Sadly, not a good experience. The two stars instead of one are because the staff was generally helpful & friendly and the food was quite good in both quality and value. I selected a 24-oz bone-in ribeye from the glass case and ordered it medium rare (warm red center). It arrived overcooked to medium (pink), which our waitress agreed with. I went back to the case and selected another 24-oz bone-in ribeye. I got to watch my wife eat her dinner while I sat there hungry, waiting. When the second steak showed up, it was cooked as ordered and was delicious, but my wife was already done with her meal. I do give the waitress credit for repeatedly apologizing, and for bringing me fresh sides when the second steak showed up. When I paid the bill (see photo) using their on-table, digital device, I immediately noticed that the first steak (the one that was sent back overcooked) was priced at $35.99, while the second, identical replacement steak was $48.99. When I brought this to the attention of the server, she said it was because she actually undercharged me for the first steak and so the second steak's price was actually correct. I wasn't too pleased, especially as she didn't bother to mention anything. The waitress sent the manager over, who was great, and she gave us a gift certificate for two, $20 entrees. She also comped us one dessert, which we appreciated. At this point, I was more or less OK with the experience, because nobody's perfect, and the restaurant made a meaningful gesture to address the two issues (overcooked first steak and second steak priced $13 more on the bill). The worst part of the experience came when I took one more look at the bill after getting home. I did some quick math and realized that they calculated my 20% tip on BOTH steaks (the returned $35.99 one AND the $48.99 replacement), as well as on the $8.99 dessert that the manager had comped us. This resulted in the waitress getting a 30%, $27.59 tip instead of a 20%, $18.59 tip (see attached bill). This really disappointed me, and put a bad taste in our mouths about the Dartmouth Texas Roadhouse. read more

Texas Roadhouse - Bill showing 20% tip based on returned steak and comped dessert, thereby equating to a 30% tip. - Steakhouses Near Me - Dartmouth, Massachusetts

I do not normally eat at this one, but I tried it out. I ordered a steak and ribs combo with baked potato and Corn. Said 20 mins was ready in 15....sounds good. I go in and pick up the food. She looks at the ticket looks at the bag hands it to Me 1. I get the wrong food. Sigh. I'm home now. I don't think to check in the restaurant as she looked in front of me 2. I call back. Transfer too manager and this is when it got awful. I had ordered at 9isj received food around 915 and checked by 940 and they close at 10. So I couldn't return the dish, I couldn't eat. (They gave me shrimp ALLERGY ALERT) so she says give me your email. I give it to her. She didn't repeat it back or anything. Says she will send a gift card and and hangs up in my face. I wasn't rude I was polite. I just couldn't believe it 3. I never received the gift card. She said before she hung up " sorry this happened we will sen y out a gift card to cover the food and extra because you didn't get to eat tonight" she sent nothing 4. I call back the next day. Kayla handled it. She was nice and told me no gift card was ever sent out or record of my email. She sent me $50 my food was $40 lol so to not have dinner and half was going to be lunch both ruined. Sent the wrong food and rudeness I was given $10 extra lol I wasn't going to share this but this was pretty terrible experience. And me being in the area I just don't think this was acceptable behavior. Kayla was great but it wasn't on her. The manager the night before failed. And sending an extra $10 was laughable read more

Texas Roadhouse pickup was super easy and the staff were very friendly. I loved that you just wait in your car for a text when your order is ready and then grab it from the pickup window...quick and stress-free minus the awful parking at this location, it always seems to be full and hard to find a spot. We ordered the family meal with sirloin steaks, and it was an incredible amount of food for the price. You get four steaks (2 six-ounce and 2 eight-ounce), and all of ours were cooked perfectly medium rare even by the time we got it home. It also comes with four pints of sides, a large family-size salad, and twelve rolls with all the fixings. You can half gallons of tea or lemonade, so we added lemonade. It was very sweet, but I watered it down and honestly got even more lemonade out of it, so not a bad deal. Overall, for nights when you don't feel like cooking, this is unbeatable value. There are different price/food options, but we paid $55 and it was more than worth it. I've eaten inside before and always have a good experience at this location, the customer service is great and the restaurant is clean. But it is a chain steakhouse so flavor can be lacking at times. read more

Hell yeah I love this place. It's one of my go to favorite restaurants to take the homies and my family. Their steaks and burgers are absolutely fire and a must try. The workers there are also helpful and friendly. Complimentary place. read more

