Recent service visits have been excellent - easy to schedule, reasonable time to get an appointment, and quick turn-around with all issues resolved to my satisfactions. Service advisors are friendly and helpful. Lounge is stocked with coffee and other drinks. read more

Took my car to get serviced, they said to get a demo car and my car will be ready tomorrow. Younger Asian salesman (didn't get name) said I can't have a demo car overnight "per Tesla policy" when I asked how come I got one overnight a month ago, he said he wasn't gonna argue with me and refused to let me demo the vehicle. (After making me wait a hour) and made me uber home. Fuck that dude! (Everyone else is amazing though) read more

Kayla the manager did a great job resolving an issue I had with a service call. She was able to quickly identify the root cause when others at the service center were unable to and solved it quickly. I would like to thank her for her commitment to customer delight. Because of this experience, I will recommend this service center and Tesla cars to others. read more

Bought a Tesla from BMW of Bellevue. Worst car buying experience of my life, and I've been around 54 years. All my issues were cleared up here though, especially through the help of Benjamin in the service department. His professionalism, knowledge, and downright great demeanor helped me past the atrocious service I received at BMW of Bellevue. If you need help with your Tesla, ask for Benjamin. Though I did not purchase at this establishment, I'll be going there for all my service needs in the future. Thanks again Ben for helping this techno ignorant guy out last Monday read more

The HV Battery on my 2021 Tesla Y failed. It was not charging sufficiently and gave warnings on the touchscreen advising that I take it into the nearest service center ASAP. I was dreading the hassle of getting this assessed and repaired as this is my only vehicle and I live 90 miles from Tesla Lynnwood. From the moment I called and talked to Ken, one of the service managers, I received outstanding treatment. He got me an appointment for the next morning, confirming that I would likely need to have the main battery replaced under warranty. When I arrived the following morning, Ken was incredibly helpful, pleasant, reassuring, and professional. He explained the whole process and had me on my way back home in a loaner Tesla within 15 minutes of my arrival. He kept me updated via the Tesla app. Yesterday, exactly one week after dropping off my car, the battery replacement was completed. When I arrived in the loaner, the service manager explained the repair, answered all my questions, and again had me on my way back home within 15 minutes, with a new battery. Amazing experience and personalized customer service. read more

The service quality is very inconsistent. Some staff provide excellent service and have a great attitude, while others are extremely poor in both service and attitude. Some of the staff were not polite or considerate of customers. No matter how reasonable your request is, they will simply say it's not possible. I bought a car here today and already have a bad impression on Tesla because of this branch. Will report to Tesla. read more

TESLA WILL BLEED YOUR WALLET DRY A couple complaints; A tire change for a single tire is going to end up costing me a lot. I recently took my car into Tesla Service to have a tire changed, and when I picked it up the front bumper was significantly damaged and in need of replacing. So now I am filing a police report because Tesla cannot guarantee the safety of your car once it is in their care. The most frustrating piece is that Tesla only allows you to communicate via texts, so they can avoid your questions. I have been completely unable to get any sort of account of what actually occurred because security refuses to assist, claiming they don't know anything about their own policies. The security team was completely inept, acting only to escalate the situation through their blatant lies and desperate attempt to skirt all responsibility. Their security team made it crystal clear that they will under no circumstances do anything to assist a customer, and they will laugh in your face when you ask them to have any sort of human sympathy. I seriously think they have a business full of sociopaths, that crave your suffering. Tesla does not care about you as a customer, they want your money as quickly as possible and then for you to leave and never come back. I am furious with this facility in general. I am furious with Tesla management's callous disregard for safety and equity. Absolutely disgusting the way you treat customers and encourage your staff to argue with customers. Not a big mystery why Tesla stock is plummeting, they do not care about the most important part of their business (the people actually spending tens of thousands of dollars on this McDonalds of car dealers). Additionally, most Teslas are weighed down heavily in the back end. As a result this leads to slow trickle leaks from the back tires. I consistently have one tire that is always low on air. Lastly, Washington heavily disincentivizes electric cars as the tabs for this range upwards of $1000 per year. This hugely impacts any cost savings from gas you may receive. read more

