I visited shortly after opening (about 20 minutes in) and noticed a line, so I joined it. There was no greeting from the hostess, which I initially overlooked since they had just opened. However, when another party came in behind me, the hostess, Emily, immediately acknowledged them, asked for their party size, and took their information. I then approached her to let her know I was there as a party of one. Instead of a simple greeting or welcome, I was met with a flat 'Do you want to sit at the tabletop?' The tone felt dismissive and off-putting. At that point, I chose to leave. I came specifically because I was in the mood for Texas Roadhouse, but unfortunately decided to take my business elsewhere due to the experience." read more

We come every week . It's 90 miles roundtrip. I get grilled shrimp and my husband ad mom get steaks and we spend around $60. Normally the manager is by our table a couple of times. Today my shrimp was gray and mushy and smelled fishy. I have been throwing up all the way home. Our waitress took it to her manager and came back out ad said sorry about the shrimp. They were not busy . It was around 3:45 PM when we were there. Normally the manager comes by today we did not see her even when I could eat the shrimp. I am sure they won't miss our business but if I was that manager I would come out every time there was a problem. After all every other time she has said I am the manager if you need anything have them get me. Today she had an opportunity to at least acknowledge the issue. read more

Got a gift card so I didn't have great expectations BUT I was pleasantly surprised. We ordered online and were happy to see that there was an easy process. The food was delicious! I got the burger with fries and my husband got the full slab of ribs with corn and a loaded baked potato. It was very good! Made for a nice weeknight dinner. read more

The Texas Roadhouse rolls are always really good, I bring real gold butter and my own honey. Went to save money, early dine menu, Sirloin w Sweet Potato. The steak seemed pretty cooked, over cooked barely lukewarm and Sweet potato was also barely lukewarm and under cooked. Inside not very soft, as it should have been. Not good service from are waitress, I had to ask another one for lemons, she never brought. Then when it came time to pay the bill, she said oh you can leave it on the table, but I needed change. She never was seen again, we tried to pay at bar area, they said you must pay at the table. So we ended up racking are credit card, instead of waiting around for her to find her. I'd rather order off a kiosk and pick up my own food, instead having a waitress that did nothing, Another person brought the salads, and another person brought me peanuts, plus another person for lemons, I think another person brought us the food. read more

Texas Roadhouse - Sirloin steak over cooked w Sweet potato under cooked - Steakhouses Near Me - Rome, Georgia

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Had a long-tedious day so, i stopped in Texas Roadhouse for a end-of-day cocktail and bartender "Sam" made me this delicious and very pretty Blueberry margarita. Sam's bartender-service was exemplary. I suggest if you're visiting Rome, stop by Texas Roadhouse. Food's awesome, food price-point is decent. I was also fortunate to witness the staffs' appreciation "dance-skit" performed every 45 min. for the customers; which displayed the spirit of awesome team-work. read more

Texas Roadhouse - Sam's -made Blueberry Margarita..DELICIOUS! - Steakhouses Near Me - Rome, Georgia

I'm in town for work. I sat at the bar and Brianna was working as the bartender. She greeted with kind words and a smile. Took my drink order and gave me a few minutes to decide on the meal. I ordered the New York Strip MWell with a salad. The beer was already in front of me when the salad came out a couple of minutes later. One of the managers delivered my salad and let me know if there were any issues to ask for her. The clientele was varied but mostly families with older kids. A little noisy but that's to be expected for a good crowd of people. The steak arrived and was cooked perfectly. Very enjoyable evening in Rome, GA. read more

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HORRIBLE! Not busy at all on a Tuesday evening after ordering waited an hour and 15 minutes to get a roadkill with raw onions, no mushrooms and the steak was so hard. You could not even cut it. You could see the picture. The blooming onion was also raw in the middle with dough and batter, the onion was raw and the top half of the onion was fried so hard you would almost break a tooth. Waitress was super friendly and super quick to the best of her ability. She just kept advised she was sorry that they cook in the back was not a normal Cook. It was a fill-in. Obviously he was the freaking dishwasher. read more

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Environment was loud (mainly due to loud music) making it hard to carry on a conversation with wife without yelling. Bread was excellent, salad and steak were ok. Baked potato was cold. Only one beer on tap, waiter said management screwed up order. $5.50 for Miller Lite in bottle, way higher than other steakhouses in area. Very disappointed with experience. read more

The food was great. The service was also great. My parents and I did wait awhile to get a table. But that is normal for a Saturday. Overall, it was a good experience. read more

3 people in our party.All 3 meals less than acceptable.1 steak super tough.1 steak (prime rib) more fat than meat,end piece,bad flavor.1 vegetable plate had carrots so hard you couldn't bite them.They were extremely slow replacing 1 of the steaks and we opted out on the others.Regular customer and all previous visits were great.This visit has seriously deterred us from repeat business.Staff really seemed uncaring although they offered replacements.It was almost like visiting a different establishment than the one we had frequented many prior times. read more