The food was absolutely amazing! I had the sliders and sweet potato with marshmallows and cinnamon butter and I ate every last bite. Absolutely delicious! My waiter was extremely nice. He was always on top of everything like our drinks, bread, and keeping us updated on our order. Jim was definitely an extremely good waiter, super friendly. The ambiance is extremely fun and celebrating birthdays at Texas Roadhouse is always an experience, just be ready for a loud birthday appreciation! I've gone to Texas Roadhouse many times and have never had a bad experience! Love Love Love it!! read more

Texas Roadhouse - Sweet potato, Marshmallows, with Extra Honey Cinnamon Butter - Steakhouses Near Me - Dartmouth, Massachusetts

Denied service bc of out of state license. After only ordering sodas bc they weren't comfortable with out of state license to serve a beer, still denied service. Basically accused us of having alcohol in our bag, even tho it was a gift for someone in our party. After showing them what's inside my bag bc they requested, they were fine with serving us. Didn't even want to eat there after that. They checked two of our license 3 separate times. Still problem. read more

So I haven't been here in awhile and my wife suggested we stop in. We ordered grilled shrimp app and it was very good. I ordered a steak medium rare, and she ordered the BBQ chicken. It took a really long time for the food to come out. So long I almost thought they forgot about us. I should have known what I was in for at this point. The food finally came out and my steak was not medium, not even rare just raw. Normally I don't like a restaurant to bring back a steak to cook it more, but my wife was insisting I do as I hadn't eaten yet that day. The server even said there's no way that was even rare. So she took it back. The manager came back few minutes later, the manager came to the table with the steak, now with deeper, darker grill lines. I cut into it and it was cooked a bit more bright red and tough as leather. I'm didn't want to be a Karen so I just said it looked ok. I had one bite and it was hot on the outside and cold inside, with zero flavor. Not a spec of seasoning hit that steak. I just stopped eating and gave up. They gave me a $15 discount, which is less than 50% off the steak I couldn't eat. read more

This Texas Roadhouse is right off the highway. Parking is ok. Sometimes have to drive around to find an open spot. I walked in around 7:15 on a Thursday. It's pretty crowded usually but I did find one open seat at the bar. Bartender Meaghan was fantastic. Came right over to see what I wanted to drink, offer me bread and give me a menu. I ordered the 11 oz steak with potato and chili. I got the chili and crackers first which I loved and then my meal. Absolutely delicious! Cooked perfectly just the way I ordered. I ate every bite. Lots of TVs per usual as these chains are usually all set up the same. I love watching a UFC fight they had on. Definitely a spot I'll be back to. read more

Texas Roadhouse - Delicious 11 oz steak and baked potato with butter. - Steakhouses Near Me - Dartmouth, Massachusetts

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Very satisfying, great service and a fun time . The ambience is exactly what you think it would be , kind of loud and fun . The food was made perfectly and very satisfying read more

Texas Roadhouse - 12oz ribeye and mashed with some real good broccoli - Steakhouses Near Me - Dartmouth, Massachusetts

Service was okay with a trainer and trainee, but the two-star rating is for the steak. I ordered a medium 18oz ribeye, but it came medium-rare. After sending it back, it was barely cooked further and still undercooked, I sent it back and The manager returned it back but still wasn't even hot more like look warm. My partner loved her 8oz steak, but mine was disappointing. The picture below is of the steak the next day after being in he microwave for 4 minutes. For the cooks, get the thermpen and learn the internal temps read more

Texas Roadhouse - Steakhouses Near Me - Dartmouth, Massachusetts

Wait at lunch time with a restaurant that's 1/2 empty. Walked out and went elsewhere.

Never been a fan of this location but had to go for a birthday party. They undercooked the food. When they took a few back to reheat it I could tell they only heated one side and burnt it. We were one short in our party but said we know what they want to order and still would not seat us. read more

Texas Roadhouse - Filet Menione - Steakhouses Near Me - Dartmouth, Massachusetts

I ordered take out. Asked for a 6oz Sirloin medium rare. It was RAW. The rolls weren't warm and they were hard. The takeout window is very slow you wait forever for an employee to come to the window even after ringing the bell. I highly doubt I'll be back. They have gotten worse on food, customer service. Etc. I'd rather drive to wareham and go to Longhorns Steak House better food and service read more

Last month, I had some errands in Dartmouth and decided to use my veterans' slip for a free lunch at Texas Roadhouse. This restaurant chain is the only one I know of, at least in my area, that gives a free dinner to veterans. Not a free donut, ice cream sunday, or free appetizer, but a full meal. And it's always good. The restaurant was clean and the staff was friendly. read more

Texas Roadhouse - Steakhouses Near Me - Dartmouth, Massachusetts

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From the time we walked in until the time we left, we had a great experience! We were seated right away and we were offered peanuts. Our server was fantastic and super patient with our children. The food was great. I had a 6 oz sirloin with mushrooms on top and it was amazing! My only complaint is that the bathrooms could have been cleaner... maybe have someone check in every hour or so to make sure all stalls are clean. read more

Asked female manager if they would accept a coupon from Brockton. She said yes Bartender Jason refused to accept it and called me a thief. read more

Food is amazing, this restaurant provides a lot of food for the customers. There serivce can be slow but nothing to worry about.

