Dr. Anderson is really great. She is kind and caring and takes the time to explain everything to you. I have moved several times, so have had several vets for my 12 year old dog, and I would say she's been one of the best. The vets here do seem to be more conservative than others, so I do try to get all the information I can to make an informed decision about if my dog really does need whatever test is suggested. They are also more expensive than other vets I've been to, but I trust them and know my dog has been really well cared for. I am sad to have to find a new one now that I have moved again. Also, their boarding is really great. My dog is scared of going most places like the vet or grooming, but he loves the boarding place. He perks up every time we park in the lot. I know they take really great care of him and they always seem to love having him there. read more

Treated our cat for hyperthyroidism and she is completely healthy again. It is so wonderful to have our sweet cat back to normal. The procedure is pricey but it beats having to pill your cat twice a day forever with a medicine you have to wear gloves to administer. And the staff gave us updates on how our cat was doing the entire time she was there. They were very caring. read more

We've been taking our pets to Dr. Anderson for at least 10 years. She's patient and listens. She cares about the pets and the owners. The staff is always very professional and helpful. So grateful to have a neighborhood that I can trust. read more

The owner was super rude and had no empathy for others. Treated others how she felt was ok with her. Loved the people I worked with and the dogs and the customers especially the manager but she was abrasive and didn't have a good experience meeting her. Great pay and great benefits but owner is super intense and not interactive or makes you feel welcomed or feel comfortable. read more

Scummy staff and owners who put the bare minimum effort in to taking care of your pets. I would highly recommend using another hospital for your pets medical and boarding needs read more

A Great place to bring your loved ones. Great staff and Dr Anderson was super! I highly recommend this place.

I was really impressed with how they were handling taking in the animals for their check ups and how they have the vet call you while you wait outside. The staff have always been kind especially the vet techs, and you can tell they truly love animals. The downside: the cost of services here is unbelievable. I got charged for a medication $67. The same medication is available online, without a prescription for $47. Nail trim? $20. Anal Gland expression is $27. These prices are through the roof. Just for the vet to see the animal is $59. What started off as an annual check up ended up costing me nearly $300. This is completely unacceptable to me. I unfortunately will not be returning. While I appreciate the kindness of the staff, there is no justification in how overpriced the services are. read more

I've been taking my dog here for the last 6+ years, but I'm ready to go elsewhere. I've always had good experiences with the front desk and technicians, and most of the actual veterinarians, with the exception of Dr. Anderson. The problem is that Dr. Anderson is the only full-time vet (I think she's the owner too), and beyond her it's revolving door of part-time vets....which means that sometimes you're probably going to get stuck with her unless you have the luxury of waiting for an opening in another vet's schedule. Compared to the other vets I've had, Dr. Anderson takes less interest in my dog and in trying understanding her issues, fails to provide any useful insight or advice, and spends less time with us overall. For example, why might my dog have a lifelong tendency to chew her paw pads so much that they come off? Maybe she needs more exercise, wonders Dr. Anderson. When I tell her she gets plenty, she wonders, maybe she needs more? OK, yeah I'm sure that'll solve it. Or when Dr. Anderson prescribes ear drops for my dog's ear infection and I explain that she won't let me do it, she says, well you need to work on her training so she will accept more handling. Yeah, like I haven't tried that already, and like that's really going to help me get 8 drops in each ear for the next 14 days -- great advice, Dr. Anderson, you're so helpful. And thanks for the $70 prescription that I had to throw in the garbage because you didn't want to listen to me. I also find Dr. Anderson to be kind of rude. For example, when I noted that my dog does not like coming to the vet, she said something like, "well we don't like her coming here either." Real nice, Dr. Anderson, you're a class act. The Animal Hospital is pretty expensive although I can't speak to how it compares to others in the area -- maybe that's just par for the course around here. All I know is, it usually ends up costing me at least a few hundred dollars each time I bring my dog there, sometimes more. read more

