Worst experience EVER at a Texas Roadhouse!!! Pay close attention to the reviews on Yelp for this location in 2020. Started an online To-Go order at 8:31 for an 8:50 pickup ... as I finished placing the order, the system adjusted the pickup time to 8:55. Received an email confirmation a minute later and it changed the pick up time to the following day at noon. I called the restaurant as we were already on our 20 minute drive there and the manager "Joanna" stated that it's a glitch in the system and that they will not prepare our order for us. She proceeded to be confrontational for over 12 minutes. She said that the restaurant was slow that day so she let her cooks shut the grills down at 8:30 (even though they close at 9) and would not accommodate us. I told her to cancel the order as we didn't need our dinner the following day at noon. Spoke with Ryan from management following this experience and he was even worse. Busy patting himself on the back telling me how their takeout sales are up over last year (no kidding as that is is the only choice for food during Covid 19) and told me getting his cooks out of the kitchen by 9 PM is more important to him than satisfying a customer. I explained that if it weren't for loyal customers, he wouldn't have employees to worry about. Unbelievable with all the restaurants permanently closing down because of loss of sales during the pandemic. He was pretty proud of himself for offering a free appetizer. (Whoa ... don't put yourself out there too much). The most irritating thing I discovered today was that Joanna did not cancel the order and my credit card was charged for the meal we were expecting at 8:55 on 4/22/20 which the restaurant refused to prepare. Management definitely needs some training on customer service skills. read more

Okay I feel bad giving them a 2 star review, but I will explain. We went to Texas Roadhouse twice in two weeks. My boyfriend, myself and a friend went, we all had the onion blossom , pretty good, the fried pickles we're better then expected and of course a few beers and stawberry banana margarita, can't go wrong with any of those. We all had the huge Tbone steak, salads and potato. Everything tasted great and I was super thrilled for my first time there. A week later we went back a took my brother, same deal same food, good stuff! Now for the bad. The fist visit my bf and his friend felt miserable and spent forever in the bathroom. I know its gross but unless you want the same experience, I'd keep this review in mind. So after being miserable the day after we chalked it up to over eating. 2nd visit, all 3 of us same thing all over again. This time had nothing to do with over eating because we left more then a little on our plates. Everything seemed to taste fine, so I can't rule out any one part of the meal that caused it. All 3 steaks were cooked at different temperatures, we each had a different type of potato and only 2 out of the 3 of us had Caesar salad. We shared the baby blossom which we also did the 1st time, so maybe that was it. Not for sure. So as far as my review goes, the food tasted fantastic, but I've never felt worse after eating. I really wish it was just a fluke because I was so psyched about this place. :( read more

Food is good - prices are reasonable. Had the sirloin steak - it was juicy & delicious. Before six it's under $10 with 2 sides. They play country music -yuck - but to be honest we were talking & I didn't even notice it. You get free peanuts-toss the shells on the floor. read more

We went here last night for a last minute dinner. We were craving barbeque and its 5 miles away from our hotel. The food was pretty decent and the price. Onion blossom was pretty good and bbq pulled pork was so so. I wish they have a better barbeque sauce though. Serving size it is decent; you will get your moneys worth. Okay, thats the food part. Now, the service - SUCKS! I don't know if its just because it's a Friday night but I think the server should pay attention to their customer more. My review is fully based on the food quality and its price and it is a solid 3 stars. Customer service, I would've put a negative. Suggestion: If you like barbeque and you have a chance try Lucille's Barbeque. read more

Not the best place, everything is greasy and the service is terrible. If you want to wait an hour and a half to be seated, this is the place for you. They even managed to make my salad disgusting once. read more

Is the place to be. I went there on a sunday expecting it to be calm and mellow instead the place was a full house,I end up waiting 15 mins to be seated assuming it was gonna take for ever jus to order and eat but i was wrong. Our Server was "FANTASTIC" never once i had to ask for a refill. My new york steak strip was right on the money and my salad was fresh. Love this place good atmosphere great service and good beer. read more

Okay, everytime I go to a steak house, for some reason they seem to think that medium means rare. I absolutely cannot stand the sight of rare meat so when I get my steak back almost walking, I tend to get upset. But the manager here was very very nice and professional about everything. He made sure that everything was perfect when he came to our table. And then he only charged me for one meal. So I couldn't be upset with the service, but the cook needs a little refresher on how a steak is cooked correctly for the customers wants. That's all. The waitresses have such great manners and a lot of hospitality. I love that. read more