First time here and the last. My wife ordered the Dallas filet for around 25 bucks and we were shocked on how small and thin it was , i ordered the NY strip 12 oz medium rare and it came out rare and seasoned with spices i did not like besides being chewy and not juicy at all. They should offer an option if you want your steak seasoned. The sides were decent like the baked potatoes but charged us extra to have it loaded. The service was excellent although don't come here for the cheap cuts of steaks . Choice cuts of steak at any supermarket is way better than what you get here. read more

I was out to eat with two of my friends and we weren't that hungry so we got one meal and split it, meanwhile my server was already giving me an attitude because she was mad that her tip wasn't going to be large, and then one of the servers came over and kicked me and my friends out after 45 minutes telling me that there were people waiting. Considering I work in a restaurant, that is unacceptable and so unbelievably rude. Absolutely horrible customer service and I will never go back because the lack of sympathy and just straight up intolerance was disgusting. read more

steak came out raw cold and purple server then said it was close to medium rare this is not acceptable to any standards maybe hire a new chef read more

Service was so bad we decided to not even sit down and left to another restaurant. Staff was not accommodating to our group and would not let us sit together even though the place was empty when it opened at 3pm. We drove down the street to RICCARDI and they were great. Also found a new favorite restaurant . read more

North Dartmouth location Let's start off with our server...Sydney she was absolutely amazing!! 10's all around for her. Atmosphere was great. Food was amazing. Great all around experience. read more

When today randomly for my daughter's birthday. This was only my third time here! Although my mash potatoes were cold, our server Jewel was A1. She was , personable, attentive & very patient! If I could ask for her as my server at any restaurant I went to I would! My CFS(county fried steak) was so good, I got light gravy & my mom got the same thing with brown...hers was even better. Thank you Jewel!!!!!! read more

We live in Wareham, and there's a Longhorn Restaurant close by. We decided to try Texas Roadhouse instead, about 20 minutes ride away! Large Restaurant 500 plus capacity. Walked in, very busy and noisy! The front desk person seated us immediately and provided warm rolls, flavored butter, and peanuts. Our waitress appeared shortly, very friendly and helpful ! I was prepared for questionable food looking at reviews. I had 20 oz. bone-in rib eye. My wife had 8 oz. Filet with shrimp. The sides were excellent, and both steaks made correct and excellent pieces of meat! Glad we made the trip. We will be back ! Extremely satisfied read more

I was pleasantly surprised with the price for the quality and quantity. I got herb crusted chicken with a side salad and steak fries. Plenty of food for $15.99. I ate half and took the other half home. They have warm dinner rolls with this sweet honey butter. They also give you a bag of peanuts. The place was pretty loud, but it didn't bother me. Our waitress was friendly and even the manager checked in on us. read more

Excellent steaks. Good Selection of side dishes. Enough non beef options as well. Good beer choices. Really nice servers. I love the warm rolls and cinnamon butter. Good place to watch football and dine. read more

Texas Roadhouse - Bar - Steakhouses Near Me - Dartmouth, Massachusetts

My husband and I had dinner at the Faunce Corner Road location on May 20, 2023 and our customer experience was extremely disappointing. I ordered the Steakhouse Filet Salad and requested no bacon, no onion. I asked, "could I have a little Monterey Jack and Cheddar instead." The waitress quickly made note on her pad of paper and off she went. When our bill arrived, there was a line item of $0.79 for each cheese! It was never communicated these were "extra because they did not come with the salad." We asked the waitress to adjust the bill by taking off the two charges, as it was never communicated to us fulfilling the request was an additional fee. She came back to our table and said her manager would not allow the adjustment and repeated the cheese is "extra." We paid the bill and on the way out approached the "manager" in a red shirt and explained the situation all over again. Again, the manager refused a $1.58 adjustment to our $51.00 bill. The customer experience question: Is it worth losing a customer for life over $1.58? It wasn't the charge so much as how the customer experience was handled by Texas Roadhouse. Their don't care attitudes were hard to miss. Memo to Texas Roadhouse corporate: Require and train all employees on restaurant owner Robert E. Farrell's customer experience modules! Sincerely, Trust and believe we will never return to this poorly managed location read more

