I've always had a good experience here, except for one time when I needed my car fixed because of a weird sound I was hearing. This is my second Ford I've ever driven, and I'm not used to leaving my car at a dealership for a week for them to diagnose the issue, especially compared to when I take my Japanese vehicles to the dealership and they diagnose it right then and there. Other than that, they take good care of me and my vehicle, though I haven't had any major repairs done because any smart person knows that dealerships tend to overcharge. Aside from some minor issues, they've been solid. read more

Great pre owned vehicle purchase experience with Legacy Ford and Ruben Cuevas. Expedient, fair, and low pressure. I would recommend this dealership to my closest friends and family. They made the purchase of a great SUV enjoyable and stress free. Thanks Legacy Ford! read more

I have had my bronco sport for a little bit over a year now and I love it so much! From the initial car buying experience, to going in to get the car serviced I've had the best interactions with everyone, I've come to contact with at Legacy Ford. I highly recommend coming here for your car buying needs.! read more

This dealership epitomizes slimy car salesmen. They said they changed the fluids & tires on all preowned vehicles. They didn't. They straight up lied. They slipped in a 1,000 warranty they knew I could not use bc it was already covered by the manufacturer. We discussed it 3 times. They lied, cheated & stole my money when I operated in good faith. Go somewhere else. I would give them zero stars if I could. read more

No on answers the phone. Been trying to pay my car note for 2 days. Bad customer service otp. Only front desk answers phone and she lost herself read more

1.) Absolutely Terrible Experience - Avoid This Dealership at All Costs I rarely leave reviews, but after my experience with Legacy Ford in Rosenberg, TX, I felt obligated to warn others. From the moment I purchased my vehicle, it's been nothing but a nightmare. The car I bought was damaged at the time of sale, and when I attempted to have it replaced or repaired under my full warranty, the dealership outright refused to cover it. They made excuses and gave me the runaround instead of standing by their word or their vehicles. It gets worse. When I brought my car in for service, they kept it for four days--even though I told them I needed it for work. During that time, I was ignored repeatedly, with my calls going unanswered. Not once did anyone bother to update me or offer a courtesy vehicle. Completely unprofessional and inconsiderate. As for the salesman I dealt with--Jacob Reyes--he was the worst part of the whole experience. He lied about what was covered, made false promises, and even threatened to take my car back when I was unable to provide a utility bill for proof of residency--after the sale had already gone through! Who does that? This place is a complete mess from top to bottom. Between the dishonesty, the terrible service, and the lack of accountability, I would strongly recommend taking your business anywhere else. You deserve better. I would put negative stars if there was an option. 2.) After finalizing the purchase, I was asked to provide proof of residency for financing purposes. I submitted multiple valid documents that were specifically asked for from them, yet I was repeatedly told by the finance department that they were not acceptable, without clear explanations or guidance on what exactly was required. The situation escalated when I began receiving threats that the dealership would repossess the car unless I provided additional documentation--despite having already complied with their requests several times. This created an extremely stressful and uncomfortable situation, especially considering I had already taken possession of the vehicle in good faith. Additionally, I requested a hard copy of my paperwork for insurance purposes on October 2nd. I did not receive this essential documentation until over a month later, on November 1st, which caused further inconvenience and delay in securing proper insurance coverage. Overall, I found the post-sale service and communication to be unprofessional and frustrating. I hope this review encourages Ford Legacy to improve their customer service and finance department practices going forward. read more

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Terrible experience buying a vehicle here. The last minute dealership add-ons and dealing with the what do you want your note be used car salesman 101 approach. Previous vehicle was totaled so we needed a car quickly so I dealt with them. Today I brought my explorer in for a factory recall. I made the appointment yesterday morning. When I arrived they told me sorry we are out of parts. Most dealerships or auto shops would not make the appointment or at least contact the customer and reschedule. Save yourself the trouble and go to helfman or make haik. read more

Bought a new vehicle here yesterday. Was told by Daniel Hernandez that the spare key fob was in the Vin paperwork. He lied to my face! Went back to speak to his manager today. Marty and i didn't get very far before I was told that they looked around and didn't find my key and daniel told him he gave it to me in a sealed pack. Which is a lie! Will be contacting the BBB soon if I don't get my key fob that I paid for! read more

