Saturday at 12:20pm and was fortunate to get seated immediately. Normally we hit the Crystal Lake location but was in Gurnee. Same great food. Ribs were fall off the bone but just a tad dry. We asked for extra of the excellent sauce. Servicer was cheerful and attentive. No room for dessert. read more

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I had the sirloin steak with mushrooms and my sides were the Cesar salad and mashed potatoes. Everything was delicious. I love the bread and cinnamon butter. I forgot to take pictures because I was hungry after a long day of work. The wait staff were very nice and accommodating. The ambiance is trendy and they have nice decor. read more

Texas Roadhouse - Menu - Steakhouses Near Me - Gurnee, Illinois

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It was very busy and fun! The butter buns are delicious! Our friends steak needed cooked a little more so they did and gave fresh fries . My sweet potato was delicious. It has many wooden benches / booths . They have a lot of western fun with the children. It was delightful I will try the Dallas Filet next time!! read more

Texas Roadhouse - Menu - Steakhouses Near Me - Gurnee, Illinois

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I just love me some Texas Roadhouse. Came here to celebrate my birthday with the family. I love how you can get a nice sized ribeye with some shrimp, and 2 sides all for about $30. Perfect place to take your family for a nice meal that won't break the bank. The ribeye I got was a nice sized portion and cooked deliciously. I love love love the baked sweet potato - make sure you get the loaded version!! And the dinner rolls are to die for. Make sure you eat them while it's hot and fresh and with that delicious butter spread that comes with it! The servers even came by and celebrated my birthday with a saddle that they made me ride lol. The whole place is very friendly, very chill and laid back. The restaurant overall is a great vibe and family friendly. read more

Texas Roadhouse - Sirloin with shrimp, sweet baked potato (loaded) - Steakhouses Near Me - Gurnee, Illinois

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The rolls, that's all. Just kidding, but they are a great reason to come by! Oh and the butter! This location is located just outside of the mall and is often very busy. We usually join the waitlist online and that's a great feature because when we get there we are still waiting. But the service is super fast once we're seated. You can always count on getting the same quality for a great price when you come to Texas Roadhouse. We often come when we're wanting a steak dinner without needing to go to a nicer dinner. Esp with a little one it's been super nice have them pay such attention to what we need and get us in and out without taking away from the experience. All in all, a great place for a meal when you're in the mood for steak! read more

We had the most adorable server, Estefanie, who made our experience 5 stars! She was so attentive and hard working! She even helped me change my order last minute with a smile. The food was good but we would go back just for her!!! In such a busy restaurant, Estefanie was working it!!! read more

The steak was disappointing along with both sides. The service was mediocre and didn't bring everything all at once. For a fairly pricey meal, it was very disappointing. read more

Arrived at TR around 4pm on a Saturday, the place was hopping! Here are some thoughts: --It is very loud--"background" music, TVs, and lots of people in an open room. Difficult to have a conversation. --Lots of big screen tvs, if you like to watch sports. --Service was VERY good. Our waiter was helpful and attentive without being overly present, even though the place was packed. --TR used to be known for their Texas toast, but now they have fresh rolls, and a tasty and sweet cinnamon flavored butter. --I ordered the cheeseburger. It was really good. Fries were excellent as well. --My wife ordered the pulled pork sandwich, also very good. Recommended! read more

Somehow this place is busy than the one in Kenosha the service can be hit or miss but the food is always consistent assuming you get the right order read more

This location is fairly new and I've never been to Texas Roadhouse before and decided to see what the hype is all about. To be expected, it was super packed. Even with that the wait time was only about 20-30 minutes, so we didn't have to wait long. We were seated before the estimated wait time which was nice. Even though the restaurant was packed, it seemed clean and well put together. We were seated and I got to try the infamous dinner rolls with the cinnamon butter, and it was worth all the hype. Warm buttery rolls helped the cinnamon butter melt and together they were delightful. Our waiter was nice and offered his opinion on the cocktails, which was nice. For my cocktail, I got the Jamaican cowboy but asked for it slushed, and it was really good! It came in a decent size, but I was so tempted to order another! For my meal I ordered a half rack of ribs, loaded baked potato and corn. Everything was great besides the corn, I've never had bland corn but this corn missed the mark on flavor. No big deal though because I enjoyed everything else! My son ordered the kids meal mini burger sliders with fries and apple juice. He really enjoyed his meal, I snagged a fry and I have to say that fry was one of the best fries I've had at a restaurant to date! I'm happy I finally got to try Texas roadhouse and look forward to coming back soon! read more

