Sheesh. Probably the worst experience ever. I feel bad because I know people need work these days but my God. Just terrible

Very disappointed in this dealership. I got into a wreck, which was a total loss, and came in to make a new purchase. Now, everyone's financial situation is different and mine was a bit more difficult to work with. Although, the salesmen I was working with put me at ease about getting the preowned vehicle that I was so in love with. So now, you're getting my hopes up. It was like we were playing phone tag, when they needed information about my cosigner's details we would call or text each other back consistently the first few days.... I even gave my credit card information to put a deposit down, but to a partnering salesman to the main one I worked with. I thought this was security for the car, unfortunately for me, no one said this deposit was only good for two days until it was too late. This transaction took over two weeks before I found out that they sold this car to someone else. I would text my salesman and ask for updates, but he wouldn't always reply. I thought something was a bit weird when it has been over a week with no response. I was devastated. I'm out of a car from the accident and the dream car that I've been promised was sold to someone else? And the salesmen, both of them, had no sympathy or any regret when they delivered the news. And in the end, when we were wrapping up this mess, he blamed me because I didn't have all the information. No, you do not blame the customer, it's inhumane for one, and there was lack of communication (maybe even from me, too). It hurt the most when there was no sympathy and I knew he didn't care. If that was genuine, maybe I wouldn't have written this review. read more

Definitely recommend Texan Hyunday. Tristen was amazing during the whole car buying process, got me a great deal and i left the dealer very pleased with the whole team! Would definitely recommend them for any car needs! read more

I would like to start off by saying that my wife had purchased a vehicle from a different dealership a couple of weeks prior and her experience was soooo much better than this one that I had at Texan Hyundai. I purchased a new Kona from this dealership on 6/7. When Veronica sold me this vehicle, she presented some services as "included with purchase". This to me means that these services are free. She seemed disinterested in customer engagement and left me at her desk for long periods at a time. After deciding that I wanted to purchase the vehicle, I went to the finance office to do paperwork. I purchased the extended warranty and the gap insurance as well. With so many forms to sign, I overlooked the charge of $2995 that they added on. Later, Veronica asked when I wanted to get my tinting and I said I didn't want it, but she said it was "free". When I got home, I looked at the total price and it didn't match the $29655 that was indicated on the windshield sticker and so I asked Carlos from finance and Veronica what this was for. They said it was for "value added services". I said I didn't need those, as these are services (see pic) that really don't add up to this amount in terms of value. They both said that I could not remove them. I then called Mike, a sales manager, and he said that this was really their markup. I did some research and saw that dealerships are required to display markups as markups. If I would have agreed and signed for a markup, that would be on me. But I signed for services that I will NEVER use. So they should be taken off if I request them to be removed in a timely manner (text messages sent within 2 days). After Mike refused to remove them and take this amount off of the loan, I called Hyundai USA. They bounced me around from one person to another and said I needed to contact the general manager at the dealership because they couldn't do anything on their end. One agent did say this sounded a little like "fraud", though. So I started calling the dealership asking for Frank which is the GM and left my phone number to call several times. I don't even think Frank exists because to this point, he has never called me back. Most times I called, a lady would answer the phone and ask me "what is this regarding" even though I told her what it was regarding several times and then send me to someone's voicemail. I was finally able to talk to Phillip who seemed to agree with me and Phillip said that he would speak with Gerardo one of the other sales managers. Gerardo never called me. I had to wait for my plates to come in to finally go out and meet Gerardo face to face and he started playing the "you signed and it's too late" game. I showed him the text messages that said I wanted these removed from over a month ago. He said he would speak with Frank and Frank would contact me about this. Still haven't heard anything and it's been a week. After this review, I plan on contacting the BBB, the Texas OAG, and getting a lawyer for this. Also, I will let my friends know to never purchase a Hyundai because this is the level of service that you get which is none!! read more

Texan Hyundai - Doesn't even say markup on price. - Auto Repair Near Me - Rosenberg, Texas

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Made an appointment to get the fire-starting ABS recall repaired, they told me the part was available just yesterday - so I show up, wait in the waiting area for an hour after checking in, and then I'm told they dont have the part - when I complained about the poor service the service manager has nothing but excuses - no care at all for disrespecting my time and money. Nothing but incompetence, if you cant be bothered to check the number of parts available against the appointments you book, you should probably take some remedial math courses or find a less demanding job. A simple phone call and a reschedule would have been nice... read more

