If I can give this dealership 0 stars I will. First off I set an appointment with Raul , and he had me sitting for hour without even coming to acknowledge me as a client I never even seen his face the whole appointment. Disgusted with the customer service from his part , another coworker end up coming to help me after a super long wait . Before I came I did an application online and as you can see I was pre approved for a vehicle up to 40,000 and she said they work every deal with zero down . When I got there that was a complete lie they tried to give me the worst car they have on the lot it was outdated And over 100,000 miles on it and still had the nerve to ask for 2k down and say it's the only car I can get like huh . I think they all must have lost the minds here . So unprofessional and honestly super disappointed. Not to mention I had to Uber over here which cost me $80 bucks that I had to waste as a mom and nursing student during this time I have no money to just throw away . It's sad and I hate they are doing this to people and I hope they get better . read more

Texan Hyundai - Screenshot of messages between me and the company - Auto Repair Near Me - Rosenberg, Texas

This occurred on November 28, 2020. I went there to get some maintenance on my car. I noticed 4 or more employees from this dealership walking around without a mask on. I called the attention to one of the managers at this location and he apologized. Another, Manager, Frank, approached me and my mother to take our temperatures, which was a little to late at that point. However, I tried to explain to him that approx. 4 employees in the enclosed building were not only not wearing masks, but WALKING AROUND. Frank's response was he can't enforce the mask policy due to health reasons of some of the employees with asthma and COPD. If any of his employees have COPD and asthma, they are a greater risk/liability to his company during a respiratory virus outbreak and having a severe illness. His argument was ridiculous and senseless. Not only am I making a REASONABLE request during a PANDEMIC, there is a county enforced mandate that all employees in a business setting/enclosed space wear masks. The manager's response was that of a person I do not want conduct business with, coincides with that of a child, impulsive, and reckless. His conduct was completely unprofessional, telling me "I will pray for you," and "You're the first one to complain and say something about this." I have financed two cars at this place and was planning on financing a 3rd car. I will move my business elsewhere. I will also be posting on google, dealerrater, and dealer. com. These people do not care about their customer's safety, NOT even their own employees for that matter. Such a shame. read more

Save yourself a trip and DONT go here. They resolve nothing, they'll have your car for 1+ days & move with no urgency. WASTE OF MONEY!

WARNING: YOU CAN'T BE FORCED INTO PAYING FOR THE "WARRANTY" THEY SELL FOR $2000+ THEY SAY YOU MUST BUY!!! They said I was getting a warranty that covered the paint, windows and so onn...even service. They are now saying that I agreed to pay OVER INVOICE?!!! THEY LIE, CHEAT AND STEAL!!! Please go somewhere else. If you have any questions please feel free to contact me as I am happy to save you the trouble. read more

I had a wonderful experience at Texan Hyundai in Rosenberg, Texas. Everyone at the dealership was friendly and professional. My sales person Esther Aguilar, helped me find the right vehicle, that fits my needs read more

DO NOT GO HERE. Go to Sterling Mcall Hyundai. They have NO markup and great costumer service. I was in the market for a Tuscon Hybrid. I knew they were hard to find and that there was a markup. I knew what my budget was and I knew with the markup it was still more than possible to get the car I wanted. I was texting back and forth with a salesman and one of the first questions I asked was if I could put a deposit down to hold a vehicle. He said not. He then told me a few days later he would "put a vehicle on ice" for me. Giving me the impression that they did this all the time. I got there and it was sold. I also found out the whole time I could have put a deposit down. I was so pissed I had lost out on the car Of my dreams. I asked to speak to the manager. General manager was very understanding and told he he would take care of me and blah blah blah. That turned out to be a bunch of lies as well. He then passed me off to a new salesman without even introducing me. New salesman was plenty nice. He was apologetic and understanding. He then told me that there was a 7k markup on the car and I was floored. I asked to negotiate this markup and the general manager told me there was nothing he could do. I know that's a lie. I was comfortable paying a 3k markup. 7k is atrocious. I left feeling so lied to and disrespected after the manager told me he would take care of the markup and give me a fair price on my trade in and the new car. I have never been so disappointed and disrespected in my life. HORRIBLE CUSTOMER SERVICE, if you do go talk to Vanessa. Darwin (my first salesman I was talking to on the phone) wouldn't give me the time of day after he realized I requested a different salesman and he lost a sale. Vanessa was the only kind human being at this site. My personal opinion go to STERLING MCALL HYUNDAI. They offer their cars at ABSOLUTELY NO MARKUP. I got a Tuscon Hybrid 2 trim levels above what I wanted and it was 3k under what Texan wanted for the base level trim. read more