I love The Animal Hospital. Dr. Anderson is my regular vet and she is wonderful, and I'm not just saying that because she flatters my cat (although that doesn't hurt). :-) It's mostly because she is caring and knowledgeable and up-to-date on the latest research, as well as being friendly and personable. I trust her completely. I never feel rushed out the door when I'm there for a visit - she takes the time to explain everything carefully and answer all my questions. Another thing I like is that everyone in the entire office is friendly and actually seems like they like animals. It might sound strange, but feeling like all the staff who work in a vet clinic actually care about animals is important to me, and believe it or not, this is not actually all that common in other vet clinics, in my experience. At The Animal Hospital, I've had nothing but great experiences with the front desk staff and with the vet techs. I've also seen one of the other vets once when I brought in a stray I rescued, and she was fantastic too! For a lot of us, bringing our fur babies to the vet is an anxiety-provoking experience, and having caring and friendly staff is so helpful. Another thing I love about this clinic is that they do an incredible job at providing information. They have great handouts explaining procedures that really help answer questions and reduce anxiety, and for certain procedures the vet will even send a personalized email with aftercare instructions. They also go above and beyond with follow-up, always giving a phone call to check and make sure everything is okay the day after any kind of procedure. I can't say enough good things about this clinic! read more

My cat now receives better health care than I do. Bravo, United States of Frivolous Lawsuits & Unaffordable Health-care/disinterest. I took Midna to another vet when I first arrived in this town, who diagnosed her hacking and wheezing attacks as mere allergies, and who suggested that further testing would cost a significant amount, and where any new diagnosis would likely be untreatable. As seasons passed and the attacks continued, I found this diagnosis more difficult to accept, let alone believe. That's when I took her highness to the Animal Hospital of Carrboro (AHC), and our lives changed forever. No, really, things changed. Midna's new doc, Dr. Dorsch, rolled out the red carpet and never rolled it back up. He agreed (I like it when people agree with me) that it was unlikely to be allergies, and more likely to be a list of other things. This list was the list of things the other vet had warned against testing for due to cost/inability-to-treat. Dr. Dorsch, however, recommended we test one possibility at a time, according to cost, likelihood, and treatability. First up? Cat asthma, testing via xray. Diagnosis? Cat asthma. Treatment? Some inhalers. Problem solved! Midna has been nearly attack-free for 8 months. During that time, Dr. Dorsch has made himself available for consult via email, responding to my inquiries within a day. Who gets this kind of treatment from a family physician who has dozens of other patients? No one. Just my cat. And your cat or dog, if you bring him/her to AHC. read more

Rude, insensitive vet. I could go on and on. But suffice it to say that Dr. Anderson blames her customers - take a look at the other reviews, when it is her lack of compassion for human pet parents and lack of training of her vet techs that continually creates problems in your pet's care. It's also incredibly expensive. look elsewhere. read more