Bought a car here with 16,000 miles. A Hyundai Veloster Turbo. First of all the buying experience was a disaster and they tried every trick in the book on me. Finally after a week the car I wanted that was "lost" suddenly appeared. It had a new transmission and clutch put in it which was never disclosed on their Car Fax. Jump ahead to 24000 miles on the car (Still under warranty) and yes it needs another clutch. So that's two transmissions and two clutches in 24000 miles and it was all "My fault." Frank Luna the GM could not have handled this worse. Said "you can't ride those clutches like that, was sorry nothing we can do.: $2200 they want. I reminding him that I've had sports cars that I did drive hard and the clutch never went out!!. He laughed and said oh well. Then hung up on me. Called him back and he was THE most rudest manager I've ever spoken with, unhelpful, could have cared less. Never ever buy from these people. Frank Luna is the rudest GM I've ever met. Run from this place. read more

Love the car. Not crazy about the service (thus far). We went online and researched our car - a 2019 Santa Fe Limited turbo. Let me say up front : We love this car! We were an easy sale. However, since the time of the sale (2 months), the dealership has not returned our calls as we try to schedule our window tinting (This is Texas, people!) Why is it that after the sale, it seems we no longer exist? Wonder if they will call me NOW. read more

When I say #akcarplug hooked me up .. over and beyond . I came here with no hope just wanted to see what I could get .. he for sure turned my frown up side down . I'm forever grateful for him and the Hyundai team on helping me out . I'm for sure telling all my friends and family . So guys where is your next purchase it going to be Texan Hyundai read more

Texan Hyundai - Auto Repair Near Me - Rosenberg, Texas

Management in Service Parts or Sales should not date there employees letting the employees get away with driving company vehicles just because of dating on the job is not Professional or taking long lunches or coming late is not Fair to others who follow the company rules , also Relative's play Favoritism is not fair, all employees should be treated equally , letting females dress like there going to a club is very unprofessional in a place of business it's sad but it happens there , hope the higher up changes it to a better place for others to be happy to work at read more

Texan is great! Be sure to ask for Darrwin when buying a car to make the process manageable and easy!

Please run from this place. I will never again recommend this place or ever go back there. Bought a car from then a within 90 days the transmission has to be replaced!!!! We requested reports and they sent them but it showed codes were cleared just so they can sell us the car. Totally illegal!!!!!! Right after getting that fixed which was out of pocket the engine goes out!!! We placed numerous phone calls they all say they will get back and they never do. I'm so upset and embarrassed to have given them my business. I will be contacting the news and media outlets soon!! This place should be shut down! read more

came in to browse a certain car, was left alone for an hour only to get sucked in to some type of scheme into buying cars I didn't want. was a stressful experience and now I don't think I ever want to buy a car at a dealership. very uncomfortable. read more

I called the service department today on Southwest Freeway in Rosenberg. My radio and I-Phone had quit communicating with each other. Zack was the man I spoke with and he said that it was likely that he could have a quick look at it and there would be no wait time. When I arrived, Zack was with someone but one of the other men there told me he would come out and have a look at it. A few seconds later, Zack came out to greet me and to finish the work on my Santa Fe, and the other man was able to greet his own customer. The problem turned out to be that I was not using an Apple certified cord. Zack brought his own cord out to see if that would work, and voila, the radio and my phone were corresponding once again. I told Zack that I would go buy a cord at the Apple store and Zack insisted on giving me his! Not only was it great team work that I witnessed with Zack and the other man he helped me, but what a generous person Zack is! Sherri Woodcock read more