Found a great deal online on a 2025 Colorado work truck with less than 500miles. Price listed online was $30,400 so we reached out to make sure the deal wasn't a mistake before driving three hours. Salesmen assured us the price listed online was correct and we could possibly get a better deal once in person. Drove up and the first red flag is they sit you out in the open in a food court style lobby and take your license to the back. Next they have the poor salesman walk back to the finance manager who decides it's good business to jack up the price to $34,000. We just drove three hours so understandably we were not happy about the bait and switch. Finance manager spoke to us like we were too stupid to understand so we left. If you can't sell a car for what you list it online be honest and post the actual price read more

I brought my car in for mechanical repair due to a persistent engine issue that I had clearly described when dropping off the vehicle. I was told it would be inspected and repaired within a day or two. After several days of limited communication, I was finally told the repair was completed. Unfortunately, when I picked up the car, the original problem was still present. Not only was it not fixed, but it also seemed like no meaningful diagnostic work had been done. I even paid for labor that, frankly, didn't result in any progress. I returned to the shop to follow up, hoping for a solution, but was met with vague responses and no clear plan for resolving the issue. At this point, I feel like I've wasted both time and money -- and I still don't have a working vehicle. It's very frustrating to trust a business with your car, pay for a repair, and leave with the same problem you came in with. I'm now having to seek help from another mechanic. Would not recommend based on this experience. Derek J. read more

It was a horrible experience Will never be back Took the truck in on Sep 21 Got it back Nov 14 You guys forgot about it Didn't even give a discount Didn't wash the car And the tires were flat when I received the truck Gwen was not helpful and kept blaming everyone else for her incompetence Never Owned up , Was charged 1300 dollars for an oil cooler and suddenly my perfectly fine battery was done for . And was charged for that . If I had to guess You guys left my lights on or the ignition on , since everyone forgot my truck was in your dealer Then I take the hit for a battery . Just a horrible experience And I pray people stay away from you guys ! Unless they like to get taken advantage of . I will drive the extra miles to the next ford dealership next time . Wish there was a negative star option To give Gwen and everyone here just that ! read more

I am so disappointed with the way I was treated by both the sales woman, Vanessa and her sales manager. I don't know about you, but my time is extremely valuable to me. I am always on the go and have a lot going on generally. I took the time to draft a nice, friendly and detailed text expressing type of vehicle I wanted, price range, trade in info., etc. I listed every variable you could imagine. I then added that if you were unable to assist me with what I was looking for, it was ok. Just tell me! Don't waste my time as I don't want to waste yours. Vanessa, replied that she could assist me with my terms. She sent me a video of available cars, etc. Again, I confirmed that my trip would not be in vain and she said, No! She can assist me. That day, after working two jobs, and extremely sleep depleted, I left work, drove over an hour away, and sat in god awful traffic. I test drove the car I chose out of two choices provided, and the negotiations began. However, the numbers and terms were so far from what we discussed that I was livid. Why did you waste my time, I immediately asked! I asked you not to. It would have been ok to say, No! Unfortunately, that was not the end! The sales manager came out and made it seem like he could still give me what I was looking for. He said he would contact his other dealer locations, it was also suggested that I build a car from scratch. This past Monday, I followed up, gave Vanessa my interests and she said the sales manager would call me next day that he was off. Tuesday came, NO CALL OR TEXT, Wednesday, same thing and Thursday I followed up. Vanessa said she should have followed up with her manager but assumed he reached out to me. I do feel sorry to some degree that Vanessa was only doing what she was told. However, the sales manager, in my opinion, didn't apply himself. AutoNation was going to provide me a monthly payment that wasn't actually bad and I know that if Legacy Ford really wanted a loyal customer, could have tried to work with me. Even $20 less a month than what AutoNation suggested would have been seriously considered but instead the sales manager was lazy, unprofessional and disrespectful of my time. His loss! My daughter needs a new car too. Two sales lost. Stay away from this dealership in my opinion. We all work too damn hard for our money and if I'm going to make a large purchase like a new car, I better get better treatment and respect than what I received. All they had to do was be upfront and say, ma'am, we would like to earn you as a customer but the terms you would like are not doable. Instead they played games and wasted my time. Shame on you!!!!! Sandy Edwards Z. read more