1st review ever with a 1 star. My wife and I went to dinner Friday evening at 9. Thiught we would have an app and a drink before dinner. We ordered the T-Bone and when they arrived my wife's steak was white and all grizzle. She is not one to ever send anything back, this case she did. We then asked for rolls and cinnamon butter, nope they are all out. Which by the way was one reason we wanted to go. Terrible experiance, but not worth the $ we paid for a evening out, that by the way doesnt happen very often. Never again, so sad and wasnt cheap. I guess we will just chalk that up for a 100% loss. Go early would be my advise, if even you want to chance a bad experiance read more

Chicken taste bland and not roasted correctly. Rib sauce was spicy n not listed as spicy. The shrimp was over cooked and bread was gross under the shrimp. My 8yr old nephew didn't even eat his burger because it was dry. Service was great but not the food. read more

We went to the Roadhouse to try a different Steakhouse. We were first seated at a booth that had no waiter we finally got a waiter he gave us complimentary appetizers to make up for the 20-minute wait. We ordered the top sirloin steaks. One 11oz well done the other a 16oz medium well. The bread rolls were good the salads we're fine the baked potatoes we're hot and large. But our steaks were very overcooked and dry which disappointed us. The servers and service was great, the place is clean, the appetizers were okay but we are disappointed in our steaks. read more

The food here was pretty great, the prices are reasonable and the wait was only about 15 mins on a busy night. Not bad at all. My favorite part of my visit was our waitress Giselle (I think that's how you spell it, lol) she was on top of everything and very sweet. I'll be eating here again soon hopefully I get her again. read more

I LOVE Texas Roadhouse, but this one is extra amazing. The manager Carly is absolutely wonderful! Our waitress Sam was very attentive and we never had to ask for anything. We were here for my friends birthday and they made sure everything was perfect. We had a party of 8 and we all ordered steaks. When our food came out everyone's steak was perfectly cooked! I will always recommend this for dinner out! read more

Very disappointed. We waited 45 minutes for our food. People seated around us after we placed our order received there food and left. The manager walked around asking how everyone was enjoying their experience but neglected to stop by our table. Once the food was served 2 of the steaks were over cooked and tough to cut. My daughter didn't even finish the steak....it was cold. My catfish was cold to the touch and I sent it back...who can eat cold fried fish so I waited an additional 10 minutes. There were only 4 of us. Won't be back!!!' read more

The food and service was great for the money. Downfall my husband was sitting off the side of a vent and had dust and debris all over his shirt. The bathrooms had a sewage odor. read more

Best steak ever! Service was awesome! Wish there was one in the west side burbs...solo good!

Absolutely excellent. Had a steak burger. Best burger I have ever eaten. Ask for their homemade mayo for the burger. Excellent! The blooming onion and its dipping sauce is as good as Outback's. Sat at a table because we did not want to wait for a booth. A little crowded for two with all the plates arriving. But not bad. read more

New management has ruined my favorite restaurant. No longer as good as they were. Biscuits taste like crap overcooked and udercooked. Steaks come out burnt or really fatty. I gotta find a new spot. Someone please help me read more

Service is always top notch and food is second to none. If you have not had the pork chops you don't know what your missing

Went about a month ago. Had the prime rib. Loved it. 7 of us went we all had a good meal.

Second time here and the second time it was lousy. We walked in and they said they would seat us in a minute. Then they gave the beeper to everyone that came in after us, and then started to seat them while we waited. I complained and they still seated people that came after us. They did not seat us until after I complained loudly to the manager on duty. Then after we were seated it was more than five minutes before they came to take our order. I will not come back again and I don't recommend this place just because of the lousy service. read more

Horrible take out service. Wants to charge for extra rolls, sides are all soggy because of poor packaging. These people don't care. Never had such inexcusable service at a Texas Roadhouse especially for an expensive order. read more

Server was not that great and my steak was not good at all! I ordered a medium well NY strip and got an overcooked serloin. When I told the server about it being overcooked she said "enjoy" and walked away. When I told her it wasn't a NY strip steak she just walked away again!! My experience with all Texas Roadhouse restaurants has never been this bad. This particular location has been going down hill for quite some time. This experience just put me off to the point that I will NOT be returning. read more

Was in last night about 9:30, the hostess had snotty looks on there faces! We got sat right away. Our waitress was horrible she sat behind us talking to a costumer the whole time. My salad came out super late while my boyfriend at his chili. My steak was cold and dry as can be! I couldn't tell her bout my food bcuz she never came back until she set the bill in the table. read more

Food was great as always. The lovely ladies had the delicious crispy critters. Myself i had the strip steak cooked perfect. The sweet rolls got the best of me but I managed to get it all down. read more

Absolutely my favorite place to go! Great food at a decent price. They never fail! Friendly staff makes the whole experience even better! My husband and I are frequent visitors. In my opinion Texas Roadhouse is better than Longhorn or Outback and definitely cheaper. read more

My chicken was bloody and they told me that all of their roasted chicken is pink and has blood. Do not eat here.

