Pleasantly surprised with the food and service. Normally new businesses take a few months to find their rhythm. However, they are starting strong! From the excellent service, fun line dancing and great food. Their early dinner meals are good and I was filled from the portion. My husband would have preferred an appetizer to or a slightly bigger portion. So, just keep that in mind. read more

We've been lifelong Texas Roadhouse customers and have never experienced such consistently disappointing visits as we have at the New Braunfels location. Sadly, the 3 out of our last 5 visits have been beyond subpar. On previous visits, my husband's shrimp was served cold, and today his steak came out undercooked. While mistakes can happen anywhere, the service we received today was what truly ensured we will not be returning. We understand the service industry well because we worked in it ourselves for years, and we are not people who complain lightly. However, our server never smiled once, was extremely short with us, and repeatedly spoke while walking away from the table as though we weren't worth her full attention. The overall interaction felt dismissive and rude from start to finish. When the check arrived, we provided a gift certificate and a promotional coupon we had purchased. She returned the coupon without any explanation until we asked about it ourselves. There was no apology, no effort to explain the fine print, and no guidance on how to use it properly in the future--just a brief, inconvenienced response that made us feel like a burden. This was not a peak hour, but a 3pm dine in. We were seated in the bar area, and because our small table was not being cleared, we eventually had to approach the bartender simply to ask for napkins and a place to put a finished plate. Instead of helping professionally, the bartender gave us a snickering, sarcastic smile and rolled her eyes. Everyone has hard days, especially in the service industry, but basic courtesy and professionalism still matter. Unfortunately, the attitudes and lack of care we experienced made us feel like an inconvenience rather than paying customers. This location seriously needs better training in customer service and hospitality, because if experiences like this continue, they will continue losing loyal customers. read more

I was so excited to see we were getting a Texas Roadhouse in New Braunfels. I have been to many locations nationwide, and I have never had a bad experience, ever. Their steaks are always really good, and do not break the bank. Their rolls are heavenly, and the atmosphere is always fun. I could go on and on selling the greatness of your typical Texas Roadhouse. That being said, the New Braunfels location has some work to do. I understand that they are new, but I have been twice, and both times are not up to the Texas Roadhouse standard that I've grown to love. Before you even get in the door, you've got to fight traffic in the parking lot. When the parking lot was built, it should have been built to accommodate employees and customers. Cars are parked on the curb, so that means getting out of your parking spot, if you find one, is a challenge. I'm hopeful with future expansion in the area that they can expand their parking lot. As stated before, I have been twice. First time I got the prime rib. It was very dry and very chewy. The second trip I got the ribeye, and it also was dry and rubbery. The last time we went they were out of baked and sweet potatoes. If you run a steakhouse, you should know the side to a steak is almost always a baked potato. So that alone can ruin someone's meal. For now, I will skip this location and keep driving to San Marcos. They have work to do here, and need to perfect things to uphold the Texas Roadhouse standard. I will return to this location, but it will be a while. When I do, I will remove and/or edit this review. read more

On this adventure we wanted to try the new "Texas Roadhouse" in New Braunfels. As you enter you notice a good size of seating in the waiting area and a warm greeting from the personal at the counter. They take your name and if there is seating they'll seat you promptly. The server was excellent and extremely helpful as most of them are at the restaurant, which is very much appreciated. Upon taking your seat you are given those sweet rolls with that savory butter, it's like they call you from the basket. Now the main reason for coming the food, you have a large variety of options, from lighter to something more. I choose the "Chicken Fried Chicken", with Chili and a Side Salad. The main dish was seasoned great the flavor was outstanding, the chili was just right with this cool weather. Overall this place is an excellent option in the New Braunfels area. read more

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My wife and I have been to many different Tx Roadhouse and keep coming back for their great meals. We decided to celebrate our 29th anniversary at the fairly new location in New Braunfels Tx. We had a very charismatic waiter named Trevor that said all the right things. We had a great meal, atmosphere and service were great. My biggest disappointment was as we left I walked by the counter where you can select the steak you want and noticed the steak I selected was still in the meat counter with the tag in it!! Our waiter Trevor walked by and we showed him but it seemed it wasn't a big deal. At the end of the day we felt we were cheated in a way! We won't quit eating at Tx Roadhouse but we might not go back to this one. read more

We decided to have lunch there 2 days ago. My guest ordered a Texas tea! It was a glass of what looked like green tea with a shot of apparently rum. Outraged at $9.99 price for a penny worth of tea and a short shot of rum. She said it tasted awful. We didn't complain because I already sent the Texas ribeye back. It was so heavily salted that I couldn't eat it! The baked potato was delicious but lukewarm at best. My guest enjoyed her filet and the fried whole okra. The service was sketchy with different people bringing us food. On a positive management was pleasant and replaced the steak sans the salt! It was an $87 lunch including the tip. We will probably return to this location. Be sure to tell them if you don't like heavily salted food. read more

Let me start w i LOVE tx roadhouse. however, since this location has opened i have been three time and either the service is off and it takes forever to get an item like more butter for my delicious bread or the waiter looks overworked. I keep going back because the food is always decent but even the my fav food (the rolls) end up burnt. it is a typical tx roadhouse i think this location is just struggling to get accustomed to the busyness. read more

I came into Texas Roadhouse with high dreams and a low belly. I came during early dine and not only was my meal cheap my steak was PERFECT! Might I add brighton was the best server i've had at a restaurant ever. I was greeted with a radiant smile, a warm personality, and she was so attentive! She taught me things about myself that I would have never known. I WILL be coming back to Texas Roadhouse, and only this one, just so i can see brighton! read more

Love the food and service. Very warm and inviting and the prices are reasonable. Quality of food is excellent.