Scheduled appointment. Arrived at 7:00 AM. Second in line. Basic oil change + recall. Vehicle kept all day without notice. Unacceptable service for a leased 2025 vehicle. read more

This was my first time ever going car shopping. I had a good amount to put down and just wanted to see what I could qualify for on my own. Daniel, my salesman, was great--he really tried to help and made me feel comfortable. What made the experience extremely uncomfortable, though, was the way the finance manager, Andrew Hernandez, spoke to me and my mom. When it came down to needing a co-signer, I explained multiple times that I didn't have anyone who could help. Instead of being understanding, Andrew repeatedly told me I needed to "put my pride aside" and even asked, "If you went to jail, who would you call?" That comment was completely inappropriate and honestly made me feel judged and embarrassed. I've never been in legal trouble, and I don't appreciate being spoken to like I'm less than because of my situation. I ended up crying on the sales floor--not because I couldn't get the car, but because of how I was made to feel: unheard, dismissed, and disrespected. People come in with all kinds of life experiences and personal challenges. I just expected more empathy and professionalism--especially from someone in a leadership position. read more

Keith is the MAN! If you are looking to buy a car here, ask for Keith. Hands down best experience buying a car ever!!! read more

Legacy Ford Of Rosenberg - Car we bought! - Car Dealers Near Me - Rosenberg, Texas

went trying to finance a car wasted my time to js try to seek what they wanted to sell us and sales woman started catching at attitude as well as the sales person worst place ever try to always be on the right and keep adding and adding more reasons of why we can't buy what we wanted. avoid this place just run our credit before we could even see prices or look at trucks saying "there's no point of looking at them if you won't be able to get it" worst managers read more

Don't waste your time with their service department. Take it literally anywhere else for a fraction of the cost. Hate pouring in hard earned money to people who whole heartedly don't deserve it. My car sat there for hours just for me to get it back in the same condition $200 later for "diagnostics" They will find any excuse to charge you money and void your warranty its pathetic read more

Dealer addressed previous concerns about misleading pricesand made a reasonable offer.

Terrible customer service, will do anything to void your warranty and charge you for every little thing they can think of.

Beware of their deceptive tactics. Brandon Ewer will tell you anything to try to get you into the dealership. However, when you push him to give you the numbers in writing, it is apparent that he was just stringing you along and not being upfront. Brandon kept telling me that he was being transparent when all along he was being dishonest during the negotiation process. He wasted two days of my time. Avoid this dealership at all cost. They add a bunch of add-ons that people don't want and then try hard sales tactics to get you to buy. It is not surprising that they have a bunch of 1-star ratings. read more

horrible car buying experience, they'll railroad you in, then waste a bunch of your time, ask for forgiveness and opportunity to fix issue then fuck it up more. DONT BUY FROM THESE PEOPLE read more

We landed at Legacy after a series of terrible experiences with other dealerships. I cannot adequately express the relief and happiness we felt finally purchasing a great truck at a great price from Legacy Ford. We were treated with kindness and there was full transparency about pricing. The whole process was so easy and not stressful. No surprise fees or crazy out the door pricing. We are thrilled with our new truck! read more

Legacy Ford Of Rosenberg - New to us F-150 in the driveway - Car Dealers Near Me - Rosenberg, Texas

I purchased a new Ford Explorer from them, and within just one month, the side of the vehicle began to fall apart (I've noticed this later on other ford explorers as well) I was shocked at how quickly issues started showing up in a car that was supposedly inspected and ready to go. What made this worse was the false promises made by the salesperson who sold me the vehicle. I was clearly told that my purchase came with bumper-to-bumper protection, which gave me some peace of mind at the time. But the moment things started going wrong, the dealership completely backtracked on what was promised. They claimed there was no such coverage and left me stuck with the repair costs. I feel misled and taken advantage of. This kind of behavior is unacceptable from any business, especially one that should be helping people make reliable and informed decisions about such an important purchase. read more

