11/19/2019 I had a top-notch experience with Tesla on Westlake and could not recommend them enough. First my friend and I stopped in there on a whim about two months ago. We were greeted warmly and they let us know that they were there for any questions but were completely unintrusive. Grace was the woman who helped us and she was a gem. I'm getting ready to order a Tesla so I made an appointment to take a test drive. Dealt with Benjamin on the phone and he was super nice, got me in there very quickly for the test drive. I arrived and the car was ready to go, but it was a rear wheel vehicle instead of all wheel drive so they quickly swapped it out. I don't know what else to say except that he was great. Answered questions, gave useful information, fun to talk to, even my 16-year-old in the backseat enjoyed the experience. I would not hesitate to recommend this dealership. read more

I called in asking questions about buying new vehicle cash or specials. I spoke to lady in sales department explained I just moved from California and then she ask me to repeat question again.I asked to speak to a Manager or another sales rep that answer my questions.The Sales rep started laughing at me when I told I'm not repeating my questions.These people have super horrible customer service. I would not buy Tesla from none dealerships in Seattle.Managers need to provide coaching skills on how to make a sale or learn to probe more. read more

service is terrible. you send video of concern and they tell you all parts are ready and bring the car. when you show up they tell you it is normal. unless your wheels fall off, everything is normal with these cars. read more

I'm an EV enthusiast and have a Fiat 500e as well as a deposit down on a Model 3. My parents are in the market for a new vehicle to replace their Lexus RX400h, so I signed my dad up for a Model X test drive while we were in the Seattle area. It was short notice so the online test drive registration page wouldn't let us schedule a drive for the following day. We requested a call back from an associate and were contacted a couple of hours later to confirm an appointment for the next day at 4pm. While the Tesla store itself doesn't offer any parking options, there is garage and street parking (metered) available very nearby. We arrived about 30 minutes early and were warmly greeted by several people in the store. Our test drive specialist showed us various Model X configurations in the showroom while another employee readied a vehicle for our drive. This store happened to have several Ss and Xs inside, with all three seating configurations of the X (five, six, and seven seat options). On to the test drive. Being familiar with Tesla features, I went first while my mom and dad watched from the back to get a feel for how the systems all worked. The specialist was very thorough with his coverage of the vehicle systems and answered all of our questions. The drive itself was fantastic with a route through Seattle that gave us a good variety of road conditions. We played with Ludicrous speed a few times, Autopilot on Route 99, and the self parking features in a parking lot. Overall, the Tesla showroom and test drive experiences are outstanding and no-pressure. If you're curious, sign up and go for a drive. I've been to three showrooms now (including two in Northern Virginia) and this one has been the best! Oh and in case you were wondering, both of my parents really enjoyed the X and are seriously considering one (but not a performance version, despite the smiles and grins it produces). Review update January 2018: my dad ordered a Model X 75D. I guess this impromptu test drive did the trick. read more

See all

I came to this place because I had an issue with my brand new Tesla key. If you have a model S, you know the key is a bit challenging and kept loosing it. I was frustrated and didn't want to go the one next to my house, lynwood location. I had a bad experience with them and promised I would never go back there. In any case, from the moment I walked into this location, Hayes treated me with respect, gave me all the necessary info as to where to order and went way above and beyond. Thank you for the great customer service Hayes! read more

Stay away from sales person named "Mandie Liddle". She has conflict of interest. I saw a car i wanted in existing inventory and was a very good deal. I called her to check if I can take a look at it and how the blocking works as I was still debatting, she was surprised that the car was listed. I was about to block it, but she asked to me wait and told me that she will get back shortly to confirm when i can see. And 5 mins later she calls me and tells me that its gone!. She either bought it herself or sold it to a another customer. I should not have trusted her and should have gone ahead and blocked it. This is terrible, I trusted her and called her to get her opinion and this is what she did. read more