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Texas Roadhouse never disappoints when it comes to hearty, flavorful meals. I ordered the 16oz sirloin steak cooked perfectly to my liking, it was juicy, tender, and packed with flavor. Adding a little A1 sauce on top just took it over the edge. The mashed potatoes were creamy and smooth, and the house salad was fresh with a nice balance of toppings and dressing. And of course, the free bread and cinnamon butter are as amazing as ever. Definitely one of the highlights of eating here! The service was great, friendly, and attentive. The only hiccup was that we were given two dirty plates. Overall, good experience, good food, and good vibes. read more

Texas Roadhouse - 16oz sirloin - Steakhouses Near Me - Gurnee, Illinois

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Worst experience ever here. Alondra stared at us the whole time and gave us dirty looks. Our orders never got taken and we where sat in the corner where we were ignored. Everyone else got sat around us while their orders where taken and we where ignored. Not even a drink order. The restaurant was not busy and people who got sat 30 minutes after us got their orders taken and their food before we got our orders taken. (We also never got our orders taken the whole time) read more

Meals were chicken w portabella mushrooms, baked sweet potato with honey cinnamon butter and mixed vegetables. Salmon, baked sweet potato with marshmallows and broccoli Delighted with both dishes. The rolls n butter were fresh, warm n yummy as always. Our server Izzy was thee BEST server. He has the best customers service skills we have had in a while attentive, friendly, polite recommended his favs, made sure we were good with a pleasant smile. read more

Great location. This should be a flagship model for the franchise. Food was delicious, it was hopping, and extremely well run.

I recently was in the store for a dinner with my girlfriend for our one year anniversary and my food dining experience was pretty brutal for an organization I love spending time at. The food did not come out hot and ready and our orders were wrong. Both managers Jamie and Claudia were of no help either. They came and spoke to our table to just apologize and they blamed an inexperienced kitchen. We still paid full price and waited for our food orders to be corrected, so me and my girlfriend ate our meals at different times. It seems like management is not well organized and I will not be coming back anytime soon. read more

We were greeted so warmly and although it looked crowded they were able to seat us right away. It's busy, casual and full of happy chatter. Our server, Kimberly, was absolutely delightful. She was attentive but not pushy. Our steaks were perfectly prepared and our sides of chili and potatoes and green beans were all delicious. The inside is pretty standard, but still clean and comfortable. The manager stopped by to check in which is always appreciated. We will be back. read more

We took the family for dinner after spending a wonderful two days at the Great Wolf Lodge. This was my first visit to this franchise, and it certainly won't be my last. I ordered the New York strip steak, which was prepared perfectly medium well. It was one of the best steaks I've had in a while. We tried several other dishes, and everyone at our table enjoyed their choices. The staff was very friendly, and the atmosphere was clean and inviting. read more

This location opened not too long ago, and I'm not a fan of the seating process. You have to be present and they do not let you get on the waitlist before you arrive. Service is good. The rolls are fantastic, live up to the hype, and the only reason why you should wait for a table. They are hot, fresh, and come with the most delicious honey butter. I also tried the BBQ chicken and Mac n' cheese which were okay; the chicken had too much sauce in my opinion. Overall I would go back just for rolls read more

I've been here a so many times and I've enjoyed every experience except for this last time. We were there for my daughter's b-day which made it special but the waitress never noticed despite my daughter wearing a b-day crown and sache and had to ask for the traditional b-day horse saddle at the very end of our dining. The service was bad as I didn't receive 2 items which I mentioned and the waitress tried giving it to us after we were leaving. I was so angry I didn't even notice until the next day on my email receipt that she put items from the table next to us on my bill. My bill is usually under $100 for 4 but this time it was $160 which i should have noticed but at that point I just wanted to leave. Thank you to the waitress that made my daughter's and our night a $#!@ show off a night. I even got charged for alcohol and neither me or my wife drinks and definitely not my under 10yr old kids. read more

