Service is outstanding even when slammed busy which is most of the time. Food is fantastic beginning to end Starting with the hot yeast rolls, the meat (even ask you to cut into your steak upon deliver to make sure it's cooked just the way you like it) and then apple pie for desert. Always a great experience!! read more

I WILL NEVER eat at this establishment again. over a month or so ago, I found a hair in my corn that was NOT mine. After discussing this with the manager at the time, he gave us a lousy $2 Off a $75 tab. After complaining to corporate the next day. They gave me a useless bar code for $40 off of a future visit. That I had already told them I had no plans of ever eating there again. I had asked for $ sent to me. I even gave corporate my snail address. I have yet to see a dime of retribution for almost eating someone else's HAIR!!!! I placed this same review on Google Maps. The place wanted me to call them. I have no interest in them trying to get me to come back and eat at their establishment again. All they have to do is call Corporate And I am sure they will be happy to read them the riot act. As well as provide my contact info to them. It is not rocket science for these restaurants. Yet they seem to always make it hard for us to get justice. Live and learn I guess. :( read more

Moths. Long wait for food. Stuffed in corner. 2011 mike on tap. Mike was a great server. Carrots undercooked. Steak overcooked. read more

Texas Roadhouse - longhorn - Steakhouses Near Me - Brooklyn, Ohio

Service was good! Always is. I was super disappointed though in the food. Every time I've been here, the food has been delicious. I even used to work at a Texas Roadhouse for three years, so I'd like to say I know what goes down and that the food and service is a big part of their "legendary" motto. This was our second time to this location. I ordered a 12oz New York strip cooked medium but was way over done. So done that it was grey and the outside looked like a pork chop. The server even said she could tell it wasn't cooked correctly. I ordered a 12oz. Ribeye instead, hoping for more flavor but when it came out I swear it was the smallest and flattest ribeye I've ever seen lol. I'll be back. I know Texas Roadhouse does better. read more

Had dinner here for the first time. I got the country friend steak and my girlfriend got the country fried chicken. Both were the size of the plate. Tons of gravy and a scoop of mashed potatoes for both. Which was awesome. This is a noisy restaurant. It would be perfect for kids, parents and the like. The food was good and the service(provided by Jason) was top notch. Thanks for a great first experience. We'll be back. Wicked cinnamon butter btw. read more

Texas Roadhouse - Peanut paling - Steakhouses Near Me - Brooklyn, Ohio

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Great food but terrible hostesses. Was told 5-10 minutes. Asked for Jamie. Was told we were moved to the bottom of the waitlist bc we requested a server, i work in a restaurant so i know this is NOT how it works. had to wait nearly 30 minutes. To then not even get sat in Jamie's section, and were sat in someone's section who got quadruple sat. You need to hire some new hosts in this place. read more

Went for dinner last night. Upon approaching the three hostesses we were asked how many in our party, we had 2. After literally 2 minutes of them talking to each other we were finally sat. We did have an amazing server. Food was great, it is unfortunate our initial experience was so bad. read more

Went for dinner on a Friday night. It was pretty busy but we didn't wait long. Service was excellent. Hostess talked to us while walking to the table, even stayed to finish conversation. Our waitress, Tina was wonderful. She kept checking on us and made sure we had everything. The reason I gave three stars, was the food and cleanliness of the place. I know it was busy but food was just ok. Green beans were extra salty, my chicken was bland. And I'm not complaining about the peanut shells. I expect that, it's the dust on the window and blinds next to my table. Looks like the place hasn't been dusted for a year. I honestly would of left if i would of noticed prior to getting my food. read more

Twice now I have ordered carry-out and I won't be coming back. Check out service left more to be desired. My first carry out order included a caeser salad and when I got home, I found a dead insect attached to one of the pieces of lettuce and the steak was medium-well not well as I had ordered. My second carry out which I ate in the evening resulted in my almost vomiting during the night and dealing with a bad headache. In short, don't bother with the carry out!!!!! read more

