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    Legacy Ford Of Rosenberg

    2.4 (164 reviews)
    Closed Closed

    Services - Legacy Ford Of Rosenberg

    Auto brake repair

    Auto engine repair

    Legacy Ford Of Rosenberg Photos

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    Threats from ford legacy finance
    Isaiah M.

    1.) Absolutely Terrible Experience - Avoid This Dealership at All Costs I rarely leave reviews, but after my experience with Legacy Ford in Rosenberg, TX, I felt obligated to warn others. From the moment I purchased my vehicle, it's been nothing but a nightmare. The car I bought was damaged at the time of sale, and when I attempted to have it replaced or repaired under my full warranty, the dealership outright refused to cover it. They made excuses and gave me the runaround instead of standing by their word or their vehicles. It gets worse. When I brought my car in for service, they kept it for four days--even though I told them I needed it for work. During that time, I was ignored repeatedly, with my calls going unanswered. Not once did anyone bother to update me or offer a courtesy vehicle. Completely unprofessional and inconsiderate. As for the salesman I dealt with--Jacob Reyes--he was the worst part of the whole experience. He lied about what was covered, made false promises, and even threatened to take my car back when I was unable to provide a utility bill for proof of residency--after the sale had already gone through! Who does that? This place is a complete mess from top to bottom. Between the dishonesty, the terrible service, and the lack of accountability, I would strongly recommend taking your business anywhere else. You deserve better. I would put negative stars if there was an option. 2.) After finalizing the purchase, I was asked to provide proof of residency for financing purposes. I submitted multiple valid documents that were specifically asked for from them, yet I was repeatedly told by the finance department that they were not acceptable, without clear explanations or guidance on what exactly was required. The situation escalated when I began receiving threats that the dealership would repossess the car unless I provided additional documentation--despite having already complied with their requests several times. This created an extremely stressful and uncomfortable situation, especially considering I had already taken possession of the vehicle in good faith. Additionally, I requested a hard copy of my paperwork for insurance purposes on October 2nd. I did not receive this essential documentation until over a month later, on November 1st, which caused further inconvenience and delay in securing proper insurance coverage. Overall, I found the post-sale service and communication to be unprofessional and frustrating. I hope this review encourages Ford Legacy to improve their customer service and finance department practices going forward.

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    1 month ago

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    1 month ago

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    9 days ago

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    12 days ago

    Chris is an amazing guy and was helpful through everything that I needed to have taken care of. I would recommend him highly.

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    2 months ago

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    3 days ago

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    8 days ago

    I worked with Ryan and had a great experienc! I highly recommend him and the amazing people at Legacy Ford!

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    6 months ago

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    1 year ago

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    2 years ago

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    6 months ago

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    1 year ago

    Dealer addressed previous concerns about misleading pricesand made a reasonable offer.

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    1 year ago

    Terrible customer service, will do anything to void your warranty and charge you for every little thing they can think of.

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    1 year ago

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    2 years ago

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    4 years ago

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    3 years ago

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    Page 1 of 5

    Ask the Community - Legacy Ford Of Rosenberg

    Review Highlights - Legacy Ford Of Rosenberg

    Aaron Scholl, Tony Storie, Jason Collier and Joe Payne were all very professional and made this a very easy and enjoyable experience.

    Mentioned in 6 reviews

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