had an amazing experience with Texas Grill Masters in Arlington. From start to finish, their service was professional, thorough, and well worth it. My grill hadn't been cleaned in a long time, and honestly, I didn't think it would ever look new again--but they completely brought it back to life. They showed up on time, explained exactly what they were doing, and paid attention to every detail. You can tell they really take pride in their work. The grill looks spotless, performs better, and even cooks more evenly now. No more flare-ups or buildup issues. What really stood out to me was their honesty and quality of service. No upselling, no shortcuts--just solid, reliable work. If you care about keeping your grill in top condition, these are the guys to call. Highly recommend Texas Grill Masters to anyone in the Arlington area. I'll definitely be using them again. read more

Ontime. Affordable. Excellent Value. Hard Working. Very Happy! Will use yearly. Didn't know they also do fireplaces and dryer vents.

Friendly people when you can get a hold of them.. had multiple calls with someone to come out and repair the grill. They quoted me like $300 to clean it first and then said they would repair next trip. I decided to forgo the cleaning and just ask they come down next time to repair it for $250. Well what do you know, they decided to not return my call after that. They said next weekend, then said the weekend after, and then crickets. Didn't even bother giving me a heads up. read more

Rick ROCKS! I set an appointment with the company a couple of weeks ago. We stayed in constant communication. Rick showed up exactly at the agreed upon time. He diagnosed the issue with our Weber grill and was able to solve the issue in a very short time. Thank you so much for the excellent service. We've got our grill back again just in time for grilling weather. read more

DO NOT USE THIS COMPANY. I paid this company to clean and make repairs to my grill. After the first appointment, they told me that my grill needed $2,500 in parts and repairs. The technician came out and replaced only a handful of the parts that I paid for, did not clean the grill or finish the repairs when he said he would, and never communicated again and his number is now disconnected and the owner does not return calls, even after telling them that I would dispute the charges with my credit card company. I was also charged for a trip charge that was supposed to be refunded with the repair work being done. I am still without a working grill and will now have to engage a more reputable service provider. read more

I hired this company to clean my bbq. Very simple. A bbq we use all the time. Not broken, no complaints. Just dirty. The man came out while I was at work but my sister and family was home to assist. He got there and immediately found "broken pieces". Said that they could call someone out to fix. I said that it was working fine but since I was not home let's reschedule for a time when I could be on property. He said fine and that he'd have his office call me to schedule for following week. My sister went outside after his departure to find the whole grill flooded underneath, parts he had taken apart left disassembled. I called the office to request he or someone else go put it back the way they had found it. I was unfortunate enough to speak with the owner who, having never been on my property, told me it's probably due to our misuse and that the grill was probably broken. I was appalled. Told him I'd like for someone to come put the grill back how they'd found it. He told me I could call another company. He went on a rant about how he works on grills for Jerry Jones & he knows what he's talking about (having never been in my property and never seen my grill). He continued on to brag about how he works on grills at some of the biggest houses in Dallas all while talking over me. My grill is disassembled and there is some sort of solution all over my patio. He would not take responsibility or come clean up. I wish I'd never called him. read more

ABSOLUTELY terrible experience. I hired this company to REPAIR my grill. They suggested we give it a deep clean first to see if that was the issue. When the tech came out he complained that he had to drive from Austin. I was not given this information, and I was told that this company serves the Houston area. He cleaned the grill and it turned on approximately one time. Further attempts to contact the company to come out and actually do the job I had initially requested were ignored. DO NOT HIRE THIS COMPANY. read more

I called to clean my disgusting grill which catches on fire every time I cook anything! Spoke with Jeff, great customer service, fast response time, friendly and personable while on site. They did a great job cleaning. Don't be afraid to call them they do great work. read more

Found this company through their Fireplace services. They replaced our non functioning fireplace box and Eric did a GREAT job! So naturally I called the owner Jeff Baldwin to inquire about getting my Weber Genesis gas grill cleaned/detailed. Super impressive before & after pictures on their website. Mary called me & set the appointment. They cancelled due to illness. Rescheduled. They cancelled again because the technician didn't have a key to the shop? Made a third appointment and David came out on a Saturday at 3:00. David was nice enough but did such a horrible job on my grill that even HE apologized. I dismantle my grill every spring & clean it so it wasn't horribly dirty. The chemicals he used that were suppose to make it silver & shiny, like new again, only cleaned a small circle inside the hood. The overspray of chemicals actually left permanent streaks on the outside of my grill. He sprayed the exterior of the grill with a water hose and fogged up my thermostat, so now I can't see the temp. The grates still had black char on them when he was done. So basically we paid $200 and my grill looks worse than it did before they "cleaned" it & their efforts actually did damage to my grill. I wish there was a way to post the pictures I took with this review. DO NOT LET THIS COMPANY TOUCH YOUR GRILL. read more

Pitiful service. Technician came out and said I needed to replace the burners due to corrosiveness and replace two igniters. Service charge $99 and someone would have to schedule the replacements after I purchased the parts. Two hours later Borchardt's came out and charged me $158 to not only clean the grill and replace one igniter. No burners needed to be replaced after they were clean. Wouldn't recommend Texas Grill to anyone - scam artists. read more

I called and asked if they were familiar with my BBQ and they said yes. The tech came out and told me stuff that just was not true and said the unit would cost a lot. He clearly dd want to do the repair but he did charge me $190 do do nothing. I had the BBQ repaired for less than they charged and the tech said that everything they told me was a lie. I emailed them to get my money back and they did not respond. I am filing a complaint with the BBB. read more

I have to say that you offer a over-priced service. We spend $400 for someone in a different business name truck to show up and power wash our grill last year. We could have done that ourselves with our own equipment. There was no cleaner used and it was still dirty and smudged. No shiny and new as advertised. The guy was supposed to get a part and return to fix our auto igniter and fix our rotisserie. He never called and never showed up. I would NOT recommend you!!!! read more

Their story is nice. They are nice people. That aside, don't waste your time... They don't have the ability to repair grills and I don't think they want to be in this business. WE PAID THEM $129 to diagnose the issues with our gas grill and they told us (prior to coming out to our house) that the charge would be credited towards the repair (if not I never would have had them come out in the first place). They said the repair would be easy (new ignitors) and could be fixed in less than two weeks. That was THREE MONTHS AGO. We have called almost weekly for the past 3 months to inquire as to when they will come out and repair and most times the owner who answers the phone doesn't even remember who we are or have any record of us. When we finally got the direct telephone line for their technician, he keeps saying he will be out this week or next week and he never shows up. He says now that he can't find the part to repair the grill, but they refuse to refund us the money for the diagnosis even though they can't repair the grill. So, we've basically lost $129 and three months of our time and aggravation and still don't have a grill. read more

Not a company to do business with. Pretty much a ripoff. I have had the exact experience as the other review i found. They show up to overcharge ($150) for a diagnosis, say will credit towards repair, but never show back up. This was back in February. I called couple of times for tech Ty, he calls and said will send me estimate. Never heard back,and he will not answer calls. I tried calling business owner,same deal,leave messages, no response. The owner of this outfit also owns 1st Choice Chimney LLC,so i would also be very wary about any doing any business with them. Appears all they want is the easy money up front for diagnosis, no intent of following through. read more