The worst service I ever had, we reached there at 10 and they were suppose to close at 11, I ordered sirloin med rare and my gf ordered fillet med well, I got mine rare and her's med rare. My server took forever to clean up my table and handed me my check when my gf wanted to order the desert, server never bothered to ask us if we wanted dessert. When I called her back and ordered dessert she brought that in to go container saying that I asked her to bring in to go container. I felt so unwelcomed, y would I order dessert to go when we both were there and we live 30mins away, by the time we got back brownie was stone cold and ice-cream melted thanks for to go container. Save your money and time the one in Elyria is way much better. read more

Check your order before you get home!!! Second time during the pandemic that they have screwed up my order! I should have known better and checked! Will not be returning for a long time or ever!! Disappointed and aggravating!! read more

I like the food at Texas Roadhouse, I really do. I estimate that we've eaten at this location about a dozen times over the years but our last two visits were not great. Last week, my husband called ahead on a Sunday afternoon to secure a table when we arrived in 30 minutes. Our frustration began in the parking lot because there was no parking so we had to park way in the back. As soon as we walked in, we knew we were in trouble. The front entrance was chaotic with no type of organization. At the hostess desk, they looked in vain for our call-ahead seating reservation code and they couldn't find it. When they realized it was not there, they seated us anyway. I swear, the 2-seat booth they gave us is meant for pre-schoolers. It was so uncomfortable, we asked to move to another table. Of course, they had nothing else so we left, hungry and upset. Yesterday, we decided to give it another shot. Since my husband took the day off, we were able to arrive at 3:30 on a Friday afternoon for an early dinner. This time, it was not so busy that you couldn't hear yourself think. Normally, the noise level in this restaurant when full is cacophonous and not at all pleasant for those sensitive to a loud atmosphere. Anyhow, this time we were seated at a four-top for the two but it was wobbly which is PET PEEVE NUMBER 1. The hard chairs were really low so I felt like I was at the kid's table on Thanksgiving. Why are they so low? By the way, their two-top tables are very small with not a lot of room for plates, drinks and silverware. We were greeted by our server Ashley and ordered our food right away. I'm a fan of chopped steak so I had the Road Kill with no cheese, baked sweet potato and salad. Hubby ordered the Smothered Chicken with fries and salad. The salads took a while but we kept busy with the delicious rolls and butter. The tasty salads were fresh and crisp which is something I critique in restaurants. PET PEEVE NUMBER 2 - I despise salads that are limp with old greens and big pieces of romaine stalks. My well-seasoned chopped steak was cooked a perfect medium and the mushroom/onion topping was wonderful. Hubby loved his smothered chicken and ate it with gusto. My baked sweet potato was good but there wasn't enough butter for the size of it and there was no brown sugar like I had on our last successful visit. I would have asked Ashley to remedy this but she had LEFT US FOR DEAD. She didn't come back to ask how our food was or how we were doing which is PET PEEVE NUMBER 3. The server should always check back with the customer a few minutes into their meal. She returned after we were all done to give us the check which we paid and left her a 10% tip. We normally give 20-25% for good service. One note about this restaurant: The layout of it is insane. The problem begins at the entrance where there is only room for customers either going in OR coming out. You have to wait for people to move away from the hostess desk in order to leave the restaurant. It's very frustrating and I think it's a fire hazard. The layout of the entire place is poorly configured, crowded and very uncomfortable. Chip Gaines from Fixer Upper would call this the "Crazy Maze Restaurant". It doesn't flow at all and the people who designed the floor plan and should be taken to task for lack of vision. Will we go back? Perhaps because the food is really good and usually consistent. However, there are many other factors that prevent us from making this spot a regular choice for a pleasant meal. read more

Food is good, service in the carry out area is terrible! It wasn't busy at all and the girl doing carry out was Messing up orders left and right. read more