I felt very frustrated with how unhelpful the vet was and how much more stress and wasted time my visit caused me. I brought my dog in for a possible UTI issue after my dog had several accidents and has been restless in the evenings and mornings to the point of making me lose hours of sleep. I came to the animal hospital desperate for help, and instead I received judgment and further burden, not to mention a $59 bill for a half-completed vet exam that left me no closer to finding a solution. After waiting for at least 20 minutes between when the vet tech tried to get a urine sample and failed and when the vet finally came in to examine my dog, the vet went through the possible causes of my dog's issue (all of which I already knew from doing my own research). When I told her I'd given my dog some dog-specific aspirin that helped calm her restlessness that I suspected was pain-related, the vet told me that and any other substance I could get without a prescription was harmful but then didn't offer a prescription or any other way I could possibly address that situation in the future. The main purpose of the visit was to get my dog's urine tested, and the only option the vet gave me was to collect a urine sample from my dog while she peed outside. I don't expect vets or doctors to take orders from pet owners who read something online and come in demanding something they don't have any medical knowledge to decide is right, but I had read in my research that there are several ways to collect a dog urine sample, with the pee stream sample being one of the lesser helpful ones because it is non-sterile. The vet said my dog was too tense for the sterile option of using a needle to extract urine directly from her bladder (but come on, how many dogs aren't tense and anxious at the vet???), so I went outside with a vet tech to help get a sample. My dog is a rescue and is skittish with strangers--behavior that is common enough among rescue dogs that I'd expect vets and vet techs to understand and be sympathetic to that behavior. My dog was too startled by the vet tech trying to swoop in and get the collection pan under her mid-stream, so then I proceeded to try for a long time to get my dog to let me get the sample and even with me she was understandably distracted and would stop peeing every time I tried to get the pan under her (I suppose this may be an easier method with male dogs). After at least a half hour of trying I was really frustrated that the onus was on me to get this sample, as I didn't see how leaving my dog with the vet techs for the day for them to keep trying and failing because of scaring her was going to work, plus I wouldn't be able to come back again and pick her up before the hospital closed. They suggested I get a sample from her myself at home and bring it back, but I didn't think my dog would even let me get a sample easily and I felt frustrated enough with their unhelpfulness at that point that I just left and made an appointment to see a different vet at a different facility. I have been to several vets in my years and have never had such issues before with sample collection, so I figured another vet may have a better approach that doesn't put the burden on me when I'm paying for help. I felt that I shouldn't have been asked to pay even though the vet did a partial exam because seeing my dog for a few minutes and not actually helping in any way has no value to the customer. But I had signed the document about rendering payment for services and I had no energy left to fight with the vet tech about a normative judgment so I just paid the bill to get them out of my hair. I get that this complaint makes me look like a "Karen" or whatever, and I'm not ignorant enough that I normally question a vet's judgment. But I'm this case, I felt the service was lacking in compassion and understanding, and that made it add to my stress rather than help me and my dog. It's poor customer service, and I can see why now reading some other reviews about the limited staff. In my view, a good animal professional meets an animal where it is in terms of behavior, not forcing them to be how the person wants them to be. Animals need help the day they are brought in for treatment, not 6 months down the line after an owner is maybe able to train some behavior out of their dog. If my dog is anxious, how is choking her while pulling her away from me to examine her in front of me going to make her any more comfortable enough to do what we came there for you to do? So yeah, if you have a perfectly compliant dog who has no history of abuse or neglect because you bought them from an expensive breeder, then by all means use this vet. Otherwise, if you're a rescue owner like me, save yourself the trouble and look elsewhere for people with better animal behavioral management skills. UPDATE: I took my dog to the Meadowmont Animal Hospital and the staff were all really attuned to making my anxious dog more comfortable read more

Didn't appreciate the spontaneously enforced $90 check up for a 5 minute analysis just to tell me what I already knew: "Your dog doesn't have parasites! Goody gooray!' read more

We have been using the Animal Hospital (Dr Dewana Anderson) for the last four years after we moved here from New York. She is an amazing vet and everyone who works there are fabulous. Apart from them taking care of 3 cats she helped me with difficulties on my ginger boy, 0llie. He has also spent time there in the kennel, while we were Away, ass he has to be on a special diet. Highly, highly recommend them read more

We've been taking our beagle to the Animal Hospital for 7 years now. Even after moving from Chapel Hill to Raleigh this spring, we still make the trek down I-40 for these guys... Because they are worth it. Drs. Dorsch and Anderson are excellent vets and very compassionate to both the humans and animals they deal with. They do a ton of their own lab work in house, as opposed to sending it out to a lab, which I love. They seem equally into the science of their work and the art of treating their furry patients. I hope we can find a vet that we like as well as these guys in Raleigh, but until then we will continue logging miles on I-40 to get our dog cared for at the Animal Hospital. read more

