This place is only good for the rolls!! I think this establishment is single handedly ruining the brand. I placed an online order to be ready an hour after it was submitted. Due to their poor service, I did not receive my food until 45 minutes after the order should have been ready. This amounted to 1 hr 45 minutes after the order was placed. I obviously notified the manager on duty, Kendall, of the issue who advised I would get a refund and it would take 1-3 days. After a week, I did not receive the refund. After several days of me calling the establishment, I was finally able to speak with another manager, Kayla. I spoke with Kayla on 5/10/24. Kayla explained that Kendall passed the refund request along but it was not completed. I received an email shortly after speaking with Kayla stating the refund was processed and would take 1-3 days. As of 5/21/24, I had not received a refund. I again ventured to call the restaurant. After being on hold for approx. 15 minutes I was passed to the General Manager (who I later learned was the Owner) Jim. Based on the previous emails I had been sending, Jim was already aware of my complaint. He advised there was no way for him to process my refund to my gift card. As a resolution, he sent me a voucher. The voucher had an expiration date. Several issues are at play: 1) Other managers should have been knowledgeable of this and I should have been told this 3 weeks prior when the initial complaint was made to Kendall 2) it shouldn't take almost 3 weeks to resolve a customer issue. Someone should have responded to my numerous emailed complaints 3) the voucher had an expiration date. I used ACH to purchase a gift card. Gift cards do not have expiration dates. Therefore my voucher shouldn't be limited in the use either 4) while Jim did apologize for the inconvenience he was not sincere in his apology and he definitely wasn't empathetic. He failed to actually listen to the concerns and instead chose to rush the discussions. As the owner, he did not do everything he could have done to rectify the poor customer service or retain me as a customer. for an issue that lingered for almost 3 weeks, it is not enough to simply offer a voucher for what was lost (especially if it expires) but you must go above and beyond for the inconvenience. Word of mouth goes a long way in earning profits. I certainly will be doing everything I can to ensure the discretionary income of Americans isn't funneled to establishments that don't care whether they get your business or not. read more

You definitely need to try Texas roadhouse in Bowie! The food is always excellent and the service is top-notch. Ask for Tasha as your server! She is amazing. We met Denise, the manager as well, and she was just as nice and amazing as the rest of the staff!! Definitely give this location a try you will love it!!!!! read more

The girls at the to go window were very nice and asked me to do a survey that would be sent to my number but I never got it. I promised to give them 5 starts and this is the best I can do. Great location and very sweet workers. read more

Had a great experience at this Texas Roadhouse location. We went here on a Wednesday evening for my mother-in-law's birthday. The place was pretty busy despite it being a weekday night. We got on the waitlist, which moved pretty quickly. Our server, Michelle, was amazing. She was friendly, speedy and checked on us from time to time. She brought out baskets of freshly-baked rolls right after we were seated. She did a great job taking our orders and repeating it back to us to make sure she got everything. The food was great -- no complaints there. I got the New York strip which was cooked medium rare, exactly what I asked for. I also ordered a $5 Long Island ice tea which was pretty good. Unfortunately, they did not have any frozen drinks, which would have been good to know before we tried to order them. Tables/seats are also pretty close to each other which isn't great if you are looking for a place with more room. read more

There is always a wait here. My little sister loves coming here because of the prices. Once seated there is always a sticky feeling at the table and menus for some reason. I really enjoy the bread of course , the ceasar salad and the chilli is not bad either! read more

Went to this location in bowie for a family birthday dinner! Our server Tasha was absolutely amazing! Always smiling and so friendly! We also had the pleasure of meeting the manager Denise and she was just as nice and friendly! I will definitely return to this location in the future. If you go here, ask for Tasha as your server. You won't be disappointed!! read more

I asked the waiter 2 times for my chili and they did not give it to me. The Dr.Pepper was watered down and just bad! For some reason they always decide to overcook the meat, I promise you if you asked them for a rare they would give you a well done. 1 star. read more

Bartender so slow and dismissive that I opted to cash out and order from the takeout window outside where a Christina was even worse. They don't greet the customer or offer any courtesies. It's a weird awkward vibe where you have to initiate the convo to place an order or they just stand there. Another guest at the bar with me just started yelling out his order because it was the only way it would be taken. Another guest next to me got an emergency call and had to leave. He kept begging the bartender to cash him out. Bad service good food bad ambiance. read more

Had dinner with 2 out my 3 sons and the customer service and food was ABSOLUTELY AMAZING!! The waitress we had name was Nae and I must say she was GREAT! If I come back I will ask for Nae. The managers was OUT OF THIS WORLD, everyone was PHENOMENAL! The setting was good, not overwhelming with customers just everywhere, they were moving fast. If you're in the Bowie area and want and need good customer service, good food and fast service stop here you won't be disappointed. read more