Great service, quick food delivery, food was very good as this is my second time being here. Long wait times but it is worth it

they never know how to answer there phones. I've been on the phone for about 10 mins waiting for a call ahead. Shaking my head. They need to do better I'm angry. read more

Had a great time here with my boyfriend it was his birthday dinner we got the chili cheese fries omg so good ^_^ also BBQ Chicken plus he got a steak he loved it! Great Service, Nice workers! But only thing one worker was watching the game on the bar don't get me wrong I'll all for that but he was being noise hearing us talk and kept looking over. read more

Texas Roadhouse - Chili Cheese Fries ^_^ - Steakhouses Near Me - Brooklyn, Ohio

Just had the best service ever by Dimary (I think that's her name). Food was great. We got the fried pickles and onion app. Anything fried is going to be good. Margs are strong too! Steak is nice and tender if you know how to get it cooked! And if you're lucky, you might see the regular who brings his lovely unicorn with him for dinner. (He actually was a super nice guy). read more

Great service and delicious food! We didn't have a wait and everyone smiled during our entire service. I will most definitely frequent this location more! read more

Texas Roadhouse - Prime rib - Steakhouses Near Me - Brooklyn, Ohio

Love this place! Great service, good food at a decent price. Drinks are huge.

Today my husband and I went to this Texas Roadhouse for our anniversary and it was a FANTASTIC CHOICE! The service was quick and friendly. Our waiter kept our refills coming before we could even finish our first drink, and the bread roll came at the same pace! We both ordered the sirloin meal with Cesar salad and steak fries. Our steaks were cooked perfectly to our liking and were so juicy and flavorful! For dessert we ordered the strawberry cheesecake and I probably could have eaten about 5 more slices... so good! This is only one of many great experiences I've had at this Texas Roadhouse and what keeps me coming back! read more

My husband, son and I go to Texas Roadhouse on occasion as it's usually good and affordable. Today, we drive home from Philadelphia and only stopped once for gas and the restrooms. We decided to go to TR because we hadn't eaten all day...but we would have been better off not doing that. My husband and son wouldn't finish their burgers, they said the rolls were stale and the beef was mushy. My 17 year old son was given 6 french fries so we asked for a side order, which they charged us for (the fries were good). I ordered the salad with chicken but it was so overwhelmed with cheese that I could only eat about a third because you couldn't taste the egg, tomato, lettuce etc. I told our waitress and her reply was a giggle and a "yeah, I thought they put too much cheese on it too." And there you have it...$37 bucks and we all left with food on our plates. Thankfully we had hotdogs in the house because that's what's for dinner. read more

Texas Roadhouse - My order of cheese with a little lettuce. Dont get me wrong, I live cheese....but I ordered a SALAD! - Steakhouses Near Me - Brooklyn, Ohio

Service was terrible! Sorry Courtney, it is managements responsibility to train you. You didn't even take our dirty plates away from us so we could have after dinner conversation. read more

Most of the time Texas Roadhouse is a dependable restaurant with gods quality food and service. Last night my son and I ate here with some friends. We waited about 10 minutes at our table before we were even offered any drinks. The service was extremely slow for a Texas Roadhouse, there were large gaps of time between our appetizers, salads and entrees. My son got the ribs and after one bite only ate his fries. My steak was just okay not the quality that I was expecting and my baked potato a little on the not done side. When my son complained our server only said sorry and then offered him a box to take his food home. When the bill came we were charged for both entrees and no adjustments were made. Not the experience that I have had in other Texas Roadhouses. read more

I typically don't eat steak, but it's so good here that I get it every time. I always get chili as a side and it's flavorful. Obviously, the rolls are to die for as well. This location has the best service of all the ones I've been to. read more

Ordered prime rib, a baked potato mushrooms and a side of rice. The prime rib was so tough I could not cut through it. I stuck my fork in it and I couldn't get my fork out. I never received my mushrooms. The food was delivered and no one ever came back to check and see if everything was ok. The worst dining experience I've had in a very long time. read more