I originally came in to check out the Model Y. To be completely honest, I wasn't even planning on buying a new car as I loved my Audi. 10 weeks later I took delivery of my Model Y. As great of a car as Model Y is, none of this would have happened without the Advisor that I worked with. Henry was absolutely amazing from the moment I made an appointment online, to the day that I took delivery. He was kind, knowledgeable and extremely friendly. I've been to many dealerships in the past and have never worked with anyone this great. At no point was I pushed into a sale. Henry truly made me feel as if he cared about making the right choice for me and even with the long build queues, he continued to keep me updated and answer a million questions that I've had. Seriously, give Henry a raise as he is a tremendous asset! read more

See all

Tesla's cars are the kind that make it easy & fun to drive again. Their shop is retro brick warehouse chic. Go enjoy a test drive but try to avoid licking the cars... however tempting. read more

I have to start off by saying I'm a huge fan of Tesla and I LOVE my new 75D. However, ZERO credit goes to the sales team at this location other than my test drive itself (it's unfortunate I don't remember this associate's name) Beyond there, I got Kelly Dennehy who apart from being wry, uncommunicative and tardy with responses to the point of pulling me details on a car that was gone at that time, didn't seem to care about me having a great experience or even in any hurry about it despite my indicating I was in a hurry. When I communicated this to him, I "coincidentally" got an email from a Tesla sales/relationship person in California and I couldn't help but feel palmed off. The store manager Emily Meredith didn't help any either apart from one email saying she was away from her computer. I never heard from her again. In the end I had to find a helpful salesperson (Kelby Fuller) at their Bellevue location who took the time to help me - even on a weekend afternoon she had prior appointments. It's perhaps fitting I booked my Model S with her that very afternoon. I was shocked that I could have this sort of experience at a luxury brand like Tesla. I almost didn't buy one and it wasn't because of the product. It was the people. I hope this review makes someone realize brand image doesn't come for free. read more

I had a chance to work with different Tesla dealer in town and Westlake had best customer service and staffs. Highly recommend this location. Thank you, Tesla Westlake!!! read more

I spoke with Kelly Dennehy over the phone on a Friday. He sent me back few quotations within an hour or so. I paid a deposit on the spot for a Model X P100D. He insisted on me test driving one over the weekend. The test drive schedule was full so he gave it to me overnight from Saturday to Sunday without me asking for it. He confirmed the deal for me on Sunday. Monday & Tuesday was setting up the financing. I picked up my car on Wednesday! In addition to that Hutch Nichols (his manager) and Kelly followed up through after the sales to make sure to resolve some service hiccups. What an excellent customer service! The car is a forward to the future. No wonder why Elon Musk was so confident about opening his patents portfolio to the public. I had a BMW M4 before the Tesla. The experience was like upgrading from a Honda to a Ferrari. Of course with Tesla being better than a Ferrari. Tesla is on a level and the second competitive car is far behind. Elon Musk is using rocket technology in his cars. There is no doubt that he's dictating and defining of how the future is going to be and nobody is close to him. Check out his Neuralink new venture as well. This guy is out there! There are a lot of Tesla haters because they are afraid of change. There is no doubt that he's going to excel in everything that he's doing. His record proves that he can adapt to new challenges and come across them as a winner, you can see that in his documentaries. He's betting his own fortune on his ventures. He was sleeping on the floor in his factory lately to resolve the model 3 production bottlenecks. There is no doubt that he's going to make it. To all those Tesla haters, you are on the wrong side of history. Watch out! Jad Honein read more

Damn! Juicy, sleek, sexy, and environmentally friendly. I really just wanna lick these cars like a juicy lollipop on wheels. For those who are Silicon valley savvy Tesla is the car of choice for techie engineer. Established since 2003, Tesla was named after the electrical engineer Nikola Tesla who developed the original designs for the Tesla roadster motor way back in 1882. The roadsters go from 0-60 in about 3 seconds! The cost running averages about .25 cents per mile. Beauty and technology never run cheap, $130,000 seems to outweigh the over all use. The cars were not made to haul groceries, babies, or any other life form over 6ft and 200 lbs. Perfect reasons not to get fat or have kids. You'll have the coolest car in your neighborhood division and can pride yourself on its green value. read more

