This time we stopped at the Texas Roadhouse in Jackson, MI. Normally, we go to the Portage, MI location. We noticed a DIFFERENCE between the two! While the Jackson location has more tables than the Portage location, the Portage location offers better servers and better gravy! The Jackson location had many open tables when we were seated, but we still waited a significant amount of time before someone finally came over to get our drink order. I have NEVER waited that long at Portage even when they are busy. The gravy wasn't the normal thick, flavorful gravy that we are used to. This gravy was quite bland. Filet was great, and the grilled shrimp were very good! read more

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Chief needs to go to school and learn how to cook steak! Ordered medium, and it was burnt to a crisp! Then ordered medium rare and it was cold and bleeding! Ended taking home and cooking myself! The rest of the meal was just ok. My recommendation for this "Steakhouse" is to maybe order chicken!? read more

Texas Roadhouse - a piece of steak in a styrofoam container - Steakhouses Near Me - Jackson, Michigan

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Excellent service and food. Our server was wonderful. Didn't take too long to get our appetizers or food. Will visit again.

Long wait time, no place to sit and wait, never called or texted that our table was ready.

Food is amazing, service is great! Prices are to be expected considering its steak and inflation! Rolls are good and so is the peanuts!

Service and food are what I've come to expect from this chain. I went in for an early Sunday dinner and was seated immediately. The server was attentive and my food came out in a timely manner, yet I didn't feel rushed. The food doesn't seem to be as flavorful or seasoned as it is in the south, but this is something I see often across the board. read more

Texas Roadhouse - Country fried chicken - Steakhouses Near Me - Jackson, Michigan

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Food was cooked perfect and the staff was great. Would definitely return to this location. Signed in early on the app which made getting in and out a breeze. read more

Thank you Blaze for making up for our terrible experience at the Mount Pleasant Texas Roadhouse.

We'd never been here so we decided to try it on a Friday evening at 8pm. 1.5 hour wait. Put our name on list and said we'd be at bar having drinks. Was told you can't sit at the bar if waiting for a table. I clarified there's empty seats and I'm BUYING drinks and was told I couldn't sit up there. Got manager Brandon who confirmed we'd have to eat dinner and take name off list. Who does this? Who turns down paying customers passing time at bar having drinks because they're waiting? Order dinner at bar or bust. Awful management. I thought the hostess was confused. I hope they go bankrupt at this rate. It's self inflicted. read more

This is our families favorite franchise steak house. We attend the one in Toledo off Airport two to three times a month. They always have fresh bread and the food is amazing. Jackson however, I'm literally sitting here right now w my family. No bread... Easter weekend the place is packed and everyone at tables around me are just as frustrated. Our salads come and they are missing the croutons lol It's not the end of the world but if when we go to pay our bill we're missing $10 bucks I'm sure that would be unacceptable. Not an even exchange.. go to Toledo or Ann Arbor if your family looks forward to the bread and the same consistency they had before. I'm writing this review as we sit and wait... and wait.... for our food. read more

Texas Roadhouse - Steakhouses Near Me - Jackson, Michigan

Waiting four over a hour and final got the call for a table, but two of our guests were stuck on 94 and they were still would not see that sometime they arrived which I think is complete bullshit read more

Typical Roadhouse experience. Place packed, name on list, given pager and wait....and wait....and wait.....but our pager never went off. Approached check in station and they said they had paged us. We were then seated immediately. Ordered and received our food in a timely manner. Ordered the Roadkill well and received a little bit towards medium rare. It was OK...and I would never send food back. Noisy beyond belief...screaming, yelling going on all about us. read more

Texas Roadhouse - Roadkill...asked for well...a little underdone for my preference. - Steakhouses Near Me - Jackson, Michigan

Great friendly staff. Excellent food. Clean environment and bathrooms. Bloody Mary was great. This was our first experience at Texas Roadhouse and we had a great experience. read more

Had such a great time here with my family! The food was wonderful and the service was great and very friendly. The food came out very quickly. The steak is good, but their chicken dishes are delicious! Also bacon-cheese fries are yummy! read more

Steaks were delicious and cooked just right. However salads were served with rotten cherry tomatoes and brown lettuce. The wait staff was very friendly and attentive. read more

The rolls will keep you coming back! The friendly faces and quick service is a plus! Beware of the line dancers, they can get down! Watch out for those birthday celebrations because they are bound to straddle the saddle and get yeehahed! Fun and noisy place to dine any American fare. read more

Texas Roadhouse - The service is quick & friendly! Watch out for the birthday celebrations though, they have to straddle the saddle and get Yeeehahaed! Rolls! - Steakhouses Near Me - Jackson, Michigan

I've been to this restaurant 3 or 4 times know and haven't had a good meal yet. From the steaks being over cooked to the ribs being dry and tough. I've had enough. Not returning. read more

Excellent steak options. I had the Dallas, medium well. It was very tender. The rolls with cinnamon butter are delish, and they will bring you a second basket if you want! I had a coconut margarita that was sooo good (and big). read more

great service/staff. complimentary fresh bread rolls with some type of cinnamon butter. the ceasar salad is good but a a little heavy on the dressing. my first time going, my server told me i can't get dressing on the side because they pre-make a large batch. every other time, it wasn't an issue. their drinks are over-sweetened. you can't even tell there's alcohol in it and it's like guaranteed diabetes in a cup. stick with the beer. my other gripe is that their steaks and prime rib is over-salted... every time. even if you ask for no salt, they either forget, or won't do it. read more

@Texas Road House: Called for call ahead seating in Jackson, MI. No one answered that phone. 35 rings. So called take out. Got put on hold for 10 minutes. We are now going to Outback! Very disappointing, Texas Road House!! read more