WE LOVE THE ANIMAL HOSPITAL and DR ANDERSON! Our dog Lucy absolutely LOVES going to the vet - not because she is strange but because she LOVES Dr. Anderson SO MUCH. I have never seen a vet be so loving with animals in my life. Her compassion and her gentle demeanor makes Lucy so comfortable and she adores going to see her - even if it means getting a shot. The entire staff truly loves each pet like they are their own. We have also boarded Lucy here and she was so well taken care of and loved that we will only leave her with the staff at The Animal Hospital when we are out of town. I've had other pets and been to different vets over the years and I have never had a more personal, loving and friendly experience than with these doctors. I can't say enough wonderful things about The Animal Hospital and if you aren't taking your furbabies here then you are nuts - they love them just as much as we do and you can't ask for anything more in a vet. I HIGHLY recommend The Animal Hospital Carrboro!!!!! read more

My car broke down in Carrboro & I had to find a place to board my elderly dog Shelby overnight with no time to spare. Cameron & the team @ The Animal Hospital stepped up & verified Shelby's medical records with my local vet office over the phone & got Shelby boarded fast. They also were very sensitive to the fact the Shelby is elderly & was nervous about being in a new place. They took excellent care of Shelby including providing a nice clean blanket, great food & walking her! They did an excellent job & helped me out in a pinch. Thanks Cameron! read more

We have been using AHC for both vet and boarding services since we moved to Carrboro just over a year ago based on the recommendation of some life long friends in the area. I am not disappointed and would easily recommend them to anyone looking for a vet/boarding. read more

I have been going here with my dogs since I was 8 years old. As an adult, I continued my dogs care here with no issues, however, also nothing that stood out as exemplary. However, recently Dr. Chen has joined the practice and she is amazing! I have brought my animals to her for anything they need. She is easy to talk to, knowledgeable (but willing to admit when she doesn't know something and do the research to get the correct answer). The thing that she does better than any vet I have been to, she follows up constantly, she makes sure you know the plan for the animal, she checks in with you after you've left and down the road, and she answers any questions that come up over the phone. With three animals I am a regular but all of the animals like her best (I can't say they like her because my cat hates all vets with a burning passion, however, she hates Dr. Chen the least!) read more

This is one of the worst animal hospitals I have visited. And I want you all to know that I've been a loyal customer, coming regularly for my dog's check ups, so felt even more upset with their treatment because I was a 'regular'. I had an appointment scheduled for Saturday morning for my dog's check up. I even received a reminder call from the vet's office 2 days before my appointment. So my sweet pooch and I arrived promptly for our appointment and were told we had to wait because there were 3 emergencies ahead of us. What!!!! I told them I had an appointment, but the receptionists didn't seem to care. They told me that it was their policy. So I started waiting, thinking it would be a few minutes. 50 minutes later, just before closing time, they whisked us into a back room. I waited another 10 minutes, so now it was fully 1 HOUR since I arrived for my appointment, and I could hear the vets/techs in the back laughing and kidding around. NO ONE CAME INTO OUR ROOM. Finally I'd had enough. I got a copy of my pet's medical record and left, letting them know that we would not be returning. It is clear to me that greed was the motivating factor here. The Animal Hospital charges much more for emergencies than regular check ups. They obviously care nothing for responsible pet owners who bring in their healthy pets for check ups and preventive tests/vaccines. We'll be going to one of the other fine vets in the area, who are run by professionals. read more

I continue to take my min pin to this Animal Hospital. She has had her thyroid tested and she has had her demodetic mange treated here. She has seen all the doctors, and all are awesome. I particularly like Dr. Krum and Anderson. Both explain processes and results very clearly and lay out each option concisely. Both really help you to make informed decisions in the best interest of your pet. The receptionists are also really, really kind as well. I have gone to the Animal Hospital over a handful of times within the past year, and I'm grateful for their service, expertise, and care. read more

Dr. Dorsch is wonderful. Staff at the front desk is friendly and efficient. Been to a couple of vets in the area, and these guys are the best! read more