ZERO STARS! I love Texas roadhouse but not this one! My waitresses name was Ashley she as sweet but, she sat down to talk to a man right across from us with know me and my group needed some refills on some soft drinks. The food was mid. the chicken crust fell of by just sitting on the plate. They were also out of prime rib, ribs,coke, and PEANUTS. HOW IS TEXAS ROADHOUSE OUT OF PEANUTS read more

One of the worst times. Over an hour for food that was over cooked and cold. Store manager came over and asked about the food told her it was cold and over cooked. You could taste the unclean grill. She asked if she could remake it and we said no. Since it took so long in the first place. And then expect us to pay for all of it and gave us a 20 gift card for next time we came in. Won't be a next time. read more

You will not find a better deal for a steak dinner. VERY clean and excellent service these days. Decent steak with sides @ $15. read more

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Food was amazing! The environment was great and we saw them do their dance. The service was fast, however the waiter was high on something and kept stumbling her words and even bumped into the table and held the table so she wouldn't fall. She was nice and very helpful but with being able to tell she was high and the experience after it was a little weird. read more

No more porterhouse, what?!? When we go we always got the porterhouse and I was looking forward to it for my birthday. The excuse we got is that their supplier is out which I'm thinking was not accurate. We walked in at around 4 for an early dinner. The hostess asked how many, we looked around and said 2. There was no one else around. She then asked, "can I get your name?" Uh ok. She took a printout, taped it on the station and a seater with a tray grabbed it right away, got utensils and bread then called out my last name. We were the only ones there and she was standing right there the whole time. Not to judge nor put down in the least but she appeared to have some special needs which is fine, it's just the whole interaction felt weird. We were asked to pick a steak but I saw no porterhouses so we just said we'd order from the menu. It was a huge disappointment they did not have the porterhouse anymore. When the wait person came by and took our drinks, she asked if we wanted rolls when a basket was sitting right there on the table, "no, I think we're ok" weird again. Drinks came and the server asked what we wanted. She sounded like a robot, upselling everything. Not cool. "All I'd like to have is the strip medium well, salad with blue cheese and corn, that's it." Would you like to add fried onions or mushrooms? How about some shrimp on top, can I bring you an onion blossom? Maybe some pickles? Just stop! When I said all I'd like it meant it's all I'd like. She was a bit irritating calling me and my wife "sweetie, hon, sugar" were old enough to be her grandparents. It was inappropriate. Not much personality. Our salads came and we had about 3-5 minutes to eat those before the steaks came out, super irritating. After another 2 minutes the manager came by and asked how was everything, is your steak cooked ok? We hadn't even cut into them. I told him "I hope so" The steak was very good and very tender, I can't complain about the food. Across the street is an Outback that we tried a few weeks earlier and it was tougher than shoe leather and super gristly. We will never go back there. The ambiance is the same as every other Texas Roadhouse. The dining room was still rather empty when we were leaving but there was about 12 people waiting to be seated. I looked at them and asked why are you all just sitting there, there's plenty of open tables. They only shrugged. There was no need to make those folks wait, the front of the house is extremely inefficient. Another thing that rubbed me wrong was they were conducting interviews in the dining room. I'm guessing there's an office in the back. Since the food was very good, I'm giving them a 4 star. I'm sure the server was doing the required upsell so I don't think that was her fault. I want the porterhouse back! No excuses and stop the lies. read more

I was really hoping the 2 star collective review here was a mistake, but alas... I think it's well earned. Shortly put, none of the modifications I asked for came out correct (no croutons on the salad; a side of ranch to go with the baked potato), and the meat on my entree came out undercooked. It also was a loooong wait for the food, which was surprising given that we came in the early afternoon (around 1:30, so after lunch rush) and it wasn't packed. On the upside, our waitress was just as nice as can be. Given the unfortunate lingering memory of biting into undercooked chicken, I'm not planning on coming back here. My suggestion would be to go across the street to Outback, or up the road to Longhorn... this one is a solid 2 stars at best. read more

It's just ok. Not good, not bad. Food is a hit or miss. I think it depends on who's cooking that day. Getting seated has become an issue. Went there today after they had just opened. Very few people there and we had to put in our name and wait 30 minutes to be seated. Ridiculous. Waitress was good and friendly and today's food was decent. The last time we went there the food was overcooked and chewy. Overall, I would give it a 5 or 6 out of 10. read more

LAZ WAS THE BEST. He was so attentive. Everything I asked for, he brought immediately. He was so funny and so enjoyable. GIVE LAZ A RAISE!!!! I LOVE HIM read more