Very disappointing experience where I was lied to in order to get me to drive to dealership, where the price actually increased by $2,500 while they tried to sell some high dealer profit add-ons. Would avoid these scum like the plague. Can't imagine they will be in business much longer with these shady, bait-and-switch tactics. read more

I brought my car in for service at Legacy. I had a recall notice, and the computer kept restarting and needed to be replaced. During the time they had my vehicle, there was absolutely ZERO communication about my vehicle unless I was calling to track down the agent to ask the status of my vehicle repairs. I was passed off to other agents almost every time I called or came by. They were kind, professional and helpful. My agent was kind and courteous when we interacted but not proactive in any way. If I had not called, my car could have stayed there for a month, and no one would have cared. I was paying for the rental out of pocket for the second week, so it could have been very expensive had I not called them to check on the status. My agent just needs a little coaching when it comes to communication, otherwise, service experience was average. The building was clean and bright, so that's a positive. The Enterprise rental office was located inside the dealership, however there was never anyone from Enterprise staff on site when I was there. I had to wait for an hour or more for someone to drive over from another location in Rosenberg and shuttle me over to rent a car. This was very inconvenient and disappointing and a big waste of time. It took approximately two weeks for my vehicle to be repaired. The first week it sat waiting in line for repair behind the sale cars taking priority. They covered the price of the rental the first week, as they should, since they kept my car waiting. They started repairs Monday of the second week and by Friday I called to find out it was ready for pick up. So far, my car has been running since I picked it up, so I have faith that they repaired it correctly. I brought my vehicle in for service hoping to get help from the fleet manager to get appraisals on several of my fleet vehicles. My company has 23 vehicles that I own. We need to rotate six of them out of our fleet so we can purchase some new fleet vans. The fleet manager promised he would have the appraisals for me on several occasions. I called weekly for three months to get the appraisals, and he kept promising to get them done for me. When I came in for service, I dropped in to check on the appraisals in person, he told me it wasn't worth his time to do the appraisals, because he nor the appraiser got any value from it, then I offered to pay a fee for the appraisals. At that point, he promised to get them for me the next day. Of course, another lie, still not done, excuses, excuses. You would think that getting the service business for 17 vehicles would be of some value to the company, but I suppose he would not benefit directly from that. It has been over three months and the insurance for our extra six vehicles each month is more than the value of the vehicles. We cannot sell them until we get the appraisals. Our business is growing, and our fleet vehicles need to be replaced but we cannot do it without getting the existing vehicles off our books. I have been very patient with Legacy through the manager's excuses and personal problems and now have no desire to do business with Legacy Ford at this point. The manager cannot be trusted to follow through with his promises. I will be finding another dealership to service our business. I am truly disappointed in Legacy Ford, partly because of the lack of communication, which can easily be fixed, but mostly because of the shitty dishonest fleet manager, who agreed to help me for three months then told me that my business is not worth his time. read more

NEVER AGAIN. They were trying to take advantage of a first time buyer. First I got there at 3 at my time of the appointment and I waited so long just for them to literally give me nothing. They took my car to get an appraisal and never told me anything. They wanted to pull my credit EVEN THOUGH I WASN'T EVEN SURE I WANTED THE HONDA CIVIC. The Honda civic is nearly at 80k miles, was in an accident AND a 2019 and when I asked about negotiating the price because it is NOT worth that much. Especially since I kept seeing cars exactly like that with less mileage and no accidents for less in other dealers. The manager told me straight to my face that he had the 2nd best price on the market and a bunch of other bull crap just to not bring down the price and still wanted to pull my credit when I told him I didn't want the car for that price. It's just ridiculous and they didn't even give me back my car keys until I told them I wanted to leave! I don't know how you people sleep at night knowing you're taking advantage of people that don't know much about the industry and people that literally just need another car in a city where it's impossible to do anything without one. Greedy A$$ Establishment, lik yall don't already make enough money off of scamming people. read more

Most dishonest dealership I've ever dealt with. Confirmed interest in a car, didn't manage to agree on a price, so we walked, thats fine it happens. They called the next day giving a better price which we appreciated and accepted it. Next day they sold it to someone else......thanks Aaron, glad your word means nothing and sorry I can't drop my life just to get down to the dealership.........unbelievable. read more