I just took a test drive of the Model S with Kevin. He was awesome. I've been through the car buying experience before and this was nothing like it. Kevin knew I wasn't buying anytime soon, but he took a lot of extra time with me, answered all my questions, and let me have a little extra time driving around. There was no pressure and no concern about me buying. The car itself was amazing. Hands down the best all around car out there. I surely hope I can make my next car a Tesla. read more

Purchased two Tesla's here, and absolutely love them! If you are interested in speaking to a very happy owner, feel free to find me on Facebook. Also, if you want, here is a referral to save $1,000 on purchasing a new Tesla: kelly3774 read more

I had a horrible experience. I was about to test drive a car when the dealer told me that the test drives were only reserved for those purchasing a car in the next week. How would I know if I want it if I can't see it. Long story short... I was refused to test drive the car because I wasn't committing to purchase one. FU Tesla. I'll take my 2 car purchase somewhere else. read more

Just picked up my Red 2013 S model. Best part is the updates Tesla can send to the car (set the updates to download at night) For instance the navigation map not directionally correct (huge annoyance) but that was corrected with an update. So far, service is very nice to deal with. Taking mine in soon for a couple of minor issues and they have a rental reserved for me (I hope its a Tesla) There is also a location in Bellevue/Redmond area as well as Downtown Seattle. I have the full glass top and my son sits comfortably at 6'4'. Glass tops give you a couple more inches head room over the hard top. Lots of space in the back section and my "secret" compartment (4'x2' cubby) I have a flat cooler placed there for transporting to-go food or an ice bag for fresh stuff. My husband placed an order for the X All Wheel Drive utility vehicle coming out next year. Feels great never having to fill up with gasoline! read more

I took delivery of a Tesla model 3 from their office in Las Vegas. The whole delivery scheduling was a mess and was handled in a very amateurish manner by the folks at this office. Each time a Tesla employee called to tell me what I had to do to get my car it was like they had never read or heard any of my messages. When I asked one of them even said, no we do not bother with those messages. How's that for stunning? After delivery I discovered the forms needed to title and register the car were missing from our delivery packet. I left numerous emails and phone messages but never got those messages returned. After a week of no contact from Las Vegas, with the temporary tags about to expire I called the Seattle-Westlake office since I was in contact with them at first. We had moved delivery to Las Vegas because of where I was vacationing. I called and made contact with Christian Larzelere in sales. He immediately took up the challenge and within a few hours my missing paperwork was on the way and I had a tracking number for the delivery. The paperwork did arrive as he said it would and I have decided the Seattle-Westlake Tesla office is my go to place from now on. Thank you Christian. read more

They are not a "dealership", as all the stores are company-owned. Reception, sales, service--all are a pleasure to work with. And the cars are just incredible. I've had a Roadster for over 2 years, and recently got my first ride in a Model S sedan. Sales will soon move to Bellevue Square. Update, Aug 2014: I've now had the Roadster for 5 years, and a Model S for 2 years. Still highly impressed with the cars and service! Will not consider gas cars ever again. Update, April 2017: After 7 years with the Roadster, I sold it and got a second Model S. We still have our first Model S as well. And we have a reservation for their Model 3. We are still extremely pleased with this company and its vehicles. We look forward to other brands offering competitive vehicles, but until they do we will keep buying Teslas. read more

I had a tire changed due to a flat a little more than a month ago at the Tesla service location. There is now a bubble on the sidewall of the tire. Tesla tells me that they don't guarantee or deal with tire companies on warranty issues even though I paid them $500 for a new tire. They told me to go to a tire shop. What crap service. read more

Beware buying Tesla. I had a car hit my rear bumper while in a parking lot. The shop they recommended took TWO MONTHS to repair this. There are only 3 certified Tesla body shops in WA, I guess. And there are no spare parts available for body work. Unless you keep your car in a museum, know any body work needed may take months to repair. Moreover, when I received the new car last year, the rear inside panel work showed poor craftsmanship. The wiring and cables were obviously visible through the half inch gaps on the side wall. Definitely disappointed. Definitely not worth the amount they charge. read more