This themed resturant serves mainly steak but does really well with other species too. I ordered a medium rare 12oz Ribeye last time I was there. The server asked me to check doneness before leaving and will replace your steak if it's not done right (the table next to mine had that problem). The side steamed vegetables were cooked just so it's still crunchy and fresh. The side green bean was a little disappointing because it was too salty. But with a name like Texas Roadhouse, most would think that their best dishes are of the cow persuasion. However, I beg to differ. They have the most delightful (barring Chik-fi-let) chicken fingers, named Chicken Critters, I've had anywhere. It's fried with a delicious batter and served with your dipping sauce of choice. Their default dipping sauce is honey mustard but you should order it with breakfast gravy (white) for a true Southern (Southwest) taste. There weren't too much peanut shells on the floor as the other TR I've been to in the South but I tell you what, the food tastes the same. So if you're lookin' for a grand ole time eatin' and listenin' to country music. Give this joint a try. read more

Called ahead, waited 45 minutes still and watched several groups be seated. Asked the hostess how much longer, was told 20 minutes and told they were less than 7 people (they were 5). The hostess and the guy helping were too busy playing around. I do not recommend this place. We walked out and never got seated. Ended up at another restaurant and seated and treated right. read more

We recently moved to town and, in spite of the fact that it's our anniversary, don't have a babysitter yet. Neither, for that matter, do we have a grill. So we wanted a kid-friendly, reasonably priced steak house and this absolutely was exactly what we were looking for. With much better cuts of steak than other comparably priced steak houses and cheap kids meals (about $4 each), we were all pretty happy. Our server Jami was attentive without being intrusive and was generally exactly what you want your server to be. My only complaint is how salty some of the food was (which wasn't really a problem for me but would be for those with hypertension problems). We will definitely be back. read more

I typically hate eating at chain restaurants like this, but after striking out at so many other places closed for the holiday yesterday, we ended up here because it was the only place besides Applebee's that was open. Obvioulsy, my expectations were low. The overall experience was surprisingly good though! We didn't have to wait for a table even though the parking lot was very full. The food was way better than I expected too. And most surprisingly, the prices were great! My husband got some kind of smokehouse burger, which he said was one of the best he's had in a long time, and it was only $8.50! We would have easily paid 25% more for it without even thinking twice. I had the smallest (and cheapest) steak on the menu, which was a 6 oz sirloin, with a baked potato and salad. Everything was well prepared and fresh, and it was a lot of food for $10. They also give you unlimited dinner rolls and buckets of peanuts, so there is no way you are leaving hungry. My husband especially liked the set-up they have where the hostess grabs the basket of warm rolls from the kitchen window as she takes you to your seat so there is no waiting. The beer wasn't overpriced either. I know it seems like 3 stars is stingy for all the gushing I'm doing, but I pretty much expect every chain restaurant to be a 2 star experience, so 3 stars is good! To put it in perspective: I will never request that we eat here again, but if I'm in a situation where I'm obligated to go, I won't be mad. read more

My family and I ate here yesterday and everything was perfect! When we showed up we were worried with the packed parking lot but to our amazement we were seated immediately. Our server Anthony was extremely attentive and we were so thankful! He brought us drinks super fast and was helpful with menu choices. Our food was fabulous! My Dallas filet was perfect. It was done correctly a medium. The flavor was great and it was super tender and juicy. My husbands ribs were fall off the bone! Kids were happy with their choices and sat happily. They throughly enjoyed all the peanuts. Rolls galore! Great meal in a great atmosphere! We will be back positive read more

So I've been several times and it was amazing at first but the more we went the worse it got. Overcooked is the the theme! If u want medium rare order rare and if you want medium order medium rare. I don't know if there has been management changes or just shitty cooks. I'll give em one more shot but if the next time is poor I'm out. read more