Totally untrustworthy, they go back on deals and will not think twice about dropping you if they can make a few bucks. Hidden sales costs for inspections car prep etc etc. Better deals are elsewhere and better. read more

The dealership checks all the boxes when it comes to stereotypes of the "typical stealerships" that you hear about. Want to speak to the new car sales manager about purchasing a new car? Nope, mailbox is full. Call back and ask to leave a message? Sure, I will have him call you sir.....nope, never happened. Got a question about financing? Nope, voice mail, but no return call. Ok, fill out the new car purchase on line using the dealer's website? Great! But....the 5000k "discount" is now added back on to the price of the car, including: Ceramic car wax 995.00 Ft. Knox Protection Plan 1995.00 Protection Package 2495.00 Total 5485.00 Now I'm paying 485.00 MORE than the original price posted on their website! And what the heck are these add-ons?? You going to charge me 995.00 to "wax" my car?? Holy cow, I can do that myself for about 80 bucks with expensive ceramic coating. "Ft. Knox Protection Plan"?? You going to put armor on my vehicle?? Give me a break..... And I'm not even getting to how they jerked me around on my trade in value. I finally sent a lengthy email to the General Manager, Mr. Sexton, on September 5th with details of my experience..... poor communication between his employees, full mailboxes, no return calls, deceptive trade practices, and good old fashioned "bait and switch" tactics at their finest. But, you guessed it, no response. Please stay away from this place. Bad news from top to bottom. read more

I don't often write reviews, you have to be a stellar business to get a review from me or you have to be a complete trashy business to get a negative review. Well its obvious I'm dealing with trash here. I have attached two photos for proof. I contacted their sales guy that was advertising a 2023 Ford Bronco for $105,000, which is $32,000 over the manufacturer suggested recommended price. I messaged and called in advance to make sure I wasn't wasting my time because they are located about an hour away from where I was. I agreed to pay $32,000 over the MSRP, I just asked they were fair with my trade-in price too. The sales guy that was helping me was Jacob Reyes. I texted them pictures of my vehicle, my vin and told them roughly where I need to be at for my trade. He assured me multiple times that we were not far off on agreeing on a deal. I made the decision to drive to Legacy Ford based on his promise that we weren't far away on agreeing on a deal. I'm obviously flexible due to the fact I was okay paying $32,000 over a recommended price by Ford. Little did I know what I was in for. When I showed up that was when they pulled their out their dirty tricks. They presented a new offer to me and asked $50,000 over asking price. I told Jacob what the heck is this about, he was like this is what they do. They try to trick or con people into getting ripped off. I told him absolutely not. I told him that you promised me we were close to a deal, but when I show up not only did they not want to properly negotiate like moral human beings they jacked the price up another $20,000 on top of the $32,000 they were asking before! They literally pulled the rug from under me thinking I would be desperate for a new car. Jacob blamed the new cars sales manager for this whose name is Abraham Barajas. These guys are immoral and have no respect for peoples time. They knew in advance what their sales price was, yet they decided to jack it up another $20k when I showed up. Not only that they offered me $20,000 below market for the value of my 2021 Bronco Badlands with 8k miles on it. So they somehow think its ok to overprice a vehicle by $50,000 and then try to rape me by offering me $20,000 less than the market price for my trade. This dealership represents the fear most consumers think about when they worry about getting ripped off at a dealership (aka Stealership). This is exactly why direct sales to consumers will be the way of the future. Everyone will pay a fair market price, they will leave out the greedy middleman. I can't even say the people who attempted to help me were humans, they lack morals and respect. I think dealing with robots would be a better experience than dealing with these guys. It is a sad unfortunate fact that this dealership deserves this 1 star review. It is pretty sad to see a business have an average of a 2 star review. This goes to show who they really are as a business and the type of people who work here. Ford will hear about this business as it is our duty to let others know about our experiences good or bad. read more

Legacy Ford Of Rosenberg - Here is proof I was told the truck would be sold for $105,000, which is $32,000 over the manufacturers suggested recommended price. - Car Dealers Near Me - Rosenberg, Texas