Texas Roadhouse - Steakhouses Near Me - Gurnee, Illinois

To start they had no service ware as we sat. Then our waitress brought out the service and plates. The plates were caked with bbq sauce. We showed this to the waitress and she asked if the plates came like that? Mind you we haven't even put in a drink order, yeah you served us dirty dishes. No apologies didn't send the manager to make them aware of quality control. Then we ordered our food she was so intent on up selling us a fried jalapeño or adding toppings to our meals didn't pay attention to the details. When our food arrived we were missing several items, and they got it wrong twice. My wife's steak was cooked medium rare not medium well. She said, not to send it back too afraid what they might do since everything else that has happened. My son found a bbq brush plastic hair in his ribs. So, disappointed because we do enjoy Texas Roadhouse but I would stay away from this one in Gurnee, Illinois. read more

Texas Roadhouse - Caked on BBQ sauce with other dirty dishes. - Steakhouses Near Me - Gurnee, Illinois

I had a reservation told the host upfront to confirm step to the side 5 minutes later called my name and 4 others went up there. They sat everybody down except me they kept on calling people up and kept sitting them down I told one of the workers that they had called me awhile back he said he was going to check on that ( he never did). They sat everyone down who was in there waiting to get a table, it's been an hour since I got there they later on came up to me and ask if I was waiting to get a table. Told them I was In there waiting for an hour and had a reservation they in fact did not apologize for the mistake they made so I left and won't be going back to this location. read more

I had an amazing experience at the Texas Roadhouse in Gurnee! It is my 75th Birthday today & my Husband took me to Texas Roadhouse. The atmosphere is Great! The Greeters that seated us were friendly with smiles. Our waiter, Hemo, was an exceptional, extremely polite & accommodating through the entire time that we were seated. Hemo did not skip a beat serving us not only with food but his exceptional service. Thank you so much Texas Roadhouse for the delicious food & an exceptional waiter, Hemo!!! read more

Texas Roadhouse never disappoints! The food was delicious, the service was fast and friendly, and the atmosphere was fun and welcoming. Our steaks were cooked perfectly and the rolls were amazing as always. Definitely one of my favorite places to eat! read more

Sadly this was not a good experience, very poor service. Management was informed and just apologized nothing more The food was excellent. This particular location lacks attention to customers. We love other locations. read more

Food was great, ribs were tender and house sauce was smoky, baked potato was tasty. My son loved the sliders with steak fries, ketchup and 2 Honest kids apple juices. Ambiance was busy, but not overly so, you can still talk and hear others. Service was great by Marcus, when you visit ask to be seated in his section. My recommendation is book ahead, it's not official reservations but can seriously cut down the wait time for small and big groups. read more

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I am beyond upset with my experience at the Texas Roadhouse in Gurnee. We ordered takeout, and I found an actual nail in my salad. This is not an exaggeration. A metal nail was inside food prepared and sold by this restaurant. I could have choked, broken a tooth, or been seriously injured. When we first contacted the restaurant, we were told to call the corporate office. We did. Repeatedly. No one answered. We left messages. Eventually, we received a note in the mail asking us to reach out again, which we did, and still could not get anyone on the phone. When someone from corporate finally called me back, a woman named Jackie, her tone was accusatory, aggressive, and dismissive. She repeatedly stated that they do not have nails or screws in their restaurant, which made absolutely no sense. When I pointed out that if that were true, then the implication would be that someone intentionally put it in my food, she backtracked and said she could not say that either. Instead of focusing on the safety issue, she treated me like I was making something up. She then told me she was not going to stay on the phone because I was angry. Of course I was angry. I had a nail in my food. Any reasonable person would be angry in that situation. The only positive part of this entire experience was the local store manager, who my husband spoke with directly. He was calm, reasonable, took this very seriously, and handled the situation appropriately. We appreciate his response and professionalism. However, the corporate response was completely unacceptable. Food safety is not something to minimize, deflect, or accuse a customer over. The lack of responsiveness, followed by an aggressive and dismissive call, made an already alarming situation much worse. read more

Wow! Celebrating my brothers accomplishment at the best place ever! Service was immaculate! Kait was very attentive and sweet! Evan the manager greeted our table with a smile. All of the host were welcoming and sweet! A very well rounded place! Mindful this was my first time here read more