The staff, servers, waiters all were great. But most importantly salad good, and my steak was perfectly cooked and sirloin lean and edible! My baked potatoe was not burned and also perfect. Great night for us even tho closed early due to weather read more

Star of the visit was our server Brittni, by a mile. This lady should be the face of the franchise in my opinion! She was super attentive, our orders were perfectly placed/brought, drinks topped off and super personable!!! What the heck happened to peanuts guys?? I mean understand covid, but there has to be another way, this was a staple along with the rolls, which were really good as always! We did the waitlist ahead, its said 10-15 min, so we headed that way. We checked in on our phone upon arrival. After about 35 min, i headed in to see what the issue was. When I gave my info, there were a bumch of questions, so i just showed them the texts with time stamps, and we were seated. There must have been an issue with the system or something, im not sure what happened. Food was on par with what I expect from Texas Roadhouse. Steak was cooked right, baked potato on point and my wife enjoyed her mashed potatoes (they are def real potatoes, which is a plus). I have always been a fan of the chili and my wife enjoys the side salad....Again no frills, but consistent! All in all, if they get the seating situation figured out, it was as good as it gets for Roadhouse, but def earned another trip! read more

I went to Texas Roadhouse on a Sunday evening alone and I would do it again.. I had about a 10 minute wait but the time literally flew by. My waitress was amazing. The food and drink came out about 12-15 mins after I ordered, so there was no wait at all. I was so pleased with my visit and I definitely will return! read more

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Had the prime rib last nite. That joint was a perfect medium rare and seasoned to perfection. Almost like a real steal house. Surprised to say the least. Au jus was on point! read more

I am not new to Texas Road House, but this visit was a little odd to me. So my family and I were visiting the restaurant to celebrate my cousin's birthday while visiting Maryland. Let me just start this review by saying that my food was delicious and the rolls and that butter was on point. However, I was not satisfied by how we were seated and the issues that arose when paying. We were a party of nine; seven adults and two children. We asked for a section where we would be comfortable for our size party, particularly a large table. However, we were give an enclosed booth that was quite uncomfortable. Now the restaurant was not crowded, and we asked if we could possibly have two different tables, and we were told that there was nothing available; however, you I could clearly see open table. So we all just crowd up in this tight booth. When eating I need to be comfortable, but what do I know. So we just there and act like everything is great. So now it's time to pay the check, and my cousin's husband was paying for everyone. He's a military vet and wanted to use his discount on on the check. The waiter states that the military discount can only be used on the vet's meal. Ok, kinda odd! So now he has to get the manager involved. The bill is taken care of. To conclude this review, I really enjoy Texas Roadhouse food, but I did not think the service was that great. Since this was not my party or my birthday, I did not feel it was appropriate for me to speak my mind about the seating, but I would expect any restaurant that people do not want to be on top of each other while trying to enjoy your meal. Again, my food was good and the rolls were bomb, but better seating would be appreciated. read more

Texas Roadhouse - Bacon cheeseburger - American Near Me - Bowie, Maryland

I would recommend this restaurant to anyone the food is amazing and the biscuits are out of this world!!!!

Staff was friendly. Long wait but it seemed like a hopping and happy place. People were enjoying their evening so it wasn't too hard to wait for our table. Our waiter Jose was friendly and provided excellent service. The rolls were hot and fresh. We ordered the sirloin and various sides. The sirloin was cooked to perfection. It had a nice sear, and was seasoned well. We ordered it medium rare and it was actually cooked correctly. It was tender and flavorful. It was an enjoyable meal. read more

The service was really good, we had to send my food back twice, and when we finally received our food was good. The teenagers thoroughly enjoyed their food.... read more

While I'm a fan of Texas Roadhouse, I unfortunately feel this review will help someone. The attitude of Jim the owner is inexcusable. For someone in service his attitude towards his majority black customers is terrible. Be careful if you have a large party, he doesn't like that and will keep putting you to the bottom of the list ans if you complain about it will treat you like you're beneath him and take what he gives. I dont think anyone should be treated that way when all you want is a good meal and time with friends and family. Please be ware as he trains his staff to be equally dismissive and disrespectful. read more