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Drive on by this dealership. They are deceptive and shady. Sales manager is an arrogant jerk. There are enough bad reviews here and with Better Business Bureau that you'd think they would clean up their act. I guess there are enough people out there that don't know any better that they can take advantage of. read more

My salesperson was Dustin Sirman and he did a great job! He stayed in constant communcation with me via text and calls and answered all of my questions about the vehicle. Dustin also did a good job of helping me negotiaate the price of the vehicle and I highly recommend him. This is my second vehicle purchase from Texan Hyundai this year and I recommend that you visit the dealership and not depend on the contstantly changing internet inventory. Thanks Dustin and General Manager Frank Luna from a satisifed customer! read more

This place is the worst. They put the wrong oil in my car they have done this twice. They forgot to the under carriage cover back twice and they forgot to put the stick for when I return 3 times. I'm sure they do this to try to claim they didn't do the work since they caused damaged to my vehicle. I went in and literally had to tell them hey my car is starting slow think it's the battery. I was about to leave and noticed them leaving the door open the entire time but no one in it. I asked why they said well it can charge with the door open. Hmmm. Okay when I asked if the battery was good because why would it need a charge they said unsure let's go back and check what was supposed to be short in sweet ended up being over 4 hrs and on top of that when asked to use the shuttle service they said oh no it's almost ready. Worst place ever. Called them to please mail the sticker and they said well you haven't been here for over 20k miles such a lie. I keep my receipt. Then they admitted that it was in the system and said will try to mail it out. Worst situation ever. Such a shame no honesty or integrity or accountability for mistakes. Not even a sorry. Thanks! read more

Buyers beware, this is a shady car dealership! Management is rude and they ran my credit without my authorization, I never once spoke to a sales representative or applied for anything on their website yet they did so and had the nerve to say they did have authorization. I wouldn't do business with these people if they gave me a free car! God bless you guys, I hope the owners raise their standards or else they're going to go out of business soon. read more

Amazing experience with this dealership! Jose helped me out a lot to get what I needed and was working with me. Friendly employees I really appreciate the time they make to make a customer happy! read more

Texan Hyundai - Auto Repair Near Me - Rosenberg, Texas

Bought a Santa Fe couple years back and had no issues. Came back to try to upgrade to a Palisade and the GM tried to put me under on my Santa Fe and keep the stupid market value price on the car. They had 12 palisades on the lot! It's not 2020 anymore car dealerships! read more

I would give Zero stars if I could. STAY AWAY. I leased a new palisade from there this weekend. And after going home and reading the paperwork with my husband I realized how bad I got had!! I cried myself to sleep that night and called first thing the next morning when they opened trying to get out of it the person who picked up the phone said he would look into it, never called me back. So I called Multiple times throughout the day before finally getting a hold of them again, he said nothing he could do but I could try calling the financing department, so I called over and over and left messages with no response. They were charging about 8000 over MSRP because of this chip shortage. I was under the impression from a few calls I made to other dealerships that they all were but it turns out that is not true. I was so upset I took my paperwork to a different dealership the next day and they pretty much told me yes there is a "market value" increase but they are essentially discounting it off. I am so upset. Between my trade and what I put down I am out about $7000. I'm sick and can't sleep about it! They are a terrible dealership and terrible people. read more