I took my 2016 Model X in because the ceiling panel had dislodged from the vehicle. When I looked it up I discovered there was a recall for that very issue, however, when I dropped it off, the young woman who was checking us in kept arguing that there was no recall. We showed her several articles on the subject. She would disappear to talk to her Forman and then come back saying it didn't apply; at one point, in a very condescending tone, said, Just because you read it on the internet doesn't make it true." We had to point out: basically spell out for her that one of the documents we showed her was from Tesla's very own website, like, we had to point out the logo. She again scurried off to talk to her Forman and came back, this time finally acknowledging the validity of the recall. Although she apologized, I was still appalled at the level of incompetence and how disrespectfully I was treated. I also noticed that all of the service clerks were young, trim, attractive, white brunette women under 30. It was a little eerie how they all looked so much alike. It occurred to me that it seemed like an odd coincidence that every employee on the floor was of the exact same demographic. Not sure what their hiring criteria is but I, for one, would really appreciate it including knowing wtf your doing. After dropping the car off, I received a note from the mechanic letting me know I needed front tires. This was not unexpected. What was unexpected is that, a day later, I received a new invoice and note stating that I also needed fwd and aft links which added another $1000 to the bill. I didn't find a recall but did find a Service Bulletin that I thought would apply, but when I asked, I never got an answer; Just a follow up asking if I would approve the additional charges. At that point, I had pretty much given up on this Service Center and resigned myself to having to file a complaint with the AG for resolution. I love my Tesla, but the Lynwood Service Center was beyond disappointing. These cars aren't exactly cheap. But I think Yugo probably had better customer service. read more

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My Tesla died 3 weeks ago, and was towed to this service center. I was told it was ready to pick up on 4 seperate occasions, and live two hours away so had to arrange baby sitters, work, etc. to go pick up my vehicle. The message on tesla app said ready. Oh guess what! Not ready. No notification. No call back. I bought this car in December. I am so absolutely disappointed in Tesla customer service. read more

One of the worst customer service I bought the car on Saturday on 5/3 when I went home and every time I open the trunk the rear seats fold by itself I took the car back to the store and they said we have to appointment and they don't know what is wrong they can't do anything thing right don't understand they Lynwood Tesla want to sell the car but can't give you service there were 4service people sitting but no one want to help you once you go over there the guy who was service guy was terrible I even don't want to go there in future not a single guy from shop even came and look at it just kept on saying leave the car on the appointment day then only we will look if anybody readying this please do go to this location read more

They are absolutely amazing, my model y was fixed as scheduled, even was given a free tesla loaner with unlimited supercharge

Go to another location to get the service because they stain my white leather seats and leave bunch of dust in my car. Also, they gave me the most shitty loaner, almost 50% the system are messed up and dirty. Never come back here again! read more

Had a loan tire on the car, came to service center then the guy at the store asked me if I want to pick up the tire? He did not know that the repair tires needed to swap out with the loaner tire. Then it took an hour to get it swapped. The app is useless because if I didn't call nobody would know about the repair read more

The PTC heater on my 2018 Model 3 failed so I was getting no heat. Vents, controls, seat heater, everything else worked fine. I easily set up the appointment through the app. On the morning of my appointment, was greeted by Cayla. Was a little concerned based on previous reviews of this service center but Cayla put me at ease. She is knowledgeable, professional and communicates very well. She ensured that the technicians working on the car had everything they needed and that they would be able to complete the service same day. If you have any issues with your Tesla, would recommend Cayla as she'll get you connected with the right folks. Thank you! read more

Got my doors fix and since it was going to take a while, they offered to give me unlimited uber rides but since i had a toddler and not being able to use it they offered me a loaner, newer and bigger tesla. read more