First time going to a Texas Roadhouse and the food was great. The bread was delicious. But let's start from the beginning the hostess never greeted us. There were a few employees at the hostess stand just talking even managers just talking. Staff with masks not fully covering nose and mouth. The bartender seem like she needed help with being able to do drinks for bar and the rest of the place. The glass we were given was broken as seen in picture. A shot glass we got was gross. The server was slow took a min to get things. Forgot about beverages but he was nice to I kinda see past it. Yes the food was great but staff just standing around and talking. Things broken. Management not saying anything to staff about masks and also standing around. Just no. Then bread was delicious I'd say that. read more

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We love Texas Roadhouse! We come here every so often and our go to order is porkchop, seasoned rice and loaded sweet potato! Yum! Food here is always good and you are sure you get your money's worth! The complimentary fresh dinner rolls with cinnamon butter is to die for! Customer service in TR Bowie branch is really great, they get your order fast and always make sure you are well taken care of! Makes us want to keep on coming back here! Sign up for their email list to get freebies like free appetizer! And also try their frozen mango margarita when you come visit! read more

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This was the tale of two sides...When we arrived we were seated immediately (great) however, we sat for about 15 minutes before we made a point of informing the manager of the delay (not so great). However, giving credit to the manager, she came in and made the situation right which I can truly appreciate (great again). As for the food...everything was great! The steak was tender and and cooked to specifications (more great news)...it would have been a 5 star rating for this outing if the beginning of the meal was as good as everything else...still great job and we will be back... read more

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Ordered online Monday, September 23rd. Thought I ordered a burger, got a chicken sandwich. The bake potato was hard as a rock. Heard that the men's room had flies and mosquitoes. Hope this is not around the food area. Please take care of this. read more

It was my first time at Texas Roadhouse and it was ok. The rolls with the cinnamon butter were great! I had to resist eating too many. I had the grilled shrimp with rice, fries, and veggies. The rice and shrimp were not lacking any flavor! And it was still pretty good for lunch the next day. The place was not too crowded for a holiday and I came about 1.5 hrs before closing. I took away a star because it took the food quite a while to come out and we were unaware that they charged for people to play games on the tablet. However, I did like that we could see our bill front he tablet and pay there. Our server Paul was kind as well Overall, I would not jump to come back here anytime soon because it is a chain, but it works if there are no other options read more

We decided to go to Texas Roadhouse because I was craving their rolls and they did not disappoint! They were piping hot and the butter was delicious! The restaurant looked fairly clean. As clean as any other restaurant I've been to. Our service was good. She was attentive. My only negative was that my baked potato was VERY dry. I was looking forward to it and was disappointed. Even when I asked for melted butter, the butter didn't even help loosen it up. read more

Texas Roadhouse - American Near Me - Bowie, Maryland

Still absolutely LOVE this place! The manager, Kayla, was so very friendly, professional and accommodating to me while dining here, especially during my slight clumsy issue. The food is great, cheap and the service is awesome all while served with a smile! Thanks again, Kayla! You're the best :) Check out the grilled shrimp - YUMMY!! read more

Food was mediocre. The sides tasted like they had rewarded a few times and the ribs were tough and chewy.

I was a bit annoyed , my guest and I arrived and upon entry they went ahead to the bathroom . So when I walked over to the host stand to request a table for two . They would not seat me until she came out of the restroom , that was extremely annoying . I had a taste for a steak so I got the ribeye cut , it was medium , smothered with onions and mushrooms , cooked with a pink center . Full of flavor , I finished it . My guest had a the full rack of ribs , they were tender and sauced to perfection read more

The service as well as the food was poor previously I've had a better experience when dining there but this time no. Our wait time to eat was ridiculous overall the experience was poor read more

Went here and had the Fried Catfish Special. The fish was fried to perfection. However the two sides lacked flavor. With a little bit of pepper the sides were average. My girlfriend had the 10NY strip which was cooked to a good medium rare temperature. The steak was cooked to retain its flavor and juices. The bread and butter is always amazing. Service was ok. I believe our server could have been new. The service was great initially, as time went on there started to be a lack of concern and urgency. However, overall I would still recommend this restaurant for a nice affordable meal. read more

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Bread was to die for. Sweet, always hot, and the cinnamon butter was also excellent. I'd come here just to eat the bread. The drinks were big and filling. For the price and compared to DC, it was worth it. The food was yummy and seasoned well. The downside is that it was already starting to get cold by the time it arrived. Now the server was just terrible. Came all of twice and was practically never to be seen again till the bill. I understand it was a busy day but she was pretty inattentive. read more

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The people took too long to give us our order. The McDonald and cheese was hard and cold, stake was decent, however the place looked kinda clean overall but the some of the steaks as a display where rotting? And had white cloudy spots read more