Great service! I've been a customer for almost 20 years. I feel like Dr. Anderson really cares about my pets (all 5 of them!). It's a pleasure every time I bring them in for a checkup here. I've also taken 2 very old dogs here for end-of-life services. All the workers truly love animals and are very compassionate & patient. Prices are slightly higher than some places, but not by much (and I could name several which charge a whole lot more than TAH). The quality of care is more than worth it. Would recommend to anyone. read more

This is one of the best I have encountered having lived in Manhattan, Westchester and now Pittsboro. Dr, Dawana Anderson is wonderful. She took care of our previous cat, Zam and is now taking care of Callie and 0llie. She is professional, caring, loving and a wonderful person. t read more

I have taken my dog to the Animal Hospital of Carrboro for approximately 7 years. This morning my dog had gross amounts of blood in his stool. As this was an emergency, I did not have money in my checking account to cover the costs today; I needed to transfer from a brokerage account that I cannot access immediately and it takes 1 day to get the funds transferred. I was told that they would only see my dog if I paid cash at the time of service. I explained that my dog had blood in his stool and they agreed to see us. When I arrived, I was told that my dog would not be seen without cash up front. I explained that I had been there for years and I had always paid them for their services. MY DOG WAS DENIED CARE AND THEY REFUSED TO SEE HIM. I understand that you have to pay for services, and I have always paid for services rendered. I was allowed to pay late at our last visit, which was not an emergent visit (and I was actually overcharged). Bottom line -- these vets care more about money than about your pets. read more

I don't know what people mean by overcharging, quite frankly. When I paid for my puppy at the breeder 4 years ago, I didn't think that was the end of the outlay. I started going to The Animal Hospital with Solo my Australian Shepherd, I did it because I read they had a good reputation with diagnosis and care, and I was concerned about some bumps on Solo's back, which turned out to be benign sebaceous cysts. Dr Dorsch did not have to send aspirated specimens away for analysis. Two months ago I took Solo in to have him checked out for unexpected urination, and the diagnosis by Dr. Anderson, confirmed by VSH in Cary, was that he had lymphoma. I was given various options for treatment, none of which offered the prospect of survival beyond another 12 months, and I opted for steroid treatment and extra TLC. I thought I would have to be the sole administrator of the TLC during the 6 weeks he was predicted to survive, but it turned out that the Animal Hospital doled out plenty themselves. This was a dog who loved humans and charmed all at the vet; he was also very obedient especially for an Aussie. Almost to the day predicted, I decided to have my buddy euthenized, because remission was not happening and he was being starved to death by this cruel disease. At no point did I ever judge that he was getting anything less than top drawer attention and compassion, confirmed by a wonderful condolence card I got yesterday, annotated and signed by all in the office. I wholeheartedly endorse this veterinary practice, and will be taking my new puppy to them for regular checkups, whenever I get him/her. The negative reviews don't make sense to me. read more

In my 45 years of cat ownership, Dr. Dorsch and Dr. Anderson, by far, have given us the most excellent treatment of our beloved cats. I truly cannot express my appreciation enough of these wonderful veterinarians. read more

I have been taking my pets here for over 20 years. I have always felt comfortable and knew my animals were well cared for. This week the staff exceeded my already high expectations. In two days my 8 1/2 year old cat went from playing and eating well to lying on the ground, barely moving. I rushed her in on Wednesday without an appointment and Dr. Anderson (who walks on water, in my opinion) came in as soon as possible. Even with a full schedule, she spent 15 minutes with me, explaining what might be the issue and next steps. She was calm and compassionate. She called me that afternoon with more information and spent at least 1/2 hour on the phone with me again. The next day radiology was called in for a sonogram, and the mass that had been found on the x-ray was gone. It's rather puzzling, but I know that my cat was hydrated, wrapped in a blanket in a small bed, and made very comfortable, much more comfortable than I could have made her at home. Perhaps that environment helped my cat to move whatever was there. We'll never know what happened to the mass or what it was, but what matters is that it's gone and the doctor and her staff cared so very much. Dr. Anderson again spent time with me on the phone celebrating what she nor the radiologist could explain, and she was so incredibly happy. I could not believe how attached she became to my cat. Again, when I went to pick her up the next afternoon, Dr. Anderson came in to the exam room and talked to me about how to care for her at home for the next few days. I had no appointment here either and yet she asked to speak with me just to review what had occurred and what I should watch for. Her outlook is quite promising. I cannot recommend this office enough. The staff is outstanding and professional, and Dr. Anderson is my dream vet. We love our pets as our family members, and it's clear to me that this animal hospital feels just the same about the animals they treat. You are family here. read more