We had taken our vehicle in for warranty repair work and were told to come back a week later after the parts arrived. Between visits our window shattered. I did the research and found this has been reported to media and by others in the past. This is related to the full panoramic sunroof. There is some sort of manufacturer defect that causes it to shatter under certain conditions. We showed the dealership on our warranty repair visit and they said it was not covered. They said that it cannot shatter on its own and there must have been an impact that caused it. We showed town that there was no impact site but they didn't want to hear it. We called corporate and they said they couldn't do anything but reach out to the dealership. We decided to take it to a nationally recognized, and insurance supported, windshield replacement company to get an unbiased opinion. They stated it was a stress fracture and showed us why. He has been doing this work for 18 years and have is his card and told the dealership to call him if they didn't understand why. Corporate suggested we take it to another dealership and get another opinion. That dealership said it was a stress fracture and covered the work under warranty. The broken glass was a danger to my family, further damage could be caused to the car, and could have rain leakage. I am new to the area and know I cannot trust this dealership to be honest. read more

Came in last minute -- NOT knowing they were closed as we clearly asked them before we entered whether they are closed or not. They told us they will be open as long as "they can get our business" -- only to figure out later they were closed. We would never want to intrude if they are closed. I work for retail and perfectly understand how that feels. Mike, one of the managers, spoke to us and gave us the bad attitude because we came in when closed, and we even told him we honestly did not know they were closed. He was extremely rude and was completely impatient with us after being informed this is our first time at any Hyundai dealer and on top of that, he was too defensive of the Hyundai brand to the point we can't even get some of our simplest questions answered. The negative phrases he used against us are as quote: "I am not here to play games with you" , "I JUST told you the price earlier!" , "You are NOT listening" , and the list goes on and on... He was so aggressive and ill-tempered that even the salesperson helping us had to "follow along with him" and "agree with him" because of his attitude. We left the dealership uninformed and given a bad first impression of Texan Hyundai dealer, but not Hyundai brand at least. The salesperson was kind, and I felt bad for him to have to work with this manager. I know there are other managers in the dealer who will most likely have a better attitude. Nonetheless beware of Mike. He will pressure you very hard to buy their car even if you clearly say I am just looking around. One Golden Rule in car business to be successful: If you make customers feel comfortable and not pressured, they will be willing to pay the extra money to buy from you. read more

Just left Hyundai after rescuing my kids from getting completely screwed on a used truck. The sales guy and manager were asking about financial information that did not pertain to buying a vehicle. When I got there the sales guy said that the advertised internet price was cash only! Really?!?! Pretty sure that is FALSE ADVERTISEMENT! They may do better with new cars but would rather have us walk out then to work a deal on a used truck. read more

Yesterday I was comparing cars online and filled out a form on Edmunds.com. (My first mistake.) I received an email from "Erdman" of Texan Hyundai inquiring if I would like to come in. I politely replied that no, I would be working with a dealer closer to my home. (They're at least 60 miles away) His response to that: YOU THE ONE SENT THE REQUEST FOR HELP No kidding, I copied & pasted it from his email. I guess he figured since I wasn't coming in he could act like a Troll. Attitude is everything - buyers beware. read more

I scheduled a service appointment and arrived at the scheduled time with zero wait. Don was extremely helpful and took time to explain all of the components of the services I was getting which I really appreciated. They finished the repairs on time and washed and vacuumed my car as an added bonus. Will be back! Definitely recommend. Thanks Don and Ivan! read more

I hate others working on my car, but needed the transmission serviced. Mike did a great job on the customer service side of things. The work was done on schedule. They did leave my batteries positive plastic cap thing off.. not sure why it was removed. Nothing appeared reset that generally gets wiped out when the battery is disconnected. There was also a good bit of oil on the bottom of the car. My intake and them not wanting to mess it up may have made clean up more annoying than it should be. Had they not left that part loose (sort of makes me worried about what else may have been overlooked) and had some of the people near the parts are appeared less annoyed to be at work I would have gone with 5. This dealership is far better than HUB Katy. I drove to avoid them and would recommend that to anyone else unfortunate enough to live closer to that dealer. read more

I live in Rosharon and drive past 2 Hyundai dealerships to get my car serviced here, because of the outstanding customer service I receive from Mike. He is very friendly, extremely professional, and very knowledgeable when it comes to Hyundai's. Overall it's a great location compared to others, and definitely worth the drive. read more

