Did this place shut down? We have called several times and it says number is out of service…read more We have had their water softener and filter for 4-5 years & it has been great, but something has come up and needed them to look at it or at least talk to them about it. If anyone knows something about the company or can suggest another good place to call someone else. Thanks so much!

our experience has been if you need any maintenance from them don't bother calling. Your call goes…read moreto a voicemail that has not been set up. And don't expect a call back, won't happen. I had to call another company that does answer their phone, and does maintenance calls after they install. Regrets about using this company. Possibly even more once the other company comes out to look at and service our water softener system soon.

Problem explained and resolved quickly. Agent was friendly and on time. Provided estimates before…read moreservice provided

I had an issue with my app on my phone with the water softener that Alamo installed last year…read more Joshua came out and got me reconnected. With Alamo water you get first class Support with their system. That is absolutely due to the leadership of Alamo Watet company.

PlumbSmat was the only company between San Antonio and Aston that could respond in the same day and…read morefix a leak. Bravo to Cody and Paul. Excellent work, great people

I ended up going with an old plumber I thought had retired. I had my toilets both fixed and am…read moregood to go.

So far I am extremely pleased with the customer service, knowledgeable and kindness. Just moved to…read moreTexas on a property with a well. The iron level is high and when I reached out to them, I had a response the next day and an appointment the following day. Marc came out and was extremely helpful. They are coming this week to installation of the Iron removal system. Hope it all goes well. The cost is reasonable so I hope the service continues to be superb.

The people at Culligan in Kerrville are some of the most friendly, customer service oriented people…read moreI have ever met. Professional and excellent service, as well! My water softener is wonderful! It has helped to alleviate that white dishwasher mineral residue, and my water heater isn't breaking every 6-8 months like it used to due to lime build up. I am sure it is also better for my hair and clothes as well! I highly recommend this place and their services!

Great job performed by great technician. Work was completed in a timely manner and the price of the…read morejob was very reasonable.

good work, fast The invoice served me well to establish that…read moremy excessive water charges could be refunded with the water company. The balance of speed, accuracy in estimating, assessment of the issue and overall price were a good value.

I am very happy with the service I receive from Aqua-Man. I recently had there water conditioning…read moresystem installed at my home and they have returned to test the system to ensure it was working properly and to teach me how to maintain it.

What's the average lifespan of a water softener? AI Overview…read moreWater softeners generally last 10 to 15 years, though high-quality units can operate for up to 20 years with proper maintenance. The lifespan depends heavily on water hardness, water usage, and regular maintenance, with cheaper models sometimes failing in 5-7 years. My 29 year old water softener that Aqua-man installed finally gave up last week. We had them install the new and improved model and is working perfectly. It only took less than 45 minutes to take out the old and install the new. They even filled up the salt tank with salt that they brought. The R.O. filter is still doing great. They know everything about conditioning any type of water issues I may run across.

We bought a home with a 5-year old Kinetico water softener. The water in the house would come out…read morefrothy and SUPER salty. We had Kinetico come and service it. They said that the issue was that we needed to replace the PRV out by the street, which would cost $1,000. We had a non-Kinetico plumber come out to change out the PRV and see if he could help solve the softener issue. The first thing he pointed out was that the Kinetico filter hadn't been changed in what looked like years - yet the Kinetico service peeps had been there "servicing" the system just a few days earlier! The non-Kinetico plumber noted that he wouldn't touch a Kinetico system, but he showed us how to change the filter and charged $200 to replace the PRV. (One fifth the price of the Kinetico quote.) The PRV and filter change made no difference in the salt water issue, so we had Kinetico come out again. (Another $250 even though it was under warranty.) They came out again and replaced some small components in the system head, BUT also said that they recommend that we replace the system with one of their newer models because our warranty was about to expire AND the salt would probably return. OR add a dechlorinator, but they couldn't say if that would actually solve the problem. The new system would be ~$7,500 if we bought it before our warranty expired. It would be more expensive if we waited a month (after the expiration date). (They try to upsell on the phone and when they come out. It is a constant thing with anyone we speak to.) Three weeks later the salty water returned - extreme frothy, salty water. When taking a shower, it is as if we are bathing with ocean water. I generally wash my face afterward with bottled water to get the salt off my lips. Obviously, we can't drink the water like that. So if you crave salt water and want a softener that will last less than 5 years and want to pay $250 per service call (when under warranty) Kinetico is the choice for you. It has been a very disappointing experience. We are replacing the system with a less expensive but hopefully more reliable system.

Despite my initial high expectations of this being a reputable company, I have encountered numerous…read morechallenges from the outset. I have had several technicians inspect the unit, and three units have been replaced by "master techs" who have been unable to identify the cause of our excessive water usage, which exceeds 15,000 gallons during our absence for the majority of the day.Upon consulting my own plumber, I was informed that the water softener is the root cause of the leak. Following my plumber's confirmation of the issue, the unit was shut off, and my water bill returned to its normal state.However, this company has yet to refund me for the water bill or resolve the problem within months. Despite numerous continuous conversations, no solution has been found. When I have requested a refund and the removal of the faulty unit, my account remains unresolved, and I continue to face difficulties with Hope to just have them removed from my home and my credit