Staff never wants to work and always has an attitude - specifically at the hostess stand. They care more about gossiping than serving their guests. Last time we will attempt to eat here. read more

Food, sides, salad and rolls are great. Service is excellent. Ambiance is good. Can get loud when they are busy.

Service, was horrible. Took 2 hours, and got our drink late food late and only saw her 2 times and never again until it was time to check out. Then took 20 min to get checked out. Food was wrong for multiple people and over cooked on all steaks. Definitely won't go back to this one. read more

Steak was awesome, as was blooming onion. Service was top knotch....negatives...don't order the salmon (super fishy taste not good and also the seasoned rice tasted like mush) Salads were good, everyone was very friendly and smiling. read more

Parking is terrible, poor planning during development, should have known this would happen with location on side of freeway. Been there 3 time pick up orders, 1st time great 2nd and 3rd time terrible, order was wrong two times in a row. Kids working what do you expect from young adults, mistakes and obviously poor management. They haven't even been there a month wow. What a tragedy for a great restaurant. read more

Food was great, always great. Also, service is always awesome. And the atmosphere is always pleasant. #food #service #atmosphere

Visited for the first time new location in New Braunfels Tx. From getting on wait list to checkout, all was fantastic. Our server Joslyn was great. Friendly and attentive. Food was great. Music, dancing and atmosphere were outstanding. read more

My meal was awesome so perfectly cooked, a slight delay in serving, but it WAS their first two weeks. I was there with a group celebrating a birthday. The line dancing, and cheers were unique and lots of fun.. Waa Hoo! The Parking lot is lackluster but workable.. this would not keep me away. PATIENCE Grasshopper! (Kung Fu reference.) our server was dialed in, and we had an expediter..Fun, though busy. Bravo Roadhouse! I am craving another New York strip. read more

Kiana is the best serve there. Always very kind and generous. She also makes sure that our drinks are never empty!

This place is terrible. We decided to try it because we heard the rolls were good. Five minutes after we put our name on the list they say their system went down. They start putting people on a list but not in the order that we came in. Everyone in the waiting room was upset that they had to wait while others that came in behind them got seated first. People in the waiting area said the same thing happened here last week. Worst hostesses, no manager came over to tell us all they lost their wait list and they would have to start over. Cheap places have bad service and that is exactly what we got. read more

Just opened up first time being there, bad experience with friends was very disappointed with the food was burnt manager was very nice and courteous and did not charge us for the meal. Very impressed with the server. David and the manager was very nice and courteous about the cook, she saw the food and she did not want to charge us. Did the right thing will definitely come back Very nice and courteous about the whole ordeal. No parking a line of people outside the door but wait at very patiently for our turn thank God we have reservations at 6 o'clock. It was Friday night, one of the busiest nights what to expect a long line very pressed with the manager and our server David Nice kind and explained everything about the situation. They just opened up trying to deal with a lot of issues. very very impressed. How they handled. It would definitely go back. read more

Waited for over an hour to be seated party of 2. Got the text told the lady with the table and she didn't put us on deck so people after us were being seated. I talked to the lady behind counter and she was the only who could put you on deck and then the little girl got an attitude because I was not satisfied with the response of only I can do it when she wasn't even at the counter when I received the text. My mother and I walked out. read more

It was ok. Steak was dry and the rolls were a little burnt on the bottom. Chili had chewy pieces, wasn't really a fan. Place is new though so I understand they have some kinks to work out. Our server was great. read more

Delicious Ribeye with baked potato and salad. Rolls are excellent. Great experience when we went.

Glad we did a call ahead. This place is always so crowded so we decided to pass our normal Saltgrass and figure it out. I don't know what the hype is. It's full of people. A party of six sat in a little booth, I don't know how they even have room to lift their arms to eat. We were comfortable at our table because we were at one of the tiny tables for two. Our server was excellent. The Michelob ultra beer on top was good and cold. The frozen margarita tasted like I would be very surprised if I got any tequila in that drink. I wouldn't order it again. My husband ordered me a second one and in many places if I had two margaritas, I would feel it that one. I swear there was no tequila. The fresh bread was so hot, You could barely open it to add butter, it tasted like my grandma's. I ordered a salad. It was OK nothing exciting. When my steak came, it looked like it may be touched the grill. The baked potato was tasteless and lukewarm as was the steak. I only ate half of it because it wasn't really warm enough to eat. My husband's medium steak was pretty pink inside but pretty charred on the outside. He ate one bite of his rice and put it in the dishes for them to pick up because he said it wasn't good. He said the green beans tasted right out of the cans, not fresh. We had the blooming onion, parts of it were a little overcooked and some of it tasted raw. I'm not sure what the hype is to make people wait so long to eat here. I will go back to my normal Steak House. read more