They say Happy Wife = Happy Life, and if that's true, then this Bowie location just made my life a living hell as my wife was extremely angry and upset with the service (and food) for our dinner "date night". We used their Join Waitlist option in and we were promptly seated, even though my wife anticipated an hour long wait for a table, based on how crowded the parking lot was when we arrived; we had to drive around the lot twice to find a distant spot. Upon seating, we asked for a margarita for my wife and a glass of Merlot for me (as I was anticipating getting a steak later and thought red wine would pair well). 20 minutes later, no drinks yet. I asked for water so I had something to drink with the hot dinner rolls they brought out before we ordered, and that took another 10 minutes, and the waitress literally just brought a glass for me, nothing for my wife! About 5 minutes after that, they show up with the Margarita with no salt on the rim, my wife sends it back, wait another 5 minutes and it's returned with salt on one side only and she says she wants salt all the way around - like in the picture on their menu, so she sends it back again. Meantime, our waitress returns to inform me the Merlot variety I ordered is out, so I order the other Merlot on their menu. My wife is miffed when she finally gets her Margarita back for the third time, complete with salt all the way around the rim, after we were told "they ran out of salt" (obviously a lie or perhaps just a misinformed statement?) and now she's drinking and I'm still waiting on my glass of wine. Another waitress returns and tells me they are completely out of Merlot and out of frustration, I say emphatically "just bring me ANY Cabernet!". My wife and I order our entrees, after clarifying we can get what we saw for sides on their website (we both wanted the Sautéed mushrooms) compared to what is listed on their menu. She takes a dinner roll, spreads butter on it, takes a bite and scowls, saying there's cinnamon in the butter and it makes the dinner rolls taste nasty! I'm not as picky and eat mine. They finally bring me a glass of wine and I set it aside to go with my Fort Worth Ribeye steak. I order the largest they have (in a display case near the front door that we passed on our way to our seats) compared to the 16oz listed in their menu. Out come the salads, we've probably been there by 40 minutes now. I try to get ahead of the curve and order a second Margarita for my wife, even though she hasn't finished the first one, so she's not waiting another 30 minutes for it once the first one is done. My garden salad has some squishy tomatoes in it, but my wife seems content with her Caesar' salad, although it seems like her portion is smaller than mine. The waitress returns and tells us some story about how the have to clean the ring that they place the Margarita glass in to line it with salt and "it's going to be another 20 minutes" before they can bring it out. Needless to say, we were not impressed with the bar service at all. When our entrees arrive, my wife ordered Shrimp, she is not happy with the flavor of her Sautéed mushrooms and pushes that side to the side, opting to focus on the shrimp. I'm fairly pleased with my Ribeye steak, but thought it odd there were no condiments on the table and the waitress never bothered to ask if I wanted steak sauce to go with my Ribeye. All in all, a horrible dining experience and my wife barked we are NEVER coming back to this Texas Roadhouse, and insisted I leave no more than a 10% tip because she said the service was lousy! read more

Texas Roadhouse - Sautéed Mushrooms and 24 oz Fort Worth Ribeye Steak. - American Near Me - Bowie, Maryland

I placed an order online as I always do. This particular order the steak was dry and tough. I called and held for over 30 minutes then a manager picked up when I started explaining what was wrong with my order her response was oh hold. So I waited another 8 minutes and then this disgusting, deplorable, unprofessional, noncaring female name "DENISE" started talking asking how can I help you. I stated I'm waiting on the manager I was speaking to to come back on the line Denise stated well she sent you to me so what now ??? How can I help you, I was trying to speak and each time I tried stating anything she cut me off well have you ordered from here before. I stated well I was trying to state I order from here all of the time , her response was well what did you need. I tried starting over to state what was wrong with my steak again she cut me off and stayed well you must don't know about steaks and if you did then you would know how the steaks are. My response was excuse me I'm well aware of how steaks are I order as I stated all of the she cut me off again so to say you know nothing about steaks. Again I stated excuse me please do mot speak to me in that manner ever again. Denise said well you call back when you want to talk , I stated I'm trying to stated something now but you have cut me off each time I've tried to state anything with absolutely no accountability. Denise stated oh and well I'm done and this conversation is over enjoy or not the meal. I've never had such disgusting, disrespectful, unprofessional, demeaning, horrible customer service ever and this is what Texas Roadhouse has as a manager God help us all she's totally unprofessional and disgusting should never be a manager anywhere. read more

This location is just okay. The food is edible but wasn't seasoned. The rolls were the savior of the night. Even the service was slow/ non-existent. I wouldn't come back to this location. read more