The truck I purchased was wonderful . But it took them a year to let me know I couldn't get a spare key . Lol . Then this morning I had a flat . Turns out the tool you need to take off the spare tire wasn't there . Called Triple AAA for nothing. They couldn't change my tire . Then take it to Discount Tires . Found out the put 3 tires one size on the truck and the 4th was too big . Now I have to purchase 3 more new tires . Their customer service is horrible. I have waited for the manager to call me back for over 2 hours. read more

Booo! Text drove a Kona with an offer to receive a free gift card. Couldn't work out a deal for the car unfortunately. They said that they would honor the gift card but they didn't. As of now, still no response from them on the status of my gift card. Make sure you get your gift card prior to leaving the dealership or maybe not work with them at all. If they can't honor the test drive gift offer, how likely are they to honor the deal on your major purchase? They used to not be like this. read more

Mike in service was outstanding!! As well as Rhonda and whoever helped (Brad?) while Mike was out. I wish I would have gone here first than the Hyundai Sterling McCall.They were able to find the problem in less than a week, were in constant communication throughout each step of the way and able to fix my car in a timely manner!! Professional company. I'll be going to them for any problems here on out!! read more

Was so excited to buy this car. Was fairly smooth until papers were signed. Then it became the ignore and delay delay delay game. delays in delivery with excuses of unknown appointments. Car finally delivered with less than 1/4 tank of gas (full tank is part of purchase). Sales person was supposed to come show us car features. Had a confirmed time. But hey when a new customer appears, just go with that and no need to contact the people who are waiting for you to arrive to say sorry, another potential sale was far more important and a commitment to one already sold. Find another dealer read more

Got in and out in an hour in the service department! Went for a recall in my Tucson... It was a very surprising experience to go to a service department where they are actually interested in helping you! Great place. Not busy at all. Service advisor did exactly what was needed without overselling. The sal s people are awesome. Zero pressure and super welcoming. PET FRIENDLY! read more

Texan Hyundai - They have refreshments while you wait for your oil change. - Auto Repair Near Me - Rosenberg, Texas

Purchased a two year old sonata for more then a new one was advertised three months later. Paid much less than advertised for my trade in. Bad business I would never recommend. read more

On Feb 20th, I brought my Palisade in for service to get new pads for my brakes. They didn't realize it until my car was up in the air they didn't have any pads. I brought the car back the next day. I let them know I was on the market for a new Palisade. I worked with one of their reps named Tim. They offered me 25k for my trade in while we narrowed down a selection. The vehicle was not on the lot. They would have to go pick it up in the morning. In the meantime, they gave me a loaner and let me know they would call me first thing in the morning after they picked up my new Palisade. The whole purchasing process took almost 6 hours. I even put down $1150 dollars. Finance guy was nice. The next day I hadn't heard from anyone, so I called "Tim" the guy who helped me and he told me he had not gotten approval to pick up the vehicle yet and was waiting for his GM who was on a morning finance call to approve the deal. I thought this was odd. He told me he would call me right back. He never did. At 1 PM I called and asked the operator to speak to the stores GM. He told me he would leave message and have him call me back. No one called me. I called the service manager at this point and let him know what was going on. His response was, "What do you want me to do about it, I'm the service manager". I told him I figured since he was in management he would go over to the showroom and get an appropriate person to call me. No response again. Thirty minutes later I left a message with the finance guy. At 2:45 I jumped into the loaner car and decided it was time to drive 22 miles to this dealer and corner someone to tell me what was going on. IM disgusted at this point. I know something is wrong since no one has the nads to tell me. Finally, as I am driving over there, their finance manager "Mike" called me to tell me they lost the car, that someone else bought it. I said, "are you serious? It took you guys 5 hours for someone to tell me this?" He said sorry. I told him it's so unprofessional, I don't want to do business with you guys at this point. Just cancel the deal. He said, "Okay"! Wow! I expected them to tell me they found a different car, or can we interest you in waiting till next week when another black Palisade would be coming in. I figure at this point; they didn't want the deal and had no nads to tell me so. I am used to car dealers being pushy. The Finance guy did credit back my $1150 dollars and was horrified along with me. He said in his entire time working there and, in the business, he had never heard of such a thing. He also let me know the GM was off that day. Tim lied to me about getting approval. I filed a complaint with Hyundai corporate, case #21045926 read more