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Just got a price for a ford maverick XLT, 42K and change, it has an 8000 DOLLAR market adjustment! Jesus, that is insane. I dont know what is up with people, you need to STOP paying over MSRP! Esp for a made in mexico, a ford escape with a bed maverick! read more

This place is a joke! Just like the review below mine please have a mechanic check out the vehicle. Purchased a used vehicle here and within a month or two owning the vehicle I had major mechanical problems. Reached out to the dealership and they told me unfortunately there was nothing they can do. Going on a few months now my transmission went out. Thankfully I went through the paperwork of purchasing the vehicle and found out I actually do have warranty AFTER they lied about nothing they can do. Even with the warranty, you are not a priority. My car has been there since 1st of October and I have yet to get it back and they don't provide you a loaner claiming they have a 4 month waiting list. Spoke to Mark Stavinoha and he tells me " well you did buy a used car and not brand new". Like that makes up for a recently purchased vehicle having a transmission go out less than 6 months of having it. Maybe you shouldn't be selling used vehicles if you don't properly check them before selling. Ridiculous!! Stay clear of this place. DO NOT RECOMMEND. read more

Was lied to by my salesman, Gavin, about a few things. I was told I'd have Sirius for 3 years (it's only 3 months) and that I'd have $700 in Ford Pass Points (actually $219). I ended up with a monthly note $20 more than I wanted, but figured that I'd use my points and get a bed cover. Asked them to resolve it by giving me another $200 in Ford Pass Point so I could get the cheapest bed cover they offered and they wouldn't do it. Ultimately on me. I should have confirmed, but I didn't think I'd be blatantly lied to and then told too bad by the GM. Not how I'd do business. read more

We were traveling from California through Texas on our way to Missouri when our check engine light went on along with a shift fault indicator. We called several local dealerships to take a look. Legacy Ford offered to plug in a computer diagnostic the same day I called. It showed it needed further diagnosis which couldn't happen till Monday and it was Saturday. We were first in line Monday morning and Legacy put our truck on the diagnostic machine, gave us the thumbs up and we were on our way. The service managers were great! Thank you Legacy Ford! read more

Don't deal with Eduardo he's a snake! Sold truck from underneath me after we already made a deal! Shady Business First and foremost I would like to voice my extreme disappointment with the service that I have received at Legacy Ford. My wife and I have spent two months trying to find the right vehicle for my 16year old son. I found a truck at your used car dealership and was working with Eduardo. We are an hour and half away in Bryan Texas so I reached out to Eduardo to secure the vehicle to purchase. Friday evening I was back and forth with Aaron and Eduardo trying to secure a deal for the 2016 Chevy Colorado. We agreed on a price, and I called Friday evening to place a deposit, Eduardo said I could place deposit in the AM because they were "busy". I called in the AM today Saturday and told Eduardo we would be in later this afternoon to make the purchase and we couldn't make a deposit. I was sent a credit application to get the ball rolling and was expecting to get the deal done when we arrived at 2pm. At 12:30 I let Eduardo know we were on the road to come get the truck. I got an immediate phone call from Eduardo, he told me the truck was just sold. This is the second time in a week this has happened to me. I'm not sure what kind of business you are running but I don't understand how this could have happened as we had already agreed on a price and I already had my credit application in the works. This reveals a lot about your business and shows me you don't have any integrity and operate souly on greed. You chose to sell a vehicle out from under another customer because of money. I don't have any respect for your business and I will make sure the public knows exactly how I was treated and hopefully you folks learn how to treat people better. I know for a fact when times get hard you will suffer because of the type of business you run. The public will know that Aaron and Eduardo are not good people and don't care for their customers. Good luck screwing over the people of Texas. My money obviously is no good at your establishment and people will hopefully choose another dealership to purchase instead of Legacy Ford. read more

This dealership is VERY unreliable!! Took my vehicle to get repaired, took them 3 months to fix a transmission... 1month out the shop everything goes to sh*ts because 2bolts weren't put on all the way and the thing broke down on me, they denied any responsibility even though they're the only ones that worked on my car, I hope karma gets them... STAY AWAY FROM THESE SCAMMERS!!!! read more