Tesla Service Center - Auto Repair Near Me - Lynnwood, Washington

July 14th 2022. As an FSD owner of a Model S, Tesla offered (all communication with Tesla including service scheduling and this offer is done through the app) camera upgrades for those who are highest on the Safety Score Beta feature of the app. Another step towards Full FSD they say. I was to simply pick a date and time. The only choice was via Mobile Service, earliest schedule was about two weeks out. Great I though, that's nice, they'll come to me. The choices were either of two wide time slots for their mobile commitment; morning to 12:30 or 12:30 to 6pm. I chose the latter. The window is too big, I work early hours, I'll just take a vac day for the appt. They confirmed via the app within two hours. The first red flag was along with that confirmation they reported, "The parts order for your vehicle has not arrived yet. To ensure we are best prepared for you, we have rescheduled you to a later appointment." They moved me another week out. Strange; 'Yes we're offering this upgrade as part of your FSD, when can you come in? Great. Oh, gosh we don't have the parts for the upgrade we just offered you.' I moved their 'rescheduled date' to a date fitting my schedule, July 29th. July 19th. Five days later a new message appears. "Your mobile service appointment is confirmed. Review and approve your estimate on the service screen." The estimate was for the expected hardware, a triple front camera Assy, L&R fender cameras, L&R B pillar cameras, & the rear camera. The invoice was for zero dollars. I confirmed. July 26th. I get another communication confirming my July 29th appointment and that the 'technician will arrive between 12:30 and 6pm. Garage access or shelter preferred in extreme weather conditions. Cancellation charges within 24 hours of appointment may apply.' July 28th. Another communication re-confirming. Same exact verbiage. Yep appointment is tomorrow. July 29th. 9am. Yet another communication. "Good morning Robert. After further reviewing your appointment, our technician has determined that these concerns are not able to be done by our mobile technician out in the field. We will switch your appointment to the next available time at the nearest service center to you. We apologize for the inconvenience. Thank you and have a nice day." Seriously? You apologize for the inconvenience? I'm home for this technician, you've had 16 days to figure out its an 'in-shop only' upgrade job, warn about charging me if I cancel within 24 hours, and you cancel within 3 hours of the appointment window?!!!! What automated bs has them only live review a job mere hours before preparing for it?! Bad business practice, very inconsiderate, and reeks of incompetence. Especially since they've had all this time to make the determination this job couldn't be done mobile. My time is valuable too! Turns out it was Lynwood Tesla from the first confirmation on. I had to rebook yet again for August 2nd. Frankly I was indeed worried about the incompetence factor reading all the reviews about the shop. The upgrade was performed satisfactorily but I still have a bitter taste from the way this was handled. Not really going to book here again if I can avoid it. read more

If there's a ZERO star I would have awarded that to the service department of Tesla of Lynnwood, WA State. Took my care in for repairs and when I went to pickup my car I noticed that the charging port door was open. I closed itnand didn't think of it a major issue. But When I sat in the car to drive away, I noticed the computer displayed "charging port door open". I immediately alerted the service advisor and the manager. They instructed me to reboot the computer system, which I did but it didn't resolve the issue. Meanwhile, I dropped the car in for service on 5/30/22 @830AM for something completely unrelated. They had to order the part so they kept my car for 3 days. The original issue was fixed but some where along the line they messed up my charging port. They sent a mobile technician to my house who noticed that a piece was forcefully broken from the charging port and wanted me to pay $900+. I told them the car broke while in their garage for 3 days. But the the RUDE manager refused to fix something they clearly broke. This problem was NOT there when I dropped the car in for service and they confirmed that, too. However, they denied doing anything wrong to cause the charging port to break. If I don't get a resolution on this I will be speaking to a Lawyer or a media agency to resolve my concerns. I wouldn't be servicing my car at this location anymore. Their service is horrible.. If you love your car like I do, send it to Bellevue or Seattle for service. The Manager here doesn't take care of his customers like he should. Especially, when he knows the car developed a fault after his technicians worked on it... CUSTOMERS BE WARNED. DO NOT GO TO TESLA IN LYNNWOOD FOR ANY REPAIRS. read more