I cannot say enough good things about the sales staff at this location! Let's start with the friendly greeting we got when we showed up with our kids. We didn't want to test drive as our older son with special needs had a doctor appointment to get to...we just needed to have him sit in the back of the car to see if he fit. The sales staff was polite, friendly, and quick. Later that day we tried another Hyundai dealership that had a car color we like better. My husband thought we'd agreed on a price and then while literally signing papers, they gave us a price $2500 more then we agreed to pay. Unwilling to stand by their handshake, we left and returned to Texan Hyundai. My husband got a price that was extremely reasonable with no shenanigans. The price was almost $1000 less than the dishonest dealership. This is our third Hyundai. Previous purchases were in California and Illinois. Without any doubt he level of service, attention to detail, and honesty is unparalleled. I look forward to a long relationship with Texan Hyundai. read more

I've tried several different times to get what I was promised when I bought my vehicle in October. I had 2 difference sales people and my main item I wanted when I bought a vehicle was a trailer hitch. That was a deal breaker for me. I am now told 7 months later that it is not getting done because it was not written in the contract. I would never have purchased this vehicle without the promise of receiving one. I would never recommend this dealership. I've tried speaking to several people about this and I just get empty promises. read more

My husband and I purchased a Hyundai Tucson from the salesman Aaron. He was absolutely wonderful and did not make us feel any type of pressure. He was personable and helpful. When purchasing the car everything went smoothly and they were able to meet our needs. Aaron gets 5 stars from me! The 3 stars come from the lack of professionalism in the financing department. We had a trade in and they have yet to pay the car off nearly a month later. We have been receiving calls from the credit union who financed the trade in that the car hasn't been paid for and we will need to pay the note or we will take a hit on our credit. Upon calling and emailing I received responses like "I will look into this and get back to you", and a response was never received. Nonetheless, we will likely end up having to pay the note for both cars as the finance department never submitted the payout. The sales department is great, the finance department not so much. The great job done by Aaron has unfortunately been overshadowed by the experience we have had with the finance department. read more

I love this place. The only car dealership I trust. Bought my 2011 Hyundai Elantra Limited from them back in January. They made the process of buying my first car very smooth and I was really excited. If you want to buy a car ask for Wil Logan or OD they really were the best & the financing guy was very sweet as well. Overall it was a very good experience and I got a very good deal on my car. The service department is very helpful as well whenever I need an oil change or have a small problem I need help with they're always there to help me and are honest. If you're thinking about buying here you should check it out! read more

Texan Hyundai - My pretty car - Auto Repair Near Me - Rosenberg, Texas

I drove 2-1/2 hours to buy a car from these people and it was worth it. I passed up no less than 5 Hyundai dealerships to get to this one and let me tell you why. I wanted to buy my wife a Palisade. I quickly found out that Hyundai Palisades were in high demand. Most dealerships had only one or two and they were moving so fast that everyone was charging above sticker. Though everyone claimed to be offering more on trades than KBB, the first two local dealerships only offered me the bottom of the KBB range, then wanted $2,500 over sticker. One of them didn't even have a car to sell me and still wanted to sell me...I'm not sure what he was selling me. I started calling around and shopping in Houston. The first offered exactly what the local dealerships did. The second promised to beat any deal by $1,000 or more. I sent them my previous deal and they stopped returning my calls. 3 days later after several tries, no one would call me back. The third Houston dealership really did try. They gave me a great deal but the car they had didn't have exactly what we wanted. They tried to trade with other dealerships, but it never worked out. Thru that process, I ended up reaching out to Phillip Lam, one of the Texan Hyundai managers, who had me send him the details of what I wanted. He said, he would make it happen and asked me to make the trip. We drove 2-1/2" hours to see him and he did not disappoint. He ended up giving me a better deal than what I asked for. He paired me with Alan Perez and they worked really hard for our business. A lot of research and effort led me here. I hope my efforts and research can lead you there too. read more

The agent Veronica was very unprofessional and rude. They lie to you when you try and get a car. Tells you a low price when in the end it's a different price. All they want is their commission and don't care about what you pay. Don't trust people at Hyundai in Rosenberg. Very bad service read more

I was a referral to your business, called Mr. Lam, scheduled an appointment, and within 2.5 hours my daughter was driving off in her new car. I am known for NEVER making a decision on the same day I look at purchasing an item, however, the deal was too amazing not to shake the salesmans hand. My daughter is extremely happy and safe in her much deserved and highly anticipated new car. Also, FYI, A+ for taking the time to thank me for my military service-- It meant more than you know! See you soon for our first oil change! read more