The food was good as always but there was a problem with the kitchen and getting our meal within an hour. Though with that said, I give them 4 stars because the service made up for any disapointment. If it were based on our server only, Tracy, I'd give her 5 stars. She was very attentive and kept communicating with us doing all she could to speed up the kitchen. This included informing the manager, Christine (?), who made it right for us in the end. We'll go back and I'll get the beef tips again! read more

We visited the Jackson, MI Texas Roadhouse on June 20, 2021 at noon. They sat us pretty quickly and our server was great, attentive; food was good. Our issue is that where they sat us the a/c was blowing cold air right on us. We were freezing! We asked to move to another table, but they said no and that they would adjust the temperature. They did not. We had the waiter bring us cloth napkins so we could put them on our laps or around our shoulders. We complained about the blower and asked to see the manager several times, yet one never came to our table. Finally, when we were paying our bill, we practically grabbed a manager and then all she did was apologize for our inconvenience -- no discounted dinners, no gift card enticing us to come back, nothing. We will not go to this Roadhouse again, and maybe not any others! read more

I have been to this same establishment several times and quite honestly it has always been a good experience. We have had a couple servers that were just average, others good, but tonight we had a great server. Rebekah/Bekki (unsure of the correct spelling) was energetic, fun, and had plenty of character. You could really tell that she loved her job and genuinely enjoyed her interactions with the patrons of the restaurant. She was absolutely at the top of her game and was super observant on making sure we had enough bread, water, etc. Also the food was timed perfectly and plates were cleared when empty. I can't forget that the food was fantastic as usual. If you stop at this Jackson location make sure to see if Bekki is working as she will take great care of you. She really makes the dining experience a true delight, oh and she had a really cool accent as well (slightly Aussie style). read more

Service is friendly and food is okay but I've gotten food poisoning every time I've went here!! I will not be returning.

For the past 3 times that we have been here we asked multiple tomes for a serving of their awesome bread and all 3 times they never brought any. Really poor service. read more

Had Ribeye ,was very good,cooked perfect not over cooked like most places ordered med rare, should've ordered med, my bad.sweet potato was cooked perfect, best steak ive had in a restaurant in years highly reccomend read more

ordered take out - curbside pickup - no napkins - no eating utensils - i asked for ranch dressing.....none provided. check your orders before leaving the restaurant!! i certainly learned my lesson. read more

When i ordered a drink, they asked for "paper" (their words) photo ID. I'm 77 years old so even severely impaired people can tell that I am not underage. I offered a digital copy of my license or passport. That was unacceptable to them, so I left. They have friendly staff and good food so it is too bad that they only get the one star they deserve. read more

I have been to Texas Roadhouse before so I was really excited when I saw we were getting one in town. The steak here is excellent without breaking the bank. The chili is great and the dinner rolls with cinnamon butter is amazing. I also really like their cocktail menu. The atmosphere is fun and lively and all around this is a fun place to hang out, eat drink and relax. This will be a date night destination for me and the husband for now on. read more

Texas Roadhouse - SO tasty! The steak was perfect!! - Steakhouses Near Me - Jackson, Michigan

Went in for a late dinner. Were seated right away. The place is loud but then again, that's not a bad thing when you have kids the food was good (typical for this kind of establishment), the server very careful with our order, she brought us exactly what we asked for. Loved the bucket of peanuts! Overall a good first impression. Place is full of life and everyone around seems to be enjoying themselves read more

So I'm from North Carolina was in town to visit family went to diner here the hostess people put us back to back booths after I told them we have 8 people so couldn't sit together then are amazing waitress Brittney fixed it for us and gave us the best service we ever got so if you there trust me and ask for Brittney you will love her thanks Brittney you rock it is because of her we will go back because before she fixed it we were never going back but now we will for sure she needs s raise read more

Our waitress name is Amil. She was very nice, professional and quick. The food was prepared well and tasted great. Could not have been better. read more

I would have given one star but the food has been good in the past. I posted a picture of the burnt 'burger' if you want to see what they served me. Pathetic. read more

Texas Roadhouse - My wonderful burnt burger! Thanks Texas Roadhouse. - Steakhouses Near Me - Jackson, Michigan

I've been at this location three times and each time, I've had fantastic service. They cook my steaks perfect, and give me all the bread I ask for. The fried pickles are absolutely divine and I always have to get some when I'm there. The only bad thing about Texas Roadhouse in general is that they don't open until 4 pm. I like to work out in the early afternoon and I would love to stop here more often but I'm not a fan of rush hour traffic. Other than that, I love this place. read more

Love it. Everytime I go there the steak is cooked perfectly and you definitely get your money's worth. And the staff is extremely talented.

My family and I came in the other night for dinner and I saw a cockroach in the bathroom !!!! I've never been more disappointed. Just disgusting. read more

Exactly what I expect from one of the few chain restaurants I actually like. Vanessa, our server, was happy and attentive. Steaks were tasty and cooked right (you can't beat that for under $20), and the Cokes were delicious and never empty. A good unexpected stop while out shopping. read more

Best place to eat great service No more outback!! For me outback has less food at a higher price and service acts like your bothering them . read more

The food was great and our server was good. My husband was bummed to learn that Prime Rib is only served on the weekend. If you have a child with a noise sensitivity definitely bring ear plugs or avoid coming here. Extremely loud and the hand dryers in the bathrooms were extremely loud as well. read more

Texas Roadhouse - Steakhouses Near Me - Jackson, Michigan

Best food and service ever!! Always a great experience! Love the steaks and of course the bread!!! read more