Poor Build Quality and Poor Service Tesla may at this time have the best electric platform and a global super-charging network, but their quality control seems absent. The resulting quality issues are passed down to strain the Service Centers; these issues should have been prevented at the production lines back at the factory. Tesla's Service Centers can benefit from hiring seasoned veterans from other automotive Service Centers that can establish a great end-to-end customer experience. Issues reported by customers get lost in translation when customers do not get to communicate and demonstrate the issue directly with the technicians. Technicians are then burdened with having to read and interpret notes made by other techs and notes provided by customers. Tesla's adherence to mobile apps and APIs to capture notes and photographs of the issues has its limits in effectiveness. Technicians and leaders at times do not communicate well with customers. Hand-offs between Mobile Service and Service Centers are not seamless and forces customers to go back into queues. Parts ordering is not coordinated with customer's 2nd appointment. Techs don't regression test before releasing car to customer. This has resulted in three separate experiences where I've had more problems created by Service Centers; wind noise, broken door, glove box door failure. Phones rarely answered. My Recommendation to Tesla: Adopt Kaizen at the production line so as to NOT extend the quality control process to the customers and Service Centers. Implement continuous improvement at SCs. Allow direct communication between techs and customers to reduce communication gaps inherent with the current process. Provide customers more details of diagnosis and repair; just "your car is ready" is not sufficient. The Issues: Issue #1) noise from rear parcel tray (caused by delaminating material - poor quality control at Tesla) Issue #2) rattling from "A" pillar from above driver's door. Issue #3) wind noise as a result of work performed on issue #1. 10/30/2020: Mobile Service technician works on and identifies two issues. He indicates that the Service Center would have to perform the repairs because he does not have parts on hand. And that the Service Center would have the parts ready for my follow-up appointment. Mobile Tech books appointment that is another 2 weeks out. I asked for a sooner date and received an appointment for 11/5/2020. (Each time you get passed from Mobile to Service Center, you have to get back into a queue of 1 - 2 weeks.) 11/05/2020 1pm: Dropped car off at Service Center in Lynnwood. 11/05/2020 5:33pm: I get a notification that the vehicle is ready for pickup. I'm suspicious with such a quick turnaround time for Tesla that I checked and found no diagnostic notes posted. 11/06/2020: I called the Service Center and spoke to Lillian and she confirms that no work was done. She escalates to supervisor in the back. What I found out from her is the techs could not locate the noise despite having copious notes from me and the mobile-tech. The tech also were getting distracted by a "3rd party bracket noise" which is actually a phone mount in the center part of the car that is no where near the driver window. They want to remove all items from the vehicle regardless of location - not conforming to the basics of troubleshooting. 11/06/2020 2:16pm I get a Text back from Tesla: "Performed a test drive and was able to duplicate a clicking/ticking noise coming from the left front window upper seal area by the head liner. After inspecting the area of concern I found that the window glass has been tinted. The Tint/film is coming into contact with the aperture/body seal, and when the body flexes the glass and the seal rub against each other causing a ticking/clicking noise. This is not a warranty issue because the windows tinting is aftermarket and the noise would be there if said tint was not installed." My thoughts: All four windows are tinted and the other three windows do not have this issue and the tint in question is still smooth. I've always tinted my many cars and never seen this explanation. But in good faith and hoping that their professional training would prevail and prove me wrong (wishful thinking). 11/06/2020 4pm I arrived and checked in. Someone drives up and drops off my car and walks away. I continue to wait another 15 minutes but no one comes to tell me I can drive off with the car. So I catch one the mechanics walking by and they said I can drive off. Guess what? Not only is the noise (issue #1) still there but now I have wind noise (new issue #3) on the window because the driver side window no longer goes up as far as it did when I brought the car in!!! And on top of that, they did not order the replacement part for issue #2 as noted several times and I have to wait even longer. 11/07/2020 I submit a service request to fix the wind noise (issue #3) caused by the Service Center visit for issue #1 and #2. read more

Tesla's Lynnwood location is terrific. The staff have consistently been professional, responsive and helpful. I recently had to get my Y towed in for a repair that required ordering a part and significant installation time so I was looking at over a week long wait. My point of contact, Alec, was a wonderful. I explained I needed a loaner with enough space for my dog's crate - doubly important because July 4th was coming up and my fire works avoidance strategy is to drive around until the noise is over. He was able to snag me a model X that had just been returned, which was a huge relief. He also sent me regular updates to let me know when parts were ordered/arrived/being installed, etc. Everything was covered under warranty, the car was done within the estimated window and pickup was a breeze. An issue that could have been a major inconvenience ended up being a great experience. Thank you! read more

In and out service in a matter of minutes. My sister & brother in law were treated by employees that expressed compassion and were very Courteous! Great job people! Keep up the great service!! 5stars! read more

they dropped off my new tesla at my house and it already had jean stains and marks within the interior and exterior of car..... not sure if they even inspected it before giving it to clients.... had some more visible light scratches already ... veryy poor overall with a 70K plus car read more

Passing through town and got a flat tire on the rear of our Long Range 2022 Model S late on a Wednesday night, roadside assistance sent a tow truck within an hour and dropped our car off at the Lynnwood Service Center. We braced ourselves for a long wait while the tire was ordered, shipped and installed. We expected to have to rent another car to continue our trip to Vancouver Canada. Imagine our delight to discover they had the tire in stock and would have us on the road in about an hour after they opened! Luck was on our side but the service team was top notch as well. read more

This service center is relatively new and the employees may lack a ton of experience, but they are enthusiastic and eager to help customers keep their cars working and on the road. The employees are professional for the most part. They are kept very busy, and I've seen them running from one task to the next so customers aren't kept waiting. The new building is beautiful and clean. They have an excellent Covid response system in place and it is possible to drop-off or pick-up your car without coming face-to-face with another person. There is a clean, green outdoor waiting area with plenty of space for social distancing. Communication is good once the car is in their care. I have seen some improvements in the short time this business has been open, and with the dedication the staff shows, I feel confident that any existing bugs will soon be worked out. They get the important things, like customer service, right! I think they deserve the highest rating. read more