Texas Roadhouse - Steakhouses Near Me - Rome, Georgia

The service was great.Our waitress was very personable. Food was delicious, the steak was good the salad was good, the mixed Vegetables needed a little bit of butter or something on them and maybe some salt and pepper they seemed a little bland. The only reason I gave it four stars instead of five is because while waiting outside to be called in, I noticed things were a little dirty...there was trash laying around and it looks like the sidewalks really could use a good pressure wash they were kind of dark and dingy and dirty. So my first impression wasn't good, I'm glad we gave it a chance and had lunch. It was very good. read more

I used to love going to Texas Roadhouse back in the day, but the one nearby closed permanently. We then moved to Rome and found this location and were excited to bring the kids and enjoy a great dinner. Every time we drive by there the place is packed. I just don't get it after eating there once... I ordered a filet and it was tough and overcooked - came out medium well and I ordered medium rare. The service was slow and the sides were average at best. Even the sweet tea had that weird funk that happens when you don't clean the dispensing nozzles. This place is a small glimpse of itself in it's prior glory - fix everything. Note to management - I'm talking fire sale - everything must go and be replaced or repaired. read more

I'm pretty sure by now everyone comes for the rolls, and they should be sold in stores! But there food isn't it. I'm rating their food a 2 out of 10, let's get some better cooks! Thanks read more

Celebrated my birthday there and have to say this place holds up to other Texas roadhouses I've visited. This place is super busy but food was cooked really good. The service was good and I like the way they let you call ahead during covid that helps. We came in and got seated read more

Great steaks and salads. Love the margaritas too. I will definitely be back!!!!!!!!!!!!!

I am floored by the rudeness of this place. Never mind the hour wait as that was to be expected during the holidays. What really got me is the fact that they are making people ...ELDERLY people wait out in their cars or outside. In the spring and fall, I can possibly see that. It is COLD outside with a wind chill factor. You really are going to make elderly people (75+) wait outside in this cold....HUH??? The girl signing up the wait list was just cold (no pun intended) "We are telling everyone to wait outside" I said..."There are elderly people here" I was told it doesn't matter. What in the actual heck??? They are paying YOUR salary and you are going make them wait in their car or stand outside.....?!?!?!?! read more

Chicken on my salad fried hard couldn't chew it. Falcon is very good manager. He told us if booths were empty we could sit there told on girl. Cause she was smart elect that day .so when we went again we wanted to sit in booth. She pops off real smart no you can't do we go to bar I look round she puts couple in that booth all on that row are empty. I look round at her. She's got this smurkey grin on her face with those long batty false eye lashes she walks by smile looking up like saying well look what I done I should have told falcon ..this made twice. He wasn't there last time .happens again I will go to corporate office report her read more

This location was amazing when it first opened, but has been in decline. I have given it my last try last week for dinner, and I will not return to this location. The staff is rude, hostess has no personality, we sat on the on deck for 20 minutes before being seated AFTER doing online check in and being brought inside, the food was TERRIBLE, nothing was cooked right, and so on. The steak was disgusting, and hardly even cooked. Medium well should not be cold and gummy inside! $60 wasted. Won't be going back read more

I gave this place one star because the server was great. However - The volume of the music was ridiculously loud. We couldn't hear each other speak. When we arrived the manager was yelling at one of this employees to tell customers to move their cars. Unprofessional. We ordered appetizers and they brought out our salads before the appetizers. The kitchen lost our ticket. When I asked about our appetizers (not our server) one of the servers was rude. When our meals finally came out they were cold and gross. We paid our check and left. Disappointed! read more

Every time I have gotten a to go order it takes 1 hour and they cooked the steaks so well done, they are burnt!! I ordered it to be cooked medium. read more

I Placed my order on the App. for pick up curbside. It was 5:15pm.. the order was scheduled to be ready at 6pm.. Needless to say at 7:30pm they came out with my receipt stating that they had handed my order to the wrong customer and that it will be 30 more minutes.. read more

Well to start it off I called in my reservation at 1pm for 7:30 and I had a party of 9 they completely forgot about it and refused to seat my party unless I had 7 of the 9 members and when we finally sat down they put us at an extremely small table and the manager came up to my party and completely disrespected all of us by accusing us of vaping in the restaurant, it was disgusting and really rude. They food is very mid and the service at this particular road house was the worst thing I've ever experienced in my lifetime I would not recommend it to my worse enemy! read more

Another great restaurant that is long overdue in Rome. They have by far the best ribs ever. Their salads are fresh, great thousand island dressing. The bar is nice if you are open to sitting there. Service is excellent. One less star because a blue moon was $6. Ouch. read more