This place is absolute TRASH. I have given the place several opportunities to improve their customer service. During the time that I have been ordering from this place I have witnessed their staff physically assault customers and my order normally needs corrections upon delivery. But tonight was an all-time low, as I waited for my food for a full hour before being advised it was never prepared! When questioned, staff told me there was a mistake "somewhere" in the process. The shift manager, Al Patterson, lacked accountability and showed no concern for my loss of time and resources. How long does it take corporate offices to realize new leadership is needed for this location??? read more

Eeeek! Where does one start? Cleanliness is so important in a restaurant. I mean you're eating and well your restaurant is a reflection of what's going on in the kitchen and out. We got seated extremely fast but our table looked like it had been in a food fight. When we asked to get it cleaned they looked at us like we were asking for a diamond ring in a box, tied with a ribbon. So we are waiting and waiting. The service after that was just okay. The meal was okay, the food came out a little cold and bread wasn't replenished. Not sure I'd come back. There are way too many chains out here in the DMV to try places twice. It should be standard good service not hit or miss. read more

Texas Roadhouse - American Near Me - Bowie, Maryland

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THEY HAVE MOLD & ROACHES!!! Went for my dad's birthday last night. Once we arrived everything went down hill. Should've left but my dad was excited. There was a 35-45 min wait, signed in anyway. Waited for 50 mins. Others came in after us and were seated. Was told the wait is based on table size comparison. Received a text to head to the host quickly to retrieve our table. Approached the host and was told she's waiting for someone to clean the table guess what? Table wasn't cleaned when we got to it. Informed the girl who escorted us to the table and she half ass cleaned it with a tude. Wiped half the table off after placing the rolls on it and knocked over the salt & pepper without picking it up. Menus were sticky as well. Now I'm gonna try to make this quick, bare with me... The waitress carded is for drinks. I understand that's the job. My dad gave his ID and didn't realize it had expired. She denied him a drink on his 68th birthday. Talked to the manager, she agreed. Took the waitress 20 mins to take our drink order. Order two legend margaritas, she offered black salt... NO! Daughter said her strawberry lemonade taste like watered down lemon with strawberry color. Now, we get our cocktails and I stir mine and see like black stuff floating around. I can't describe it, just know I was able to pick one out of my cup. I told my husband and the table next to me started whispering amongst themselves. They were disgusting the fact that something was in there cups as well. I stir my husband's cup and it had the same substance and what I thought was a little piece of brown stick. I pick it out and it's a roaches leg. I completely lost my shit and asked for a manager. Why I don't know, she was unresponsive before and damn if she wasn't unresponsive again. She apologized for the service and said she would check her bottles. There was no solution to anything, she didn't speak to any stuff and honestly the only thing to be done is SHUT THIS PLACE DOWN! The facility is run by kids, I mean most of the stuff had to be no older than 23 that includes the bartenders. In order for this to be rectified they would have to shut it down or work over night to get this place in standard. Not only is Stevie horrible and they need training, they are going to make someone sick or kill them with their lack of health standards. I would advise EVERYONE not to eat here THEY NEED TO BE SHUT DOWN!!! read more

I always go to Texas roadhouse in Viera Florida or wherever we are on the road.Well I'm in Bowie Maryland visiting my visiting family, so I decided to go to this Texas roadhouse. Well the first thing went wrong was the potato, I asked for no salt on it and it came with salt . So no biggie. I had asked the bartender if she could please swap it out for or no salt potato since I asked for begin without it. Well she was upset that I guess I asked her to get a new one because she was snippy with me which OK I take it. She was busy no problem. It takes It it about oh 15 or so minutes to get another potato without salt. Know the second problem, the mac & cheese didn't have enough cheese on it so,I asked her if she could get me some more cheese. Will they come with melted cheese, which is cold so the server gets an attitude with me when I ask her for some hot melted cheese so I apologize and say I'm sorry for inconvenience you for some hot melted cheese for know cold Mac& cheese at this point. At this point I was just disgusted with the whole thing. I just told her when she actually she came back to me just give me My Bill. I will never be back. I never have been treated so crappy Just to also say that through all off of me ask for all of this stuff and sending my potato back, no one came over to me to see if everything was fixed or not or if everything was tasting OK not once And mind you like I said, I am a big fan of Texas Roadhouse just not this one read more

The absolute worst we sat at 7:30 and nobody came to our table until 820 for drinks and then it was another 45 minutes almost an hour until we got appetizers and then 45 minutes after that we received dinner which is incorrect, but whatever at least we got FOOD I will never ever go back there again. I will tell my worst enemy to actually stay away from there. Good riddance get out. No one needs a kind of service in this area. read more

Outstanding service here! The manager Denise and our bartender Shae was awesome! Totally recommend it.