They don't take reservations, then again, neither does Wendy's. You're put on a Waitlist, which doesn't guarantee the specific time and date you would like. It's the craziest system I've ever heard of. Go somewhere else. There are plenty of other better restaurants in the area. read more

Went there for dinner, was very crowded and very loud had a 30 minute wait the service was very quick and our server was very nice, Food was ok. But I prefer the longhorn restaurant for my steaks dont think I will go anytime soon read more

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Our visit at this location was fantastic! Our servers name was Jim and he was a delight. He was very friendly and informative of which drinks they offered. His service was speedy and the food was delicious. We got to participate in wishing a happy birthday to two other guests and the staff was very eager to make said guests feel special on their special day. Overall the vibes in there are always a good time and we will be visiting again. Thanks again to Jim and all of the other staff members for making our dining experience extremely enjoyable! read more

Service was HORRIBLE! I ordered a to go order and pick up time was 8:15. At 8:20 I went to the window and she had a major attitude and slammed the window, so I decided to walk inside and ask for a refund. The manager that came to do the refund was being extremely rude talking under her breath. As I wait for my refund a guy walks in and ask about his order. She says to him sorry your order isn't ready we are running a few minutes behind. Well why didn't I get the same kind of greeting??? Hmmm now I am definitely side eyeing this location and their rude staff that needs training. read more

My husband and I went in last night, from the door to leaving the entire staff was amazing! Our server Sydney was absolutely outstanding, was a step ahead of us at every turn making sure our experience was fantastic! There was also a server at a table next to us, I'm unsure of her name, but her table was unhappy with everything they had and the way she dealt with them was above and beyond. She handled their complaints with extreme professionalism from beginning to end! We actually pulled her aside to tell her how great she dealt with it! All around fantastic experience! read more

When the food came delivered by a Sherpa we knew something was wrong. He told us the story that he almost ran out of oxygen while crossing the dining room from the kitchen. The journey took 4 long days and nights, he did his best to keep the food warm, by wrapping the steaks around his torso, but still it came to the table cold. His wife did a much better job with the mashed potatoes and broccoli, those were piping hot. Is the kitchen really that far from the dining room. After 1.5 hours waiting who wants to wait for another steak, avoid during busy hours, not staffed or equipped to handle volume. what's with the cold food. Friendly staff, tasty food but poor execution. Manager came over to listen to our disappointing experience, it felt like read more

I travel for work and rarely eat at chains, but this was easy and close to my hotel tonight. Megan, the bartender, was awesome and exceeded any expectations I had. She was definitely worth the trip here and I will be back. read more

Disappointing. If you go to a steak place, the steak should be above average. It was not.

Disappointed at take out.. again! How can this order of fries be ok? This was the second time our take out was horrible so we're done with this place. read more

Texas Roadhouse - This is our take out burger "with fries". Where are the fries? This was the second time this happened and most certainly the last. - Steakhouses Near Me - Dartmouth, Massachusetts

Tonight was so busy!! So so busy. I expected delays in service. How could there not be delays with service on Valentine's day? That line for so long? Wow!!! What an amazing crew. It was like a show on broadway. Never waited for anything once we sat. Food was spot on and service was amazing! You all rock! Will always be one of our go to spots. Love this place. read more

Ordered a NY Strip Steak and was given a regular sirloin steak. I come here all the time; and usually pretty good. Brought it to the attention of the managers but I did it too late. They did nothing about it. I come here all the time, so not happy. Even though I'm partially to blame (should have realized it wasn't a NY Strip Steak immediately but my mind was elsewhere). Being a regular customer I expected them to care more; they didn't. Lesson learned. read more

Well, we used to go here frequently, and the last few times we have gotten take out there, they have made us wait an extra 15 minutes to half hour longer for our food. When you pay $70 for 3 meals, you expect quality service at the time promised by your app. Not 15 - 30 minutes later. We ordered food at 5:45 pm on 9/25/21 and was promised 7:45 pm. I had to wait until 8:00 pm for my order. The staff used to be caring and friendly, now they are rude and could care less about the customer. I asked the girl at the takeout window to please check the sides because last time I was there we were missing some. In turn I got attitude "I just bagged everything that means I'll have to take everything out and repack it". Sorry, but y'all just lost a customer. read more

Three of the girls in the front of restaurant were extremely rude. Hostess was confused about reservation. I understand that people get overwhelmed during busy hours, but that's when employees should be at their best. I also understand that good help is hard to find these days but there should be some kind of standard. only reason I gave two out of five is because the waitresses were hard workers!! read more