Rome, GA. 'Texas Road House' November 11, 2021 Thu. 21:25 check out Poor and shameful Veteran treatment on Veteran day! They advertised with big banner 'Free meal for Veteran on the Veteran Day' for over two weeks. Then when I arrived with my wife, and show Veteran ID. the manager Sumner, three times highlighted that the diner is on her... (not "ON US") when she put my name on the voucher. Then another person take me to the glass refrigerator where was laying some dry steaks with some tear papers with number on it, and she ask which steak I like to have. I say that I like to see the Menu first, but when she insist, I pointed on one. At the table, I give the waitress the Voucher and pointed that I like to use it. Because I already chose the steak, my wife chose the chicken diner. They run out of Coca Cola, so the only choice was Died Cola and Sprit. When my wife ask for Hot Tea, they have no clue what is a Hot Tee. She did not hesitate to ask how long I had lived here as no one ever ordered hot tea. - Longer that you live baby, over 40 years in Rome. (Later they find out what it is the hot tee, and they served it). The steak was tough, and my wife holds me, not to complain. The rice that I order, taste like nothing I tasted before, and they replace with a Stake-fry. At the check out when I got the receipt, was coffee that I do not order (later they remove), and zero discount for the coupon she took when take order. When I ask how about the coupon for Veterans that she took when she take order, she say that the Steak was 8 oz. not 6 oz. and the chicken was "Herb Crusted Chicken" NOT "Country Fried Chicken" (even the price was same $11.99). So I ask for the Voucher back, and manager. The Manager Sumner returned back the coupon, and say the same thing about the stake and chicken. At the end, she add, that I can use the coupon on the next time visit. - There will be no next time visit, not in Rome "Texas Road House". I do not need the voucher, or free meal to go to restaurant for dinner, but even after I served 8 years in the Vietnam era, what is for, the crap "thank you for your service". Shame! Bad experience, never come again. read more

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Just had the WORST experience at Texas Roadhouse in Rome. The waitress took my drink order and had to tell her THREE times for her to get my drink order right. We got there at 5 pm. We finally were seated at 620pm. We got our appetizer at 7 pm. Finally asked about our food after 4 people came in after us and they got their food before us. The waitress said let me check on it. The manager then talked to us and we told her our frustration and after all that the waitress NEVER put our order in AT ALL. I M very patient but good grief. So we told the manager we were leaving. She said i can have your meal in just a few minutes. I said no thanks. Then on the way out the waitress chased after us begging to come back and sit down. We just left. What a horrible experience and ruined evening for my family s dinner. Judy was the waitress we had. Brandy was kind and empathetic to us. read more

placed pickup at 6:30. it wouldn't be ready til 7:45. got there at still it ready. got food at 8:30

On scale of 1 to 10 I give it a 2. The burger was really good. Ordered boneless wings for appetizer and it came after our main course. Not to mention it was mostly fried breading. Asked for mustard, after waiting for 5 minutes went ahead and ate burger. On last bite my mustard came. Over all just not very good. Service was not good at the bar where we sat. Really only reason ever considered eating there was had a gift card. Was first and last trip. Wouldn't take much to improve. read more

Jessie aka JR, best waitress I've ever had! Great energy and anything we needed she was on it. 10 outta 10 she's a real one! First time at the New restaurant was a good experience! read more

Another excellent meal here! Came in as usual for my "treat myself" lunch, as this restaurant is easily able to accommodate my dietary restrictions. My server Kelly, after seeing that my steak was not cooked to order, immediately called over her manager to correct the situation. Brandy the manager then brought out a brand new steak, and upon seeing that it was still incorrect, she comped my meal. Even though they made a mistake, they were quick to correct things and to make sure that I had a meal that I could eat - couldn't ask for better service than that! Definitely will be back, I love the brand and the employees at this location are top notch. read more

We called ahead a 4:52 and got inside to our table at a 5:48. The only hour was us driving here. The bread got here before we could order no complaints. Good service. Drinks got here fast. read more

My dad used to buy ribeye steaks from Omaha Steaks. I loved them. Saturday, Feb.5th, 2022 about 5 p.m. my wife and I ate at Texas Roadhouse in Rome, Ga. with another couple. I ordered a ribeye steak. When they brought my plate, my steak looked more like a chuck steak than a ribeye. It was full of fat and gristle, was about 1/4 inch thick at one end, and definitely was not a ribeye. I didn't say anything because of the couple that was with us. I should have called for the manager and complained on the spot. I may not ever return to Texas Roadhouse, but if I do and such a thing were to happen again, I wouldn't hesitate to call them out. I would advise anyone else to do the same. read more

I've been coming to texas roadhouse my whole life and i've never been more disappointed. My server was being super stingy with the bread and had an attitude. I'm not one to write bad reviews but this will be a place i never return to. read more