1. The 20 MSP

    1. The 20 MSP

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    Santa Cruz, CA

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    8 years ago

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    People searched for IT Services & Computer Repair 407 times last month within 15 miles of this business.

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    Fix Station

    Fix Station

    4.3
    (119 reviews)
    $$

    The guy who helped me with my son's iPad was very honest and didn't take advantage of us where he…read moreeasily could have. He gave us great advice

    On January 7, 2026, Fix Station diagnosed my iPhone 16 Pro as having a damaged motherboard and…read morepresented me with the option of trading it in for one of their phones. I was sold a used, unlocked iPhone 16 Pro from their display case for $850 cash (they do not accept credit cards), based on the representation that the phone was fully functional and suitable for normal use. Within hours, the phone showed serious defects, including failure to charge properly and rapid battery drain. I returned to the store within 22 hours (January 8, 2026) to return the phone and request a refund. The staff refused to refund me and claimed--without evidence--that I had damaged the phone. A partial refund was briefly offered and then withdrawn after a heated confrontation, which I recorded. I clearly stated that I did not consent to repairs and did not want a newly purchased phone to require fixing. I requested only a refund. Law enforcement was present to document the refusal to refund a defective product. I have since sent a formal demand letter requesting a refund and have received no response. I am now preparing to pursue this matter in small claims court. I paid $850 cash for a phone that did not work, lost my trade-in phone, and was forced to purchase a replacement elsewhere just to be able to work. I would strongly caution others before doing business here.

    The 20 MSP - itservices - Updated July 2026

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