The Animal Medial Hospital is an ideal place to take your pet for medical care (my pet has been going there for years). However, the grooming and boarding facility is the worse. It's bad business when a company website list the requirements needed for boarding a pet but when you call them to make arrangements to board your pet the representative adds additional requirements. The website for boarding a pet is misleading and the company does not adhere to its own policies. Do not use this service. read more

I would Not recommend Dr. Dewana Anderson. The ONLY thing good I can say about Dr. Anderson is that she was not overly harsh in physically handling my small, timid dog. I took my dog in (nearly a year ago) for what appeared to be a cavity, and Dr Anderson told me that "dog's do not get cavities" (in retorspect, this was probably said b/c they probably pull, rather than fill, cavities). I told Dr. Anderson that I would want to look into a filling, or root canal, if needed in order to save my dog's teeth. Dr. Anderson told me that the only Vet that does root canals only treats animals who have broken teeth from an accident. She told me that my dog needed to have her teeth cleaned as soon as possible (under general anesthetic) but that it would take her up to six weeks to work my dog in. She told me that she did not want me to be present in her waiting room during the (general anesthesia) cleaning because, due to my obvious nervous concern about my dog, she was concerned that I might make her other clients nervous. After doing even more research (than I'd done when I took my dog in) I learned that dogs DO get cavities. I learned that (according the a holistic vet who practiced mainstream vet medicine for a number of years and who, additionally, verified that dogs do get cavities) even if a dog has a cavity, that does not always mean it will get worse. I learned that (contrary to what Dr. Anderson stated) the vet, who treats root canals, does treat animals in addition to ones who have been injured in accidents, however (because this frightening experience, with Dr. Anderson, made me even more nervous about my dog going under general anesthesia for tooth cleaning and evaluation) I elected to do extensive research on diet and dental health correlation.. have kept a close watch on my dog's teeth including keeping watch for any dentally-correlated unhealth indicators, and have achieved some improvement in the appearance of my dog's teeth, and gum area, through a special diet (very little, and only grain free, standard commercial food) that includes utilizing the dental benefits of increased stomach enzymes achieved by feeding my dog a refrigerated raw meat dog food mix (available at some pet stores) .. Dr. Anderson's office had no problem charging me fifty dollars for telling me this inaccurate information, and I was too upset at the time to do anything other than pay the money and get out of there. My dog will have her standard vet exam in the spring with either my usual vet or a friend's usual vet (unfortunately the holistic vet, who does phone consultations, doesn't see animals in person at this time) read more

Stay away! We had an emergency with a cat we were sitting. We are 25 yr residents in Carrboro. They wanted cash only. There are better options. read more

I can't say enough about this animal hospital! I have been taking my animals here since my previous vet didn't seem to like my dog and just brushed off concerns of mine. I see Dr. Anderson, and she is a treasure. I have never had a vet that takes so much time with not only my dogs, but with my concerns as a pet owner. Her sense of humor about things and her way of making both my dogs and me comfortable and at ease are outstanding. She cares so much about animals and their parents. She cried right along with me when I had to put my beloved dog down. The front desk is very professional and kind. One thing I find incredible is that they call you a few days after your appointment and check up on your animal! I haven't gotten this kind of loving, caring service anywhere else that I have taken my pets. I highly recommend this vet office to anyone who is looking for an outstanding caretaker for their pets. read more