Just ordered carryout but the staff was still friendly and professional, and the MR porterhouse I got was cooked perfect and everything else was fabulous. Highly recommended. read more

Awesome food and service everytime I've been here. Always hot bread and cinnamon honey butter at our table. I've noticed this location gets very busy around 5pm during the weekend. read more

We received a coupon for a free appetizer and invitation to visit their restaurant. Upon going there, we were told they couldn't accept our coupon because their system was down. I found this to be in poor taste when a manager could have easily voided it on our bill. The steaks and service were mediocre anyways, so we won't be going back. read more

This is my favorite restaurant to go to period.. the food is always amazing but I'm writing this review because our waiter tonight was seriously awesome!! I overheard him say his manager wouldn't allow him to pick up anymore tables because he already had so many and even so he was so polite and attentive to us. Never an empty drink or dirty plate on our table.. as soon as our rolls or drinks were gone he brought more without us even asking. Great friendly service.. thank you Anthony :) read more

Busy, but seated quickly. Unfortunately that was the only good thing. Took over an hour for food to arrive and it was not hot- tepid at best. Waitress was absent. Dropped off salads and left. But we couldn't eat the salads because we were not given silverware. Had to wait for server to finally come back and she made a snarky comment that the hostess should have given us silverware. Finally dropped off entrees after an hour and left. Didn't come to check on us or the food or get drink refills. Hungry so ate a bit of the food. She came back with the check, which had items we ordered but didn't receive. Had to have her correct the bill and tell her she would have known about this and the food temperature if she had come to check on us. Paid over $60 for food we boxed up to bring home and will give to our dogs. read more

The food is great. They have a magician on Wednesdays. They have waitresses in really tight jeans.

My husband and I had dinner here tonight for the first time. It was wonderful. Our waitress was friendly and attentive. (Shout out to Codee). Our steaks were amazing...thank you to whoever prepared them. It was very busy, but the service did not suffer a bit.There seemed to be alot of servers. I can't believe we have never been here before. Definitely will go again. read more

My husband and I were there for dinner Monday around 6 pm. I walked up to the desk to give my name so we could be seated. Four girls were there engaged in heavy conversations. Eventually one of them turned around and said, there will be a 10 minute wait and asked for a name. When it was our turn to be seated, a girl grabbed a dish of rolls and said follow me. We were seated back by the entrance to the kitchen. She dropped off the rolls and walked away without a word. We sat for a few minutes waiting for a waitress. She eventually came over and asked for our drink order. I had a free coupon for an appetizer and she took it. We ordered our dinners. My husband likes his steak well done. I ordered a ribeye and asked that it be cooked medium well. Usually the waitress will ask you to cut into your steak to see if it cooked as ordered. She did not. She said I will check back with you and walked away. I cut a third of the steak and it was clearly way over done and also looked and felt like it had sat around. The waitress could clearly see I was not eating my dinner. I did tell her that it was overdone. She hesitantly said she could get another but at that point I was totally disinterested. Also, the music was soooo loud, we could not carry on a decent conversation. Multiple times there were 3-4 fairly young girls gathering at the entrance to the kitchen. While standing there, they were playing with their hair. Our waitress had shorter hair but was also playing with her hair. You just don't play around with your hair and serve food. That is a no no. We also had asked for more rolls. The second batch came out and was not fully baked and very doughy. I also sent a message to the headquarters and got a message back stating they got the message and will pass it along but if I wanted to pursue it further, to contact them myself and look up the contact info on the website. So disappointed in the restaurant. We used to really love dining here. read more

I never ate fish before and yesterday I went their and got the grilled lemon pepper salmon, it was the beat choice I made to try fish. The service is great, the food is perfect, never had a problem their read more

I love this place. I have had just about everything on the menu from the fish, to prime rib, to roadkill. Always delicious. The rolls and green beans are amazing and u can usually get a free appetizer. Prices good too read more

Food is always excellent. Great service. The only thing I don't like it the wait time. It's a very popular place so expect to wait during busy times. Definitely blows away the competition (outback and longhorn) read more

Husband took me there for our Anniversary dinner and the steak were very delicious. Would definitely recommend

Can't think of a better steakhouse and value for your money. Steaks have a great flavor, you can taste the freshness. Love the free peanuts! Great atmosphere. Quick and friendly service read more

I love the food here its probably my favorite steak house, but the wait does suck most of the time. Thats probably because its everyones favorite! read more