I found a 2016 Kia Sportage online that Legacy Ford had listed. We lived 5 hours away in the Dallas area, but I flew to Houston and drove out to the dealership at Rosenberg based on the representations the used car salesman, Joe, gave me about the car's condition. They do something like a "160 point front to rear check" when the car is traded in by the previous owner, everything is serviced (new oil, new filters, tires checked, everything works, etc). Well to make a long story short, I made the mistake of actually trusting a used car salesman (yeah, I know... I should know better). It turns out, they didn't really check jack on that car. I asked specifically about the condition of all the car's tires, and Joe told me they all had plenty of tread on them (he even sent me a pic of just ONE of them that looked fine), but when I get to the dealership right before they close, I see the two back tires are COMPLETELY bald, and there is nothing they will do about it. Then, despite my better judgment, I purchase the car anyway (because I came all that way and needed replacement transportation for my daughter immediately after she wrecked her prior car) and when I get to Lubbock a day later with the vehicle, I put down the passenger side windows for the first time and then neither of them will roll back up. Some '160 blah blah blah front to rear point check," huh!? Anyway, we call Joe, tell him what happens, he assures us they don't sell cars that way and "we don't do business that way", and that they'll pay for the repair since I'm now way too far away with the car to bring it back to the dealership. 3 weeks later, I'm still waiting for the check after the car repair shop provided Joe with the cost... as they requested. MORAL OF THE STORY: DON'T BUY A USED CAR FROM LEGACY FORD OF ROSENBERG OR JOE! I'm not sure if this is just because of a bad apple salesperson like Joe, or if it's Legacy Ford's management itself, but my wife and I both texted Joe with our experience after the fact... and checked on the status of receiving the repair check, and just crickets from Joe. We're out of sight for Joe, so I guess out of mind as well. read more

I took my car to the collision center. They kept my car for over a month, when I received it, the repairs were poorly done and looks as though they barely tried. My car doesn't look much different than it did before my accident and it CERTAINLY doesn't look like it was worth them keeping my car for a month. My biggest issue however, has more to do with the lack of communication from the center. They were working with my car insurance throughout this time, and they failed to provide updates to my insurance rep and myself on the status of the car. This resulted in me being charged by the neighboring rental car company. Seeing as the rental car location is connected to the legacy ford building, the collision center could have easily let them know the necessary updates, but they did not and I suffered financially as a result. I had to call and call to see if my car had even began to be worked on and many times, no one answered the phone. It wasn't until I left a voicemail saying that I could always pick up my car and take it somewhere else to get fixed instead. That's when I finally received phone calls and updates. Those were still far and few between. I don't recommend this location at all if you need your car repaired. The body work truly looks very lazy and I'm so angered that I spent as much as I did to get the final product I received. Save yourself the headache and consider another option. read more

Bought a new 2025 vehicle that was a demo with 3800 miles on it. There was supposed to be a dealer discount on the vehicle and I was told that I would get the dealer add one's like paint protection, tint, etc for no charge since I had came to the dealer three times trying to make a deal. The starting line on the vehicle on the finance contract is above the vehicle MSRP. When I called and questioned this they said it was because ford gave me a special rate on financing which is bull there website says nothing about any exceptions for the discount and it's a dealer discount not a ford discount. The dealer is trying to hide there add one's cost that they said I wasn't going to get charged for almost $5k worth. I have called and talked to several people at the dealership with no success including ford finance who said the deal isn't even funded yet. This could easily be resolved but I keep getting the run around. Watch your paperwork very closely if you buy a vehicle here. read more

After months of searching for a used car with a two tone tan interior, I found it at this dealership. Yes I ended up buying the car but not without a few hiccups. I was fooled into thinking they had given me a new bitch as part of the deal when in fact it had been in the car already (pre-owner vehicle) A salesman walked by Passed me (a friend of mine whom I had no idea he worked there) and I asked him to check and see that the hitch was there. He looked at me and said yep they got ya . Wtf man! The icing on the cake was when they "forced" me to buy the freaking security glass edging. Something about it's the law and a requirement from Ford bla bla - heck of you really want it there , don't waste your money. Buy the kit dor $15 at your nearest auto parts . I was so tired I let it go. I just wanted to drive it away and never come back . Oh yeah that's it - I'll never come back . read more