Absolutely the worst dealership to buy from! BUYERS BEWARE! Horrible Customer service from sales/service and managers from both. So many lies and shady people. Took me months to get me car back. Lies after Lies by everyone! Beware!! read more

Very helpful staff and great experience while buying my first car! Esther Garcia helped us find our car within our budget! Overall great experience! Definitely recommend this dealership to anyone on the market for a new or used vehicle! read more

I went to this dealership and i met the most understanding salesman by the name of No he was extremely patient he listed to everything i wanted and what i didn't want in a car i normally don't do reviews but i had to do one on him because he had me walk out of there in brand new 2021 car with only 14 miles and a car note within my price range If you want a car and you want to get in and out of there please ask for MR.NO he's amazing, honest and trustworthy. read more

A few years ago I was ripped off for 2,000.00 by Texan Hyundai. They lead me to believe that I was purchasing the car for 18k, already slightly higher than I was seeing at the time for an Elantra, with two thousand down. I was foolish then on things of this nature and believed I would owe 16k on the car. Unfortunately, they actually sold me the car for 20k it was a used Elantra and at the time they were going for about 15,500-16,500 for comparable models. Anyway, these guys made bait and switch an artform. I write this review now because they continue to spam message me even though I have repeatedly told them to leave me alone. So long as they remind me of how I was screwed, I will remind the world how I was screwed. Thank god I got on the Dave Ramsey program and got scammers like this out of my life. read more

I bought a 2018 Hyundai Sonata Sport from Texan Hyundai in March of 2018. Brand new with only the 8 miles I drove to test drive it. The car was a steal and I was financed at 8% a with NO MONEY DOWN! Plus a warranty on my tires, paint, bumper to bumper... the whole shabang! All the negative comments are ridiculous. If you take care of your credit you won't have a problem with the final asking price! Lastly, The service at Texan Hyundai is always great! Don and Mike are fantastic! As soon as you walk into the service dept you are always greeted with a smile for the both of them. The DONT sugarcoat or cut corners when they speak to you about their recommendations. It is always a pleasure. I was singing and dancing almost to the end of the parking lot whole looking at new cars and Mike came to get me. He explained everything so well. Don and I joked about how we sing to ourselves to get through the day when neither of us can sing! Lol Keep up the great work guys! read more

Went their for a first time buyers but can never live up to it like what the heck only want your money poor sales and management

Been a year and the multiple inquiries they made in their finance dept. (without telling me) is hurting my credit to the point I can't get a mortgage. Thanks a lot! read more

Terrible experience. The only dealership I went to out of 5 with non negotiable "Market Adjustment"

Very sketchy, very shady. i hope i remember the name of the only person there who was upfront and honest when talking to me. They sell cars they don't have and then will tell you the car arrives tomorrow, and tomorrow, and tomorrow...... Do yourself a favor, skip this dealership, drive a little to Katy off I-10, night and day difference. Thank me later read more

We bought a vehicle almost 2 years ago and still haven't received our plates , I just reached out to 13 news I hope they can help , also putting a complaint with DMV , worse deal ship ever ... read more

Great customer service. Don in service did an excellent job taking care of my wife's Genesis and Gator in sales took the time to chat with me while I waited. read more