Not a great experience. Some of the food was ok. The steak I ordered was a bit dry. It was medium so not much of a reason for it to be that dry. The drinks were nice. The old fashioned I ordered was actually pretty good. The manager at one point came over which I thought was professional. However the waitress... She seemed like a very nice girl. We were there celebrating my wife's birthday. I advised the waitress of this and she acknowledged. She stated they would bring the saddle over for their birthday routine. We were there with both of our children who were also excited to see this. All that to say it never happened. We watched table after table with people celebrating their birthday with the staff and they missed our table. While I do believe in tipping well, I left a tip that reflected the poor service as we specifically went to Texas road house. In the future we will spend the extra time to drive out to the Kenosha location. read more

It was a Great to-go experience. Betsy was awesome and took good care of us and the fam.

First time here and it will be the LAST time here. Brought my family here to celebrate my son's birthday and my granddaughters birthday. Waited 25 minutes after checking in and several people were seated before us, despite being told we would be seated next. Food quality was definitely not worth the price nor the wait. Server brought food after waiting a long time then brought the food as is on the menu when asked to omit one ingredient. Never brought the side dish despite asking more than once. This was supposed to be a special dinner celebration. I feel very disappointed with the service and the food. I am I'll never come back to this restaurant ever again nor will I recommend it to anyone. read more

The service wasn't bad, but I feel the staff weren't very well trained to handle a large number of people at once. The food was ok.

We had a wonderful experience! The food was very good. The staff was kind and professional. Our waitress, Judy went above and beyond to make sure we had a good experience! She was awesome!!! read more

The food was just flavorless! Service was okay not overly attentive but available when needed. Decor is standard Texas Roadhouse. Would not return for bland food. read more

Food, service & ambiance!!!! Very good, recommend. Prices very nice too. Love the bread!

We went out to dinner to Texas Roadhouse tonight and had a wonderful time. The food was delicious, the atmosphere was great, and best of all was our server Ubaldo. He was amazing and really made our night special. read more

Usually food is good and service is just okay from multiple times of going.. tonight was a bad experience. First we rsvp online for a table of 4 plus a high chair for our 4 month old. The girl upfront tried to give us a booster seat and I let her know our baby wasn't old enough to sit on that. She refused to give us a highchair like she was unknown of what one was when we've had one before and well we ended up having to have the baby sit in her car seat instead in a squished booth, my husband ordered a medium well plus steak and it came out rare..least to say he didn't enjoy it and didn't eat it. Pretty disappointed and unsure if we will be back. read more

Food poisoning. Something was up there. Good service but don't trust the buttered corn side.

Sooooooo, it was a Wednesday night and we tried this new location close to our home. Arrived about 5:30 pm. Place was extremely busy. Ordered drinks and ate some peanuts that were on the table. My wife and I enjoyed a drink before ordering. The peanuts were the best thing about the visit. I ordered the Medallions. Food was warm, not hot. Steak was tender, but not really seasoned. It comes on some sort of rice that needs to be removed from this choice. It was dreadful. Waited for our waiter to ask if we wanted another drink. That didn't happen. All in all we spend a little over $100 and should have ate at the Steak and Shake next door. read more

They definitely could do better just go to outback! Not enough employees servicing customers they ignore you every chance they can

Have been there numerous times and the food and service was great! As usual all good things come to an end! Last night we were seated and there was a "little league team" there. They were yelling, screaming, making a total scene at the restaurant the parents sat there and didn't do a thing! Finally, we called over the manager and asked him to go over and talk to them his reply was "They are kids" my husband then said our money is just as good, we eat here a lot! He went over and the parents did talk to them,they toned it down for awhile. Then came dinner I order the same thing 8 oz sirloin with 1/2 slab of ribs, The steak was great as was the sides loaded chili & baked potato. The ribs were burnt, hardly any meat and very salty! I didn't send them back because the service was barely there. Couldn't get refills on the drinks, forgot the butter & horseradish cream. All the servers including ours were just standing around. Where's all the adult managers, not college age! I have noticed the food and service going down slowly if you keep this up you will end up like your competition across the street OutBack! It is a shame I thought we found a good steak house, Well I hope some one reads this and does something about it ! Sincerely Debbie A. read more