitude of the sales team is that they are the only game in town and you have to play by their rules. Sorry Tesla, lots of other car brands are selling EVs now. read more

The staff acts as if you are an inconvenience to them for wanting to purchase their product. Lack of communication and do not expect them to call you back for anything. I live across the street from Rocklin Tesla and purchased a Model S. Was made to Uber to Sacramento to pick up my vehicle without reimbursement. When I arrived at Sac the car wasn't ready and they had to call IT to figure out how to get my zip code loaded in the system just so the purchase would go through. Yes my zip code. read more

If you want great service, go to Andrew! Quick and easy process and everything went smoothly! 10/10 would recommend!!

Review is for tesla service center not Sales... Thomas Ereth came to my home to fix a key card took over 30 min - and it makes sense since he smelled like pot and and a bad hangover - tesla probably shouldnt hire drug addicts to service there customers. Pants were falling down looked disheveled horrible experience read more

The service employees at this location are pathological liars. I've been called crazy, I've been threatened, and I've lost count of the number of times I've been lied to. Within 3 minutes of obtaining the service password, I knew what was wrong with my vehicle, which according to them, there was nothing wrong with. I don't understand what incentivizes them to behave this way. Do they get a bonus for not fixing broken things? All I can say is.....RUN! 2021 M3 LR. read more

I would like to add kudos to Parm for being very patient and helpful with me connecting my phone to my car. He showed me how to reboot the computer. Everyone at this establishment went overboard to get me excellent service. read more