DO NOT GO HERE!! THE WORTST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD. TOTALLY UNPROFESSIONAL AND NOTHING BUT LIES!!! I bought a truck from Texan Hyundai November 6th, my sales associate was Byron . Byron has lied to me repeatedly over the course of these last 2 months. They were supposed to replace weather stripping on a door that was messed. It is not terribly expensive or difficult. Byron claims they shipped me the part, but he wont give a shipping number nor will he respond to my texts or calls. Of course i don't have it. Natali Rodriguez in financing acts more like a bill collector than anything to do with customer service. She botched my wire transfer and i had to drive out there to give them a check. I live out of town this was not convenient. She was not helpful or informative, more like short and rude. After payment was made in full she then held my paperwork for 6 weeks and i had to talk to GM to have my paperwork sent to me via email. There is more but hopefully this is sufficient to steer you away from this place. I regret doing any business with Texan Hyundai, Byron, or Natali. Shop at your own risk!! read more

I don't know why it is so hard for salesman to honor their prices and be transparent. Prior to driving an hour to the dealership, I asked if there were any hidden fees. Miranda's told me there were not and Veronica told me that they would match my Carmax offer. I arrive and test drive the car. On the first "offer" there was no "CPO certification" for $2000 but all of a sudden when I asked them to match my car offer like they said they could, there's this $2000 certification on the paper. I'm smart enough to know that you didn't give me anything for my car. Why wasn't that on the first offer? And if it's so important why isn't it included in the sales price? I was told it was still in service at the time and they hadn't made it CPO yet. So why does it say CPO on your website? I've had a CPO Hyundai Veloster and was not forced to by an extended warranty. You lost a sale because you couldn't be transparent. Stop trying to get people to live outside their means and be money hungry. Honesty sells. Wasted my time and very disappointed in this attempt to push me over my budget. Wish I could've worked with someone with honesty. read more

Texan Hyundai - Second offer - Auto Repair Near Me - Rosenberg, Texas

Horrible experience. First time test drive a car with no gasoline and died on the middle of street. Scary. I asked the salesman and he noticed that before drove me out. He took me to the street and the car was completely died and it didn't allow me to get a chance to test drive. I had to wait for 30 mins at risk on the street for another salesman to come pick us up. The salesman was mean and rude. He knew I wasn't going to make a purchase today since they don't have the color I want at this moment. He said no discount now due to brand new model. I got his message but he reminded me for 20-30 times in just 30mins. And he claimed that I was wasted his time and told me to go for another dealership. Terrible customer service I never had. I will give zero star if it allows. Bad bad bad experience read more

Bought a truck from Texas Hyundai in Rosenberg trading in a 2017 sonata they put me in a 20-20 or 2020 Santa Fe charged me 35, 500 with 19,000 miles on it second hand vehicle tried to get mud payments lowered found out that I would double triple charge for the vehicle Blue book value of vehicle 19,000 we paid in $12,872 the vehicle should be almost should be almost paid for are we in a 5-year contract and this day and age there's no time for businesses to take advantage of the little people we can't get out the truck because we're upside down anyway we go so I'm asking that Texas Hyundai you're a better job it's certain people instead of just trying to sell vehicles may God bless y'all Gerald Farrow read more

Texan Hyundai was probably the single strangest car buying experiencing I have ever had. I arrived to a nearly empty lot in the middle of a weekday afternoon, located the car I wanted to see, and had to go hunt down a sales person. After several minutes of me standing there, trying to find anyone with a logo'ed shirt, one manager found me another manager (David) who acted as my salesman. The initial experience was incredible. They are low-key, laid back, and casual. He listened to what I wanted, suggested a completely different car, and walked out with me to look at both. He was extremely knowledgable and thorough about the car, and when I explained to him that I would need to bring my husband back too see it, he offered to let me take the car home to him. I declined, saying instead that I would be back that evening - he told me he would be there until 8pm. We arrived back at 7:20, and the car had been detailed and was waiting up front. After a quick test drive, we agreed to talk numbers, and that's when David explained that he was sorry, but he had to leave to get his daughter from daycare. I was crazy impressed that he was willing to risk a car sale for his child, and I would have gone back the next day to complete the sale, but he passed us off to Julio, assuring us that everything was under control. That's when everything fell apart. The dealership undervalued our trade-in by 2-4k, and had the vehicle we wanted overvalued (based off truevalue.com market comparison) by approximately 2k. Julio told us the numbers, and my husband countered. It's car buying; negotiation is sort of a part of it, right? Julio got up, left the little cubicle where my husband was, and walked away. (I did not see him go to the GM or the finance manager, but he said he did.) When he arrived back to my husband, he told him no deal. He didn't counter; he simply said no deal. No sale. We gathered up our children and headed for our car. A part of me was expecting them to stop us - because dealerships like to play that game - but no one did. They did, however, follow us out and immediately lock the doors behind us. Throughout all of this, I reached out to David twice and he neglected to return my communication attempts. All in all, they are nice and polite people, but they didn't seem interested in making a sale, and I'm not interested in wasting my time. I won't be returning, and I won't recommend anyone else go there. read more