Hate, hate, hate this dealership. I was cheated by the financial officer Carlos Pina and Bill Rushing, a manager, who later said to my son who called him to see what had happened, that "...she signed the papers." I was told the week before what rate I could get from my credit union I had spoken with before buying. After choosing a car, signing some docs, telling Pina to go to my CU for the financing, then leaving Pina on the phone, I went outside his glass enclosed office to walk around. When I saw he was finally off the phone, I went back in and asked what rate my credit union gave me. He put his hands up as if to say they wouldn't finance.( I had been car less for a month, and the friend who drove me the hour+ time to get there had left. I was without a way to get home to Huntsville.) The rate he had set up with Wells Fargo as the financier was 4.76% higher than my credit union had given to me a few days before. Within the pages I signed was an acknowledgement he may get a commission from Wells Fargo. Unheard of. Pina (owner's name is Elizabeth Pina-so...?) Pina had copied/pasted my signature onto docs I did not want, such as a Service Maintenance contract. Someone put a cargo screen in the SUV package area I did not want or need to pay for. Pina falsified documents and lied without words. I called my credit union the following Monday after buyinig the car on Friday, and the Loan Dept. said they recceived NO application from Texan Hyundai. They won't even answer my calls. I will file with other entities. read more

If you value your mental health do not buy a car here and DO NOT deal with Chano. He is a liar. I bought a car here in 2018 and had an amazing and wonderful experience. Based on this I recommended six of my friends who all bought cars here. I recently had a problem with my 2017 Elantra ( documented engine default in some of those models) and had to trade in my car. I signed papers on a car that was supposed to be in that night. It wasn't. I was given the run around day after day and finally took delivery of the car 7 days later. In the meantime I was stuck with a 500 rental car expense. When I asked for reimbursement I was told to go to Hyundai for that. Never mind I was coerced into running over there that day to sign the papers so no one else would get the car. Chano. Texan refused to reimburse me the 500 and I felt like I was given a big F you for the inconvenience they caused me. Oh sure I was placated by the finance manager .. let me see what I can do but I will have to get back to you.. and never heard a word. Also found out that the tinted windows I was promised would only come from Hyundai for a 5 star review. Talk about manipulation for a car I really didn't want but had no choice to buy. Fast forward now the finance company for my trade in is texting me almost a month later that my payment is past due. I call and they have no record of a payoff. I called Texan and got no one. 5 calls within 5 minutes only to be directed to the lying salesman that I initially dealt with and told the receptionist not to transfer me to.. That was yesterday and I was promised a call back today. That didn't happen. I still have no answer and at this point I think I need an attorney. I beg of you.. of anyone.. don't buy here and don't refer here. A coworker of mine that I referred took delivery of his car at the same time I did. He paid cash for his car and still had a terrible experience. Texan you have lost my business forever. Covid won't always be here. When it's over you won't have one single customer. At least that's what I hope and what you deserve. Shame on you for engaging in deceptive practices and trickery. read more

Robert.H is one of the best sales people ever I was having trouble getting approve at other dealerships but Texan Hyundai definitely took care of me if you need a car definitely visit Texan Hyundai in Rosenberg read more

Texan Hyundai - Auto Repair Near Me - Rosenberg, Texas

I had a wonderful experience at Texan Hyundai. My sales person was Chazz Watts and he was extremely helpful throughout the entire process. I would defiantly recommend them for anyone looking to buy a new Hyundai! They were above and beyond the other Hyundai dealerships that I visited. They did not have the particular vehicle I wanted on the lot, they found exactly what I wanted and had the accessories added to the car within a day of purchase. The buying experience was painless and from the time I walked in, test drove a car, they took the time to find the exact car I wanted, negotiations, trade in and financing I was done in a little less than three hours! read more

Worst dealership ever dont go their for a car manager tried to come at me because I returned a car that I didn't wanted anymore since the day I was driving it never go to them read more

Mike the Service Assistant understands the difference between Customer Service and Customer Satisfaction! Very informative, followed through with everything he told me that would be completed and took me to my clean vehicle to show me everything that was done. I will recommend everyone that I know to become a customer at Texan Hyundai! In fact, I have already referred an employee to Mike for worked needed on her Sonata. Thank you. Michelle read more