After going to several restaurants on Ridge Rd in Brooklyn, OH that were not customer service friendly, we went over to Texas Roadhouse and we were not disappointed. They greeted us when we walked up to the hostess podium, the smile and gave us eye contact, and the seated us promptly. The young lady even asked how our day was going. I told her about the two not so friendly restaurants in the area that we had just come from, and said that we would not have that problem there; and we did not. Thank you Texas Roadhouse for restoring my faith in knowing how to show GREAT, not just good, but GREAT, CUSTOMER SERVICE. read more

Was getting late on a Wednesday Jan 6th 2016 around 630pm, so my wife and I decided to head over to Texas Roadhouse. Got there about 7pm, checked in, and received the buzzer. 30 to 40 min wait, I guess. Around 7:30 I was starting to wonder if the hostess forgot about us, because we kept seeing couples come in, and in 15min were getting seated. My Wife calmed me by saying..."perhaps they did call ahead seating". Okay so another 10 min rolled on, and a few more couples getting seated that weren't there when we arrived, and tables and booths were looking pretty vacant! Quick decision....should we leave or find out what was going on. Took my buzzer up, and asked if perhaps my buzzer was malfunctioning. Hostess that took my name looked at me like she had no idea who I was, looked at the buzzer, then to her screen, and without saying a word to me called over someone to seat us. Got to the seat....no bread. Waited 10 min for the waiter...who took our drink orders only to come back after another 5min to tell me my beer wasn't available. No beer. Ordered Fried pickles for appetizer. Pickles were good till the bottom, then got very soggy. Bread finally arrived, then another order of bread. Finally got to order our food....8:10pm. I got the 1/2 Chicken and 6 OZ steak, with Chilly. Wife ordered pulled pork dinner. 8:45pm got food. Had to send back Chilly which was Cold. Pulled pork dinner.... cold. Break that came with pulled pork...soggy. Steak... Luke warm, but by this time I was starving. Packed up the chicken, and the pulled pork, tossed the bread and got out of there. Lesson for us: Don't go on a Wednesday unless you have kids, and you want to experience the Chucky Cheese atmosphere.....cause it's kids night!. Lots of balloons, and party atmosphere, but still need to pay attention to service and food quality. It will be a while before we go back....and it won't be on a Wednesday. read more

Stopped in for a rare Thursday night dinner out without the kids (that never happens). We were seated promptly and server was cordial. The place was busy, but our steaks came out pretty quick. We both ordered the Porterhouse, but while mine was cooked perfectly, my wife's was very fatty- not what she expected because we have always had good steaks here. I ordered a ginger ale that arrived at the table flat with a bitter taste- this stuff was well past its due date; undrinkable. The vegetables I ordered were hard and tough to chew. We will probably be back and hope this was just one of those nights. read more

One of the best steak places in the western suburbs! You can watch the chefs grill your steaks as you wait. A great place for families. We usually make reservations. Food I'd delicious! Especially their bread and honey butter. Great customer service! read more

Best thing about this place is the call ahead seating. We had virtually no wait! The cinnamon butter bread was on point. Service was good and the waiter even got us a free appetizer for buying a spare cut of meat. My only real complaint is that the side dishes are truely an after thought! But this place is purely about the meat and on that end the delivered! read more

This was an above average restaurant experience, but not great. I recently ate at Longhorn Steakhouse and everything there was just better. Longhorn Steakhouse steak was better, the bread was better, the service was better. However, Texas Roadhouse was still a good meal. read more

Very good customer service! The manager brought out the food an gave us a sec to check an make sure the steak Was to our satisfaction the waitress was also very great very consistent excellent service, I usually don't write reviews but I was impressed with their service! read more

Very good ^^ loved their bread and steaks. Recommend their Bone-in Ribeye median cooked :). Service is good too!

By far the best Texas Roadhouse I have ever eaten at! Excellent service by all staff we encountered from the hostess all the way to the manger Carly on duty. Our server Ashley was amazing! Definitely will recommend to family and friends traveling this way! If my travels bring me back this way I will definitely stop by again! Nothing but deliciousness from the meal that I ate! read more