Read this and be aware before you buy!!' I normally don't leave reviews, but the experience my wife had warranted this review. My wife had been looking at the Hyundai Pallisade and Kia Telluride due to their roomy interiors and many features. After seeing the Pallisade's plush interior and features she was sold. The salesman was very nice to deal with too. The problem came when dealing with the finance person. My wife was told that in order have the deal approved by the finance company, she was required to have the extended warranty and gap included. Needless to say, my wife agreed and continued on with the deal. A few days later, when the finance company called my wife to verify a few things, my wife asked why they required her to purchase the extended warranty and gap. The person's response was, "we didn't require for you to have these added". My wife and I are very upset at the deceptive business practices being done at this dealership. It makes me wonder how many other people have been lied to; told the same thing and deceived into purchasing the extra warranty and gap. Most of all, having these costs included into years of financing. That's the reason for the 3 stars I am giving. If it wasn't for the salesperson, I'd be giving one start only. We were able to call the warranty company and have them email documents for us to sign and cancel (this has to be done within 30 days of purchase). Remember, the most important part of any deal is how it turns out financially. So if you want a straight forward, up front and honest experience then use caution first and ask questions. If you're unsure then ask for the phone number to the finance company and speak with someone there before you sign anything. Roy M. read more

Buying a new car is always stressful but not at Texan Hyundai, I dealt with Frank & Jonathan and Lou in Finance and it was fun and so easy!!!! I will definitely recommend my friends to come here, best car buying experience, I bought a 2020 Santa Fe and couldn't be happier!!!!! read more

Ok so it all started with my daughter looking for a car ( her first car) on Facebook! She was messaging DANNY GONZALES who is in sales here. Great guy!!! He told us I'll make it work and if I can't I'll direct you to someone who can! Boy was he right!!! It took awhile don't expect it to happen within a snap of a finger though, getting into a car can take some time! But by the end of the day my daughter was in a great car! All my lifetime I have never came across a car salesman who did all he could and showed respect, kindness, caring attitude!! Usually you go to a dealer they check your credit, and if you don't have a co-signer they throw you to the dogs, well not this guy, you gotta ask for him (DANNY)! The environment here is comfy, they had a snack area, drinks and a lobby. The restrooms were clean too ( gotta have those clean restrooms)! They don't pressure you here but only make it a good experience! Some other people here named Juan and Alvaro were great people who helped us get approved and explained all the good stuff that came along with the deal! I gotta let you know though even if I didn't get a car here I would still recommend this place to anyone, you can't go wrong going here, especially with Danny and Juan it's a team environment and I love that about this place! I remember some places I get looked at crazy and nobody wants to help, but once you walk in Texan Hyundai it's like your a King or Queen (yeah going to far here, but it's the truth)!! I am currently looking for a car for myself and husband and will definitely be calling Danny again! So my point is...... looking for a good salesman ask for Danny! read more

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I had service my Sonata and had 10$coupon off and also had 10% discount coupon for part But they refused I would not go this dealership any more read more