I just leased a brand new Sonata Hybrid from this dealership last night, and couldn't be happier! The salesman negotiated the trade in value, the sales manager got me the payment I asked for, and we were in and out of the finance office in less than an hour! My wife and I will definitely be back when our daughter gets her license to get her a car! Texan Hyundai, you just earned a customer for LIFE! read more

I'm completely disappointed in this dealership because they were so dishonest on several fronts. First, they told me that the original vehicle that was advertised was no longer there. Then the vehicle magically appears after I purchase another vehicle from them. Then I was told that my pre-approved financing was not good enough to purchase the vehicle and they ran my credit with every lender they had only to come back and use the original lender I already had lined up from the start. Lastly, the vehicle I purchased from them had a leak in the front windshield and they would not offer to repair it when they sold it to me that way after less than 90 days. Incredibly dishonest dealership. Beware of this dealership, especially if you are a veteran! read more

Unfortunately no one can tell me why my engine light is on. After taking my car four times to Hyundai, I was told it was a different thing each visit. Paid for the service only for the light to come back on a day later. I have reached out to the service manager and he has yet to return my calls or respond to my email. When I call him, I always get his voice mail. read more

David hooked me up with a really nice car. Nicest guy on the planet and he made buying a car way better than the other 6 dealerships I went to before trying to find the right one. However, the finance advisor Something Thompson was devious and made me regret my buy a little bit. He said he saved me money on the 10 year insurance plan but didn't. Instead he made it look like it in the paperwork by taking one of the benefits I had been given and putting it on the insurance to make it look like he had used a "voucher" to lower the cost. Nope, the insurance was still 2100 and not 1200 like he had explained. After reading over it again I can see I got dooped. I also have failed to contact anyone at the dealership in the service department after calling 4 times, being on hold for 10 minutes twice and leaving 2 messages with 2 different people. Not impressed read more

Well I tried to purchase a car from Texan Hyundai, I went through the internet and was in contact with there internet manager James Teng. I asked if he was able to make a deal on a Hyundai Veloster. My idea was to find out if this was possible before wasting his time and mine. I told him I was ready to make a purchase but just wanted that critical information from him. He stated that no he was not able to make any deals and that he was going to lose money if he tried to accommodate my request for a lower price. I advised him that I found that hard to believe and was immediately told by him that 1st i was being rude and second that I should not try and tell him how to run his business. Wow, all I did was ask a question, and was not prepared for the response. I would not recommend purchasing a vehicle from this establishment and definitely not from this individual. Maybe he should first remember that I'm the one spending my money not him and second maybe learn some customer service skills. I did purchase a vehicle from Carmax that week, although not exactly what I wanted but very close without the rudeness. I hope that this was an isolated incident because what vehicle besides maybe a Honda or a Toyota is absolutely that sacred that you not only deny wanting to make a deal but insult your customer. Regardless, James Teng lost a sale today and will never get another chance from me or my family. Maybe that hard nose tactic works with most people but not with me. I did call to complain but no one ever responded, maybe that is just the way business is conducted at this establishment, good luck staying open in the future. In addition Frank Luna the GM could have called to clear up any misunderstanding but all i received was crickets, terrible GM terrible sales people. This place is a joke!!!! read more

I wish I could give this dealership 0 stars! I bought a 2008 Ford F450 truck for my small business, it had MANY pre-existing issues. I went back to the dealer for help, they didn't do much at all. Now, after spending $12,000 on fixing pre-existing major repairs, I am looking to sell the truck and not get nearly what I paid for it. I have recently shut down my hot shot business due to the truck constantly being in the shop, not being able to pick up freight, and spending $12K on a $20K truck. I wish I never did any business with this place. NONE of the management team is willing to answer any calls, return calls, or do anything for me. I am complaining about major pre-existing issues that should have been taken care of before the truck made it to the lot. NONE of these issues were disclosed to me at ANY point of the sale. 12K headache for a family man with a wife and two kids. - Michael K read more

I went Jan 6th 2019, the Texan Hyundai owner did not want to honor a national Hyundai test drive offer that hadn't expired. Ended up leaving without trying anything. Their employees exhibited unprofessional behavior; gathered in the lot, smoking-unattentive and unhelpful. read more